Originally Posted by Krivad

Two questions related to changes/didn't seem to fit elsewhere. I cancelled my PP upgrade request on an AKL-SFO flight (paid cash for economy). Phone agent redeposited the upgrade request miles. I can see those miles in my account. I now notice that a bettered timed flight is the same price, so I looked at changing it. UA wants to charge me the $15 difference in prices, but then says "charge $15 price increase, redeposit XX,000 miles".
1. Does this mean I'll get a double refund? Did the agent just manually adjust my mileage balance. Seems like it is asking for trouble maybe to go through with, but at the end of the day, what are they gonna do besides make it right and clawback the miles and leave me with the original balance. Seems low risk to try it, and I do want to change the flight. The mileage credit was listed as something different than the description was when the miles were deducted to make the request.
2. Right now, if I cancel the flight, I am charged ~$100 cancellation fee and get the remainder refunded to my original form of payment OR I have the option to take a travel credit for the full ticket price. If I change my flight, will this impact my cancellation option? i.e. will it make it to where I won't have the option to refund to the original payment (minus fee) and will be forced to take the credit if this new flight has to be cancelled?

Originally Posted by cfischer

Don't worry about the 'miles redeposit' language ... not your problem. If you change the flight or you cancel and re-book you have new fare rules that may or may not allow for a refund. Look at an independent booking for this new flight and check the fare rules carefully.

Originally Posted by Krivad

fare rules have the same cancellation charge of NZD$150, just wasn't sure if on the backend the original amount would be converted to a travel credit and then used to book the new flight with a travel credit.

Originally Posted by cfischer

awards are refundable. You will not lose any miles if you book Y right now.

Originally Posted by cfischer

no, not unless you do a refund and re-book. A change will use the change process ... but the more restrictive rules will prevail. As long as the new rules are the same there is no reason to not use the change flight process IMO.

Originally Posted by Grace B

I cancelled a multi-carrier, multi-ticket award recently and have had the miles refunded, but not yet the cash. This was done manually by two different agents at different times, as they seemed to have difficulty deleting everything.

Now it it seems, after several weeks, that not all of the sectors may actually have been cancelled, as several of the carriers are still showing that their flights are confirmed and ticketed.

I'm just wondering what might happen if I try and fly these sectors.

Originally Posted by eternalX

Reading up a bit more on this, is it pointless to look into Lufthansa premium or business class being available on United more than 2 weeks out? Seems like they don't release to partners further out than that?

Originally Posted by Namaste1

Emphasis mine. Have you had this resolved? I cancelled my award flights one month ago and never received the taxes back, only miles. I filed a refund request a couple of days ago but haven't received a reply yet. The flights were booked using UA miles to travel on TK, LH, and UA.

Originally Posted by abhilife2001

Hello,
Can we book an award r/t ticket using UA miles and then add excursion leg later? That leg is always available as many flights on that sector but dates are not finalized and hence dont want to book now. Or should I go ahead and book it for a date and then change it later?
Thank you for your advise.

Originally Posted by delpiero223

In the end, I didn't do so anyway because the ticket originated in Germany and therefore, the UA site will add the German long-haul departure tax for MAJ-KSA as a 2nd leg.

Guess, there's no way around that other than departing in other EU countries? I haven't seen this behavior with other departure taxes so far.

Originally Posted by mahasamatman

What would be the best search options for Business Class awards to Europe in the first week of September? We eventually need to make it to BCN, but I'm willing to purchase the tag from wherever. The only sensible itinerary I've been able to find so far for under 100K is a flight to IST. I've been searching from pretty much every gateway west of the Mississippi to every city in Europe I can think of and haven't been able to come up with anything better.