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Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel

Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel

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Old Nov 8, 22, 4:53 am   -   Wikipost
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Last edit by: WineCountryUA
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8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**
Originally Posted by United

Award ticket redeposit fee removal

All redeposit fees associated with canceling award travel have been removed, so you have more choice and control over managing plans. United is committed to meeting customer expectations by providing more flexibility throughout the travel experience.
https://www.united.com/en/us/fly/mil...whats-new.html

Originally Posted by Lux Flyer View Post

Award service fees

We have removed all redeposit fees associated with canceling award travel so you can have more choice and control over managing your plans.
  • The fees for award travel apply to United, United Express, Star AllianceTM airline partners and other airline partners.
  • Fees apply to each ticket individually. If multiple people are traveling together, there is a fee for each traveler.
  • Fee level is based on the MileagePlus status of the member whose miles were used to book the award.
  • Some award changes may also require additional mileage.
  • Service fees are nonrefundable.
For travel starting on or after January 1, 2023


1 When determining which service fees apply, the number of days before departure is calculated based upon the exact time of the scheduled flight departure.

2 This fee applies to all members and is charged instead of the redeposit fee that applies if canceling before flight departure.
https://www.united.com/ual/en/us/fly...ticketing.html

Have an upcoming trip you want to cancel and redeposit the miles -- but subject to the 30 day or less cancel fee?
Just use the free change to move to a flight further in the future (>31 days) not subject to the cancellation fee and then cancel / redeposit for free.
Note the change does not need to be to the same itin or the same mileage cost. If the change is to a cheaper mileage ticket, the extra miles will be redeposited for free.

4 Oct 2022
United continues to waive redeposit fees for all award tickets, booked at any time, for all MileagePlus members and all points of origin. The current location this is located on United's website is described below.
Originally Posted by Lux Flyer View Post
Glad you were able to figure it out. But for posterity in case anyone else comes looking (or wants to double check it is still in effect.

On this page which shows the chart with fees (https://www.united.com/ual/en/us/fly...ticketing.html). There is the banner at the top showing


And if you follow it through all the way it eventually takes you to the no change fees page (https://www.united.com/ual/en/us/fly...hange-fee.html), with the FAQs on award travel indicating redeposit fee is currently being waived.

OLDER FEES conditions

1 Jan 2021
Originally Posted by charlesonmission View Post
Has this just been updated? https://www.united.com/ual/en/us/fly...ticketing.html

Fee for making a change or canceling with redeposit 31 or more days before departure = No Fee
Fee for making a change to a ticket for travel originating in the U.S. 30 or fewer days before departure = No fee
Fee for canceling a ticket for travel originating in the U.S. with miles redeposit 30 or fewer days before departure = $125
Fee for making a change to or canceling international tickets that do not originate in the U.S. 30 or fewer days before departure = $125

That seems to be what we are expecting. Nice that the 31 day or more cancellation is also no fee even if the flight doesn't originate in the US. I wonder if giving agents the exact URL so that they could look it up is something that they would be able to do.


23 Dec 2020
Award flight redeposit fees waived
Were waiving redeposit fees for award flights departing on or before March 31, 2021, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
31 Aug

Award flight redeposit fees waived

Were waiving redeposit fees for award flights departing on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
30 June
Award flight redeposit fees waived
If youre planning to cancel your award travel, were waiving all redeposit fees for award flights with travel dates on or before July 31, 2020. Were also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
End of July this was changed to 31 August 2020

28 May
Award flight redeposit fees waived
If youre planning to cancel your award travel, were waiving all redeposit fees for award flights with travel dates on or before June 30, 2020. Were also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are changed or canceled at least 30 days before the departure date. Learn more about changing or canceling your award flight.

as of 05 April 2020
We{UA} have removed some redeposit fees for the rest of the year.
  • We are currently waiving all award redeposit fees for travel through end of May 2020.
  • We are now also waiving all redeposit fees for award ticket cancellations made more than 30 days before departure for the remainder of 2020.


Fees for a change or redeposit:
  • There are fees for some changes and redeposit , so please check the chart below for details. These fees apply to MileagePlus awards on United, United Express, Star Alliance airline partners and other airline partners.
  • When requesting a change for more than one ticket, the fee applies to each ticket separately. If two people are traveling together and make a change, for example, there will be a fee for both.
  • When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure. {but in many cases much less will work -- somewhat YMMV -- but the rules state 24 hours}
  • Fees are based on the status of the mileage account holder at the time of the request
  • Fee for canceling / redeposit a mileage upgrade

UA's Award ticketing options/service fees

With Changes To UA MileagePlus Coming On NOV 15, 2019 (Dynamic UA Awards - No More Chart)close-in booking fees will disappear


Close-in fee trick:
Multiple reports this no longer works.
{Book outside the close-in window and then change "for free" in the 24-hour change free window}

Award tickets booked prior to Oct 6, 2016 will be covered by the old pre-Oct 6 rules but some changes (such as changing the first segment} will re-ticket the award and make it subject to the new rules

Related thread: Deadline to cancel/redeposit award ticket...?

Previous thread -- General award ticket change/cancellation/redeposit/fees questions [2015-2016]


Archive : https://www.flyertalk.com/forum/unit...q-archive.html
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Old Mar 13, 20, 10:06 pm
  #1  
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Join Date: Mar 2004
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Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel

I'm a plat with a trip in April that now should be cancelled due to coronavirus. For the outbound leg, I'm waitlisted for a mileage upgrade award. For the return leg, there has already been a schedule change by 3 hours.

First, is there any way to get the mileage upgrade award redeposit without fee? Or hold that for a different trip in the future?
​​​​​​
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Old Mar 13, 20, 10:30 pm
  #2  
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Originally Posted by wyseson View Post
I'm a plat with a trip in April that now should be cancelled due to coronavirus. For the outbound leg, I'm waitlisted for a mileage upgrade award. For the return leg, there has already been a schedule change by 3 hours.

First, is there any way to get the mileage upgrade award redeposit without fee? Or hold that for a different trip in the future?
​​​​​​
If you cancel the trip (is this all on a single PNR?) the waitlist or clear upgrade miles + copay will be refunded without any additional fees.
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Old Mar 13, 20, 10:44 pm
  #3  
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Originally Posted by WineCountryUA View Post
If you cancel the trip (is this all on a single PNR?) the waitlist or clear upgrade miles + copay will be refunded without any additional fees.
Yes, it is a single PNR.
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Old Mar 14, 20, 2:28 pm
  #4  
 
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Location: Melbourne, Florida, USA
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Does the online cancellation tool still charge redeposit fees for awards in April for people with no United elite status?

There is a "Continue" button on the cancellation page that also tells me there may be a fee, but I am not sure if there is another page with more details after that before the booking is cancelled.
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Old Mar 14, 20, 2:41 pm
  #5  
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Originally Posted by michael_v View Post
Does the online cancellation tool still charge redeposit fees for awards in April for people with no United elite status?
I would be very surprised if the IT has been updated to allow free redeposit.

Also, note that waiver of redeposit fees is quite limited. In most instances all that's waived is change fee.
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Old Mar 14, 20, 2:50 pm
  #6  
 
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I am holding saver award tickets for PHL-ORD-BRU and BRU-ORD-PHL for late in April. Today, two things happened. First, I was rerouted PHL-ORD-EWR-BRU and BRU-EWR-ORD-PHL and the event I was planning to attend was cancelled due to coronavirus. I have not accepted the changes in schedule. If I do not accept the change and cancel the reservation online is there a chance the redeposit fees will be waived? Or, is this one of those situations for which I should call? Thanks.
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Old Mar 14, 20, 3:01 pm
  #7  
 
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Originally Posted by Kacee View Post
I would be very surprised if the IT has been updated to allow free redeposit.

Also, note that waiver of redeposit fees is quite limited. In most instances all that's waived is change fee.
I have been able to cancel two award tickets (Delta and Air France) for free. Delta even let me cancel for free on their website. I knew United would be more difficult. I guess I will wait. Thanks!

Last edited by michael_v; Mar 14, 20 at 3:13 pm
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Old Mar 14, 20, 3:28 pm
  #8  
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Originally Posted by Michilander View Post
I am holding saver award tickets for PHL-ORD-BRU and BRU-ORD-PHL for late in April. Today, two things happened. First, I was rerouted PHL-ORD-EWR-BRU and BRU-EWR-ORD-PHL and the event I was planning to attend was cancelled due to coronavirus. I have not accepted the changes in schedule. If I do not accept the change and cancel the reservation online is there a chance the redeposit fees will be waived? Or, is this one of those situations for which I should call? Thanks.
Youll likely need to call, but I would first check to see if the flight time difference exceeds 6 hours, which is is the current official rule for a refund. If not, I would wait at least a couple of days, because they may change the policy again, and anyway call times are through the roof. If it is, I would be inclined to call, before they change the rule again to make it less friendly.

Note that there are multiple reports of people getting refunds even contrary to the official policy, so all hope is not lost even if the change is short. Also, BRU-ORD was covered by EC.261/2004, and it appears that you may be due a refund just from the fact that its been cancelled, under that statute.
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Old Mar 15, 20, 8:53 am
  #9  
 
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Originally Posted by Michilander View Post
I am holding saver award tickets for PHL-ORD-BRU and BRU-ORD-PHL for late in April. Today, two things happened. First, I was rerouted PHL-ORD-EWR-BRU and BRU-EWR-ORD-PHL and the event I was planning to attend was cancelled due to coronavirus. I have not accepted the changes in schedule. If I do not accept the change and cancel the reservation online is there a chance the redeposit fees will be waived? Or, is this one of those situations for which I should call? Thanks.
Got up early this morning and got a very nice agent after only a 10 minute wait. She not only cancelled these for me, she said that they are currently waiving redeposit fees in these situations. Don't know if this is a YMMV situation, but I got the best result I could have hoped for.

I assume it normally takes a day or two for the miles to be redeposited?
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Old Mar 15, 20, 12:00 pm
  #10  
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On 3/13, I cancelled my award ticket SFO-OGG for 4/3. My credit card was charged $125 redeposit fee (good thing I have AE airline credit that covers it). I have no status with UA. After learning the "trick" online, I rebook hubby's award ticket on an SFO-LAX (5K mile only) with free ticket change and free point redeposit to hubby account. At the end, we lost 5K mile =~$50.
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Old Mar 20, 20, 1:25 am
  #11  
 
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apologies if this was asked earlier. i have a questing regarding cancellation and redeposit fees (if there are any) for united award tickets. i understand the policy for cash tickets but they don't specify about award tickets.

i am thinking of booking a sfo - lhr UA flight using united miles for late july. if things don't get better, what are my options? can i
1. cancel and redeposit my 60k miles for no fee?
2. cancel my flight, the miles are held and need to be spent within 1 year of booking (so by mar 2021)?
3. cancel and pay the standard redeposit fee of $150 to get my 60k miles back?

thanks in advance for clarification!
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Old Mar 20, 20, 8:41 am
  #12  
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Originally Posted by homeone View Post
cancel and redeposit my 60k miles for no fee?
Maybe. There have been mixed reports.

Originally Posted by homeone View Post
cancel my flight, the miles are held and need to be spent within 1 year of booking (so by mar 2021)?
Yes.

Originally Posted by homeone View Post
3. cancel and pay the standard redeposit fee of $150 to get my 60k miles back?
Yes.
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Old Mar 20, 20, 9:58 am
  #13  
 
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I'm an optimist, so I'm hoping to make a change to an int'l award ticket in June, to take advantage of Saver J inventory that's become available. I feel bad about calling in violation of the 72-hour recommendation, but I can't get the online change tool to provide any results—even though I know the flights I want to switch to have Saver J available.

Is there a trick to getting the online change tool to work? Is it about, say, trying at 4am? Or is it possible they've hobbled it for any itineraries more than 30 days out? FWIW, I've been trying for two days now, including at 5am ET this morning, and the error message was nearly instantaneous.

It's maddening to have internalized the message "The instant you see the fare you want, be ready to pounce!" all these years, and have the system not let me pounce....

Last edited by RandomBaritone; Mar 20, 20 at 10:15 am
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Old Mar 20, 20, 10:26 am
  #14  
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Originally Posted by homeone View Post
3. cancel and pay the standard redeposit fee of $150 to get my 60k miles back?
The standard redeposit fee for United awards, assuming no status with UA, is $125, if done within 60 days of travel, or $75, if done more than 60 days prior to travel.

Originally Posted by RandomBaritone View Post
Is there a trick to getting the online change tool to work?
No. It's frequently broken. Note that the redeposit fee and change fee are the same, so if you have surplus miles in your account, you may be able to book a new itinerary and then cancel and redeposit the old one. (That also has the advantage of resetting the original ticketing date, if you end up needing to postpone the trip). You can do it in the other order too -- cancel, wait for the redeposit, and then book a new flight -- but it's riskier, because sometimes redeposit isn't instant and you could wind up without any reservation at all.
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Old Mar 20, 20, 10:45 am
  #15  
 
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Originally Posted by jsloan View Post
Note that the redeposit fee and change fee are the same, so if you have surplus miles in your account, you may be able to book a new itinerary and then cancel and redeposit the old one. (That also has the advantage of resetting the original ticketing date, if you end up needing to postpone the trip). You can do it in the other order too -- cancel, wait for the redeposit, and then book a new flight -- but it's riskier, because sometimes redeposit isn't instant and you could wind up without any reservation at all.
I've been burning my UA miles over the past year, so I don't have enough to book the new itinerary first. I hadn't thought about just canceling first—that should work fine, as there appear to be an abundance of Saver J seats on offer. I'll try that.

Added @ 12:45 ET: Well, damn. Even the cancellation tool doesn't work:

We can’t complete your request. We’re sorry for the inconvenience. You can try again later or contact Web Support for help.
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Last edited by RandomBaritone; Mar 20, 20 at 12:42 pm Reason: merged consecutive posts by same member
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