Jan 9, 2024, 1:46 pm
Last edit by: WineCountryUA
Archive thread, active thread UA Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel
Award ticketing options/service fees
There are no longer any fees for worldwide UA award cancellation or mileage redeposit done pre-travel including UA partner awards
8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**
https://www.united.com/en/us/fly/mil...whats-new.html
https://www.united.com/ual/en/us/fly...icketing.html
Have an upcoming trip you want to cancel and redeposit the miles -- but subject to the 30 day or less cancel fee?
Just use the free change to move to a flight further in the future (>31 days) not subject to the cancellation fee and then cancel / redeposit for free.
Note the change does not need to be to the same itin or the same mileage cost. If the change is to a cheaper mileage ticket, the extra miles will be redeposited for free.
4 Oct 2022
United continues to waive redeposit fees for all award tickets, booked at any time, for all MileagePlus members and all points of origin. The current location this is located on United's website is described below.
OLDER FEES conditions
1 Jan 2021
23 Dec 2020
31 Aug
30 June
End of July this was changed to 31 August 2020
28 May
as of 05 April 2020
Fees for a change or redeposit:
UA's Award ticketing options/service fees
With Changes To UA MileagePlus Coming On NOV 15, 2019 (Dynamic UA Awards - No More Chart)close-in booking fees will disappear
Close-in fee trick:
Multiple reports this no longer works.
{Book outside the close-in window and then change "for free" in the 24-hour change free window}
Award tickets booked prior to Oct 6, 2016 will be covered by the old pre-Oct 6 rules but some changes (such as changing the first segment} will re-ticket the award and make it subject to the new rules
Related thread: Deadline to cancel/redeposit award ticket...?
Previous thread -- General award ticket change/cancellation/redeposit/fees questions [2015-2016]
Archive : https://www.flyertalk.com/forum/unit...q-archive.html
Award ticketing options/service fees
There are no longer any fees for worldwide UA award cancellation or mileage redeposit done pre-travel including UA partner awards
8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**
Originally Posted by United award ticket redeposit fee removal
All redeposit fees associated with canceling award travel have been removed, so you have more choice and control over managing plans. United is committed to meeting customer expectations by providing more flexibility throughout the travel experience.
https://www.united.com/ual/en/us/fly...icketing.html
Just use the free change to move to a flight further in the future (>31 days) not subject to the cancellation fee and then cancel / redeposit for free.
Note the change does not need to be to the same itin or the same mileage cost. If the change is to a cheaper mileage ticket, the extra miles will be redeposited for free.
4 Oct 2022
United continues to waive redeposit fees for all award tickets, booked at any time, for all MileagePlus members and all points of origin. The current location this is located on United's website is described below.
Glad you were able to figure it out. But for posterity in case anyone else comes looking (or wants to double check it is still in effect.
On this page which shows the chart with fees (https://www.united.com/ual/en/us/fly...ticketing.html). There is the banner at the top showing
And if you follow it through all the way it eventually takes you to the no change fees page (https://www.united.com/ual/en/us/fly...hange-fee.html), with the FAQs on award travel indicating redeposit fee is currently being waived.
On this page which shows the chart with fees (https://www.united.com/ual/en/us/fly...ticketing.html). There is the banner at the top showing
And if you follow it through all the way it eventually takes you to the no change fees page (https://www.united.com/ual/en/us/fly...hange-fee.html), with the FAQs on award travel indicating redeposit fee is currently being waived.
OLDER FEES conditions
Has this just been updated? https://www.united.com/ual/en/us/fly...ticketing.html
Fee for making a change or canceling with redeposit 31 or more days before departure = No Fee
Fee for making a change to a ticket for travel originating in the U.S. 30 or fewer days before departure = No fee
Fee for canceling a ticket for travel originating in the U.S. with miles redeposit 30 or fewer days before departure = $125
Fee for making a change to or canceling international tickets that do not originate in the U.S. 30 or fewer days before departure = $125
That seems to be what we are expecting. Nice that the 31 day or more cancellation is also no fee even if the flight doesn't originate in the US. I wonder if giving agents the exact URL so that they could look it up is something that they would be able to do.
Fee for making a change or canceling with redeposit 31 or more days before departure = No Fee
Fee for making a change to a ticket for travel originating in the U.S. 30 or fewer days before departure = No fee
Fee for canceling a ticket for travel originating in the U.S. with miles redeposit 30 or fewer days before departure = $125
Fee for making a change to or canceling international tickets that do not originate in the U.S. 30 or fewer days before departure = $125
That seems to be what we are expecting. Nice that the 31 day or more cancellation is also no fee even if the flight doesn't originate in the US. I wonder if giving agents the exact URL so that they could look it up is something that they would be able to do.
Award flight redeposit fees waived
We’re waiving redeposit fees for award flights departing on or before March 31, 2021, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
We’re waiving redeposit fees for award flights departing on or before March 31, 2021, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
Award flight redeposit fees waived
We’re waiving redeposit fees for award flights departing on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
We’re waiving redeposit fees for award flights departing on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
Award flight redeposit fees waived
If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before July 31, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before July 31, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
28 May
Award flight redeposit fees waived
If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before June 30, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are changed or canceled at least 30 days before the departure date. Learn more about changing or canceling your award flight.
If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before June 30, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are changed or canceled at least 30 days before the departure date. Learn more about changing or canceling your award flight.
as of 05 April 2020
We{UA} have removed some redeposit fees for the rest of the year.
We are currently waiving all award redeposit fees for travel through end of May 2020.
We are now also waiving all redeposit fees for award ticket cancellations made more than 30 days before departure for the remainder of 2020.
There are fees for some changes and redeposit , so please check the chart below for details. These fees apply to MileagePlus® awards on United, United Express®, Star Alliance® airline partners and other airline partners.When requesting a change for more than one ticket, the fee applies to each ticket separately. If two people are traveling together and make a change, for example, there will be a fee for both.When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure. {but in many cases much less will work -- somewhat YMMV -- but the rules state 24 hours}Fees are based on the status of the mileage account holder at the time of the requestFee for canceling / redeposit a mileage upgrade
With Changes To UA MileagePlus Coming On NOV 15, 2019 (Dynamic UA Awards - No More Chart)close-in booking fees will disappear
Multiple reports this no longer works.
{Book outside the close-in window and then change "for free" in the 24-hour change free window}
Award tickets booked prior to Oct 6, 2016 will be covered by the old pre-Oct 6 rules but some changes (such as changing the first segment} will re-ticket the award and make it subject to the new rules
Related thread: Deadline to cancel/redeposit award ticket...?
Previous thread -- General award ticket change/cancellation/redeposit/fees questions [2015-2016]
Archive : https://www.flyertalk.com/forum/unit...q-archive.html
UA Award tkt change/cancellation/redeposit/fees Q&As {Archive}
Jan 25, 2019, 1:17 pm
#406
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,387
Jan 25, 2019, 3:16 pm
#408
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,406
Thanks for the super quick response @jssloan
Just like round trip, a multi-city ticket is also considered one ticket, correct?
Thanks!
Just like round trip, a multi-city ticket is also considered one ticket, correct?
Thanks!
Feb 2, 2019, 10:49 am
#409
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Was a 1K for a few years and Plat last year so I haven't kept up to date on the minutiae of benefits. Anyways, is it still that 1Ks can cancel award flights and get all miles re-deposited for $0? I have plenty of miles in the bank and I haven't done it for at least 2 years but I used to book a new award flight (LH J/F) and then cancel my existing award flight (UA J) in the event that it changes carriers because I feel it's just easier and cleaner that once I know 100% I have a new award that's ticketed I feel safe cxl my previous ticket.
(I thought there was a 1K benefits thread but searching I couldn't come up with anything so feel free to move Mods.)
(I thought there was a 1K benefits thread but searching I couldn't come up with anything so feel free to move Mods.)
Feb 2, 2019, 10:53 am
#410
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Was a 1K for a few years and Plat last year so I haven't kept up to date on the minutiae of benefits. Anyways, is it still that 1Ks can cancel award flights and get all miles re-deposited for $0? I have plenty of miles in the bank and I haven't done it for at least 2 years but I used to book a new award flight (LH J/F) and then cancel my existing award flight (UA J) in the event that it changes carriers because I feel it's just easier and cleaner that once I know 100% I have a new award that's ticketed I feel safe cxl my previous ticket.
(I thought there was a 1K benefits thread but searching I couldn't come up with anything so feel free to move Mods.)
(I thought there was a 1K benefits thread but searching I couldn't come up with anything so feel free to move Mods.)
Feb 2, 2019, 12:37 pm
#411
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,830
1ks / GSs are exempt from most award fees , only subject to the "no show" redeposit fee
Look at https://www.flyertalk.com/forum/showwiki.php?t=1928496
or
Premier benefits chart
or
https://www.flyertalk.com/forum/unit...questions.html
or
Premier benefits chart
or
https://www.flyertalk.com/forum/unit...questions.html
Feb 2, 2019, 2:43 pm
#412
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,406
Was a 1K for a few years and Plat last year so I haven't kept up to date on the minutiae of benefits. Anyways, is it still that 1Ks can cancel award flights and get all miles re-deposited for $0? I have plenty of miles in the bank and I haven't done it for at least 2 years but I used to book a new award flight (LH J/F) and then cancel my existing award flight (UA J) in the event that it changes carriers because I feel it's just easier and cleaner that once I know 100% I have a new award that's ticketed I feel safe cxl my previous ticket.
Feb 5, 2019, 7:01 am
#413
Join Date: Jul 2016
Posts: 58
A few weeks ago, I booked a flight on a Saver Award about 4 hours before the flight. I am Gold, so paid the $25 close-in booking fee. The flight was then delayed 8 hours, and later canceled due to a combination of weather and ATC delays. Rather than re-book, I elected to cancel the reservation and request a re-deposit of the miles. The $25 close-in fee was never refunded. Is it true that the close-in booking fee is non-refundable even if the flight is canceled? Any tips for getting this refunded if it is considered non-refundable?
I was under the impression pretty much all fees are refundable if the flight is canceled.
I was under the impression pretty much all fees are refundable if the flight is canceled.
Last edited by usflyer16; Feb 5, 2019 at 7:08 am
Feb 5, 2019, 7:51 am
#414
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
A few weeks ago, I booked a flight on a Saver Award about 4 hours before the flight. I am Gold, so paid the $25 close-in booking fee. The flight was then delayed 8 hours, and later canceled due to a combination of weather and ATC delays. Rather than re-book, I elected to cancel the reservation and request a re-deposit of the miles. The $25 close-in fee was never refunded. Is it true that the close-in booking fee is non-refundable even if the flight is canceled? Any tips for getting this refunded if it is considered non-refundable?
Feb 5, 2019, 8:58 am
#415
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,387
I'm pretty sure that UA considers it an ancillary fee, not related to the flight itself, the same as it would a change fee or a telephone booking fee. Your opinion may vary, but I don't think UA considers it refundable.
Feb 5, 2019, 12:36 pm
#416
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
Likely so, but I'd still ask in the context of a refund for a flight cancellation.
Feb 15, 2019, 6:21 pm
#418
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
Canceled another award ticket yesterday and unable to cancel myself. I tried both the website and the app, and got the same error message both times. I had to call in and agent was able to cancel immediately.
I’m wondering if this might be caused by the new website. Timing seems to match, though I can’t say for sure.
Feb 22, 2019, 11:20 am
#419
Join Date: May 2010
Posts: 904
$75 last minute fee for award travel
Is there any way to get this waived, say for a family emergency? I don't relish another call to Manila. Also, how many hours/days before the flight does the fee kick in?
Feb 22, 2019, 11:29 am
#420
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,387
The fee kicks in 21 days before the flight.