Check Your UA Itineraries for Schedule Changes and what to do after one
Sep 23, 23, 5:26 pm
#1096
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 30,987
And unfortunately not a route where UA guarantees a 752 anymore. But yeah, I would try and re-route via EWR in that case as well ... a red-eye on a 753 is miserable
Sep 24, 23, 7:59 am
#1097
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,670
But it is defined as Irregular Operations in the CoC which should allow for a change in flight or a refund if they can't get you there within 2hr of original time
Sep 24, 23, 4:35 pm
#1098
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .56 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 14,239
Oct 27, 23, 11:22 am
#1101
Join Date: Jan 2016
Posts: 372
Hi All,
This morning my UA ticketed TK operated award flight ORD IST AMS in April had a departure time change of 30 minutes earlier. This was I fare class. The UA operated ORD AMS non stop is only showing JN at the moment.
Could/would UA switch me to the UA non stop?
I booked TK to get back to Turkish coffee bar in J lounge in IST. Wife much prefers non-stops. Don't think this would be eligible but I figure it doesn't hurt to ask here.
Thanks!
This morning my UA ticketed TK operated award flight ORD IST AMS in April had a departure time change of 30 minutes earlier. This was I fare class. The UA operated ORD AMS non stop is only showing JN at the moment.
Could/would UA switch me to the UA non stop?
I booked TK to get back to Turkish coffee bar in J lounge in IST. Wife much prefers non-stops. Don't think this would be eligible but I figure it doesn't hurt to ask here.
Thanks!
Oct 27, 23, 11:29 am
#1102
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 20,252
Hi All,
This morning my UA ticketed TK operated award flight ORD IST AMS in April had a departure time change of 30 minutes earlier. This was I fare class. The UA operated ORD AMS non stop is only showing JN at the moment.
Could/would UA switch me to the UA non stop?
I booked TK to get back to Turkish coffee bar in J lounge in IST. Wife much prefers non-stops. Don't think this would be eligible but I figure it doesn't hurt to ask here.
Thanks!
This morning my UA ticketed TK operated award flight ORD IST AMS in April had a departure time change of 30 minutes earlier. This was I fare class. The UA operated ORD AMS non stop is only showing JN at the moment.
Could/would UA switch me to the UA non stop?
I booked TK to get back to Turkish coffee bar in J lounge in IST. Wife much prefers non-stops. Don't think this would be eligible but I figure it doesn't hurt to ask here.
Thanks!
Oct 29, 23, 10:44 pm
#1104
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.96MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 65,099
If your flight’s schedule changes by more than 30 minutes, you can book another United or United Express flight for free. Your new flight must leave from the same airport within 24 hours of your original flight time.
Schedule change: Other airline-operated flight
Only one free itinerary change is permitted per schedule change event.
Acceptable (OA) Options Accept the change and remove any old segments
Booking class Protection sent in same booking class
Waiver required Yes, if reissue required
Waiver code OSI UA OASKEDCHG
NDC-enabled agency: No waiver code needed. Pull up reservation via NDC or united.com for available options and change flight.
Unacceptable (OA): Change to originally scheduled arrival or departure time of at least + / - 30 minutesChange to alternate flight with same origin and destination and original operating carrier or carrier permitted as noted in fare rule, or UA operated flight.
Only one free itinerary change is permitted per schedule change event.
Acceptable (OA) Options Accept the change and remove any old segments
Booking class Protection sent in same booking class
Waiver required Yes, if reissue required
Waiver code OSI UA OASKEDCHG
NDC-enabled agency: No waiver code needed. Pull up reservation via NDC or united.com for available options and change flight.
Unacceptable (OA): Change to originally scheduled arrival or departure time of at least + / - 30 minutesChange to alternate flight with same origin and destination and original operating carrier or carrier permitted as noted in fare rule, or UA operated flight.
So the borderline is was the change greater than 30 minutes or 30 minutes.
"needs to be schedule change greater than 4 hours." is garbage
Last edited by WineCountryUA; Oct 29, 23 at 10:53 pm Reason: jetstream link
Oct 30, 23, 10:43 am
#1105
Join Date: Jan 2016
Posts: 372
UA's published policy is
In jetstream, UA make this clear it applies to partner flights
So the borderline is was the change greater than 30 minutes or 30 minutes.
"needs to be schedule change greater than 4 hours." is garbage
In jetstream, UA make this clear it applies to partner flights
So the borderline is was the change greater than 30 minutes or 30 minutes.
"needs to be schedule change greater than 4 hours." is garbage
Oct 30, 23, 4:35 pm
#1106
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.96MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 65,099
.... Called a separate time for my travel coming home from work yesterday. Was clearly going to misconnect in DEN (at that point had a 12 minute connection…end up missing by 45 minutes) and got a lot of grief to put me in same fare class on later departure out of DEN. They did, but very begrudgingly. ....
Nov 6, 23, 3:46 pm
#1107
Join Date: Nov 2000
Location: BWI
Programs: Everyone!
Posts: 1,024
Does the 250-mile limit thing apply to changes they make TO me as well? I paid extra (still a nonrefundable fare) to arrive @ Rio SDU airport and they changed me to Rio GIG airport (about 20 miles difference), arriving 1-hour later.
I did a chat asking for a refund and they said the change was within parameters so no refund.
I did a chat asking for a refund and they said the change was within parameters so no refund.
Nov 6, 23, 7:13 pm
#1108
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,515
Does the 250-mile limit thing apply to changes they make TO me as well? I paid extra (still a nonrefundable fare) to arrive @ Rio SDU airport and they changed me to Rio GIG airport (about 20 miles difference), arriving 1-hour later.
I did a chat asking for a refund and they said the change was within parameters so no refund.
I did a chat asking for a refund and they said the change was within parameters so no refund.
Nov 6, 23, 7:21 pm
#1109
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.034MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 51,816
Nov 6, 23, 7:49 pm
#1110
Join Date: Nov 2000
Location: BWI
Programs: Everyone!
Posts: 1,024
Yup totally agree with you Kmxu that SDU is superior and that is why my originally booking was done that way and I am not pleased with the change. I would prefer the IAH-GIG direct (yup routing through GRU), great tip, but no reasonable connecting flights from BWI on Saturdays. I would be similarly annoyed if I booked to fly into EWR so I could catch Amtrak easily and they changed me to JFK. Seems like changing my origin / departure should make me eligible for a full refund as it is not what I purchased.
