Last edit by: WineCountryUA
Award ticketing options/service fees
There are no longer any fees for worldwide UA award cancellation or mileage redeposit done pre-travel including UA partner awards
8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**
https://www.united.com/en/us/fly/mil...whats-new.html
https://www.united.com/ual/en/us/fly...icketing.html
Archive: UA Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel
There are no longer any fees for worldwide UA award cancellation or mileage redeposit done pre-travel including UA partner awards
8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**
Originally Posted by United award ticket redeposit fee removal
All redeposit fees associated with canceling award travel have been removed, so you have more choice and control over managing plans. United is committed to meeting customer expectations by providing more flexibility throughout the travel experience.
https://www.united.com/ual/en/us/fly...icketing.html
Archive: UA Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel
UA Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel
#1
Original Poster
Join Date: Dec 2014
Posts: 48
Is a fee still being charged for award ticket changes of tickets not originating in the US less than 31 days from the original travel date?
Or cancellations/refunds less than 31 days from the original travel date?
I thought they were getting rid of these fees, but here is what I see in the fare rules if I try to book an award ticket in March originating in CUN:
Or cancellations/refunds less than 31 days from the original travel date?
I thought they were getting rid of these fees, but here is what I see in the fare rules if I try to book an award ticket in March originating in CUN:
City pair Fare class Fare basis code
CUN-WAS YN YSM/XC33VO
Changes:
Fee if the date of the change is less than 31 days from the original travel date and travel does not originate in the U.S.:
Fee if the date of the re-credit request is less than 31 days from the original travel date
CUN-WAS YN YSM/XC33VO
Changes:
Fee if the date of the change is less than 31 days from the original travel date and travel does not originate in the U.S.:
- General member: $125
- Premier Silver: $100
- Premier Gold: $75
- Premier Platinum: $50
- Premier 1K: $0
Fee if the date of the re-credit request is less than 31 days from the original travel date
- General member: $125
- Premier Silver: $100
- Premier Gold: $75
- Premier Platinum: $50
- Premier 1K: $0
#2
Join Date: May 2017
Posts: 2,244
Is a fee still being charged for award ticket changes of tickets not originating in the US less than 31 days from the original travel date?
Or cancellations/refunds less than 31 days from the original travel date?
I thought they were getting rid of these fees, but here is what I see in the fare rules if I try to book an award ticket in March originating in CUN:
Or cancellations/refunds less than 31 days from the original travel date?
I thought they were getting rid of these fees, but here is what I see in the fare rules if I try to book an award ticket in March originating in CUN:
If you search the opposite direction originating in the US (EWR-CUN), it still shows the close in cancel/change fees in the fare rules too. IIRC even most of the "no change fees" fare rules still had the original penalty written in the fare rules with an emergency override text of all penalty fare rules. Given that the fare basis (YSM)/designator(XC33VO) the website is generating those fare rules from isn't even consistent with what is imprinted for the basis/designator on an award ticket anymore, I'd say it isn't pulling the most current information in.
#3
Join Date: Feb 2017
Posts: 258
Award flight booking help
I am looking at a flight from PPT to EWR with a stop in SFO. The date i want has IN space available for 70k miles for the PPT to SFO route. However, when I search for PPT to EWR it shows rate of 175k miles which I am assuming is because no IN space exists on SFO to EWR. I am okay booking PPT to SFO in J, and continue next leg in Y. Is there anyway to search for this mixed cabin itinerary so that it prices at 70k?
#4
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,102
I am looking at a flight from PPT to EWR with a stop in SFO. The date i want has IN space available for 70k miles for the PPT to SFO route. However, when I search for PPT to EWR it shows rate of 175k miles which I am assuming is because no IN space exists on SFO to EWR. I am okay booking PPT to SFO in J, and continue next leg in Y. Is there anyway to search for this mixed cabin itinerary so that it prices at 70k?
#6
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,102
If XN is available on the whole award, and if you can find an agent who knows how to set up your waitlist, and if you don't mind taking the risk that the IN space will disappear before the upgrade clears, then, yes, I would give that a try.
#7
Join Date: May 2017
Posts: 2,244
#8
Join Date: Feb 2017
Posts: 258
As long as the IN space is available at the time you're requesting it will immediately confirm because SHARES does not allow waitlisting a segment (status codes PA-PD) when that booking code has enough available space. If an agent were to try using the waitlist segment status codes it will automatically HK the segment as soon as the record is ended. Of course, the bigger challenge you have is getting an agent who is able to actually manually process the request to convert it to a business saver request for the entire line of flight.
#9
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,102
If you have already booked the XN award, call and request to "waitlist for a business class award" or "waitlist for IN." Don't mention "upgrade." Other than that, it's pretty much just a crapshoot. On the relevant thread, it's fairly common for people to report needing to HUCA several times before finding an agent who understood the process and was willing to do it. It doesn't seem to be something that's been included in the training recently.
#11
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,423
The source of the miles, not the travelers status determines this. If booked from a non=PLAT or higher account, there will be no access to IN. And you can not use miles from two different accounts for an award.
#12
Join Date: Feb 2017
Posts: 258
Or are you saying once passenger 1 books the XN flight only miles from their account can be used to waitlist even though passenger 2 is on same reservation.
#13
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,423
sorry but i am a bit confused still. If the original economy ticket is booked into XN using a gold status accounts miles (passenger 1) but when I call I use miles from a Platinum account to waitlist (passenger 2), will I or IN space need to be available for waitlist to clear?
Or are you saying once passenger 1 books the XN flight only miles from their account can be used to waitlist even though passenger 2 is on same reservation.
Or are you saying once passenger 1 books the XN flight only miles from their account can be used to waitlist even though passenger 2 is on same reservation.
If on separate PNR then separate sources of miles can be used, but again a given ticket can only us miles from 1 account.
A ticket purchased with miles from a Gold account can not be used to then waitlist for IN with miles coming from a separate Plat account.
#15
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
How is a canceled award ticket showing up as future credit? How can that credit be used in booking future award travel? In the past, when I canceled award tickets, miles were redeposited and fees were refunded automatically.