Originally Posted by mahasamatman

One reason would be if the cabin is full. In that situation, should they kick someone out for him?

Originally Posted by canadiancow

1K friend of mine booked LAS-SFO-HKG-TPE on an R fare. Original departure from LAS was a Monday around 1000, arriving in TPE Tuesday around 2300. This was booked on UA.com.

There was a big schedule change to SFO-HKG, so the new itinerary is a ~1600 LAS-SFO, arriving HKG around 0500 Wednesday, with no onward connection.

He's on the phone, getting pushback about being rebooked onto LAS-SFO-TPE (same original departure, and arriving on Tuesday), because SFO-TPE is R0 (as it was when he booked, which is why he opted for the HKG option). It's O9 A7.

So the agent is trying to talk to a supervisor.

I don't understand why UA would push back against a 1K when a schedule change on their metal results in a 12 hour arrival difference, and the requested rebooking option is on UA metal.

I've had some pushback when, for example, LX cancels a flight and I want to be rebooked on LH (which also made no sense because UA did not serve the origin that the cancellation occurred on). But pushback when UA breaks an itinerary and you still want to fly UA? As a 1K?

Edit: 40 minutes total, but they got it done

Originally Posted by canadiancow

...
I don't understand why UA would push back against a 1K when a schedule change on their metal results in a 12 hour arrival difference, and the requested rebooking option is on UA metal. ...

Originally Posted by mahasamatman

One reason would be if the cabin is full. In that situation, should they kick someone out for him?

Originally Posted by fumje

Given the context, this is classic HUCA indicator. There's no reason the agent should push back except that the agent doesn't know how this works. I always find it easier to HUCA at first sign of pushback than to try for the supervisor, remind agent of policies, etc.

Originally Posted by fed planner

Quick question.

Booked SAT-LHR in June, departing early AM. Original route was thru ORD. Recently a schedule change moved the outbound from SAT 15 min earlier (and an even longer layover). Tried to call to get it changed to a midday departure via IAH (versus the 0645 departure). No dice, not a 30 min change. Well, yesterday I get notified that we're now rerouted SAT-IAD-LHR, with a slightly shorter long layover (which I'm not opposed to as will have ccess to PL, but would prefer something slightly shorter). New departure is now 10 minutes later than originally booked departure, and 25 min later than the previous schedule change (which I never accepted, fwiw).

Would this latest change in routing/timing trigger the ability to ask for a new reroute via a later flight? Same origin and destination. All UA metal.

Originally Posted by fed planner

So, I called, and the agent indicated that these changes did not qualify for a reroute (without repricing). Note the original arrival time into LHR is about 45 minutes later than original. So is the threshold 30 min or 2 hours?

Originally Posted by Kmxu

I have a trip to Europe in summer. The last segment was changed from mainline to United Express. It was booked in FC. Can this be used to change the flight date, different routing or even departing city? My colleague on the same trip wants to return a few days earlier. How about refund to original payment method, not future flight credit?

Originally Posted by whitethunder

thankful I check my itineraries every few days, my segment home (DEN-YEG) Sunday disappeared from my reservation

Had to call to get it re-added now my PP cleared first seat is no longer available since first is sold out, really crappy situation but not much I can do I guess

Originally Posted by dkc192

Should be 30 minutes. HUCA. Don't point out the individual, minor changes. Instead, just say something like "I was originally scheduled to arrive in LHR at X, I'm now arriving 45 minutes later at Y, can we please rebook to these new flights?"

Originally Posted by abcx

Is there a fixed date on which UA puts in the schedule changes for the summer season that starts after March 26/27 or whatever? Or are those summer schedules pretty fixed by now?

Originally Posted by angetenar

The long haul schedule shouldn't be changing very much. The short haul schedule is set up through May with high certainty and June probably is mostly set but will see some additional adjustments.