Last edit by: WineCountryUA
Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and we’ve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just can’t find it or aren’t sure where to look.
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Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]
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Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA
These are the two rules for this thread:
- Use this thread for a simple, basic question. Moderators may move posts to other threads if the question deserves its own thread.
- Any member who can post a constructive, patient answer is welcome to reply.
Generally there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.
Additional tools for members seeking information about MileagePlus:
United MileagePlus Master Wiki
"New" United Airlines Forum Glossary
Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2017]
#811
Join Date: Feb 2012
Posts: 73
I have a mixed class fare, with a segment in fare class B going there and a return segment in Q on the way back.
Two questions:
1) If I need to make changes to the date on the outbound, I assume it will be permitted given the B class, perhaps just paying the difference in fare at the time of change. Correct?
2) What if I need a refund on the entire flight? Segment in B is refundable, but Q is not, so would I get a partial refund?
Two questions:
1) If I need to make changes to the date on the outbound, I assume it will be permitted given the B class, perhaps just paying the difference in fare at the time of change. Correct?
2) What if I need a refund on the entire flight? Segment in B is refundable, but Q is not, so would I get a partial refund?

#812
Moderator: United Airlines; FlyerTalk Evangelist
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 62,361
I have a mixed class fare, with a segment in fare class B going there and a return segment in Q on the way back.
Two questions:
1) If I need to make changes to the date on the outbound, I assume it will be permitted given the B class, perhaps just paying the difference in fare at the time of change. Correct? ...
Two questions:
1) If I need to make changes to the date on the outbound, I assume it will be permitted given the B class, perhaps just paying the difference in fare at the time of change. Correct? ...
These are standard industry policies.

#813
Join Date: Apr 2004
Location: CHI
Programs: UA GS
Posts: 443
UA MP miles on SK operated by BE
Hi there. As part of an intercontinental itinerary an SAS ticket, can I earn MileagePlus RDM and PQM for a flight with an SK flight number but operated by Flybe? Thank you!

#814
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 13,398
No. Flybe is not a United partner so the flight is not eligible for MileagePlus credit. UA uses the operating carrier as the determining factor.

#815
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,723
can united.com see award availability on Ethiopian ?
I'm looking at ADD-SEZ.
Expert flyer shows availability, but no matter what dates I try on united.com it comes back with nothing. united.com does come back it I search for revenue fares.
Is it a case that ethiopian doesn't release awards to partners ?
UPDATE
Looking in the ET forum shows that there is an ongoing glitch that means ET awards are not showing on UA. Check the more recent posts here:-
Ethiopian Airlines (ET) award questions / experiences
I'm looking at ADD-SEZ.
Expert flyer shows availability, but no matter what dates I try on united.com it comes back with nothing. united.com does come back it I search for revenue fares.
Is it a case that ethiopian doesn't release awards to partners ?
UPDATE
Looking in the ET forum shows that there is an ongoing glitch that means ET awards are not showing on UA. Check the more recent posts here:-
Ethiopian Airlines (ET) award questions / experiences
Last edited by tangey; Jun 6, 17 at 12:09 pm

#816
Join Date: Oct 2007
Location: Catania, Sicily/South Jersey (PHL)/Houston, Texas/Red Stick/airborne in-between
Programs: United Global Svcs, AA ExecPlat, WN RR, AZ(RIP) Freccia Alata+, Hilton Gold, Bonvoy Gold, Hertz Prez
Posts: 3,385
So, I rarely actually gripe or complain to UNITED officially about anything, but I am not thrilled with my overall experience Monday. I'd enjoy hearing your advice about the proper way to voice my displeasure.
I was booked on a paid business ticket FCO-FRA-IAH (on the UA flight FRA-IAH, LH FCO FRA) Upon arrival at the check-in desk Monday morning LH could not find my seat reserved in their system. They could pull up the rez by the UA ticket number but UA had not requested the seat from LH. I called the 1k line and after some waiting was told to ask if they had biz seats available to which the LH agent said they did but UA could not get it booked. At one point the first UA agent told me to "sort it out myself" since I was at the ticket counter... I called back and second explained they needed a Z fare on LH. Well, that is fine, but why sell me a ticket weeks out and then not actually get the seat from LH.
Well, the second 1k agent says she can get me on the UA flight to IAD then IAH. This does not thrill me as the arrival time is much later and I do not like connecting back in the USA even with GE and precheck, but I had little choice but to take it. Of course my IAH flight was delayed due to weather but I made it to IAH about 9:20pm. I'd also prefer to be in biz on a lie-flat 777 for most of the trip versus the ~3 hours in domestic F instead but yes these are first world problems ;-)
In summary, I think the "you can work it out yourself" attitude was unsat and the UA inability to finalise a flight with LH even though they sold me the ticket was as well.
Yes I got from point A to B and do not expect compensation per se but would like to ensure something like this does not happen again. Do you think writing the 1K feedback email is the best option to explain? Or another route?
I was booked on a paid business ticket FCO-FRA-IAH (on the UA flight FRA-IAH, LH FCO FRA) Upon arrival at the check-in desk Monday morning LH could not find my seat reserved in their system. They could pull up the rez by the UA ticket number but UA had not requested the seat from LH. I called the 1k line and after some waiting was told to ask if they had biz seats available to which the LH agent said they did but UA could not get it booked. At one point the first UA agent told me to "sort it out myself" since I was at the ticket counter... I called back and second explained they needed a Z fare on LH. Well, that is fine, but why sell me a ticket weeks out and then not actually get the seat from LH.
Well, the second 1k agent says she can get me on the UA flight to IAD then IAH. This does not thrill me as the arrival time is much later and I do not like connecting back in the USA even with GE and precheck, but I had little choice but to take it. Of course my IAH flight was delayed due to weather but I made it to IAH about 9:20pm. I'd also prefer to be in biz on a lie-flat 777 for most of the trip versus the ~3 hours in domestic F instead but yes these are first world problems ;-)
In summary, I think the "you can work it out yourself" attitude was unsat and the UA inability to finalise a flight with LH even though they sold me the ticket was as well.
Yes I got from point A to B and do not expect compensation per se but would like to ensure something like this does not happen again. Do you think writing the 1K feedback email is the best option to explain? Or another route?

#817
Moderator: United Airlines; FlyerTalk Evangelist
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 62,361
.... In summary, I think the "you can work it out yourself" attitude was unsat and the UA inability to finalise a flight with LH even though they sold me the ticket was as well.
Yes I got from point A to B and do not expect compensation per se but would like to ensure something like this does not happen again. Do you think writing the 1K feedback email is the best option to explain? Or another route?
Yes I got from point A to B and do not expect compensation per se but would like to ensure something like this does not happen again. Do you think writing the 1K feedback email is the best option to explain? Or another route?
While the agent was probably correct you were in the best position in front of an airport agent (who has more power than a phone agent), a customer should never feel unsupported in a problem situation.
As what to do? Dependents on what you want to happen. You will likely get a apology and some miles or ETC. You will not likely get a real answer to the problem or a guarantee anything will really happen to prevent this in the future. May a comment "we will submit a problem report. "
But yes, an email to 1K CS is warranted, UA needs the feedback but you will never know what happens afterwards.

#818
Join Date: Jul 2011
Location: SAN
Programs: oneworld Rusty Iron; Starwood Aluminum
Posts: 207
Is there a rhyme or reason to when Saver Awards (econ) are "often" released for a particular route?
Im trying to book CVG-ORD the first week in May '18, and after having watched availability slowly pop up for Mon-Weds each week in April, assumed any day now my dates would start showing. But alas, no. Is it a case of any day now? Maybe months? Maybe never?
Im trying to book CVG-ORD the first week in May '18, and after having watched availability slowly pop up for Mon-Weds each week in April, assumed any day now my dates would start showing. But alas, no. Is it a case of any day now? Maybe months? Maybe never?

#819
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR but currently stuck in Texas
Programs: UA lifetime MM / *A Gold
Posts: 14,148
Revenue management works in mysterious ways and may or may not release saver seats if many remain unsold.
IME saver seats popped up a few days before departure if many unsold seats remain. Not many are able to book at last minute, moreover there is that close in fee if not top elite, which is why I no longer take advantage of this.

#820
Join Date: Jun 2016
Programs: UA 1K, Marriott Platinum, National Exec Elite
Posts: 32
If I am flying on Air New Zealand, booked through Expedia, does this qualify me for PQM's with United? I know it wont for PQD and PQS, but curious for PQM as this could propel me to 1K if so.
Thanks
Thanks

#821
Join Date: Jul 2011
Location: SAN
Programs: oneworld Rusty Iron; Starwood Aluminum
Posts: 207
This.
Revenue management works in mysterious ways and may or may not release saver seats if many remain unsold.
IME saver seats popped up a few days before departure if many unsold seats remain. Not many are able to book at last minute, moreover there is that close in fee if not top elite, which is why I no longer take advantage of this.
Revenue management works in mysterious ways and may or may not release saver seats if many remain unsold.
IME saver seats popped up a few days before departure if many unsold seats remain. Not many are able to book at last minute, moreover there is that close in fee if not top elite, which is why I no longer take advantage of this.

#822
Join Date: Jan 2016
Location: CLE (mostly)
Programs: UA Plat, Hyatt Explorist, Mlife Gold, Starbucks Gold
Posts: 820

#823
Join Date: Apr 2014
Programs: UA 1K (ex-GS), Marriott Titanium (lifetime Plat), Hyatt Globalist
Posts: 904

#824
Join Date: Jan 2016
Location: CLE (mostly)
Programs: UA Plat, Hyatt Explorist, Mlife Gold, Starbucks Gold
Posts: 820
I'm flying CLE-IAH, flight time 3h05 with a 6:10pm departure.
Considering MUA to First- will there be a meal on this flight?
UA NAm Dining site would indicate "yes", but Upgrade option shows "United First / Snacks Available for Purchase"
Considering MUA to First- will there be a meal on this flight?
UA NAm Dining site would indicate "yes", but Upgrade option shows "United First / Snacks Available for Purchase"

#825
Moderator: United Airlines; FlyerTalk Evangelist
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 62,361
Yes there should be a meal at this time of day but generally these flights are UX operated. If so, there are no hot meals on UX flights.
