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UA award booking, change questions / issues / routing / excursionist problems / help

UA award booking, change questions / issues / routing / excursionist problems / help

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Old Oct 30, 22, 12:09 pm   -   Wikipost
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Last edit by: WineCountryUA
Wiki Link
United's Announcement and FAQ

Kacee's Interpretation

Main Impact Since October 6, 2016
  • Fee Changes - for example, Platinum members are subject to various award fees
  • No more free stopover - replaced with Excursionist Perk
  • Agents no longer have the ability to find routings or build itineraries that do not show up on united.com
  • Manually constructing trips using multi-city search results in multiple award fares being charged
  • Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
  • Singapore Airlines segments are priced separately (add-ons)

Useful Links
EveryDay Awards - UA MP award changes 1 Nov 2017 (Everyday award/dynamic price, No RTW, No Show fee,..)
principle change - Standard awards being replaced by "EveryDay Award" with variable pricing

What is the Excursionist Perk?
The Excursionist Perk is a free one-way award within select multi-city itineraries. Members who book an itinerary with three or more one-way awards will be eligible to receive one of those one-way awards for free, if it meets all of these conditions:
The Excursionist Perk cannot be in the MileagePlus defined region where your travel originates. (For example, if your journey begins in North America, you will only receive the Excursionist Perk if travel is within a region outside of North America.)
  • Travel must end in the same MileagePlus defined region where travel originates.
  • The origin and destination of the Excursionist Perk is within a single MileagePlus defined region.
  • The cabin of service and award type of the free one-way award is the same or lower than the one-way award preceding it.
  • If two or more one-way awards qualify for this benefit, only the first occurrence will be free.


Previous thread -- Updates to UA MP Multi-City Award Travel & Award Fee Changes (Post Oct 2016){Archive}
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Old Jan 23, 18, 7:23 am
  #46  
 
Join Date: Jan 2003
Location: Lawrence, MA USA
Programs: Delta Gold
Posts: 273
I have an award ticket booked through UA on Copa in March (in Business, I-class). Anyone have any thoughts as to why they want to charge me $275 for baggage?
(Don't know if this matters, but one outbound leg is on Avianca.)




$275 baggage fee
alanstar is offline  
Old Jan 23, 18, 8:03 am
  #47  
 
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,697
Originally Posted by findark View Post
I generally see good availability into South America on CM and other partners. The downside is it always involves being on a 737 the whole way..
Yep. CM is normally non lie-flat seats. I chose to take AV when going to south america. Cheap business class availability awards and lie-flat beds. Only downside were long layovers in Bogota.
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Old Jan 23, 18, 10:14 am
  #48  
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Join Date: Apr 2013
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Originally Posted by laxmillenial View Post
Yep. CM is normally non lie-flat seats.
CM is always recliner seats. They don't have a lie-flat in their fleet (which is all narrowbody).
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Old Jan 23, 18, 10:39 am
  #49  
 
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,697
Originally Posted by Kacee View Post
CM is always recliner seats. They don't have a lie-flat in their fleet (which is all narrowbody).
Didn't know that. Good to know!
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Old Jan 24, 18, 4:20 pm
  #50  
 
Join Date: Apr 2008
Location: RDU
Posts: 4,689
Booking award online for two people

Maybe I misunderstood, but I was told somewhere I could book for two people using each person's Mileage Plus account number. That doesn't seem to be true when doing an online search. I do a search, select flights then it tells me I don't have enough miles in my account. There's no place to show Person1 ID is 1234 and Person 2 ID is 2345. Should I just call the reservation desk? Is there a way to do this online?
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Old Jan 24, 18, 4:36 pm
  #51  
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Originally Posted by zitsky View Post
Maybe I misunderstood, but I was told somewhere I could book for two people using each person's Mileage Plus account number. That doesn't seem to be true when doing an online search. I do a search, select flights then it tells me I don't have enough miles in my account. There's no place to show Person1 ID is 1234 and Person 2 ID is 2345. Should I just call the reservation desk? Is there a way to do this online?
To book two people using miles frm two MileagePlus accounts you need to book each person separately using the appropriate account that has the miles required for each booking.
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Old Jan 24, 18, 4:44 pm
  #52  
 
Join Date: Apr 2008
Location: RDU
Posts: 4,689
Originally Posted by Xyzzy View Post
To book two people using miles frm two MileagePlus accounts you need to book each person separately using the appropriate account that has the miles required for each booking.
OK, got it. Perfectly fine. I'll make sure to check and double check.
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Old Feb 6, 18, 8:04 pm
  #53  
 
Join Date: Sep 2003
Location: GUM/BOI
Programs: *bucks Gold
Posts: 69
Excursionist Perk / Stopover Question

I want to book a GUM-SYD-GUM award ticket. The routing options always put me through some Asian city on the way to SYD, and usually it involves two stops. For example, GUM-NRT-BKK-SYD. It's very rare to get a non-stop out of Japan on NH. If my routing is as I described earlier, GUM-(japan)-BKK-SYD----->GUM, can I use the excursionist perk to get a few days in BKK on the way to SYD? It doesn't price out correctly online. I suppose it's because I am traveling through three regions. It doesn't seem unreasonable to get a stopover on an itinerary like this. Do you think a stay in BKK can be done over the phone if I call within 24h post-booking?
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Old Feb 6, 18, 8:23 pm
  #54  
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No, not anymore. They really killed the perk with the new watered down thing and arbitrary opaque combined availability.
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Old Feb 6, 18, 8:30 pm
  #55  
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Originally Posted by GUM_elite View Post
I want to book a GUM-SYD-GUM award ticket. The routing options always put me through some Asian city on the way to SYD, and usually it involves two stops. For example, GUM-NRT-BKK-SYD. It's very rare to get a non-stop out of Japan on NH. If my routing is as I described earlier, GUM-(japan)-BKK-SYD----->GUM, can I use the excursionist perk to get a few days in BKK on the way to SYD? It doesn't price out correctly online. I suppose it's because I am traveling through three regions. It doesn't seem unreasonable to get a stopover on an itinerary like this. Do you think a stay in BKK can be done over the phone if I call within 24h post-booking?
No. It's reasonable, but it's not within the rules. To get an Excursionist Perk, your free flight (don't think of it as a free stopover) must be inside a single region, which can't be your origin, and the itinerary has to begin and end in the same region.

So, you could get a free SYD-AKL flight. Or, a free SIN-HKG flight, but you'd have to get yourself to SIN after you arrive in SYD. But you can't get a free BKK-SYD flight.
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Old Feb 11, 18, 10:44 pm
  #56  
 
Join Date: Oct 2007
Location: SIN / FRA
Programs: UA MP - 1K
Posts: 666
Award booking question: SIN-BKK / BKK-CGK - travelling within 24 hours

Hi all,

I have a question regarding an award booking I need to make today.
I have a business meeting in Bangkok tomorrow and another one in Jakarta the day after. So I need to fly SIN-BKK tomorrow morning (I am SIN based), then BKK-CGK the day after. Award space is available on both legs.

Now to my question - arrival to and departure from Bangkok are within 24 hours of each other, so I thought the award cost should be 25000 points in biz class.
However when going through the booking at United.com it ends up being 50.000 points. Is this correct?
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Old Feb 11, 18, 10:52 pm
  #57  
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Originally Posted by tnkngn View Post
However when going through the booking at United.com it ends up being 50.000 points. Is this correct?
Yes -- sort of. UA no longer has the "24 hour" rule. If your flights don't show on a search from origin to destination, you're charged the point-to-point rate for each flight.

If you can get the flights you want to appear on a SIN-CGK search, you can book them for 25K. If it requires multi-city search, it becomes 50K.
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Old Feb 12, 18, 1:24 am
  #58  
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Join Date: Apr 2013
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Originally Posted by jsloan View Post
If you can get the flights you want to appear on a SIN-CGK search, you can book them for 25K. If it requires multi-city search, it becomes 50K.
Has anyone tried calling to change to the later flight after flying the first segment? That might work in this scenario.
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Old Feb 17, 18, 10:58 am
  #59  
 
Join Date: Feb 2018
Programs: United
Posts: 3
Excursionist Perk

How can the excursionist perk be of benefit if United will only allow you to fly from one European city to another city in a region but doesn't allow you to stay in either city for any time? EX. I would like to travel roundtrip or multi-city from the USA to Manila with a layover in Europe using my Award miles. (That trip requires 80,000 miles.) There is a United flight option that offers that route and I was told that I could add a "free flight" to another city in Europe. However, if I use that option and attempt to stay in the second European city for more that a few hours I am charged an additional 50,000 miles to continue my flight. WHY? How can it be considered a "perk" just to fly to another location in a region if you can't spend any time in that location?
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Old Feb 17, 18, 11:19 am
  #60  
 
Join Date: Sep 2011
Location: SFO
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Posts: 3,073
It sounds like you're violating the Excursionist Perk rules by trying force a stopover in the 2nd Region (we'll call that Region B) before continuing on to Manila (we'll call that Region C) instead of continuing back to the US (we'll call this Region A).

The E.P. rules are quite clear on what's allowed and if you follow them, you'll see that the E.P. is not defined by time of stay. These rules were changed in 2016, so you may not be familiar with them:

MileagePlus Updates - Booking award flights
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