Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
#2491
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,122
LH awards to/from ORD aren’t as impacted. OS to the west coast had some blocking a year or so ago, but seems better. LX imposes it’s own married segment logic which can be a pain to deal with given UAs new system that makes it hard to remove (or add) segments without confirming current availability on everything
#2492
Join Date: Apr 2017
Location: Bay Area - East Bay
Programs: UA 1k, AS 75k, Marriott Platinum, Hyatt Explorist
Posts: 637
I haven't had a problem finding good award flights out of SFO, but I have quite a bit of flexibility on both timing and location and I really enjoy messing around with maps and searches
#2493
Join Date: Sep 2009
Location: Durham, NC USA
Programs: AA EXP and 1MM, UA 1K, HH Lifetime Diamond
Posts: 424
As a longtime Executive Platinum, I can assure you that you misunderstand what American allows. All award travel to Asia (Area 1 &2) and the South Pacific requires Transpacific travel, and all awards to Europe requires Transatlantic. There is a four flight maximum in addition to the routing requirements.
#2495
Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, UA Gold
Posts: 9,901
LO ticketed fine in my J award that I purchased last week.
#2496
Join Date: Nov 2017
Posts: 3,359
Don't Count out SJC!
- LH operates nonstop service to FRA
- NH operates nonstop service to NRT
- CA operates nonstop service to PVG
- AC operates nonstop service to YVR
James
#2497
Join Date: Aug 2014
Location: WAS
Programs: UA Platinum, AA Gold
Posts: 93
When making a change on an itinerary that has partner segments, do you run the risk of the partner failing to confirm the newly changed segments and then also losing the originally-confirmed flights? I occasionally read threads about having a confirmation but no confirmed ticket for a partner flight, and was wondering if that's a risk on award changes too.
Planning to book three business class award seats on Lufthansa but will probably look out for more optimal flight times (still on Lufthansa) and may switch to them if space opens up and changing three tickets all at once like that doesn't run a huge risk of failing to actually ticket.
Planning to book three business class award seats on Lufthansa but will probably look out for more optimal flight times (still on Lufthansa) and may switch to them if space opens up and changing three tickets all at once like that doesn't run a huge risk of failing to actually ticket.
#2498
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,761
This is a good reason to split awards into OWs.
Planning to book three business class award seats on Lufthansa but will probably look out for more optimal flight times (still on Lufthansa) and may switch to them if space opens up and changing three tickets all at once like that doesn't run a huge risk of failing to actually ticket.
#2499
Join Date: Jun 2004
Location: Washington, DC
Programs: UA Gold 1MM, AA EXP, HH Diamond, MR Gold, Avis PC, Hertz PC
Posts: 1,252
Online only do this if you have enough miles to do a duplicate booking and wait until you are positive it was successful before canceling the previous booking. Otherwise, use an agent and be absolutely clear your only want to make the change if they can complete the request.
#2500
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,413
Wait, is this really a thing? I've made plenty of changes online to partner bookings and have never had a problem. I also have been able to make changes to itineraries where not all the segments have been available, but the online system will recognize what I have already booked and show options around that. This has been incredibly useful. I'm not saying it can't end poorly, but just offering a counterpoint that I have had a lot of success with the online system.
I was booked SFO-SEA-TPE-BKK, UA-BR-TG (with SFO-SEA in Y). Have been checking multiple times a day, hoping to change to the SFO-TPE nonstop on BR. This afternoon (<11 days out), it finally opened. But the bad news: The TG segment TPE-BKK is now only available in X. So I figured I'd give "Change Flights" a shot with the hope of keeping my already booked segment in TG J. And it worked! Now booked and ticketed in I on both flights. Went to BR and TG websites and successfully selected seats.
This was an exceptionally pleasant surprise, as "Change Flights" has mostly not worked for me for years.
#2501
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
I am delighted to confirm that this can in fact work.
I was booked SFO-SEA-TPE-BKK, UA-BR-TG (with SFO-SEA in Y). Have been checking multiple times a day, hoping to change to the SFO-TPE nonstop on BR. This afternoon (<11 days out), it finally opened. But the bad news: The TG segment TPE-BKK is now only available in X. So I figured I'd give "Change Flights" a shot with the hope of keeping my already booked segment in TG J. And it worked! Now booked and ticketed in I on both flights. Went to BR and TG websites and successfully selected seats.
This was an exceptionally pleasant surprise, as "Change Flights" has mostly not worked for me for years.
I was booked SFO-SEA-TPE-BKK, UA-BR-TG (with SFO-SEA in Y). Have been checking multiple times a day, hoping to change to the SFO-TPE nonstop on BR. This afternoon (<11 days out), it finally opened. But the bad news: The TG segment TPE-BKK is now only available in X. So I figured I'd give "Change Flights" a shot with the hope of keeping my already booked segment in TG J. And it worked! Now booked and ticketed in I on both flights. Went to BR and TG websites and successfully selected seats.
This was an exceptionally pleasant surprise, as "Change Flights" has mostly not worked for me for years.
haha, but in all honestly, this is the way to go and a huge benefit for 1K no change fees. I'm quite surprised the TPE-BKK segment remained in J. Congrats
#2502
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,413
Now if BR would only open the 8:40 TPE-BKK in J on the 77W . . . .
#2503
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,756
Still having this maddening issue of excursionist segments not being changed correctly.
S1: SIN-CGK
S2: PVG-ICN (free excursionist segment)
S3: SIN-KUL
After I flew my first segment, I called into change to a later PVG-ICN flight; nothing else changed except the time. I noted during the call that it was an excursionist segment and should be an even exchange. Agent got everything confirmed and I was all set. No mention of extra miles.
Checked today, turns out the award was changed to eliminate the excursionist perk (43000/S35K-S0-S8K -> 65500/S35K-S225H-S8K) and an additional 22.5k miles were debited without my knowledge or consent. Calling in gets me nowhere as the agents aren't well versed in excursionist logic, so it looks like I'm out 22.5k miles.
tl;dr - When you book an excursionist segment, be super careful if you ever think you may have to change it.
S1: SIN-CGK
S2: PVG-ICN (free excursionist segment)
S3: SIN-KUL
After I flew my first segment, I called into change to a later PVG-ICN flight; nothing else changed except the time. I noted during the call that it was an excursionist segment and should be an even exchange. Agent got everything confirmed and I was all set. No mention of extra miles.
Checked today, turns out the award was changed to eliminate the excursionist perk (43000/S35K-S0-S8K -> 65500/S35K-S225H-S8K) and an additional 22.5k miles were debited without my knowledge or consent. Calling in gets me nowhere as the agents aren't well versed in excursionist logic, so it looks like I'm out 22.5k miles.
tl;dr - When you book an excursionist segment, be super careful if you ever think you may have to change it.
#2504
Join Date: Nov 2017
Posts: 3,359
Still having this maddening issue of excursionist segments not being changed correctly.
S1: SIN-CGK
S2: PVG-ICN (free excursionist segment)
S3: SIN-KUL
After I flew my first segment, I called into change to a later PVG-ICN flight; nothing else changed except the time. I noted during the call that it was an excursionist segment and should be an even exchange. Agent got everything confirmed and I was all set. No mention of extra miles.
Checked today, turns out the award was changed to eliminate the excursionist perk (43000/S35K-S0-S8K -> 65500/S35K-S225H-S8K) and an additional 22.5k miles were debited without my knowledge or consent. Calling in gets me nowhere as the agents aren't well versed in excursionist logic, so it looks like I'm out 22.5k miles.
tl;dr - When you book an excursionist segment, be super careful if you ever think you may have to change it.
S1: SIN-CGK
S2: PVG-ICN (free excursionist segment)
S3: SIN-KUL
After I flew my first segment, I called into change to a later PVG-ICN flight; nothing else changed except the time. I noted during the call that it was an excursionist segment and should be an even exchange. Agent got everything confirmed and I was all set. No mention of extra miles.
Checked today, turns out the award was changed to eliminate the excursionist perk (43000/S35K-S0-S8K -> 65500/S35K-S225H-S8K) and an additional 22.5k miles were debited without my knowledge or consent. Calling in gets me nowhere as the agents aren't well versed in excursionist logic, so it looks like I'm out 22.5k miles.
tl;dr - When you book an excursionist segment, be super careful if you ever think you may have to change it.
In any event I'd just call the Premier Line and ask for "MileagePlus Account Servicing". Then explain to the agent what happened. Failing that you may want to message the MilagePlus program at or give them a tweet as I hear they are somewhat responsive on these issues. Depending on status level you might be charged a certain amount for making the change but I suspect it'll be far less than the 22.5K miles they pulled from your account.
Safe Travels,
James
#2505
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,756
Did you try changing the itinerary online? Did it mention if additional miles would be taken for the change in time?
In any event I'd just call the Premier Line and ask for "MileagePlus Account Servicing". Then explain to the agent what happened. Failing that you may want to message the MilagePlus program at or give them a tweet as I hear they are somewhat responsive on these issues. Depending on status level you might be charged a certain amount for making the change but I suspect it'll be far less than the 22.5K miles they pulled from your account.
Safe Travels,
James
In any event I'd just call the Premier Line and ask for "MileagePlus Account Servicing". Then explain to the agent what happened. Failing that you may want to message the MilagePlus program at or give them a tweet as I hear they are somewhat responsive on these issues. Depending on status level you might be charged a certain amount for making the change but I suspect it'll be far less than the 22.5K miles they pulled from your account.
Safe Travels,
James
But otherwise I'm 1K and there should have been no fees associated with it. I'll try calling the MPSC tomorrow and see if they can provide any insight, but I suspect I'll be hosed since this isn't "what the excursionist perk was designed for" as I've been told previously...