Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Check Your UA Itineraries for Schedule Changes and what to do after one

Check Your UA Itineraries for Schedule Changes and what to do after one

    Hide Wikipost
Old Jul 2, 22, 4:51 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: seawolf
Wiki Link
UA typically updates schedules on late Wednesday & Friday evenings into the next day morning (USA Central Time).

United's FAQ on Schedule Changes webpage is no more vague but the follow seems to be the present policy

-- reschedule flexibility for 30 minutes or more changes
  • Your origin and destination will have to be the same as on your original itinerary.
  • If you have a connection, you may be able to choose a different connecting city or airport.
  • Alternative flights must be operated by United or our United Express® partners.

-- refunds for 2 hours or more changes
--- we may be able to offer you a refund:
  • The scheduled departure or arrival time changes by two hours or more.
  • The change causes issues with the overall length of the trip, such as making the connection time too short or significantly longer than it was originally.
  • If we are unable to accommodate you in the same cabin as purchased – refunded either the full price or the difference in fare.
If you're not satisfied with your new itinerary and one of the above scenarios applies, please don't accept the itinerary in Manage Reservations. Instead, you can request a refund online.


Generally, UA is pretty good about being flexible if you are adversely affected by a schedule change. Most reasonable requests will likely be honored. Best to do some self-research prior to calling. Including opening up award space on UA operated flights. If you had a cleared upgrade on UA operated flight, UA will generally honor that in the rescheduling if space is available (but not requiring upgrade inventory space on the new flights)

During this weekend change period and sometimes for a day later, there can be weirdness in displayed aircraft or seating maps, such as Strange/Impossible Aircraft Assignments After UA's Weekend Schedule Update

Early in the COVID pandemic, UA initially change the policy for refund to require 24 hour change, but quickly walked that back to 6 hours. Under DOT and public pressure, UA returned to a 2 hour policy on 6 June 2020. 30 minute change is still the threshold for flexible rebooking

More specific information is found in UA's guidance to TA's (on Jetstream) on re-scheduling
  • Any segment goes from a non-stop to a connection
  • Misconnecting itinerary
  • Change to originally scheduled arrival or departure time of at least + / - 30 minutes
Change to alternate flight (original operating carrier or carrier permitted as noted in fare rule) or UA operated flight. If itinerary includes UA operated segment, UA schedule change rules apply to that segment {meaning changing only to UA operated flight}.
Same booking class. If original booking class unavailable, book lowest available (higher than original booking class, same cabin) up to and including M class. Contact UA if required class of service is unavailable.**
Change fee and add/collect waived - see "Additional parameters for flights impacted by schedule changes" below the chart.
For 2 hours or more, refunds are an option unless you can be rescheduled to be under the 2 hours
Change to original arrival or departure time of 2 hours or more or cancelled flight with no protection
or
Additional parameters for flights impacted by schedule changes
  1. Non-stops may go to connecting flights, and connecting flights may go to non-stops
  2. Connecting hub may be changed
  3. If original day of departure is unavailable, may depart 7 days prior to or after original departure date. If outbound flight is impacted, subsequent flights on same itinerary may be changed to maintain original length of trip.***
  4. Alternate airports within a 250 mile radius of the original origin or departure airport***
    • Change may apply to origin and destination, but must be changed at the original time of ticket reissue
    • Customer is responsible for any additional expenses incurred
Please see footnote below regarding the handling of United Basic Economy fares booked in "N" class.

***Continuing or return travel dates may be voluntarily changed on UA segments only in the original inventory class to maintain the original length of stay prior to the re-accommodation. Changes to the return flight must be in the same PNR and be made in the same transaction as the re-accommodation of the outbound flight. The change fee and add/collect will be waived for changes made to the return (original class of service only).

**United Basic Economy fares booked in "N" class must remain in "N" class when eligible for self-service rebooking due to unacceptable schedule changes or irregular operations. If "N" class is unavailable, please contact United’s Customer Contact Centers for assistance. Rebooking into an ineligible booking class may result in the issuance of a debit memo. For non-Basic Economy fares, do not rebook into "N" class.
================= older information =======================
The peak-time for changes is roughly 3-4 months prior to departure but changes occur anytime -- especially aircraft changes within an aircraft family (such as 777-200s or 737-800 vs 737-900).

Schedule changes
Rebooking options if a schedule change has affected your itinerary

If your scheduled departure or arrival time changes by 30 minutes or more, we're happy to try to find other available flight options that meet your needs. Please keep the following in mind when you call:
  • Your origin and destination will have to be the same as on your original itinerary.
  • If you have a connection, you may be able to choose a different connecting city or airport.
  • Alternative flights must be operated by United or our United Express® partners.
If we aren't able to find any other flights that meet your needs, requesting a refund may be an option. See the section below for more information.

Ticket refunds

When a schedule change happens, we try our best to provide you with options that minimize the disruption to your travel plans. In cases where the new flight options don't work for you and one of the following scenarios applies, we may be able to offer you a refund:
  • The scheduled departure or arrival time significantly changes.
  • The change causes issues with the overall length of the trip, such as making the connection time too short or significantly longer than it was originally.
  • If we are unable to accommodate you in the same cabin as purchased – refunded either the full price or the difference in fare.
If you're not satisfied with your new itinerary and one of the above scenarios applies, please don't accept the itinerary in Manage Reservations. Instead, you can request a refund online.
It is reported that agents will now (12 March 2020) process refunds for 6-hour changes (down from the original new 25+ hours that replaced the previous long practice of 2-hours)
JetStream - Agency Rebooking Parameters


Related thread: Schedule change refund policy changed from 2+ hrs to 25+ hrs now 6+ hrs 12 March 2020

Archive Thread - Check Your UA Itineraries for Schedule Changes and what to do after one [Archive]


Print Wikipost

Old Jul 6, 22, 9:52 am
  #646  
 
Join Date: Jul 2004
Location: YYZ, NYC, ORD
Posts: 131
UA Customer Service have come to my rescue in past.

Booked LAX/LIH, I was booked on a 752 with lie-flat seats. Following an equipment change, an ex-CO 753 was substituted … no lie-flat seats. UA credited me USD$400.

A reroute via ORD seems, or a travel credit, or both(!) may be possible.
Flying Machine likes this.
Clark_Shuster is offline  
Old Jul 7, 22, 6:35 pm
  #647  
 
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,176
I jumped on the 60K JN fares to NZ. My flight to IAH has been cancelled (there is now only 1 flight a day meaning a 20 hour layover in IAH) and I assume the computer rebooked me through LAX but arriving 10 minutes before the flight to WLG departs. Of course awards SYD to WLG are nowhere to be found at this point. I can still find routing through AKL, which would mean connecting in SFO on a RJ with a 1.5 hour layover, which isn't great and could easily go sideways. The only other option is 16h+ layover in SFO.
Which are they more likely to grant:
1 Ask for a day earlier into SYD. (would this even be allowed, since it means a 24h 10 min layover.)
2. Ask to be routed out of SFO via AKL or a 24+ hour layover in SFO from my departure airport.
3. Keep current routing via LAX but cancel SYD-WLG flights.
escapefromphl is offline  
Old Jul 7, 22, 6:50 pm
  #648  
 
Join Date: Oct 2012
Location: HNL / SIN
Posts: 77
Received this email below and the app is now showing my mileage award Saver flight return leg from HNL-NRT (which connects to NRT-SIN) departing on Oct 27 as "This flight segment is cancelled or not confirmed" I suppose this is pretty much a done deal that the flight is cancelled and I need to call to get rebooked on something else?

Feels crappy since at this point, there's no flights on the dates I want (flights departing on Thursday/Fri to get to SIN by Sat/Sun are not avail on the app) and all of the othe4 flights I see have crappy routes with two connections such as HNL-GUM-NRT-SIN or HNL-NRT-BKK-SIN compared to a 1-stop itinerary. Do I have any other options such as pushing United to book me on other *A flights that might not show up on the award calendar? Or is it likely that I'll need to eat it and take both 1) a reschedule of 2 days +/- and 2) worse routing?

Email: Due to persistent changes in our flight operations, your flight 903 on 10/27/2022 for itinerary (number).

Last edited by goodtasting; Jul 7, 22 at 6:52 pm Reason: Formatting
goodtasting is offline  
Old Jul 7, 22, 7:05 pm
  #649  
 
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,580
Originally Posted by escapefromphl View Post
I.
Which are they more likely to grant:
1 Ask for a day earlier into SYD. (would this even be allowed, since it means a 24h 10 min layover.)
2. Ask to be routed out of SFO via AKL or a 24+ hour layover in SFO from my departure airport.
3. Keep current routing via LAX but cancel SYD-WLG flights.
I would ask for 24hrs in SYD, that way it preserves the partner leg
escapefromphl likes this.
N104UA is offline  
Old Jul 7, 22, 8:21 pm
  #650  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 60,095
Originally Posted by goodtasting View Post
Received this email below and the app is now showing my mileage award Saver flight return leg from HNL-NRT (which connects to NRT-SIN) departing on Oct 27 as "This flight segment is cancelled or not confirmed" I suppose this is pretty much a done deal that the flight is cancelled and I need to call to get rebooked on something else?

Feels crappy since at this point, there's no flights on the dates I want (flights departing on Thursday/Fri to get to SIN by Sat/Sun are not avail on the app) and all of the othe4 flights I see have crappy routes with two connections such as HNL-GUM-NRT-SIN or HNL-NRT-BKK-SIN compared to a 1-stop itinerary. Do I have any other options such as pushing United to book me on other *A flights that might not show up on the award calendar? Or is it likely that I'll need to eat it and take both 1) a reschedule of 2 days +/- and 2) worse routing?

Email: Due to persistent changes in our flight operations, your flight 903 on 10/27/2022 for itinerary (number).
Unclear which are partner flights and which are UA operated.

UA can only put you on partner flights with award availability. UA can not open award space on partner flights and UA will not purchase space to repair an award flight on a schedule change. UA can and will open award space on it's operated flights. UA can olny get you to SIN via SFO unless there is partner award space available.

Who cancelled what? Partner or UA, it matters.
WineCountryUA is offline  
Old Jul 7, 22, 10:13 pm
  #651  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 5,578
Originally Posted by goodtasting View Post
Received this email below and the app is now showing my mileage award Saver flight return leg from HNL-NRT (which connects to NRT-SIN) departing on Oct 27 as "This flight segment is cancelled or not confirmed" I suppose this is pretty much a done deal that the flight is cancelled and I need to call to get rebooked on something else?
HNL-NRT has not operated for a very long time and the cancellation is not a surprise since no firm reopening plans in Japan - so yes, call and get rebooked.
HNLbasedFlyer is offline  
Old Jul 7, 22, 10:25 pm
  #652  
 
Join Date: May 2017
Programs: United currently plat
Posts: 143
Originally Posted by goodtasting View Post
Received this email below and the app is now showing my mileage award Saver flight return leg from HNL-NRT (which connects to NRT-SIN) departing on Oct 27 as "This flight segment is cancelled or not confirmed" I suppose this is pretty much a done deal that the flight is cancelled and I need to call to get rebooked on something else?

Feels crappy since at this point, there's no flights on the dates I want (flights departing on Thursday/Fri to get to SIN by Sat/Sun are not avail on the app) and all of the othe4 flights I see have crappy routes with two connections such as HNL-GUM-NRT-SIN or HNL-NRT-BKK-SIN compared to a 1-stop itinerary. Do I have any other options such as pushing United to book me on other *A flights that might not show up on the award calendar? Or is it likely that I'll need to eat it and take both 1) a reschedule of 2 days +/- and 2) worse routing?

Email: Due to persistent changes in our flight operations, your flight 903 on 10/27/2022 for itinerary (number).
I got this email last night as well. They having second thoughts about Japan i spose.

They rebooked me from ICN-NRT-HNL to ICN-SFO-HNL and will probably force you to west coast as well. Worse routing for sure. Personally i’m going to watch like a hawk to see if any NH inventory opens up between now and travel day so I can switch back to a NRT connection.
goodtasting likes this.
evol is offline  
Old Jul 7, 22, 10:36 pm
  #653  
 
Join Date: Oct 2012
Location: HNL / SIN
Posts: 77
Originally Posted by evol View Post
I got this email last night as well. They having second thoughts about Japan i spose.

They rebooked me from ICN-NRT-HNL to ICN-SFO-HNL and will probably force you to west coast as well. Worse routing for sure. Personally i’m going to watch like a hawk to see if any NH inventory opens up between now and travel day so I can switch back to a NRT connection.
thanks for the replies both. i guess i'll give united a call and see what i can push for. if i can manage to do a HNL-SFO-SIN re-routing from the original HNL-NRT-SIN routing, i wouldn't mind that compared to having to do a HNL-GUM-NRT-SIN or some routing with 2 stops. i last flew the same route/timing this past december (HNL-NRT-SIN) and there weren't any issues but i guess it's just bad luck this time around.

the original flight was HNL-NRT-SIN with HNL-NRT operated by United (this is the cancelled/unconfirmed leg) followed by NRT-SIN operated by ANA which does not appear to have any issues.

Last edited by goodtasting; Jul 7, 22 at 10:38 pm Reason: *added info on original flight
goodtasting is offline  
Old Jul 7, 22, 10:43 pm
  #654  
 
Join Date: Nov 2005
Location: LAX
Programs: UA 1K MM; Bonvoy Titanium; most other FF programs...
Posts: 581
Originally Posted by escapefromphl View Post
I jumped on the 60K JN fares to NZ. My flight to IAH has been cancelled (there is now only 1 flight a day meaning a 20 hour layover in IAH) and I assume the computer rebooked me through LAX but arriving 10 minutes before the flight to WLG departs. Of course awards SYD to WLG are nowhere to be found at this point. I can still find routing through AKL, which would mean connecting in SFO on a RJ with a 1.5 hour layover, which isn't great and could easily go sideways. The only other option is 16h+ layover in SFO.
Which are they more likely to grant:
1 Ask for a day earlier into SYD. (would this even be allowed, since it means a 24h 10 min layover.)
2. Ask to be routed out of SFO via AKL or a 24+ hour layover in SFO from my departure airport.
3. Keep current routing via LAX but cancel SYD-WLG flights.
I’m in a similar situation… booked PHX-IAH-SYD-WLG with the first leg to IAH canceled (or no longer “confirmed”). What’s odd is that they didn’t rebook me for an earlier flight from PHX, despite their being a few options. What do you think that is about? And what should my course of action be?

I am based in LA and had purchased a LAX-PHX positioning flight but that was cancelled to.
FoxFlyer is offline  
Old Jul 7, 22, 10:53 pm
  #655  
 
Join Date: May 2017
Programs: United currently plat
Posts: 143
Originally Posted by goodtasting View Post
the original flight was HNL-NRT-SIN with HNL-NRT operated by United (this is the cancelled/unconfirmed leg) followed by NRT-SIN operated by ANA which does not appear to have any issues.
Same exact situ, my travel date is 9/7.

Good luck finding something that works better from you than connect at SFO between now and then.
SPN Lifer and goodtasting like this.
evol is offline  
Old Jul 8, 22, 3:08 am
  #656  
 
Join Date: Oct 2012
Location: HNL / SIN
Posts: 77
Called United so giving an update for the rest here. Spoke with an agent who at first was trying to book me on HNL-SFO-ICN-SIN until I kept insisting that she check SFO-SIN and then she realized United has a direct flight there. In the end she managed to re-book me for HNL-SFO-SIN and also gave me complimentary E+ seating. I didn't realize it but there was a flight with better timing so I managed to use the chat function later to change the flight and keep the E+ seating.
evol likes this.

Last edited by WineCountryUA; Jul 8, 22 at 12:17 pm Reason: removed query posted in two threads
goodtasting is offline  
Old Jul 8, 22, 6:25 am
  #657  
 
Join Date: Oct 2012
Location: HNL / SIN
Posts: 77
I realized that your flight was ICN-NRT-HNL - i hope my SIN-ICN-HNL flight is safe. I assume your NRT-HNL cancelled leg was on United, so hopefully my ICN-HNL leg will be unaffected since mine is on Asiana

Last edited by WineCountryUA; Jul 8, 22 at 12:19 pm Reason: clean from duplicate posting
goodtasting is offline  
Old Jul 8, 22, 9:31 am
  #658  
 
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,176
Originally Posted by FoxFlyer View Post
What’s odd is that they didn’t rebook me for an earlier flight from PHX, despite their being a few options. What do you think that is about? And what should my course of action be?
I assume it's just some distance or time minimizing formula. Although I suspect the IAH-SYD start date may get pushed back further.
escapefromphl is offline  
Old Jul 8, 22, 9:39 am
  #659  
 
Join Date: Apr 2005
Location: Washington, DC
Posts: 562
Originally Posted by escapefromphl View Post
I assume it's just some distance or time minimizing formula. Although I suspect the IAH-SYD start date may get pushed back further.
I think their algorithm sometimes just picks the next closest departure time, regardless of if it makes sense or not. I just got automatically rebooked from the daytime nonstop IAD-LHR to a daytime IAD-DEN followed by an 8 hour layover to catch the evening DEN-LHR nonstop. Makes no sense.
jsloan and SPN Lifer like this.
slariz is offline  
Old Jul 8, 22, 3:34 pm
  #660  
 
Join Date: May 2017
Programs: United currently plat
Posts: 143
Originally Posted by goodtasting View Post
I realized that your flight was ICN-NRT-HNL - i hope my SIN-ICN-HNL flight is safe. I assume your NRT-HNL cancelled leg was on United, so hopefully my ICN-HNL leg will be unaffected since mine is on Asiana
Lets hope so. The funny thing is- my original booking was an Asiana non-stop ICN-HNL which they cancelled.. So i picked up the NRT connection… and then that UA leg got cancelled.

Be ready for anything i guess! I think i’m gonna buy a revenue ticket on ANA cuz i need the PQP anyway.. and transfer through HND and try to get an upgrade award through UA.
evol is offline  

Thread Tools
Search this Thread