Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
#2551
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,829
Saudia.com UA e-ticket information accurate? (not longer avialable for 016 tickets?)
#2552
Join Date: Aug 2011
Location: LAX/FAO
Posts: 355
Access to 016 tickets is not longer available via Saudia.com
Saudia.com UA e-ticket information accurate? (not longer avialable for 016 tickets?)
Saudia.com UA e-ticket information accurate? (not longer avialable for 016 tickets?)
#2553
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
#2554
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,386
The ticket numbers have not changed and still show issued on April 22 (the original booking date) both on UA and when viewing the itinerary on the partner airlines's sites...I'm thinking the process didn't complete correctly, but I'm not sure what I need to ask for if/when I call reservations to fix it.
While calling the partner is never bad advice, in this particular instance I’d call UA first. I’d say “on XXX date I had to make a change to my reservation due to a schedule change. I’m concerned, because the ticket number doesn’t seem to have changed on my receipt, even though the change was pretty substantial and resulted in a partial mileage refund. Can you please verify that the ticket was re-issued properly, and then tell me the updated ticket number you see in your system?”
I would then call the partner airlines to verify that the ticket in their system is the same number as the one UA gave you, which almost certainly should be a different number than you have now.
I’d be a little wary of just asking the partner “is my reservation ticketed,” because they might see the old eticket number in their system and say “yes,” but when you got to the airport, you’d run into an issue because the coupon status is “Exhanged/Reissued” and you need the new ticket number.
#2555
Join Date: Aug 2011
Location: LAX/FAO
Posts: 355
While calling the partner is never bad advice, in this particular instance I’d call UA first. I’d say “on XXX date I had to make a change to my reservation due to a schedule change. I’m concerned, because the ticket number doesn’t seem to have changed on my receipt, even though the change was pretty substantial and resulted in a partial mileage refund. Can you please verify that the ticket was re-issued properly, and then tell me the updated ticket number you see in your system?”
#2556
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
#2557
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,386
Now, it’s certainly possible that UA will punt and say “yes, everything looks fine,” but by phrasing things the way I suggested, I think it alerts the agent that the caller is savvy enough to have indentified an actual problem and that the typical “just say it’s fine to appease a nervous traveler” approach is likely to be insufficient.
Then again — I’m a 1K. If OP doesn’t have status, calling UA may be less beneficial — that’s a fair point. I think I’d still do it, but, then, I’m an optimist. . The reasoning is the same, though — only UA has access to the information I expect to need.
#2558
Join Date: May 2016
Location: SLC
Programs: United Gold, Hilton Silver, Hertz President's Circle
Posts: 768
I have a really important trip in June, 2019, and I'm hoping to use my miles for business-class seats for my wife and me. We are planning on going DEN-CDG, CDG-FCO (1 week later, approx.), and FCO-DEN (approx. another week later). It's too soon to book, but being the fanatic that I am, I've been doing frequent test bookings, both far out and close in. The flights price out correctly when I do test bookings, including 0 miles for the CDG-FCO flights. Right now I could find acceptable flights looking out into April, 2019 (all on partners, no UA availability). I'm sure once June becomes available for booking inventory will tighten up considerably, however.
Here's my question: It would be nice to snag the one-way tickets for each direction as soon as I see availability pop up for my dates. If I ended up booking one-way DEN-CDG, and then later FCO-DEN, would it be possible to call and add the CDG-FCO leg? Since I an only a low-level elite, I don't have the luxury of booking and changing without fairly significant fees, so just booking as a placeholder wouldn't really work for me. Has anyone done this in the past? Any advice? Thanks.
Here's my question: It would be nice to snag the one-way tickets for each direction as soon as I see availability pop up for my dates. If I ended up booking one-way DEN-CDG, and then later FCO-DEN, would it be possible to call and add the CDG-FCO leg? Since I an only a low-level elite, I don't have the luxury of booking and changing without fairly significant fees, so just booking as a placeholder wouldn't really work for me. Has anyone done this in the past? Any advice? Thanks.
#2559
Join Date: Apr 2017
Location: Bay Area - East Bay
Programs: UA 1k, AS 75k, Marriott Platinum, Hyatt Explorist
Posts: 639
Looking to book a one-way award ticked from somewhere in Australia to somewhere in South Asia or Japan for April 2019. Any suggestions on what routes are likely to have the best availability? Is it likely that Thai awards will be coming back post March 30th?
#2560
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
I have a really important trip in June, 2019, and I'm hoping to use my miles for business-class seats for my wife and me. We are planning on going DEN-CDG, CDG-FCO (1 week later, approx.), and FCO-DEN (approx. another week later). It's too soon to book, but being the fanatic that I am, I've been doing frequent test bookings, both far out and close in. The flights price out correctly when I do test bookings, including 0 miles for the CDG-FCO flights. Right now I could find acceptable flights looking out into April, 2019 (all on partners, no UA availability). I'm sure once June becomes available for booking inventory will tighten up considerably, however.
Here's my question: It would be nice to snag the one-way tickets for each direction as soon as I see availability pop up for my dates. If I ended up booking one-way DEN-CDG, and then later FCO-DEN, would it be possible to call and add the CDG-FCO leg? Since I an only a low-level elite, I don't have the luxury of booking and changing without fairly significant fees, so just booking as a placeholder wouldn't really work for me. Has anyone done this in the past? Any advice? Thanks.
Here's my question: It would be nice to snag the one-way tickets for each direction as soon as I see availability pop up for my dates. If I ended up booking one-way DEN-CDG, and then later FCO-DEN, would it be possible to call and add the CDG-FCO leg? Since I an only a low-level elite, I don't have the luxury of booking and changing without fairly significant fees, so just booking as a placeholder wouldn't really work for me. Has anyone done this in the past? Any advice? Thanks.
if you want to do that (one ways) you can and just book CDG-FCO separately. You can probably book that pretty cheap on an EU LCC, or probably even on AF, for that matter. There’s also the option of booking the train. Not sure how long that is, but it’s a different and nicer travel experience, andI bet you can do it all the way on high speed.
#2561
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,386
if you want to do that (one ways) you can and just book CDG-FCO separately. You can probably book that pretty cheap on an EU LCC, or probably even on AF, for that matter. There’s also the option of booking the train. Not sure how long that is, but it’s a different and nicer travel experience, andI bet you can do it all the way on high speed.
The Excursionist Perk is great for many things, but intra-European J isn't one of them.
#2562
Join Date: May 2018
Posts: 7
UA domestic connections
If I search for availability in economy from ORD to SYD the UA engine gives me availability nearly every day one stop through LAX or IAH.
However if I search in J, the engine only gives me 2 stop options, with both domestic legs in economy! This is the case nearly every day.
Im happy to do the first leg in economy but don’t want to fly via Omaha or likewise. Why does the J award always have such terrible connections??
However if I search in J, the engine only gives me 2 stop options, with both domestic legs in economy! This is the case nearly every day.
Im happy to do the first leg in economy but don’t want to fly via Omaha or likewise. Why does the J award always have such terrible connections??
#2563
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,691
UA doesn't want to make domestic premium cabins available on awards, married or otherwise.
#2564
Join Date: May 2018
Posts: 7
But I merely want the domestic connection to be in economy. I want it to be non-stop rather than one-stop just like the 40k award
Ie it offers me two legs in economy but won’t match the economy award. It’s a worse connection. And still in economy
Last edited by WineCountryUA; May 31, 2018 at 4:42 pm Reason: merging consecutive posts by same member
#2565
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,691
Sorry, misread.
This is the usual married/divorced inventory BS to make longhaul premium awards less desirable. Widespread practice by UA.
This is the usual married/divorced inventory BS to make longhaul premium awards less desirable. Widespread practice by UA.