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Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel

Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel

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Old Nov 8, 22, 4:53 am   -   Wikipost
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Last edit by: WineCountryUA
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8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**
Originally Posted by United

Award ticket redeposit fee removal

All redeposit fees associated with canceling award travel have been removed, so you have more choice and control over managing plans. United is committed to meeting customer expectations by providing more flexibility throughout the travel experience.
https://www.united.com/en/us/fly/mil...whats-new.html

Originally Posted by Lux Flyer View Post

Award service fees

We have removed all redeposit fees associated with canceling award travel so you can have more choice and control over managing your plans.
  • The fees for award travel apply to United, United Express, Star AllianceTM airline partners and other airline partners.
  • Fees apply to each ticket individually. If multiple people are traveling together, there is a fee for each traveler.
  • Fee level is based on the MileagePlus status of the member whose miles were used to book the award.
  • Some award changes may also require additional mileage.
  • Service fees are nonrefundable.
For travel starting on or after January 1, 2023


1 When determining which service fees apply, the number of days before departure is calculated based upon the exact time of the scheduled flight departure.

2 This fee applies to all members and is charged instead of the redeposit fee that applies if canceling before flight departure.
https://www.united.com/ual/en/us/fly...ticketing.html

Have an upcoming trip you want to cancel and redeposit the miles -- but subject to the 30 day or less cancel fee?
Just use the free change to move to a flight further in the future (>31 days) not subject to the cancellation fee and then cancel / redeposit for free.
Note the change does not need to be to the same itin or the same mileage cost. If the change is to a cheaper mileage ticket, the extra miles will be redeposited for free.

4 Oct 2022
United continues to waive redeposit fees for all award tickets, booked at any time, for all MileagePlus members and all points of origin. The current location this is located on United's website is described below.
Originally Posted by Lux Flyer View Post
Glad you were able to figure it out. But for posterity in case anyone else comes looking (or wants to double check it is still in effect.

On this page which shows the chart with fees (https://www.united.com/ual/en/us/fly...ticketing.html). There is the banner at the top showing


And if you follow it through all the way it eventually takes you to the no change fees page (https://www.united.com/ual/en/us/fly...hange-fee.html), with the FAQs on award travel indicating redeposit fee is currently being waived.

OLDER FEES conditions

1 Jan 2021
Originally Posted by charlesonmission View Post
Has this just been updated? https://www.united.com/ual/en/us/fly...ticketing.html

Fee for making a change or canceling with redeposit 31 or more days before departure = No Fee
Fee for making a change to a ticket for travel originating in the U.S. 30 or fewer days before departure = No fee
Fee for canceling a ticket for travel originating in the U.S. with miles redeposit 30 or fewer days before departure = $125
Fee for making a change to or canceling international tickets that do not originate in the U.S. 30 or fewer days before departure = $125

That seems to be what we are expecting. Nice that the 31 day or more cancellation is also no fee even if the flight doesn't originate in the US. I wonder if giving agents the exact URL so that they could look it up is something that they would be able to do.


23 Dec 2020
Award flight redeposit fees waived
Were waiving redeposit fees for award flights departing on or before March 31, 2021, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
31 Aug

Award flight redeposit fees waived

Were waiving redeposit fees for award flights departing on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
30 June
Award flight redeposit fees waived
If youre planning to cancel your award travel, were waiving all redeposit fees for award flights with travel dates on or before July 31, 2020. Were also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
End of July this was changed to 31 August 2020

28 May
Award flight redeposit fees waived
If youre planning to cancel your award travel, were waiving all redeposit fees for award flights with travel dates on or before June 30, 2020. Were also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are changed or canceled at least 30 days before the departure date. Learn more about changing or canceling your award flight.

as of 05 April 2020
We{UA} have removed some redeposit fees for the rest of the year.
  • We are currently waiving all award redeposit fees for travel through end of May 2020.
  • We are now also waiving all redeposit fees for award ticket cancellations made more than 30 days before departure for the remainder of 2020.


Fees for a change or redeposit:
  • There are fees for some changes and redeposit , so please check the chart below for details. These fees apply to MileagePlus awards on United, United Express, Star Alliance airline partners and other airline partners.
  • When requesting a change for more than one ticket, the fee applies to each ticket separately. If two people are traveling together and make a change, for example, there will be a fee for both.
  • When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure. {but in many cases much less will work -- somewhat YMMV -- but the rules state 24 hours}
  • Fees are based on the status of the mileage account holder at the time of the request
  • Fee for canceling / redeposit a mileage upgrade

UA's Award ticketing options/service fees

With Changes To UA MileagePlus Coming On NOV 15, 2019 (Dynamic UA Awards - No More Chart)close-in booking fees will disappear


Close-in fee trick:
Multiple reports this no longer works.
{Book outside the close-in window and then change "for free" in the 24-hour change free window}

Award tickets booked prior to Oct 6, 2016 will be covered by the old pre-Oct 6 rules but some changes (such as changing the first segment} will re-ticket the award and make it subject to the new rules

Related thread: Deadline to cancel/redeposit award ticket...?

Previous thread -- General award ticket change/cancellation/redeposit/fees questions [2015-2016]


Archive : https://www.flyertalk.com/forum/unit...q-archive.html
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Old Mar 21, 20, 1:06 pm
  #46  
 
Join Date: Dec 2009
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How does UA collect the fee if redepositing miles? Any credit card I want?

Wondering if I can use my Amex Plat, and at least have a chance of it being reimbursed via the airline fee credit.
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Old Mar 21, 20, 1:14 pm
  #47  
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Originally Posted by FlyingHighlander View Post
How does UA collect the fee if redepositing miles? ....
At this point it may not be wise to do a "voluntary" redeposit. Future waivers or free auto redeposit on ticket expiration are real possibilities.
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Old Mar 21, 20, 1:20 pm
  #48  
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Originally Posted by FlyingHighlander View Post
How does UA collect the fee if redepositing miles? Any credit card I want?
Yes, but I agree with WineCountryUA that theres likely no hurry.
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Old Mar 21, 20, 3:45 pm
  #49  
 
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I got notification of a schedule change.

Instead of my non-stop OGG- ORD in Lie Flat First, the new schedule has me leaving three hours earlier with a two hour layover in SFO. Neither flight has the Lie Flat seats. I paid more miles to get these Lie Flat for the red eye home.

Is this change enough to get my miles redeposited without a fee?
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Old Mar 21, 20, 4:27 pm
  #50  
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Originally Posted by milemonkey View Post
I got notification of a schedule change.

Instead of my non-stop OGG- ORD in Lie Flat First, the new schedule has me leaving three hours earlier with a two hour layover in SFO. Neither flight has the Lie Flat seats. I paid more miles to get these Lie Flat for the red eye home.

Is this change enough to get my miles redeposited without a fee?
Under normal conditions, it would be. Currently, UA is not waiving redeposit fees, even for changes that they caused.
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Old Mar 21, 20, 4:47 pm
  #51  
 
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Originally Posted by jsloan View Post
Under normal conditions, it would be. Currently, UA is not waiving redeposit fees, even for changes that they caused.
What about cancellations on their part?
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Old Mar 21, 20, 5:23 pm
  #52  
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Originally Posted by economyplusfan View Post
What about cancellations on their part?
Even for cancellations on their part -- which they're calling schedule changes -- UA is not waiving redeposit fees.
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Old Mar 21, 20, 10:04 pm
  #53  
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Originally Posted by WineCountryUA View Post
At this point it may not be wise to do a "voluntary" redeposit. Future waivers or free auto redeposit on ticket expiration are real possibilities.
My 61 day is coming up for a trip to Europe which probably won't happen (don't expect things to clear up by the end of May). I decided to pay the $25 (Gold) and get the refund now but now reading this makes me wonder... Decisions, decisions...
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Old Mar 21, 20, 11:13 pm
  #54  
 
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I have an international United MileagePlus ticket I booked on 20 March using United miles it is with a partner airline. I have a question and cannot get through to United to ask them, so I want to ask other people their experiences. I'm an American who is on the other side of the world, and I will be trying to get back to the U.S in April. With countries closing their borders, it is making things complicated to plan the flights back to the U.S. Long story short but I also cannot stay where I am for longer than the end of April. I haven't tried making any changes to my ticket yet on the United web site. How many changes can we make to tickets for free during this time? Is it only one time where the change fee is waived? Or are we able to change multiple times? I could see having to make 5 - 6 or more changes before this whole crisis is over as the situation is evolving every day. Also, if I cancel the ticket, and it becomes a "canceled open booking" can it be booked again multiple times? I mean, can it be booked again using the credit, cancelled again (if necessary), and rebooked again, etc? Basically I'm just seeking any answer on whether multiple changes and multiple cancellations to e-credit and rebooking is being allowed. I can't get the answer from United because I can't get through.
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Old Mar 21, 20, 11:15 pm
  #55  
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Originally Posted by shdflyer View Post
TIP: If you want to cancel and redeposit miles for a ticket that is fewer than 60 days from today, you can save money by taking advantage of the waiver's free change and moving the dates of your trip to 61+ days out, and then after ticketing immediately cancel and pay the lower redeposit fee.
I just did this for multiple award tickets and saved significantly (as Gold I saved $50 per ticket, redeposit cost dropped from $75 to $25 per ticket). Could do the changes online for some tickets, for others it wouldn't work and I had to call in.
It sucks to have to pay any redeposit at all, and many will prefer to hold the ticket and rebook later, but I'd rather pay a little, have the miles back, and not have to track multiple PNRs, so this was an easy decision given all the bigger challenges my family is facing.
Thanks for the tip! You just saved me $100.
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Old Mar 21, 20, 11:22 pm
  #56  
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Originally Posted by treepuppy View Post
How many changes can we make to tickets for free during this time? Is it only one time where the change fee is waived? Or are we able to change multiple times? I could see having to make 5 - 6 or more changes before this whole crisis is over as the situation is evolving every day.
There should be no limit on the number of changes that you can make during the time period you're discussing; doubly so in the likely case that your change(s) are due to flights being canceled.

Originally Posted by treepuppy View Post
Also, if I cancel the ticket, and it becomes a "canceled open booking" can it be booked again multiple times? I mean, can it be booked again using the credit, cancelled again (if necessary), and rebooked again, etc? Basically I'm just seeking any answer on whether multiple changes and multiple cancellations to e-credit and rebooking is being allowed. I can't get the answer from United because I can't get through.
OK, now I'm confused; you said you had a miles ticket but now you're asking about e-credit. The rules are subtly different for a paid ticket, although you'd still be able to make as many changes as necessary.

There is no functional difference between changing a ticket and canceling that same ticket and rebooking it later. The rules are identical.

All of that said, I would suggest getting back to the US as soon as practical.

Good luck!
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Old Mar 21, 20, 11:54 pm
  #57  
 
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Originally Posted by jsloan View Post
Yes, but I agree with WineCountryUA that theres likely no hurry.
I called a second time, and was ready to pay for redeposit, however I guess I got lucky - without any discussion the agent just went right ahead and redeposited the miles and refunded my taxes. Goes against everything we've been reporting here the last few days but I'll take it.
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Old Mar 22, 20, 11:39 am
  #58  
 
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I called too this morning and got two award tickets redeposited without fees, nor any questions asked. Each ticket had a cancelled flight in it. I have no status with UA. HTH

Last edited by michael_v; Mar 22, 20 at 1:59 pm
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Old Mar 22, 20, 11:44 am
  #59  
 
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What would have been the benefit to UA by not permitting redeposit? Is it so they could cling on to the cash element (taxes)?

Regarding miles, I wouldn't have thought it matter whether they are redeposited to our accounts vs being held against a cancelled ticket. Am I missing something here?
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Old Mar 22, 20, 12:05 pm
  #60  
 
Join Date: May 2006
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Originally Posted by FlyingHighlander View Post
What would have been the benefit to UA by not permitting redeposit? Is it so they could cling on to the cash element (taxes)?

Regarding miles, I wouldn't have thought it matter whether they are redeposited to our accounts vs being held against a cancelled ticket. Am I missing something here?
You might want to use those miles to book something, say, 11 months out.
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