Jan 19, 2017, 10:23 pm
Last edit by: WineCountryUA
Main Impact
Useful Links
EveryDay Awards - UA MP award changes 1 Nov 2017 (Everyday award/dynamic price, No RTW, No Show fee,..)
principle change - Standard awards being replaced by "EveryDay Award" with variable pricing
What is the Excursionist Perk?
Previous thread -- UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings or build itineraries that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment basically requires current availability for all existing Os&Ds in the PNR (as if a brand new booking is made)
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
EveryDay Awards - UA MP award changes 1 Nov 2017 (Everyday award/dynamic price, No RTW, No Show fee,..)
principle change - Standard awards being replaced by "EveryDay Award" with variable pricing
What is the Excursionist Perk?
The Excursionist Perk is a free one-way award within select multi-city itineraries. Members who book an itinerary with three or more one-way awards will be eligible to receive one of those one-way awards for free, if it meets all of these conditions:
The Excursionist Perk cannot be in the MileagePlus defined region where your travel originates. (For example, if your journey begins in North America, you will only receive the Excursionist Perk if travel is within a region outside of North America.)
The Excursionist Perk cannot be in the MileagePlus defined region where your travel originates. (For example, if your journey begins in North America, you will only receive the Excursionist Perk if travel is within a region outside of North America.)
- Travel must end in the same MileagePlus defined region where travel originates.
- The origin and destination of the Excursionist Perk is within a single MileagePlus defined region.
- The cabin of service and award type of the free one-way award is the same or lower than the one-way award preceding it.
- If two or more one-way awards qualify for this benefit, only the first occurrence will be free.
Previous thread -- UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
UA award booking, change questions / issues / routing / excursionist problems / help
Nov 19, 2023, 9:08 pm
#811
Join Date: Mar 2011
Posts: 83
Help with United Excursionist Perk - Conflicting Information from UA Reps
I'm facing issues with United's Excursionist Perk for my itinerary: ORD > LAX > AKL, returning MEL > SFO > SAN.
I plan to use the Excursionist Perk for AKL > SYD.
United reps are telling me I'm ineligible because my return isn't to ORD, despite both ORD and SAN being in North America.
Attempts to book online haven't worked and every UA rep I talk to says something different. For example, I was told that the return cities must be the same, which is not true. I was also told that the perk isn't available in that region, which is also not true.
Has anybody else had luck with booking this?
Thanks in advance!
I plan to use the Excursionist Perk for AKL > SYD.
United reps are telling me I'm ineligible because my return isn't to ORD, despite both ORD and SAN being in North America.
Attempts to book online haven't worked and every UA rep I talk to says something different. For example, I was told that the return cities must be the same, which is not true. I was also told that the perk isn't available in that region, which is also not true.
Has anybody else had luck with booking this?
Thanks in advance!
Nov 19, 2023, 9:19 pm
#812
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,391
What do you mean, they “haven’t worked?” The pricing is wrong? It fails to find the flights that you want? Etc.
Nov 19, 2023, 9:56 pm
#814
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,016
Have you tried booking online yourself? Price ORD-AKL, AKL-SYD, and then SYD-SAN. AKL-SYD should price zero. If that works, then work MEL into the itinerary as you want and see what happens. Maybe open SYD-MEL is the problem (I don't see why, though)?
Last edited by IAH-OIL-TRASH; Nov 19, 2023 at 10:02 pm
Nov 20, 2023, 5:18 am
#815
Join Date: May 2010
Location: TPA
Programs: All The Programs
Posts: 2,204
We now I'm getting the "Due to constantly changing inventory..." error.
I also get this error on an ORD-FRA segment - except that I've been getting the same error for over two weeks on the same flight. Phantom inventory? Or inventory is real but booking fails?
I also get this error on an ORD-FRA segment - except that I've been getting the same error for over two weeks on the same flight. Phantom inventory? Or inventory is real but booking fails?
Nov 20, 2023, 5:34 am
#816
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,026
UA or LH? Shouldn't happen for UA ...
Nov 20, 2023, 5:45 am
#818
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,026
Nov 26, 2023, 12:51 pm
#819
Join Date: Mar 2005
Programs: Mileage Plus
Posts: 462
Preferred Seat Fee Forfetied if you change flights? I have an economy award trip booked and paid for preferred seats. I would like to alter the return flight to another day (same flight just 2 days earlier)... will I forfeit the fees for the currently booked flight and have to pay an additional fee for preferred seats on the new flight? Inventory is available for the award on the new flight. Thanks
Nov 26, 2023, 1:37 pm
#820
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,834
Preferred Seat Fee Forfetied if you change flights? I have an economy award trip booked and paid for preferred seats. I would like to alter the return flight to another day (same flight just 2 days earlier)... will I forfeit the fees for the currently booked flight and have to pay an additional fee for preferred seats on the new flight? Inventory is available for the award on the new flight. Thanks
You can not change your mind and refund the fee but stay on the same flight.
Nov 26, 2023, 2:54 pm
#821
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,822
If you cancel the flight / change to a different flight, your seat access fees will be refunded. Likely not until the day of flight but you can call to speed that up. If you do online, you will be charged a new fee but the old fee will eventually be refunded.
You can not change your mind and refund the fee but stay on the same flight.
You can not change your mind and refund the fee but stay on the same flight.
Nov 26, 2023, 3:06 pm
#822
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,834
Nov 26, 2023, 3:36 pm
#823
Join Date: Nov 2023
Location: IAD-DCA-BWI
Programs: UA, CSP
Posts: 14
Thank you! I grabbed IAD-IAH-HND in J on NH. Its the old NH 787-9 but I got seat 3A which I have read is a good pick. I have found F out of JFK for 121K a few times doing random searches on United's website. Fingers crossed my luck continues and I find the dates I need. Appreciate the help.
Dec 2, 2023, 5:17 pm
#824
Join Date: Aug 2015
Location: HNL
Programs: AS MVPG, Global Entry
Posts: 771
Apologies if not the correct thread --
Have a J award ticket from TLV-IST-USA in April. Short of finding brand-new award space, are there any options to swap out TLV or drop the first segment? I know in general the answer is no, and expect that is the case here.
Thanks!
Have a J award ticket from TLV-IST-USA in April. Short of finding brand-new award space, are there any options to swap out TLV or drop the first segment? I know in general the answer is no, and expect that is the case here.
Thanks!
Dec 4, 2023, 2:08 pm
#825
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,026
Of course, the generic answer is ‘only when fresh inventory is available’