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Award tkt change/cancellation/redeposit/fees Q&As: no fees up to 31 days pre-travel

Award tkt change/cancellation/redeposit/fees Q&As: no fees up to 31 days pre-travel

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Old Jul 13, 22, 7:43 am   -   Wikipost
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Have an upcoming trip you want to cancel and redeposit the miles -- but subject to the 30 day or less cancel fee?
Just use the free change to move to a flight further in the future (>31 days) not subject to the cancellation fee and then cancel / redeposit for free.
Note the change does not need to be to the same itin or the same mileage cost. If the change is to a cheaper mileage ticket, the extra miles will be redeposited for free.

1 Jan 2021
Originally Posted by charlesonmission View Post
Has this just been updated? https://www.united.com/ual/en/us/fly...ticketing.html

Fee for making a change or canceling with redeposit 31 or more days before departure = No Fee
Fee for making a change to a ticket for travel originating in the U.S. 30 or fewer days before departure = No fee
Fee for canceling a ticket for travel originating in the U.S. with miles redeposit 30 or fewer days before departure = $125
Fee for making a change to or canceling international tickets that do not originate in the U.S. 30 or fewer days before departure = $125

That seems to be what we are expecting. Nice that the 31 day or more cancellation is also no fee even if the flight doesn't originate in the US. I wonder if giving agents the exact URL so that they could look it up is something that they would be able to do.


23 Dec 2020
Award flight redeposit fees waived
Were waiving redeposit fees for award flights departing on or before March 31, 2021, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
31 Aug

Award flight redeposit fees waived

Were waiving redeposit fees for award flights departing on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
30 June
Award flight redeposit fees waived
If youre planning to cancel your award travel, were waiving all redeposit fees for award flights with travel dates on or before July 31, 2020. Were also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
End of July this was changed to 31 August 2020

28 May
Award flight redeposit fees waived
If youre planning to cancel your award travel, were waiving all redeposit fees for award flights with travel dates on or before June 30, 2020. Were also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are changed or canceled at least 30 days before the departure date. Learn more about changing or canceling your award flight.

as of 05 April 2020
We{UA} have removed some redeposit fees for the rest of the year.
  • We are currently waiving all award redeposit fees for travel through end of May 2020.
  • We are now also waiving all redeposit fees for award ticket cancellations made more than 30 days before departure for the remainder of 2020.


Fees for a change or redeposit:
  • There are fees for some changes and redeposit , so please check the chart below for details. These fees apply to MileagePlus awards on United, United Express, Star Alliance airline partners and other airline partners.
  • When requesting a change for more than one ticket, the fee applies to each ticket separately. If two people are traveling together and make a change, for example, there will be a fee for both.
  • When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure. {but in many cases much less will work -- somewhat YMMV -- but the rules state 24 hours}
  • Fees are based on the status of the mileage account holder at the time of the request
  • Fee for canceling / redeposit a mileage upgrade

UA's Award ticketing options/service fees

With Changes To UA MileagePlus Coming On NOV 15, 2019 (Dynamic UA Awards - No More Chart)close-in booking fees will disappear

Close-in fee trick:
Multiple reports this no longer works.
{Book outside the close-in window and then change "for free" in the 24-hour change free window}

Award tickets booked prior to Oct 6, 2016 will be covered by the old pre-Oct 6 rules but some changes (such as changing the first segment} will re-ticket the award and make it subject to the new rules

Related thread: Deadline to cancel/redeposit award ticket...?

Previous thread -- General award ticket change/cancellation/redeposit/fees questions [2015-2016]


Archive : https://www.flyertalk.com/forum/unit...q-archive.html


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Old Mar 24, 20, 10:39 pm
  #76  
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Originally Posted by Penguinmoon View Post
Would you cancel it first and dispute with DOT then? OR, not cancel and dispute on the fact that UA is refusing to refund? Not sure of the order here.
The sequence I envision is:
  1. UA, or a partner, cancels a flight booked on a United ticket.
  2. The reservation is updated on United.com to indicate the cancellation; perhaps with a rebooking included, perhaps not. For future flights, this usually takes a couple of days after the cancellation actually occurs.
  3. Customer calls UA to ask for assistance, declines* the alternatives provided, and asks for a refund
  4. UA refuses to refund immediately and says that the ticket can be refunded after one year
  5. Customer files a DOT complaint based on the lack of refund.
* Note that the UA CoC gives them very wide latitude; for example, they can move one UA-operated flight to another one up to a week earlier or later than scheduled. For maximum chance with your DOT complaint, you would want either not to be offered a re-accommodation at all, or to be offered only re-accommodations that violate other DOT regulations. For example, the DOT requires that the carrier be disclosed during booking. Therefore, being re-accommodated onto United Express, or Lufthansa, or whatever would, IMO, increase your chances of success, because you can say that you would not have purchased the ticket / paid that fare / etc. to fly with XYZ carrier.

Originally Posted by idiosyncrasy View Post
Asiana cancelled my flight on my award ticket and I'm being told no award redeposit without a fee of $125 per passenger, or you take their "credit" of 1 year.

Edit: I spoke with a "supervisor" who without permission cancelled my ticket and told me to get a refund I needed to go to united.com/refunds. What in the actual hell?
This has become their standard stance. I suggest a DOT complaint.
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Old Mar 25, 20, 9:48 am
  #77  
 
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Got the same message just now (1 year credit from booking, OR pay the redeposit fee). Somehow even though the IAD-VIE segment was completely cancelled, United is just calling it a "schedule change". Guess I'm off to the DOT site.
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Old Mar 25, 20, 2:07 pm
  #78  
 
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I searched this thread but didn't find a clear answer to this.

Is there any way (other than calling and likely being on hold forever) to get an award redeposited without the $125 award redeposit fee charge? I have LO flights (via WAW), that are canceled, and there is the EU inbound ban, not to mention total lockdown in Poland (transit), and the US outbound travel ban. Yet still, unlike most other airlines, UA still insists to charge a $125 award redeposit fee if I try to cancel it online or via app.

Is there any way to get the miles (and the nominal $) back without the ridiculous $125 redeposit fee? In case of travel ban and flight cancellations a refund with no predatory fees should be easy, but apparently not so with United...*sigh*

If only way to do that is to have an agent do that, other than calling, is there a way to contact UA otherwise, such as via text message or online chat or something, so at least one isn't stuck on the phone forever?

Thanks in advance for help and advice, and apologies if this has been answered here before. I searched for award redeposit and didn't see this clearly addressed here earlier upthread (other than apparently UA agents insisting to charge award redeposit fees for canceled flights still on the last report of that I found here).

Last edited by WineCountryUA; Mar 25, 20 at 6:51 pm Reason: Moved to an awards change thread
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Old Mar 25, 20, 2:25 pm
  #79  
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You can keep the miles attached to the reservation for future use with no fee. Redeposit has a fee per policy, so it's just random agents waiving it.
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Old Mar 25, 20, 2:50 pm
  #80  
 
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Originally Posted by mduell View Post
You can keep the miles attached to the reservation for future use with no fee. Redeposit has a fee per policy, so it's just random agents waiving it.
I see. Wow, so it really is like that (BA also has something similar, claiming to issue a voucher for miles and $ and otherwise insisting to charge the, at least more reasonable, $50 redeposit fee). That'd be pretty useless, as it's only valid 1 year from original issue date, which is last spring.

So really in case of operating airline canceling flights and there being multiple government do not travel orders, the ticketing airline is under no obligation to issue a refund and only has to issue a voucher (that is practically useless as it expires in a few weeks)?

Thankfully all other airlines I had to cancel I was able to get miles redeposited with no fee, most have it automated online (to waive any award redeposit fees, I mean).
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Old Mar 25, 20, 4:58 pm
  #81  
 
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I had a reward reservation for 2 ORF-EWR-DUB-EWR-ORF; economy, 120,000 miles originating April 2. I was planning to change to dates in September; it seemed a very straight forward process online. After conferring with our daughter (who lives in Dublin) about exact dates, I was going to make the change tonight. Before I could do so, I unexpectedly received an email from United "You've successfully canceled your reservation." The email said I could apply any flight credit online, so I thought not a problem. Now I see my "flight credit" has inexplicably shrunk to 92,348 miles. Wondering where the 27,652 miles went.
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Old Mar 25, 20, 4:59 pm
  #82  
 
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Originally Posted by mduell View Post
You can keep the miles attached to the reservation for future use with no fee. Redeposit has a fee per policy, so it's just random agents waiving it.
A tale of caution to others trying to cancel award reservations. Do not go for the cancel flight without redeposit option. It is impossible to use that "combo" voucher of miles and $ online - searching for any route, like UA hub to hub routes with countless flights per day, for any time 1-331 days out, always shows that completely nothing is available, though both revenue and award bookings are wide open. Yes, you can see it in the "Cancelled" tab under "My Trips," but the supposed credit is impossible to redeem online. In short, if you fall into that trap and don't get it redeposited properly, it is impossible to use - without likely spending hours upon hours trying to get a phone agent to get it through later. It is probably better to standard your ground and exercise the legal right to a full refund to the original form of payment as is due in case of flight cancellation.
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Old Mar 25, 20, 6:19 pm
  #83  
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Originally Posted by RealHJ View Post
I searched this thread but didn't find a clear answer to this.

Is there any way (other than calling and likely being on hold forever) to get an award redeposited without the $125 award redeposit fee charge? I have LO flights (via WAW), that are canceled, and there is the EU inbound ban, not to mention total lockdown in Poland (transit), and the US outbound travel ban. Yet still, unlike most other airlines, UA still insists to charge a $125 award redeposit fee if I try to cancel it online or via app.

Is there any way to get the miles (and the nominal $) back without the ridiculous $125 redeposit fee? In case of travel ban and flight cancellations a refund with no predatory fees should be easy, but apparently not so with United...*sigh*

If only way to do that is to have an agent do that, other than calling, is there a way to contact UA otherwise, such as via text message or online chat or something, so at least one isn't stuck on the phone forever?

Thanks in advance for help and advice, and apologies if this has been answered here before. I searched for award redeposit and didn't see this clearly addressed here earlier upthread (other than apparently UA agents insisting to charge award redeposit fees for canceled flights still on the last report of that I found here).
The better thread for this is: https://www.flyertalk.com/forum/unit...stions-46.html

Basically, people have the same problem as you do. They want the $125 although some got lucky.

However:

1 - some people speculate that maybe at the end of the one-year hold, UA might redeposit without fees
2 - yet, others worry that UA can be out of business and you don't get the taxes back
3 - if your reservation is before 5/31 (current fee waiver window), in theory, you can change it way out then cancel. > 61 days means you pay $75 instead ($50 for Platinum, $25 for Gold)

Maybe they should have attached this condition to the relief bill for us
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Old Mar 25, 20, 6:20 pm
  #84  
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Originally Posted by RealHJ View Post
I see. Wow, so it really is like that (BA also has something similar, claiming to issue a voucher for miles and $ and otherwise insisting to charge the, at least more reasonable, $50 redeposit fee). That'd be pretty useless, as it's only valid 1 year from original issue date, which is last spring.
UA is claiming that if you have a situation that would normally result in a refund, such as a flight cancelled by the operator, they will refund the voucher / redeposit the miles at expiration. The mechanism for that hasn't been explained.

Originally Posted by RealHJ View Post
So really in case of operating airline canceling flights and there being multiple government do not travel orders, the ticketing airline is under no obligation to issue a refund and only has to issue a voucher (that is practically useless as it expires in a few weeks)?
That's what UA is claiming, yes. I suggest people write to the DOT if they find themselves in this situation and don't agree with UA's interpretation.

Originally Posted by RealHJ View Post
A tale of caution to others trying to cancel award reservations. Do not go for the cancel flight without redeposit option. It is impossible to use that "combo" voucher of miles and $ online - searching for any route, like UA hub to hub routes with countless flights per day, for any time 1-331 days out, always shows that completely nothing is available, though both revenue and award bookings are wide open.
The flight change feature is frequently broken online.

Originally Posted by RealHJ View Post
It is probably better to standard your ground and exercise the legal right to a full refund to the original form of payment as is due in case of flight cancellation.
I hope people who are successful exercising these rights will post their experiences -- and strategies -- on the board.
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Old Mar 25, 20, 7:09 pm
  #85  
 
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I have a question regarding $125 fee each for changing reservation instead of cancelling it. My gf and I have to return home from Budapest due to the Europe travel ban. We were scheduled to return from BUD on March 15, but due to the travel ban, we have to change our flight and return on March 12. We did not cancel our flight or ask for re-deposit of mileages. We took the flight and return home. Am I eligible for the changing fee refund? I spoke with someone from the mileage plus, he told me to submit a refund request online, which I did.

Anything else I need to do?
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Old Mar 25, 20, 7:50 pm
  #86  
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Originally Posted by lleung1980 View Post
...Am I eligible for the changing fee refund? ....
When did you make the change, before or after 9 March 2020 -- the date the waiver was issued?
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Old Mar 25, 20, 8:53 pm
  #87  
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Data point: I had a UA mileage ticket where the operating airline (BR) canceled the flight and the trip dropped out of my account entirely -- I was still able to pull it up at UA using the UA PNR, but not at BR using the BR PNR, and although Google Flights still returned it as an option, searching directly at EVA confirmed the flight was canceled.

Overnight/this morning I went several rounds with UA Twitter where each person (~4 hours response time, different initials each time) simply parroted that a refund was not possible, directed me back at the waivers page and said I could either pay the redeposit fee, or cancel and have it as a future credit for 12 months etc.

The travel wasn't within the next 72 hours, but it's in the next week, so I called and got an agent who was very nice and understanding but also quoted the same policy. I reiterated that the airline canceled, not me, and the DOT refunds page:

https://www.transportation.gov/indiv...ection/refunds

says

Cancelled Flight A passenger is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the passenger chooses not to be rebooked on a new flight on that airline.


and

How quickly is an airline, travel agent, or online travel agency required to process a refund?
  • If a passenger is owed a refund, an airline, travel agent, or online travel agency must process it within seven business days if the passenger paid by credit card, and 20 business days if the passenger paid by cash or check.
and did not mention any exceptions for COVID-19. Agent said they would check with a supervisor if I liked, and came back 5-10 minutes later to say they'd granted the proverbial one-time exception but if I booked any other flights, yada yada yada. (It was a cordial conversation throughout.)

I'm not sure if I was strictly correct, as I recognize that a DOT web page for consumers constitutes guidance and not a full legal document, but at least the miles are back in my account
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Old Mar 25, 20, 9:10 pm
  #88  
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Originally Posted by Zorak View Post
Data point: I had a UA mileage ticket where the operating airline (BR) canceled the flight and the trip dropped out of my account entirely -- I was still able to pull it up at UA using the UA PNR, but not at BR using the BR PNR, and although Google Flights still returned it as an option, searching directly at EVA confirmed the flight was canceled.

Overnight/this morning I went several rounds with UA Twitter where each person (~4 hours response time, different initials each time) simply parroted that a refund was not possible, directed me back at the waivers page and said I could either pay the redeposit fee, or cancel and have it as a future credit for 12 months etc.

The travel wasn't within the next 72 hours, but it's in the next week, so I called and got an agent who was very nice and understanding but also quoted the same policy. I reiterated that the airline canceled, not me, and the DOT refunds page:

https://www.transportation.gov/indiv...ection/refunds

says



and



and did not mention any exceptions for COVID-19. Agent said they would check with a supervisor if I liked, and came back 5-10 minutes later to say they'd granted the proverbial one-time exception but if I booked any other flights, yada yada yada. (It was a cordial conversation throughout.)

I'm not sure if I was strictly correct, as I recognize that a DOT web page for consumers constitutes guidance and not a full legal document, but at least the miles are back in my account
Glad to hear you got your miles reinstated. AA/DL have been reinstating back to miles without hassle.

In the broader discussion, it doesn't even make sense for UA not to waive reinstating fee. Miles in account and miles converted to a ticket are both still liabilities on the balance sheet. It's not providing them extra cash to avoid a liquidity crunch unless they are counting the beans down to the taxes collected. At the same time, they are just wasting agent's time to seek an exception from a supervisor. Time that could be used to handle the next caller
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Old Mar 26, 20, 12:06 am
  #89  
 
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If I use miles this week (ahead of March 31st) for an still existing international flight departing end of April but, for a COVID-19 related reason, I need to cancel, will the miles redeposit for free?
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Old Mar 26, 20, 12:19 am
  #90  
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Originally Posted by lleung1980 View Post
...My gf and I have to return home from Budapest due to the Europe travel ban. We were scheduled to return from BUD on March 15, but due to the travel ban, we have to change our flight and return on March 12...
Originally Posted by WineCountryUA View Post
When did you make the change, before or after 9 March 2020 -- the date the waiver was issued?
The ban was announced on 3/11 so OP must have changed it after the 9th, right?
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