Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
#2911
Join Date: Oct 2013
Posts: 122
No -- the worst case is that there is a bad snowstorm on the 20th and all flights throughout UA's system are completely sold out for the next couple of days.
I'm not saying that's likely, but it's definitely possible. If I were planning to do this, I'd keep a very watchful eye on inventory and the weather.
I'm not saying that's likely, but it's definitely possible. If I were planning to do this, I'd keep a very watchful eye on inventory and the weather.
#2912
Join Date: Oct 2017
Location: Okinawa, Japan
Programs: MileagePlus
Posts: 20
Booking Help (Through United's Site)
I am booking a two segment one-way flight (return from tour overseas for uncle sam) for 4 people and two pets on ANA and can't seem to book the flight on a single itinerary. I am trying to book these two flights on a single itinerary. If I do a multi-city it works (20hr layover which is fine) but I have to drop an extra 32,000 miles. Is there anything I can do? Thank you!!
NH 2158 OKA to NRT on 23JAN19 at 1155
NH 2 NRT to IAD on 24 JAN19 at 0915
NH 2158 OKA to NRT on 23JAN19 at 1155
NH 2 NRT to IAD on 24 JAN19 at 0915
#2913
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,770
I am booking a two segment one-way flight (return from tour overseas for uncle sam) for 4 people and two pets on ANA and can't seem to book the flight on a single itinerary. I am trying to book these two flights on a single itinerary. If I do a multi-city it works (20hr layover which is fine) but I have to drop an extra 32,000 miles. Is there anything I can do? Thank you!!
NH 2158 OKA to NRT on 23JAN19 at 1155
NH 2 NRT to IAD on 24 JAN19 at 0915
NH 2158 OKA to NRT on 23JAN19 at 1155
NH 2 NRT to IAD on 24 JAN19 at 0915
It is reporting any options?
Are you limited to ANA/NH due to the pets?
It is always worth a call but doubtful they will see anything better. You can try to ask for some special consideration due to your circumstances but that is likely to fail also (but may be worth a try).
#2914
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
Unfortunately this is a common issue with the award booking engine for the past couple of years. Multi-city will now always force multiple awards and the search engine does not report all available options.
It is always worth a call but doubtful they will see anything better. You can try to ask for some special consideration due to your circumstances but that is likely to fail also (but may be worth a try).
It is always worth a call but doubtful they will see anything better. You can try to ask for some special consideration due to your circumstances but that is likely to fail also (but may be worth a try).
#2915
Join Date: Oct 2017
Location: Okinawa, Japan
Programs: MileagePlus
Posts: 20
Unfortunately this is a common issue with the award booking engine for the past couple of years. Multi-city will now always force multiple awards and the search engine does not report all available options.
It is reporting any options?
Are you limited to ANA/NH due to the pets?
It is always worth a call but doubtful they will see anything better. You can try to ask for some special consideration due to your circumstances but that is likely to fail also (but may be worth a try).
It is reporting any options?
Are you limited to ANA/NH due to the pets?
It is always worth a call but doubtful they will see anything better. You can try to ask for some special consideration due to your circumstances but that is likely to fail also (but may be worth a try).
#2916
Join Date: Sep 2014
Posts: 2,531
Mixed results upthread about booking the overseas segment and then calling to add a domestic (USA) segment without extra charge. Might be worth a try to add the domestic (Japan) segment. Might be worth a try.
#2917
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,770
#2918
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 8,994
TG used to open up F inside T-30 (sometimes T-15) on BKK-NRT, but they've gotten much tighter the past couple years.
Separate and apart from the no availability on MEL-BKK issue (which may not be insurmountable for a website change), mixed J/F awards have become quite problematic since UA changed the award booking platform.
Separate and apart from the no availability on MEL-BKK issue (which may not be insurmountable for a website change), mixed J/F awards have become quite problematic since UA changed the award booking platform.
#2919
Join Date: Sep 2016
Posts: 48
I have MileagePlus miles and I am looking to 'combine one-way segments' into a single one-way award ticket in economy, and I read some conflicting information online about whether this is still possible with United.
My understanding is that if I find the one-way segments on united.com (or other Star Alliance site), I should be able to call in and combine them into a single award ticket, provided they meet some basic routing criteria etc. I have done this with AAdvantage miles but I hadn't realized it is possible with United.
I will begin in Japan and end in the U.S. east coast, so it should be straightforward to find something satisfactory with 2 stops or 3 if necessary with less than 12 hours per stop.
One question I have is, how do I know how many miles it will cost before I call in? I notice that some awards (within a particular class of service) on the site are priced higher than others. For the combined itinerary, will this just be determined by the constituent segments' mileage costs, i.e. whether they are normal or higher than normal? I am looking to keep it to the standard 35k saver fare between these two regions.
Thanks
My understanding is that if I find the one-way segments on united.com (or other Star Alliance site), I should be able to call in and combine them into a single award ticket, provided they meet some basic routing criteria etc. I have done this with AAdvantage miles but I hadn't realized it is possible with United.
I will begin in Japan and end in the U.S. east coast, so it should be straightforward to find something satisfactory with 2 stops or 3 if necessary with less than 12 hours per stop.
One question I have is, how do I know how many miles it will cost before I call in? I notice that some awards (within a particular class of service) on the site are priced higher than others. For the combined itinerary, will this just be determined by the constituent segments' mileage costs, i.e. whether they are normal or higher than normal? I am looking to keep it to the standard 35k saver fare between these two regions.
Thanks
#2920
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,770
... My understanding is that if I find the one-way segments on united.com (or other Star Alliance site), I should be able to call in and combine them into a single award ticket, provided they meet some basic routing criteria etc. I have done this with AAdvantage miles but I hadn't realized it is possible with United. .
This will depend on if the system allows them as a single or multiple awards. Also, depends on if they are available as saver awards or require EveryDay awards (which are dynamic and vary). You can test on online or just be "surprized "
#2921
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,393
I was doing some US-Europe searching, and have found a very large number of flights which appear to be I1. This might be a dumb question, but is this normal? Over the course of two summer months, it seems that every single partner flight with I space is offering exactly one seat. I suppose it's possible, but this feels pretty weird. Anyone seen anything like this before? I can't think of a good way to query full inventory directly, as EF won't show counts of award inventory and UA shows codeshares, but I did use the EF award tool and it agrees with 1 seat on the flights I checked.
#2922
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,420
I was doing some US-Europe searching, and have found a very large number of flights which appear to be I1. This might be a dumb question, but is this normal? Over the course of two summer months, it seems that every single partner flight with I space is offering exactly one seat. I suppose it's possible, but this feels pretty weird. Anyone seen anything like this before? I can't think of a good way to query full inventory directly, as EF won't show counts of award inventory and UA shows codeshares, but I did use the EF award tool and it agrees with 1 seat on the flights I checked.
#2923
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,132
I=0 seems to be the new normal in all my searching, at least T~330. However, if you want to go to KEF from EWR in late September, there are a number of days that I=2.
#2924
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,393
I was specifically looking at partner awards in May/June/July (UA is mostly zero across the board except the EWR-MAN with its odd upgauge to 764, but that's normal). I see a lot of EWR/ORD-WAW and some YVR-FRA, YYZ-DUB, ORD-VIE, etc. but every single one seems in all respects to have only one award seat. I was not aware of a pattern of *A partners opening only one seat, and otherwise find it a bizarre coincidence that every seat is a singleton.
I might try poking it by booking one and seeing if it remains available. ORD-VIE isn't as nice as a West Coast nonstop, but everyone has such great things to say about the soft product on OS.
I might try poking it by booking one and seeing if it remains available. ORD-VIE isn't as nice as a West Coast nonstop, but everyone has such great things to say about the soft product on OS.
#2925
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,420