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Check Your UA Itineraries for Schedule Changes and what to do after one

Check Your UA Itineraries for Schedule Changes and what to do after one

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Old Sep 10, 22, 2:20 pm   -   Wikipost
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Last edit by: seawolf
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UA typically updates schedules on late Wednesday & Friday evenings into the next day morning (USA Central Time).

United's FAQ on Schedule Changes webpage is no more vague but the follow seems to be the present policy

-- reschedule flexibility for 30 minutes or more changes
  • Your origin and destination will have to be the same as on your original itinerary.
  • If you have a connection, you may be able to choose a different connecting city or airport.
  • Alternative flights must be operated by United or our United Express partners.

-- refunds for 2 hours or more changes
--- we may be able to offer you a refund:
  • The scheduled departure or arrival time changes by two hours or more.
  • The change causes issues with the overall length of the trip, such as making the connection time too short or significantly longer than it was originally.
  • If we are unable to accommodate you in the same cabin as purchased refunded either the full price or the difference in fare.
If you're not satisfied with your new itinerary and one of the above scenarios applies, please don't accept the itinerary in Manage Reservations. Instead, you can request a refund online.


Generally, UA is pretty good about being flexible if you are adversely affected by a schedule change. Most reasonable requests will likely be honored. Best to do some self-research prior to calling. Including opening up award space on UA operated flights. If you had a cleared upgrade on UA operated flight, UA will generally honor that in the rescheduling if space is available (but not requiring upgrade inventory space on the new flights)

During this weekend change period and sometimes for a day later, there can be weirdness in displayed aircraft or seating maps, such as Strange/Impossible Aircraft Assignments After UA's Weekend Schedule Update

Early in the COVID pandemic, UA initially change the policy for refund to require 24 hour change, but quickly walked that back to 6 hours. Under DOT and public pressure, UA returned to a 2 hour policy on 6 June 2020. 30 minute change is still the threshold for flexible rebooking

More specific information is found in UA's guidance to TA's (on Jetstream) on re-scheduling
  • Any segment goes from a non-stop to a connection
  • Misconnecting itinerary
  • Change to originally scheduled arrival or departure time of at least + / - 30 minutes
Change to alternate flight (original operating carrier or carrier permitted as noted in fare rule) or UA operated flight. If itinerary includes UA operated segment, UA schedule change rules apply to that segment {meaning changing only to UA operated flight}.
Same booking class. If original booking class unavailable, book lowest available (higher than original booking class, same cabin) up to and including M class. Contact UA if required class of service is unavailable.**
Change fee and add/collect waived - see "Additional parameters for flights impacted by schedule changes" below the chart.
For 2 hours or more, refunds are an option unless you can be rescheduled to be under the 2 hours
Change to original arrival or departure time of 2 hours or more or cancelled flight with no protection
or
Additional parameters for flights impacted by schedule changes
  1. Non-stops may go to connecting flights, and connecting flights may go to non-stops
  2. Connecting hub may be changed
  3. If original day of departure is unavailable, may depart 7 days prior to or after original departure date. If outbound flight is impacted, subsequent flights on same itinerary may be changed to maintain original length of trip.***
  4. Alternate airports within a 250 mile radius of the original origin or departure airport***
    • Change may apply to origin and destination, but must be changed at the original time of ticket reissue
    • Customer is responsible for any additional expenses incurred
Please see footnote below regarding the handling of United Basic Economy fares booked in "N" class.

***Continuing or return travel dates may be voluntarily changed on UA segments only in the original inventory class to maintain the original length of stay prior to the re-accommodation. Changes to the return flight must be in the same PNR and be made in the same transaction as the re-accommodation of the outbound flight. The change fee and add/collect will be waived for changes made to the return (original class of service only).

**United Basic Economy fares booked in "N" class must remain in "N" class when eligible for self-service rebooking due to unacceptable schedule changes or irregular operations. If "N" class is unavailable, please contact Uniteds Customer Contact Centers for assistance. Rebooking into an ineligible booking class may result in the issuance of a debit memo. For non-Basic Economy fares, do not rebook into "N" class.
================= older information =======================
The peak-time for changes is roughly 3-4 months prior to departure but changes occur anytime -- especially aircraft changes within an aircraft family (such as 777-200s or 737-800 vs 737-900).

Schedule changes
Rebooking options if a schedule change has affected your itinerary

If your scheduled departure or arrival time changes by 30 minutes or more, we're happy to try to find other available flight options that meet your needs. Please keep the following in mind when you call:
  • Your origin and destination will have to be the same as on your original itinerary.
  • If you have a connection, you may be able to choose a different connecting city or airport.
  • Alternative flights must be operated by United or our United Express partners.
If we aren't able to find any other flights that meet your needs, requesting a refund may be an option. See the section below for more information.

Ticket refunds

When a schedule change happens, we try our best to provide you with options that minimize the disruption to your travel plans. In cases where the new flight options don't work for you and one of the following scenarios applies, we may be able to offer you a refund:
  • The scheduled departure or arrival time significantly changes.
  • The change causes issues with the overall length of the trip, such as making the connection time too short or significantly longer than it was originally.
  • If we are unable to accommodate you in the same cabin as purchased refunded either the full price or the difference in fare.
If you're not satisfied with your new itinerary and one of the above scenarios applies, please don't accept the itinerary in Manage Reservations. Instead, you can request a refund online.
It is reported that agents will now (12 March 2020) process refunds for 6-hour changes (down from the original new 25+ hours that replaced the previous long practice of 2-hours)
JetStream - Agency Rebooking Parameters


Related thread: Schedule change refund policy changed from 2+ hrs to 25+ hrs now 6+ hrs 12 March 2020

Archive Thread - Check Your UA Itineraries for Schedule Changes and what to do after one [Archive]


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Old Jan 12, 22, 11:17 pm
  #376  
 
Join Date: Dec 2013
Posts: 7
I have a reservation and I have been cautiously optimistic about travel to Japan in March, but the latest news makes it seem highly unlikely. Borders are closed for everyone until at least March. At this point, I think I will cancel.

My United booking has codeshare travel on ANA from SFO to Japan on a day that ANA already announced as canceled (NH7 on March 6th). On United.com the flight shows a schedule change and that my original flight is waitlisted. I cant cancel or change anything online. If I try to cancel Online, it only offers a flight credit option. I know I have to call, but I want to be aware of my options.

When I call United, are they going to allow me to cancel for refund, or will they push me towards flight credit, because they continue to operate UA 837 which is UA metal on a comparable schedule (departing 25 minutes earlier)?
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Old Jan 13, 22, 12:27 am
  #377  
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Originally Posted by Monched View Post
I have a reservation and I have been cautiously optimistic about travel to Japan in March, but the latest news makes it seem highly unlikely. Borders are closed for everyone until at least March. At this point, I think I will cancel.

My United booking has codeshare travel on ANA from SFO to Japan on a day that ANA already announced as canceled (NH7 on March 6th). On United.com the flight shows a schedule change and that my original flight is waitlisted. I cant cancel or change anything online. If I try to cancel Online, it only offers a flight credit option. I know I have to call, but I want to be aware of my options.

When I call United, are they going to allow me to cancel for refund, or will they push me towards flight credit, because they continue to operate UA 837 which is UA metal on a comparable schedule (departing 25 minutes earlier)?
What do you want? To refund or get pushed/switched on to the UA flight?

David
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Old Jan 13, 22, 5:00 am
  #378  
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Originally Posted by Monched View Post
I have a reservation and I have been cautiously optimistic about travel to Japan in March, but the latest news makes it seem highly unlikely. Borders are closed for everyone until at least March. At this point, I think I will cancel.

My United booking has codeshare travel on ANA from SFO to Japan on a day that ANA already announced as canceled (NH7 on March 6th). On United.com the flight shows a schedule change and that my original flight is waitlisted. I cant cancel or change anything online. If I try to cancel Online, it only offers a flight credit option. I know I have to call, but I want to be aware of my options.

When I call United, are they going to allow me to cancel for refund, or will they push me towards flight credit, because they continue to operate UA 837 which is UA metal on a comparable schedule (departing 25 minutes earlier)?
'waitlisted' in this scenario means 'cancelled'. You can get whatever you want, but you'll need to call.
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Old Jan 13, 22, 6:37 am
  #379  
 
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Originally Posted by Monched View Post
I have a reservation and I have been cautiously optimistic about travel to Japan in March, but the latest news makes it seem highly unlikely. Borders are closed for everyone until at least March. At this point, I think I will cancel.
OP, if you really want to visit Japan, just wait until the fat lady sings. Otherwise, you will get a full refund for this trip.
I am in the same boat with a reservation in the middle March. I am not optimistic about it, though.
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Old Jan 13, 22, 9:06 am
  #380  
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Originally Posted by VRFast View Post
If it changes back to 737 and I have row 7 or 9, would I be downgraded if first is filled up?
20 pax will get a seat assignment on the new frame, and others will not. Who does or doesn't is at the discretion (or lack thereof) of the United monkeys with the dartboard.

Policy is to solicit volunteers for the downgrade, and then downgrade upgrades first by reverse status, and finally paying pax in the same order as an IDB.

In practice, sometimes they follow policy and sometimes they downgrade people with no seat assignment.
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Old Jan 13, 22, 6:05 pm
  #381  
 
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Partial refunds of a RT international ticket not allowed?

I booked a RT Asia-US P fare, and a major schedule change occurred on the return: a two-stop itinerary went to a three-stop itinerary. However, I wanted to keep the outbound flight, and flew it as booked. Now, when I call UA to get a partial refund for the return leg due to the schedule change, multiple agents have said they need to go to the rate desk to get the one-way fare for KUL-US and refund me the difference between that and the RT fare.

I have been in this exact situation with AA, and they refunded me the residual half of the RT fare, which is what I expected to happen here. Obviously the residual half in this instance is quite a bit more than the difference between a RT and one-way fare. Is the latter standard UA practice, or if not, how can I get them to refund me the residual half?
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Old Jan 13, 22, 6:13 pm
  #382  
 
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Originally Posted by dkc192 View Post
I booked a RT Asia-US P fare, and a major schedule change occurred on the return: a two-stop itinerary went to a three-stop itinerary. However, I wanted to keep the outbound flight, and flew it as booked. Now, when I call UA to get a partial refund for the return leg due to the schedule change, multiple agents have said they need to go to the rate desk to get the one-way fare for KUL-US and refund me the difference between that and the RT fare.

I have been in this exact situation with AA, and they refunded me the residual half of the RT fare, which is what I expected to happen here. Obviously the residual half in this instance is quite a bit more than the difference between a RT and one-way fare. Is the latter standard UA practice, or if not, how can I get them to refund me the residual half?
Believe you should be able to see outbound and return split (at least the PQP part of it) in the app, and by now the outbound would have registered to your MP account. These splits may be far from the 50/50 mark. Dont understand what UA feels is debatable.
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Old Jan 13, 22, 6:24 pm
  #383  
 
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Originally Posted by AirbusFan2B View Post
Believe you should be able to see outbound and return split (at least the PQP part of it) in the app, and by now the outbound would have registered to your MP account. These splits may be far from the 50/50 mark. Dont understand what UA feels is debatable.
Outbound and return PQP are split 50/50 evenly.
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Old Jan 13, 22, 6:51 pm
  #384  
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Originally Posted by dkc192 View Post
... Obviously the residual half in this instance is quite a bit more than the difference between a RT and one-way fare. Is the latter standard UA practice, or if not, how can I get them to refund me the residual half?
Yes, that us standard UA for voluntary cancellation. Otherwise it becomes a backdoor way to defeat normal high one-way fares where they exist.

However if the schedule change moved you into "refundable" situation (2 hour change in arrival or departure -- usually occurs if a stop is added), then UA will split the fare.
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Old Jan 13, 22, 11:37 pm
  #385  
 
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Originally Posted by DELee View Post
What do you want? To refund or get pushed/switched on to the UA flight?

David
At this point, I almost certainly just want a refund. I dont think Ill be allowed in the country any time soon, so the same-day United flight is not my preference. A flight credit wont do me any good, because I originally had the good fortune of getting one of those absurdly cheap flights to Japan. Im not expecting to be able to replicate it any time soon.

If I could change the date to 6 months out, Id prefer that. Is that an option to ask for? I imagine not. Its in Uniteds interest to make me repurchase at significantly higher prices.
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Old Jan 14, 22, 2:01 am
  #386  
 
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Originally Posted by Monched View Post
At this point, I almost certainly just want a refund. I dont think Ill be allowed in the country any time soon, so the same-day United flight is not my preference. A flight credit wont do me any good, because I originally had the good fortune of getting one of those absurdly cheap flights to Japan. Im not expecting to be able to replicate it any time soon.

If I could change the date to 6 months out, Id prefer that. Is that an option to ask for? I imagine not. Its in Uniteds interest to make me repurchase at significantly higher prices.
The best UA will do is to postpone your trip by one week. I got two similar tickets and got upgraded with PlusPoints. A friend of mine got more tickets. I think that I will wait until late February to cancel my ticket because I will loan UA interest-free loan as long as possible.
Cheers!
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Old Jan 14, 22, 9:27 am
  #387  
 
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Originally Posted by WineCountryUA View Post
Yes, that us standard UA for voluntary cancellation. Otherwise it becomes a backdoor way to defeat normal high one-way fares where they exist.

However if the schedule change moved you into "refundable" situation (2 hour change in arrival or departure -- usually occurs if a stop is added), then UA will split the fare.
Yes, the schedule change qualifies me for a refund: nonstop DEN-NRT went to a connection. I think the third agent I spoke to finally understood this bit, and sent it off to refunds with a specific note to that effect.
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Old Jan 15, 22, 10:25 am
  #388  
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Noticed a schedule change for April last night...

Logged out without doing anything...
(received a "your request could not be processed" error message when logging out )

Looked at the itinerary this morning as I wanted to look for alternative flights and the schedule change had been accepted

Not happy and will wait until Monday before calling
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Old Jan 18, 22, 7:02 pm
  #389  
 
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Connection time at EWR changed to 43 minutes. What happens if I miss connection?

Im travelling kids in tow (5,8) BOS-EWR-CUN and UA have just changed the scheduled, delaying my BOS flight by 15 mins or so and pulling forward the EWR-CUN by 45 mins or so, changing my carefully planned, leisurely 2 hourish connection down to 43 mins.

This is obv a legal connection and I imagine easily doable in Terminal c, if all goes well.

My question is what happens if all does not go well?

UA have another direct flight leaving a couple of hours later, so wouldnt be too big a deal If that flight is full however, as misconnects, would they guarantee to put us on it, or if full would we be at the mercy of at least 4 people not making it, to get on board?
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Old Jan 18, 22, 7:19 pm
  #390  
 
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If this were me with two little kids involved i would be calling United to see about being put on an earlier flight or later flight.

I had a similar change for a flight in November and it was just me. I had to hussle as the first flight was delayed and just made my connecting flight as it was delayed. I would not want to be in that position with little kids.
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