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-   -   Award tkt change/cancellation/redeposit/fees Q&As: no fees up to 31 days pre-travel (https://www.flyertalk.com/forum/united-airlines-mileageplus/1816578-award-tkt-change-cancellation-redeposit-fees-q-no-fees-up-31-days-pre-travel.html)

wyseson Mar 13, 20 9:06 pm

Award tkt change/cancellation/redeposit/fees Q&As: no fees up to 31 days pre-travel
 
I'm a plat with a trip in April that now should be cancelled due to coronavirus. For the outbound leg, I'm waitlisted for a mileage upgrade award. For the return leg, there has already been a schedule change by 3 hours.

First, is there any way to get the mileage upgrade award redeposit without fee? Or hold that for a different trip in the future?
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WineCountryUA Mar 13, 20 9:30 pm


Originally Posted by wyseson (Post 32181949)
I'm a plat with a trip in April that now should be cancelled due to coronavirus. For the outbound leg, I'm waitlisted for a mileage upgrade award. For the return leg, there has already been a schedule change by 3 hours.

First, is there any way to get the mileage upgrade award redeposit without fee? Or hold that for a different trip in the future?
​​​​​​

If you cancel the trip (is this all on a single PNR?) the waitlist or clear upgrade miles + copay will be refunded without any additional fees.

wyseson Mar 13, 20 9:44 pm


Originally Posted by WineCountryUA (Post 32181994)
If you cancel the trip (is this all on a single PNR?) the waitlist or clear upgrade miles + copay will be refunded without any additional fees.

Yes, it is a single PNR.

michael_v Mar 14, 20 1:28 pm

Does the online cancellation tool still charge redeposit fees for awards in April for people with no United elite status?

There is a "Continue" button on the cancellation page that also tells me there may be a fee, but I am not sure if there is another page with more details after that before the booking is cancelled.

Kacee Mar 14, 20 1:41 pm


Originally Posted by michael_v (Post 32184888)
Does the online cancellation tool still charge redeposit fees for awards in April for people with no United elite status?

I would be very surprised if the IT has been updated to allow free redeposit.

Also, note that waiver of redeposit fees is quite limited. In most instances all that's waived is change fee.

Michilander Mar 14, 20 1:50 pm

I am holding saver award tickets for PHL-ORD-BRU and BRU-ORD-PHL for late in April. Today, two things happened. First, I was rerouted PHL-ORD-EWR-BRU and BRU-EWR-ORD-PHL and the event I was planning to attend was cancelled due to coronavirus. I have not accepted the changes in schedule. If I do not accept the change and cancel the reservation online is there a chance the redeposit fees will be waived? Or, is this one of those situations for which I should call? Thanks.

michael_v Mar 14, 20 2:01 pm


Originally Posted by Kacee (Post 32184945)
I would be very surprised if the IT has been updated to allow free redeposit.

Also, note that waiver of redeposit fees is quite limited. In most instances all that's waived is change fee.

I have been able to cancel two award tickets (Delta and Air France) for free. Delta even let me cancel for free on their website. I knew United would be more difficult. I guess I will wait. Thanks!

jsloan Mar 14, 20 2:28 pm


Originally Posted by Michilander (Post 32184987)
I am holding saver award tickets for PHL-ORD-BRU and BRU-ORD-PHL for late in April. Today, two things happened. First, I was rerouted PHL-ORD-EWR-BRU and BRU-EWR-ORD-PHL and the event I was planning to attend was cancelled due to coronavirus. I have not accepted the changes in schedule. If I do not accept the change and cancel the reservation online is there a chance the redeposit fees will be waived? Or, is this one of those situations for which I should call? Thanks.

Youíll likely need to call, but I would first check to see if the flight time difference exceeds 6 hours, which is is the current official rule for a refund. If not, I would wait at least a couple of days, because they may change the policy again, and anyway call times are through the roof. If it is, I would be inclined to call, before they change the rule again to make it less friendly.

Note that there are multiple reports of people getting refunds even contrary to the official policy, so all hope is not lost even if the change is short. Also, BRU-ORD was covered by EC.261/2004, and it appears that you may be due a refund just from the fact that itís been cancelled, under that statute.

Michilander Mar 15, 20 7:53 am


Originally Posted by Michilander (Post 32184987)
I am holding saver award tickets for PHL-ORD-BRU and BRU-ORD-PHL for late in April. Today, two things happened. First, I was rerouted PHL-ORD-EWR-BRU and BRU-EWR-ORD-PHL and the event I was planning to attend was cancelled due to coronavirus. I have not accepted the changes in schedule. If I do not accept the change and cancel the reservation online is there a chance the redeposit fees will be waived? Or, is this one of those situations for which I should call? Thanks.

Got up early this morning and got a very nice agent after only a 10 minute wait. She not only cancelled these for me, she said that they are currently waiving redeposit fees in these situations. Don't know if this is a YMMV situation, but I got the best result I could have hoped for.

I assume it normally takes a day or two for the miles to be redeposited?

cwc Mar 15, 20 11:00 am

On 3/13, I cancelled my award ticket SFO-OGG for 4/3. My credit card was charged $125 redeposit fee (good thing I have AE airline credit that covers it). I have no status with UA. After learning the "trick" online, I rebook hubby's award ticket on an SFO-LAX (5K mile only) with free ticket change and free point redeposit to hubby account. At the end, we lost 5K mile =~$50.

homeone Mar 20, 20 12:25 am

apologies if this was asked earlier. i have a questing regarding cancellation and redeposit fees (if there are any) for united award tickets. i understand the policy for cash tickets but they don't specify about award tickets.

i am thinking of booking a sfo - lhr UA flight using united miles for late july. if things don't get better, what are my options? can i
1. cancel and redeposit my 60k miles for no fee?
2. cancel my flight, the miles are held and need to be spent within 1 year of booking (so by mar 2021)?
3. cancel and pay the standard redeposit fee of $150 to get my 60k miles back?

thanks in advance for clarification!

findark Mar 20, 20 7:41 am


Originally Posted by homeone (Post 32209634)
cancel and redeposit my 60k miles for no fee?

Maybe. There have been mixed reports.


Originally Posted by homeone (Post 32209634)
cancel my flight, the miles are held and need to be spent within 1 year of booking (so by mar 2021)?

Yes.


Originally Posted by homeone (Post 32209634)
3. cancel and pay the standard redeposit fee of $150 to get my 60k miles back?

Yes.

RandomBaritone Mar 20, 20 8:58 am

I'm an optimist, so I'm hoping to make a change to an int'l award ticket in June, to take advantage of Saver J inventory that's become available. I feel bad about calling in violation of the 72-hour recommendation, but I can't get the online change tool to provide any results—even though I know the flights I want to switch to have Saver J available.

Is there a trick to getting the online change tool to work? Is it about, say, trying at 4am? Or is it possible they've hobbled it for any itineraries more than 30 days out? FWIW, I've been trying for two days now, including at 5am ET this morning, and the error message was nearly instantaneous. :(

It's maddening to have internalized the message "The instant you see the fare you want, be ready to pounce!" all these years, and have the system not let me pounce....

jsloan Mar 20, 20 9:26 am


Originally Posted by homeone (Post 32209634)
3. cancel and pay the standard redeposit fee of $150 to get my 60k miles back?

The standard redeposit fee for United awards, assuming no status with UA, is $125, if done within 60 days of travel, or $75, if done more than 60 days prior to travel.


Originally Posted by RandomBaritone (Post 32210744)
Is there a trick to getting the online change tool to work?

No. It's frequently broken. Note that the redeposit fee and change fee are the same, so if you have surplus miles in your account, you may be able to book a new itinerary and then cancel and redeposit the old one. (That also has the advantage of resetting the original ticketing date, if you end up needing to postpone the trip). You can do it in the other order too -- cancel, wait for the redeposit, and then book a new flight -- but it's riskier, because sometimes redeposit isn't instant and you could wind up without any reservation at all.

RandomBaritone Mar 20, 20 9:45 am


Originally Posted by jsloan (Post 32210847)
Note that the redeposit fee and change fee are the same, so if you have surplus miles in your account, you may be able to book a new itinerary and then cancel and redeposit the old one. (That also has the advantage of resetting the original ticketing date, if you end up needing to postpone the trip). You can do it in the other order too -- cancel, wait for the redeposit, and then book a new flight -- but it's riskier, because sometimes redeposit isn't instant and you could wind up without any reservation at all.

I've been burning my UA miles over the past year, so I don't have enough to book the new itinerary first. I hadn't thought about just canceling first—that should work fine, as there appear to be an abundance of Saver J seats on offer. I'll try that.

Added @ 12:45 ET: Well, damn. Even the cancellation tool doesn't work:


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