Check Your UA Itineraries for Schedule Changes and what to do after one
Jul 2, 22, 4:51 pm - Wikipost
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UA typically updates schedules on late Wednesday & Friday evenings into the next day morning (USA Central Time).
United's FAQ on Schedule Changes webpage is no more vague but the follow seems to be the present policy -- reschedule flexibility for 30 minutes or more changes
-- refunds for 2 hours or more changes --- we may be able to offer you a refund:
Generally, UA is pretty good about being flexible if you are adversely affected by a schedule change. Most reasonable requests will likely be honored. Best to do some self-research prior to calling. Including opening up award space on UA operated flights. If you had a cleared upgrade on UA operated flight, UA will generally honor that in the rescheduling if space is available (but not requiring upgrade inventory space on the new flights) During this weekend change period and sometimes for a day later, there can be weirdness in displayed aircraft or seating maps, such as Strange/Impossible Aircraft Assignments After UA's Weekend Schedule Update Early in the COVID pandemic, UA initially change the policy for refund to require 24 hour change, but quickly walked that back to 6 hours. Under DOT and public pressure, UA returned to a 2 hour policy on 6 June 2020. 30 minute change is still the threshold for flexible rebooking More specific information is found in UA's guidance to TA's (on Jetstream) on re-scheduling
Same booking class. If original booking class unavailable, book lowest available (higher than original booking class, same cabin) up to and including M class. Contact UA if required class of service is unavailable.** Change fee and add/collect waived - see "Additional parameters for flights impacted by schedule changes" below the chart.
Change to original arrival or departure time of 2 hours or more or cancelled flight with no protection
or
Additional parameters for flights impacted by schedule changes
***Continuing or return travel dates may be voluntarily changed on UA segments only in the original inventory class to maintain the original length of stay prior to the re-accommodation. Changes to the return flight must be in the same PNR and be made in the same transaction as the re-accommodation of the outbound flight. The change fee and add/collect will be waived for changes made to the return (original class of service only). **United Basic Economy fares booked in "N" class must remain in "N" class when eligible for self-service rebooking due to unacceptable schedule changes or irregular operations. If "N" class is unavailable, please contact United’s Customer Contact Centers for assistance. Rebooking into an ineligible booking class may result in the issuance of a debit memo. For non-Basic Economy fares, do not rebook into "N" class. The peak-time for changes is roughly 3-4 months prior to departure but changes occur anytime -- especially aircraft changes within an aircraft family (such as 777-200s or 737-800 vs 737-900). Schedule changes
Rebooking options if a schedule change has affected your itinerary
If your scheduled departure or arrival time changes by 30 minutes or more, we're happy to try to find other available flight options that meet your needs. Please keep the following in mind when you call:
Ticket refunds When a schedule change happens, we try our best to provide you with options that minimize the disruption to your travel plans. In cases where the new flight options don't work for you and one of the following scenarios applies, we may be able to offer you a refund:
JetStream - Agency Rebooking Parameters  Related thread: Schedule change refund policy changed from 2+ hrs to 25+ hrs now 6+ hrs 12 March 2020 Archive Thread - Check Your UA Itineraries for Schedule Changes and what to do after one [Archive] 
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Jun 22, 22, 1:47 pm
#617
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,556
Originally Posted by Zwiebelbauer
Anyone know if UA will allow dropping a leg when it would result in a significant origin change? E.g. BOS-SFO-SIN but BOS-SFO will now cause a misconnect -- any possibility of just keeping the SFO-SIN leg? (UA-metal)
Jun 22, 22, 2:16 pm
#618
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 15,992
Originally Posted by N104UA
Generally this won't be permitted, especially with a cross country flight being dropped, generally UA will let you either change connection point or book you on an earlier flight. If you were flying SMF-SFO you might have a better chance but dropping a 3,000 mi flight usually wouldn't be permitted without re-faring the ticket.
Jun 22, 22, 2:53 pm
#619
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,556
Originally Posted by jsloan
I disagree; I think this is well worth asking about if the connection time is now negative (although if there's an alternate UA flight that would work, I assume you'd rather just take that). UA isn't likely to get too bent out of shape about people dropping legs due to schedule changes -- it's not like this makes for a particularly convenient way to engage in hidden-city ticketing.
OP can also use this to their advantage if they want, they could reroute via NRT or HND on ANA, just feed the agent the code share flight numbers.
Jun 23, 22, 7:18 am
#621
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,556
Originally Posted by cfischer
some nasty schedule changes last night. Lots of July domestic flight cancellations for me. Ugh.
.https://skift.com/blog/united-airlin...reduce-delays/
Jun 24, 22, 7:10 am
#622
Join Date: Aug 2014
Posts: 131
I posted this in the award booking thread as well, but cross posting here for more visibility. We're on an economy award CLE - EWR - CDG this coming Sunday. This is a married segment UA 1891 - UA 57. There was a schedule change and we are eligible for a free change in flights but the agent claims that they cannot change the UA 1891 flight to an earlier flight because it breaks the married segment. He also doesn't want to cancel the itinerary and rebook the segments individually because UA 57 has no seats and we could lose the seats during the rebooking. Anyone know if there's any other way just to change that CLE - EWR leg?
Jun 24, 22, 11:15 am
#623
Join Date: May 2007
Location: LAX
Programs: UA 1K, Hyatt Globalist
Posts: 3,761
Originally Posted by calmasahinducow
I posted this in the award booking thread as well, but cross posting here for more visibility. We're on an economy award CLE - EWR - CDG this coming Sunday. This is a married segment UA 1891 - UA 57. There was a schedule change and we are eligible for a free change in flights but the agent claims that they cannot change the UA 1891 flight to an earlier flight because it breaks the married segment. He also doesn't want to cancel the itinerary and rebook the segments individually because UA 57 has no seats and we could lose the seats during the rebooking. Anyone know if there's any other way just to change that CLE - EWR leg?
Jun 24, 22, 3:23 pm
#624
Join Date: Oct 2017
Location: YKM
Programs: UA, AS
Posts: 112
Got a notification last night that AC moved the YVR-LHR time to 6:20pm. Now I can pass the 60min connection time. Just need to talk someone into changing it back....whoever that is--lol
I'll start with UA's facebook team...always had good luck with them.
I'll start with UA's facebook team...always had good luck with them.
Jun 24, 22, 10:27 pm
#625
Join Date: Sep 2013
Posts: 842
Is there any circumstance under which UA would allow me to change the return airport fun Port Elizabeth to Johannesburg?
There’s been a 7hr itinerary change, which leaves me with a very inconvenient layover in JNB. I’d much rather pay for my own flight on an alternate airline to JNB and continue with my itinerary.
There’s been a 7hr itinerary change, which leaves me with a very inconvenient layover in JNB. I’d much rather pay for my own flight on an alternate airline to JNB and continue with my itinerary.
Jun 25, 22, 7:27 am
#626
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,556
Originally Posted by coltonatx
Is there any circumstance under which UA would allow me to change the return airport fun Port Elizabeth to Johannesburg?
There’s been a 7hr itinerary change, which leaves me with a very inconvenient layover in JNB. I’d much rather pay for my own flight on an alternate airline to JNB and continue with my itinerary.
There’s been a 7hr itinerary change, which leaves me with a very inconvenient layover in JNB. I’d much rather pay for my own flight on an alternate airline to JNB and continue with my itinerary.
Jun 26, 22, 2:34 pm
#627
Join Date: Jun 2009
Posts: 232
I have a simple flight from EWR to MCO. There was a schedule change of a little more than 30 minutes. When I logged in, I received a notice to make one free change. However, the app does not allow me to do it and upon calling United, I was told changes are only allowed for 2 hours plus. This conflicts the info in the wiki which says possible changes for 30 mins and refunds for two hours. Has there been an update to this policy or do I need to call and get someone else? While it is no big deal, I was hoping to change the flight time.
TIA
TIA
Jun 26, 22, 2:51 pm
#628
Moderator: United Airlines; FlyerTalk Evangelist
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 59,450
Originally Posted by iexaltu
I have a simple flight from EWR to MCO. There was a schedule change of a little more than 30 minutes. When I logged in, I received a notice to make one free change. However, the app does not allow me to do it and upon calling United, I was told changes are only allowed for 2 hours plus. This conflicts the info in the wiki which says possible changes for 30 mins and refunds for two hours. Has there been an update to this policy or do I need to call and get someone else? While it is no big deal, I was hoping to change the flight time.
TIA
TIA
"Change to alternate UA flight(same origin and destination and original operating carrier or carrier permitted as noted in fare rule)"
are you doing same day?
Jun 26, 22, 4:00 pm
#629
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 2,802
Originally Posted by iexaltu
When I logged in, I received a notice to make one free change. However, the app does not allow me to do it
Jun 26, 22, 4:56 pm
#630
Join Date: Aug 2012
Programs: ba silver
Posts: 490
I would actually keep the earlier flight. AC has been cancelling many flights and it does not take much for you to be stranded.
You can either stay in the sterile area, the MLL is ok.
Or if there is not much of a wait you can enter Canada, catch the Skytrain and be in Vancouver in 30 minutes. When I travel I tend to book flights with a longer layover, unless I have time constraints, than spend a couple of hours in a transit lounge.
You can either stay in the sterile area, the MLL is ok.
Or if there is not much of a wait you can enter Canada, catch the Skytrain and be in Vancouver in 30 minutes. When I travel I tend to book flights with a longer layover, unless I have time constraints, than spend a couple of hours in a transit lounge.
