Jan 19, 2017, 10:23 pm
Last edit by: WineCountryUA
Main Impact
Useful Links
EveryDay Awards - UA MP award changes 1 Nov 2017 (Everyday award/dynamic price, No RTW, No Show fee,..)
principle change - Standard awards being replaced by "EveryDay Award" with variable pricing
What is the Excursionist Perk?
Previous thread -- UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings or build itineraries that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment basically requires current availability for all existing Os&Ds in the PNR (as if a brand new booking is made)
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
EveryDay Awards - UA MP award changes 1 Nov 2017 (Everyday award/dynamic price, No RTW, No Show fee,..)
principle change - Standard awards being replaced by "EveryDay Award" with variable pricing
What is the Excursionist Perk?
The Excursionist Perk is a free one-way award within select multi-city itineraries. Members who book an itinerary with three or more one-way awards will be eligible to receive one of those one-way awards for free, if it meets all of these conditions:
The Excursionist Perk cannot be in the MileagePlus defined region where your travel originates. (For example, if your journey begins in North America, you will only receive the Excursionist Perk if travel is within a region outside of North America.)
The Excursionist Perk cannot be in the MileagePlus defined region where your travel originates. (For example, if your journey begins in North America, you will only receive the Excursionist Perk if travel is within a region outside of North America.)
- Travel must end in the same MileagePlus defined region where travel originates.
- The origin and destination of the Excursionist Perk is within a single MileagePlus defined region.
- The cabin of service and award type of the free one-way award is the same or lower than the one-way award preceding it.
- If two or more one-way awards qualify for this benefit, only the first occurrence will be free.
Previous thread -- UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
UA award booking, change questions / issues / routing / excursionist problems / help
Oct 28, 2023, 9:54 am
#766
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,852
But best to check with a medical professional as FT is not the best place for medical advice.
Oct 28, 2023, 10:39 am
#767
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Oct 28, 2023, 10:51 am
#768
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
Oct 29, 2023, 12:38 am
#769
Join Date: Apr 2007
Location: UK/Australia
Programs: BAEC Silver, UA2MM, QF Platinum, VA Platinum., Volare Executive Club
Posts: 2,512
Yes, I have received the refunds. The refund request was done online and completed within a week. I received the points back immediately when I cancelled the booking so it didn't occur to me to check whether the taxes were refunded until I read your original post, so thank you for that!
Now to see if I can check in tomorrow for the cancelled flights, which are still showing as confirmed. I don't have a lot of hope in this being successful, but I'm interested to see what happens. I have another flight booked with a OneWorld airline from the same airport a couple of hours later, so not a big issue either way.
Oct 29, 2023, 2:09 am
#770
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,916
Booked MUC-HND months ago with MUC-LHR in LH Coach and LHR-HND in NH First. 126.5k miles. Now, Business opened up for the LH MUC-LHR segment. I assumed it'd be possible to change to Business on that segment, but the UA Twitter team tells me, additional miles would be required. I don't care for LH eurobiz enough to make a phone call and argue (indeed prefer an exit row seat), but would appreciate if any of the experts could satisfy my curiosity whether the Twitter agent is right.
Oct 29, 2023, 11:12 am
#771
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Oct 29, 2023, 1:01 pm
#772
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,405
Booked MUC-HND months ago with MUC-LHR in LH Coach and LHR-HND in NH First. 126.5k miles. Now, Business opened up for the LH MUC-LHR segment. I assumed it'd be possible to change to Business on that segment, but the UA Twitter team tells me, additional miles would be required. I don't care for LH eurobiz enough to make a phone call and argue (indeed prefer an exit row seat), but would appreciate if any of the experts could satisfy my curiosity whether the Twitter agent is right.
In general, you can no longer do point-by-point award searches with United without the number of miles due being calculated on a point-by-point basis also. If MUC-HND in I/O is showing when searched as a single award, you should be able to book it at the listed price. If not, I’d expect it to be calculated as MUC-LHR I plus LHR-HND O.
However, even if you were willing to pay the extra miles, it’s not worth the risk. Changing an award ticket when one or more partner legs do not have current inventory is risky. There is a real possibility that you might end up losing the F seat from LHR-HND. In fact, it happens often enough that many passengers are told ‘no’ when they ask to make a change in this situation, because the newer UA tools simply won’t process it without current partner inventory available.
Oct 29, 2023, 2:51 pm
#773
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,043
Booked MUC-HND months ago with MUC-LHR in LH Coach and LHR-HND in NH First. 126.5k miles. Now, Business opened up for the LH MUC-LHR segment. I assumed it'd be possible to change to Business on that segment, but the UA Twitter team tells me, additional miles would be required. I don't care for LH eurobiz enough to make a phone call and argue (indeed prefer an exit row seat), but would appreciate if any of the experts could satisfy my curiosity whether the Twitter agent is right.
Slum it LH Y to LHR and enjoy the Krug all the way to TYO Adjusting partner awards hasn't been possible in years. If still available and if it still shows 126.5k on united.com ... no harm in re-booking. Else, leave it alone!
Oct 31, 2023, 3:16 am
#774
Formerly richh1833
Join Date: Mar 2012
Location: SYD
Programs: QF P1, BA GGL, AS GMVP
Posts: 480
I'm currently considering booking BNE-LHR via TPE but BNE-TPE is in Y and TPE-LHR has J availability. Should I book the entire trip first or TPE-LHR segment first?
Based on the 3 posts above, it sounds like it's risky to book and then make a change. Any alternative strategies or do I just accept BNE-TPE in Y?
Based on the 3 posts above, it sounds like it's risky to book and then make a change. Any alternative strategies or do I just accept BNE-TPE in Y?
Oct 31, 2023, 3:36 am
#775
Join Date: Jan 2016
Location: Germany
Programs: UA 1K
Posts: 417
I have following eTicket with all lfights op. by United:
Segment 1: SLC-LAX in Oct. 23
Segment 2: KSA-PNI in Nov. 23
Segment 3: LAS-LAX in Mar 24
Today, I have same-day changed the first one to SLC-SFO-LAX. However, the eTicket confirmation via email only shows 3 segments now: SLC-SFO, SFO-LAX and LAS-LAX.
KSA-PNI does still show when accessing the reservation at united.com. But when resending the eTicket, it's missing there. Segment status via the unofficial PNR viewer is HK1 for all flights, so it should be fine.
Is that a common occurrence?
Segment 1: SLC-LAX in Oct. 23
Segment 2: KSA-PNI in Nov. 23
Segment 3: LAS-LAX in Mar 24
Today, I have same-day changed the first one to SLC-SFO-LAX. However, the eTicket confirmation via email only shows 3 segments now: SLC-SFO, SFO-LAX and LAS-LAX.
KSA-PNI does still show when accessing the reservation at united.com. But when resending the eTicket, it's missing there. Segment status via the unofficial PNR viewer is HK1 for all flights, so it should be fine.
Is that a common occurrence?
Had no problems checking in and taking the flight despite the segment missing on the receipt.
Last edited by delpiero223; Oct 31, 2023 at 4:02 am
Oct 31, 2023, 8:22 am
#776
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,405
I'm currently considering booking BNE-LHR via TPE but BNE-TPE is in Y and TPE-LHR has J availability. Should I book the entire trip first or TPE-LHR segment first?
Based on the 3 posts above, it sounds like it's risky to book and then make a change. Any alternative strategies or do I just accept BNE-TPE in Y?
Based on the 3 posts above, it sounds like it's risky to book and then make a change. Any alternative strategies or do I just accept BNE-TPE in Y?
Oct 31, 2023, 9:13 am
#777
Join Date: Jun 2021
Location: Midwest USA
Posts: 130
Excursionist perk question -- was playing around with a DTW > MNL > ROR > DTW itinerary in I. DTW > MNL was 170k, MNL > ROR was 60k, ROR > DTW was 200k. I was looking for 2 and when I got to checkout screen it said I needed 860k, meaning the MNL > ROR segment didn't fall off. Is this not a valid excursionist itinerary? MNL and ROR are in the same region as far as I can tell on the excursionist maps.
Oct 31, 2023, 12:15 pm
#778
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,405
https://www.united.com/en/US/region-list
Oct 31, 2023, 12:25 pm
#779
Join Date: Jun 2021
Location: Midwest USA
Posts: 130
They are not in the same region. The Philippines are in the South Asia region. Palau is in Oceania.
https://www.united.com/en/US/region-list
https://www.united.com/en/US/region-list
Nov 1, 2023, 4:32 am
#780
Join Date: Aug 2010
Location: NYC / MIA / AMS
Programs: UA 1k
Posts: 500
Was looking for some availability NYC - AMS for the MIL next year. Noticed I space available on JFK-MUC as part of a connecting itinerary, however searching for it directly as NYC/JFK-MUC the inventory did not appear. Not sure if a new bug, LH driven feature or UA 'enhancement'. Screenshots below in spoiler tag.
Spoiler
Last edited by oblisk; Nov 1, 2023 at 4:38 am Reason: clarification