Dec 27, 2016, 9:23 pm
Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
Aug 8, 2019, 10:11 am
#3451
Join Date: Dec 2018
Posts: 50
And the amount of time prior to departure.
If departure is at least 61 days away, fees range from $0 (1K or Platinum) to $75 (General member). If departure is within 60 days, fees range from $0 (1K) to $125 (General member).
OP stated four weeks prior to departure, so the second fee schedule applies.
The fee is per ticket.
If departure is at least 61 days away, fees range from $0 (1K or Platinum) to $75 (General member). If departure is within 60 days, fees range from $0 (1K) to $125 (General member).
OP stated four weeks prior to departure, so the second fee schedule applies.
The fee is per ticket.
Aug 8, 2019, 10:24 am
#3452
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
Aug 8, 2019, 12:53 pm
#3453
Join Date: Jun 2007
Location: Aurora, CO
Programs: Statusless and proud
Posts: 7,582
JayhawkCO, jsloan, thank you!
There is no non-stop flights US > CA1 or CA2 > US, but it's just a transfer point (I don't need to leave the airport).
On United.com, the search is abysmal... When it doesn't hang on "Loading award flight results..." it returns 180,000 miles + $69 (economy, for my dates +/- 1 day).
(I also see some 42.5K miles flights but at other dates that won't work for me).
That's unfortunate because the NYC <> IST for 2*30k is pretty good.
There is no non-stop flights US > CA1 or CA2 > US, but it's just a transfer point (I don't need to leave the airport).
On United.com, the search is abysmal... When it doesn't hang on "Loading award flight results..." it returns 180,000 miles + $69 (economy, for my dates +/- 1 day).
(I also see some 42.5K miles flights but at other dates that won't work for me).
That's unfortunate because the NYC <> IST for 2*30k is pretty good.
Chris
Aug 8, 2019, 5:57 pm
#3454
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
Agreed, with the rather substantial caveat that this only works if you're talking about entire segments of the trip: searching one-way for US->CA1 or CA2->US, in this case. Per policy, they will no longer let you stitch connecting flights together -- so even if there is saver space from DEN to EWR and from EWR to CDG, if it doesn't appear on a search from DEN to CDG search, it's not available.
Aug 9, 2019, 5:40 am
#3455
Join Date: Dec 2018
Posts: 50
Wow! That was so painless! And worth the $125pp to be able to fly back to our home city instead of stopping in JFK. Thank you everyone!!!
Aug 9, 2019, 6:05 am
#3456
Join Date: Jul 2006
Posts: 1,345
I am searching for J tickets flying in Oct from XXX-YYY. When I search for 1 person it says 3 tickets are available. However, when I search for 2 persons it states no tickets available. Is this a UA glitch?
Aug 9, 2019, 9:09 am
#3457
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
I haven't seen that before. Is the flight operated by UA or by a partner? (You're talking about an award flight, right?)
Aug 9, 2019, 9:53 am
#3458
Join Date: Jun 2007
Location: Aurora, CO
Programs: Statusless and proud
Posts: 7,582
Chris
Aug 9, 2019, 1:22 pm
#3459
Join Date: Sep 2014
Posts: 2,531
The round-trip award search is essentially useless.
Aug 9, 2019, 4:58 pm
#3460
Join Date: Jul 2006
Posts: 1,345
I've seen it only when booking a round trip flight vs. just searching one way. The JFK-CAI-JNB-WDH flight I just booked had 4 seats available. When searching this one way in isolation, it showed 4. When I tried searching for 4 seats on a round trip journey, it would show up. When I tried searching for 2 seats on a round trip journey, it failed to show up. I'm guessing random glitch or some weird married segment stuff.
Chris
Chris
Yes, it is an one way award flight on partner airlines only. It’s a double connection on two different partner airlines.
I’m going to try and ask if phone fee can be avoided because of this glitch.
Aug 9, 2019, 5:20 pm
#3461
Join Date: Jan 2003
Location: DEN
Programs: UA 1P-1MM, Marriott LT Titanium
Posts: 3,930
Aug 14, 2019, 3:32 pm
#3462
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,822
I booked a one-way SK savers J award for EWR-ARN-CPH. I now want to change my plan and would like to stop at ARN. I called UA but the agent said that there is no more EWR-ARN space. I asked them if they can call Scandinavian Airlines to do this, but was told this is not possible. I assume if I call SK directly they are going to say I need to call UA. Any ideas/suggestions would be appreciated.
(I know I can just not to check bags, but that will be a challenge. Also I am not sure whether not showing up for the ARN-CPH leg might trigger some alarms for whatever reason.)
(I know I can just not to check bags, but that will be a challenge. Also I am not sure whether not showing up for the ARN-CPH leg might trigger some alarms for whatever reason.)
Aug 14, 2019, 3:40 pm
#3463
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
I booked a one-way SK savers J award for EWR-ARN-CPH. I now want to change my plan and would like to stop at ARN. I called UA but the agent said that there is no more EWR-ARN space. I asked them if they can call Scandinavian Airlines to do this, but was told this is not possible. I assume if I call SK directly they are going to say I need to call UA. Any ideas/suggestions would be appreciated.
(I know I can just not to check bags, but that will be a challenge. Also I am not sure whether not showing up for the ARN-CPH leg might trigger some alarms for whatever reason.)
(I know I can just not to check bags, but that will be a challenge. Also I am not sure whether not showing up for the ARN-CPH leg might trigger some alarms for whatever reason.)
There are no repercussions to just no-showing the final segment. I have no idea if SK would short-check bags.
Aug 14, 2019, 3:54 pm
#3464
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,410
Aug 15, 2019, 11:25 pm
#3465
Join Date: Mar 2014
Location: America!
Programs: Hilton Diamond, Hyatt Explorist Caesars Wyndham Diamond, MGM Gold
Posts: 249
So...
Need to travel from BKK to DEN. Been so hard to use united miles these day.
- Couldn't find anything when I search for BKK to DEN
- BKK to ORD shows BKK to TPE to ORD available
- Then ORD to DEN available next day (less than 24 hours)
- Can I book BKK to ORD and call united to add ORD to DEN without paying extra miles? Or is this part of Oct 6, 2016 multi city change that got killed?
All in business class.
Need to travel from BKK to DEN. Been so hard to use united miles these day.
- Couldn't find anything when I search for BKK to DEN
- BKK to ORD shows BKK to TPE to ORD available
- Then ORD to DEN available next day (less than 24 hours)
- Can I book BKK to ORD and call united to add ORD to DEN without paying extra miles? Or is this part of Oct 6, 2016 multi city change that got killed?
All in business class.