Last edit by: WineCountryUA
Source: United Boarding Process
We encourage you to make yourself comfortable while you wait for your group to be called, and we’ll let you know when we’re ready for you to board. Late arriving customers in Groups 1 and 2 are welcome to continue boarding through the blue lane at any time.
* Customers who have purchased a Basic Economy ticket will be in the last boarding group, except for Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
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Pre Sept 2018 process
Pre-Boarding
General boarding (Window Seats, then Middle Seats, then Aisle)
Customers who have purchased a Basic Economy ticket will be in the last boarding group, with the exception of Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)
Previous thread: United's Current Boarding Process (with Wiki) [Revised, May 2013]
New changes (effective 18 Sept 2018)
You will see some new boarding lane signs in the gate area that will guide you through the boarding process. There will now be two lanes that are color coded : to begin, Group 1 will board through the blue lane and Group 2 will board through the green lane. The remaining Groups 3-5 will then board through the green lane when called, and Groups 1 and 2 can continue to board through the blue lane .We encourage you to make yourself comfortable while you wait for your group to be called, and we’ll let you know when we’re ready for you to board. Late arriving customers in Groups 1 and 2 are welcome to continue boarding through the blue lane at any time.
Boarding groups
Pre-boarding
- Unaccompanied minors
- Customers with disabilities
- Active members of the military
- United Global Services® members
- Families traveling with children age 2 and younger
- Premier® 1K® members
Group 1
- Premier Platinum members
- Premier Gold members
- Star Alliance™ Gold members
- Customers seated in premium cabins: United Polaris®, United First® and United Business®
Group 2
- Premier Silver members
- Star Alliance Silver members
- Customers who have purchased Premier Access® or Priority Boarding
- United℠ Explorer, Club, Presidential Plus℠ and Awards Cardmembers
Groups 3 – 5
- Economy Plus®
- United Economy®
- Basic Economy*
* Customers who have purchased a Basic Economy ticket will be in the last boarding group, except for Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Pre Sept 2018 process
Pre-Boarding
- Unaccompanied minors
- Customers with disabilities
- Uniformed members of the U.S. military
- Families traveling with children age two and younger
- United Global Services® members
- Group 1: Premier 1K, Premier Platinum, Business/Polaris Business, and First/Polaris First.
- Group 2: Premier Gold, Star Gold, Premier Silver, Star Silver, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access
General boarding (Window Seats, then Middle Seats, then Aisle)
- Group 3 - Window Seats
- Group 4 - Middle & Aisle Seats (Aisle Seats on UA Express)
- Group 5 - Basic Economy
Customers who have purchased a Basic Economy ticket will be in the last boarding group, with the exception of Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
- IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
- IAH - Gate E4 - Old test from pmCO days, See Thread Here
- BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26
sUA Boarding Times by Aircraft (AFA)
Previous thread: United's Current Boarding Process (with Wiki) [Revised, May 2013]
United's Current Boarding Process (with Wiki) [2016-forward]{Archive}
#691
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million Miler; Delta Lifetime Gold; Hilton Diamond; Marriott Platinum; Legion Etrangere
Posts: 1,609
Seems like preboards are getting worse and worse with fakes. Need a better verification process.
I understand family's with young, Military, Global Services, & disabled elderly. But all of these people in wheelchairs is getting reduculus that are not disabled..
Had a flight yesterday with 8 wheelchairs. Took 20 minutes to do preboards. This what grinds me. 8 on. But at destination only two wheelchairs required cuz I overheard the flight attendant tell the gate agent when they first open the door as I was sitting in the first row.
I understand family's with young, Military, Global Services, & disabled elderly. But all of these people in wheelchairs is getting reduculus that are not disabled..
Had a flight yesterday with 8 wheelchairs. Took 20 minutes to do preboards. This what grinds me. 8 on. But at destination only two wheelchairs required cuz I overheard the flight attendant tell the gate agent when they first open the door as I was sitting in the first row.
#692
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,199
This is an often repeated theme and I will say again, that people with certain mobility disabilities (like me) can function easily in some airports with moving walkways or if there are short distances to the exit. In other airports without those, it can be an impossible task, IAH comes to mind as well as IAD, EWR, ORD and other sprawling domestic airports. Most foreign mega airports fall into the same category. As a result, sometimes I will wheelchair it at one airport and not need it for the arrival airport. Sometimes, I base it on whether I'm having a good day or in a lot of pain. In other words, there is not a one size fits all category.
Disabilities aren't always visible.
Disabilities aren't always visible.
I once overheard a GA make a joke (quietly, to a colleague, but I heard it, and yes it was funny then and now) about yelling "Fire!" in the jetway just to demonstrate how fast these folks can really run on their own.
#693
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
True, but Florida flights are a special case. It isn't something attributed to a medical condition or airport design, but the almost unbearable aggressive attitude of NE seniors who head to Florida and back. Many of us have stood and watched a decrepit, hunched over senior who barely looks conscious get wheeled on board during preboarding, only to be literally mowed down and shoved out of the way by that same senior who storms off the flight the moment the door opens on arrival. Even Benny Hinn hasn't seen miracles like these.
I once overheard a GA make a joke (quietly, to a colleague, but I heard it, and yes it was funny then and now) about yelling "Fire!" in the jetway just to demonstrate how fast these folks can really run on their own.
I once overheard a GA make a joke (quietly, to a colleague, but I heard it, and yes it was funny then and now) about yelling "Fire!" in the jetway just to demonstrate how fast these folks can really run on their own.
#694
Join Date: Mar 2005
Location: MDW/ORD and the late lamented Meigs Field...
Programs: UA 1MM Premier 1K, Hilton Gold, Marriott Titanium/ LT
Posts: 1,229
This is an often repeated theme and I will say again, that people with certain mobility disabilities (like me) can function easily in some airports with moving walkways or if there are short distances to the exit. In other airports without those, it can be an impossible task, IAH comes to mind as well as IAD, EWR, ORD and other sprawling domestic airports. Most foreign mega airports fall into the same category. As a result, sometimes I will wheelchair it at one airport and not need it for the arrival airport. Sometimes, I base it on whether I'm having a good day or in a lot of pain. In other words, there is not a one size fits all category.
Disabilities aren't always visible.
Disabilities aren't always visible.
But I agree, there is tremendous (and often hilarious) abuse of pre-boarding on flights to Florida and other snowbird destinations.
#695
Join Date: Jul 2005
Location: Southern CA
Posts: 42
Did OLCI for an aisle seat and was assigned Group 3. My friend on the same PNR checked in a few hours later (needed to scan their passport) for a window seat and was assigned Group 4. So weird. Glitch?
#696
Test boarding procedure and survey
Mr. Ericka flew HNL-SFO yesterday. There was a team there trying out a new boarding procedure. Two lanes: one for current boarding group, one for bypass. They called the pre-boards, then GS, then 1k, platinum, etc. Then they switched to numbered groups. When boarding was done, the team came onboard with surveys and handed out Starbucks gift cards for participation. Mr. Ericka said he was happy with the process.
#697
Join Date: Aug 2004
Location: Ireland
Programs: AA Gold (1mm) , Hilton Diamond, Aer Lingus Newbie
Posts: 87
Boarding the 40 or so people for the replacement flight EDI-EWR on 11/14 after flight 39 was cancelled on 11/13:-
I got selected for SSSS , which was handled efficiently and courteously and wandered down the jet bridge to find - a bus!
Bus fills up with all 40 passengers and heads 200 yards across the tarmac to the aircraft. All bus doors open at once and the last shall be first :-)
No outrage from anyone, we were all onboard in 5 mins and everyone got a row to themselves on the 757. Just kind of weird how they did the boarding though, I guess the proprieties must be observed.
As an aside , we went out with 7 or 8 business class seats empty - I asked at Premier check in if they were upgrading lowly Golds as an apology for the 27 hour delay but was told no.
- Disabled, 10 sec pause (no-one)
- Uniformed, 10 sec pause (no-one)
- GS, 10 sec pause (no-one)
- Families w/kids < 3, 10 sec pause (no-one)
- Groups as per usual
I got selected for SSSS , which was handled efficiently and courteously and wandered down the jet bridge to find - a bus!
Bus fills up with all 40 passengers and heads 200 yards across the tarmac to the aircraft. All bus doors open at once and the last shall be first :-)
No outrage from anyone, we were all onboard in 5 mins and everyone got a row to themselves on the 757. Just kind of weird how they did the boarding though, I guess the proprieties must be observed.
As an aside , we went out with 7 or 8 business class seats empty - I asked at Premier check in if they were upgrading lowly Golds as an apology for the 27 hour delay but was told no.
#698
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,162
Mr. Ericka flew HNL-SFO yesterday. There was a team there trying out a new boarding procedure. Two lanes: one for current boarding group, one for bypass. They called the pre-boards, then GS, then 1k, platinum, etc. Then they switched to numbered groups. When boarding was done, the team came onboard with surveys and handed out Starbucks gift cards for participation. Mr. Ericka said he was happy with the process.
I think the process could be improved (perhaps having a rotating 3 line "next to board/currently boarding/already boarded" arrangement but this two lane nonsense is the only thing that's ever made me crave the 5 lane configuration.
(Sorry, uncaffeinated and ranty this morning)
#699
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
It seems like this is a variation on the process that's been in place in CLE for the past 3-4 weeks (preboard -> GS -> Families/Military -> Group 1 but with the "Main" and "Bypass" lanes) and having been through it 3 times now words appropriate for Flytertalk cannot express how dissatisfied I am with both the process and the tone of the signage. (E.g. "Please remain comfortably seated..." first of all "airport seating" and "comfortable" are oxymoronic, ad secondly I'm going to be sitting for hours, I want to stand. And I'd prefer somewhere to stand that isn't just a mindless blob of everyone else who wants to stand).
I think the process could be improved (perhaps having a rotating 3 line "next to board/currently boarding/already boarded" arrangement but this two lane nonsense is the only thing that's ever made me crave the 5 lane configuration.
(Sorry, uncaffeinated and ranty this morning)
I think the process could be improved (perhaps having a rotating 3 line "next to board/currently boarding/already boarded" arrangement but this two lane nonsense is the only thing that's ever made me crave the 5 lane configuration.
(Sorry, uncaffeinated and ranty this morning)
David
#700
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,162
There are many things I'm not crazy about with WN, but the boarding process is not on that list. I think it could work just as well without breaking down into sequence numbers. Some relatively cheap digital signage displays with an Intel NUC or similar to drive it and it wouldn't be terrible.
Lane A - Preboards, GS, Miitary then "Bypass"
Lane B - Group 1 then Group 3 then Group 5
Lane C - Group 2 then Group 4
Incidentally on an E175 tonight there were 35 people on the UG list -- meaning more than half the plane (only one UG cleared so add 11 F pax = 46 of 76) -- got "priority boarding"
Lane A - Preboards, GS, Miitary then "Bypass"
Lane B - Group 1 then Group 3 then Group 5
Lane C - Group 2 then Group 4
Incidentally on an E175 tonight there were 35 people on the UG list -- meaning more than half the plane (only one UG cleared so add 11 F pax = 46 of 76) -- got "priority boarding"
#701
#702
Sounds like the AA layout. I hate the AA layout. I much prefer the lines because I don't have to wade through a 10 deep crowd at the entrance of the lanes.
#703
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
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#704
Join Date: Nov 2015
Location: SNA/LAX, PHL
Programs: AA Gold, AS MVP, WN A-List, Hilton Gold, Hyatt Exp, Hertz PC
Posts: 449
First time flying United w/o status. If I’m in group 4 and my companion is in group 3 do you board with group 3?
Always took her to board with me in group 2 without problem. Is this the same for non-priority groups?
Always took her to board with me in group 2 without problem. Is this the same for non-priority groups?
#705
Used to be MBS PremExec
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
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Posts: 5,722
Yes. You can always board with the lowest number (earliest group) in your party, priority or not. It's part of some agents' announcements, but I haven't heard it in a while.