United Consolidated Compensation Thread [2017]

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Last year's thread United Consolidated Compensation Thread [2016]
And earlier United Consolidated Compensation Thread [2015]

Frequently Asked Questions:

1. I think I deserve something from UA -- whom do I contact?

- Flight attendants: get compensation onboard for aircraft/inflight-related items. (NEW)
- 1K/GS: Contact UA via the emails on the back of your MP card.
- Other UA Elites: PremierVoice
- All others (including all non-UA elites): Customer Care

Except for a few exceptions (see below), UA is under NO OBLIGATION to provide compensation but may instead provide a goodwill gesture as an appreciation.

2. What is the Customer Appreciation website?

It is a website dedicated by UA for proactive compensation/goodwill offer.

If you have been:
a. Told inflight to go to this website/Received e-mails from Proactive Recovery Operations Team
b. Received a "We are sorry for the inconvenience" card.

You should go to the website and claim your offer first before contacting Customer Care.

3. What do I get if UA decides to provide me the compensation/goodwill gesture?

UA's compensation/goodwill gesture generally will be provided in a form of ETCs or miles based on your elite status. Currently, the ETCs and miles offered maintains 2 cpm ratio ($50 ETC =2,500 miles).

4. Should I take miles or ETCs, and which one is better?

It is a personal preference on how you use the miles/ETCs.

Miles don't expire if you have account activity at least once every 18 months or have a qualified Chase UA-branded credit card. ETCs have a 1-year validity from initial issuance and can be used on flights operated by UA or as UA Express ONLY

Miles are likely to provided greater value than 2 cpm for those booking international premium cabins. ETCs might have greater value for domestic trips. For example, a $100 ETC may be sufficient enough to cover much of the cost of your future trip, its equivalent miles (5,000 miles) does not. And the ETC trip will earn PQDs (no value subtraction), PQM/Ss & RDMs. See Consolidated "Various tips for using an electronic certificate (TCVA & 016)" [Merged] for detail.

5. What recourse do I have other than Customer Care?

You should consider everything with Customer Care is final. However, if you want to push further, you can try emailing UA executives (including the CEO). UA is known to respond customers' emails.

UA's Executive Contacts (Credited to Christopher Elliott)

6. What about DOT?

If you believe your issues may fall within the jurisdiction of the U.S. Department of Transportation (DOT), contact DOT via the Air Travel Complaint - Comment Form.

NOTE - What the DOT does is to refer your complaint to UA and require UA to respond. DOT does not handle complaints unless they involve in violating DOT regulations.

7. What about if I have been "Involuntary Denied Boarding" (IDB) by UA?

See Is this IDB? Am I entitled to IDB compensation? [Consolidated]

8. What if I get downgraded (traveling in a lower cabin then I was booked)?

See Downgraded from First/Business Class on United (Questions, Compensation, etc.) [2016]

9. What about baggage claim?

Contact Baggage Resolution Service Center

10. What about if I have a EC261/2004 claim against UA?

See Best Practices for Filing EU 261 Claims Against United?
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Old May 24, 17, 1:05 am
  #241  
 
Join Date: Apr 2009
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Originally Posted by Kacee View Post
Please re-read OP's post.
Yes, I see the Red, do you know the rules? Thanks..

"Premier Silver members and one companion enjoy complimentary access to Economy Plus seating, when available, upon check-in."

Does not say after check in..?

Last edited by Flying Machine; May 24, 17 at 1:13 am
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Old May 24, 17, 1:35 am
  #242  
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Originally Posted by Flying Machine View Post
Yes, I see the Red, do you know the rules? Thanks..

"Premier Silver members and one companion enjoy complimentary access to Economy Plus seating, when available, upon check-in."

Does not say after check in..?
Are you suggesting it not available after check-in?

Because the same rules state Golds and above have E+ access "at booking", do you read that as no access after booking?
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Old May 24, 17, 1:40 am
  #243  
 
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Originally Posted by WineCountryUA View Post
Are you suggesting it not available after check-in?

Because the same rules state Golds and above have E+ access "at booking", do you read that as no access after booking?
Not at all, I'm just seeking the rule for silvers. I see your point but I really don't know the rule as I be been Gold or Higher for many years and don't know what the situation is for Silvers.. Thanks and Safe Travels
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Old May 24, 17, 1:54 am
  #244  
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Originally Posted by Flying Machine View Post
... I'm just seeking the rule for silvers. ....
The standard interpretation has been Silver have access starting at T-24 and it is easy to find reports on FT of access after check-in -- in fact a standard recommend is for Silvers to check for E+ after check-in once upgrades of higher elites happen.
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Old May 24, 17, 2:00 am
  #245  
 
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Originally Posted by WineCountryUA View Post
The standard interpretation has been Silver have access starting at T-24 and it is easy to find reports on FT of access after check-in -- in fact a standard recommend is for Silvers to check for E+ after check-in once upgrades of higher elites happen.
Thanks for the clarifaction.. I have a Buddy whom just moved over to UA and is a Silver (thus my request) as I'm guiding him of late
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Old May 24, 17, 8:45 am
  #246  
 
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$100 for non-functional TV, no status, 4 hour flight
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Old May 24, 17, 9:07 am
  #247  
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Sent an e-mail praising the crew on a recent PS flight EWR-SFO flight and in passing, I also mentioned that my flight was delayed, and that it was going to be delayed from the beginning as the delayed inbound aircraft was to arrive 10 minutes after boarding was to commence for my flight yet there was no delay posted at the gate nor was there any communication from United either via the United app or via text message and that United should work on "unreasonable turn times and better communication regarding delays (mentioned how the PMUA text messaging system worked much better than the current system) and in the reply thanking me for my praise of the crew, I was given 5,000 miles as an apology for the poor communication - and totally unsolicited as the premise of my letter was praise and not seeking compensation

edited to add: Now if I was seeking compensation, i would have asked about the on-going "no sundae issue"

Last edited by goalie; May 24, 17 at 9:16 am
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Old May 24, 17, 9:15 am
  #248  
 
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Originally Posted by WineCountryUA View Post
The standard interpretation has been Silver have access starting at T-24 and it is easy to find reports on FT of access after check-in -- in fact a standard recommend is for Silvers to check for E+ after check-in once upgrades of higher elites happen.
Thanks, yes T-24 is the rule according to the agent over the phone. (I called in to clarify for my brother)

Gate agents have never refused him when they saw it's silver. This one was apparently very ignorant and just left the desk after saying no.
Unfortunately he's silver so he has no lounge access. Lounge agents are the ones that take care of all my problems generally if any arise.
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Old May 24, 17, 9:19 am
  #249  
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Originally Posted by Flying Machine View Post
Yes, I see the Red, do you know the rules? Thanks..

"Premier Silver members and one companion enjoy complimentary access to Economy Plus seating, when available, upon check-in."

Does not say after check in..?
That's utter nonsense.

You yourself basically agreed comp would have been warranted if the denial had been by the GA:

Originally Posted by Flying Machine View Post
Couldn't the travler monitored and changed on the App or the Gate..
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Old May 24, 17, 11:35 am
  #250  
 
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$100 - compensation for 30 min security lines (IAH- term. C, Premier Access, domestic A class) and not working power sockets on board
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Old May 24, 17, 11:49 am
  #251  
 
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Originally Posted by Marcin83 View Post
$100 - compensation for 30 min security lines (IAH- term. C, Premier Access, domestic A class) and not working power sockets on board
UA is responsible for security lines? I think they gave you the $100 though for power issues.
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Old May 24, 17, 11:52 am
  #252  
 
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Originally Posted by TennisNoob View Post
UA is responsible for security lines? I think they gave you the $100 though for power issues.
No idea. They had only 1 security check-point for Premier Access customers (and huge lines) and 3-4 for TSA Precheck which was almost empty...
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Old May 24, 17, 1:55 pm
  #253  
 
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Originally Posted by Marcin83 View Post
No idea. They had only 1 security check-point for Premier Access customers (and huge lines) and 3-4 for TSA Precheck which was almost empty...
*facepalm, one is enough for TSA precheck lol.
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Old May 25, 17, 3:02 am
  #254  
 
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Originally Posted by WineCountryUA View Post
Sorry to hear, I have had it a couple of times and it was terrible.

Food poisoning is a very difficult thing to pinpoint the source of.

per NHS.uk

MedlinePlus
I was flying the whole day on united from SD. and didn't eat dinner the night before so options are my fruit plate at 7AM from SAN->DEN, the first meal they served around 1PM, or the breakfast they served roughly 8-9 hours after the first meal. Given when I got sick, i'd have to say it was the breakfast. i'm guessing i was the only one in business who had the indian vegetarian breakfast. three days later, and i'm still sick
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Old May 25, 17, 11:17 am
  #255  
 
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Originally Posted by dag16 View Post
I was flying the whole day on united from SD. and didn't eat dinner the night before so options are my fruit plate at 7AM from SAN->DEN, the first meal they served around 1PM, or the breakfast they served roughly 8-9 hours after the first meal. Given when I got sick, i'd have to say it was the breakfast. i'm guessing i was the only one in business who had the indian vegetarian breakfast. three days later, and i'm still sick
3 days is a long time. I would see a doctor asap. Or, if you are traveling in a country that sells all drugs OTC (like Thailand), I would go with azithromycin (500mg dose for 3 days or 1g once) or ciprofloxacin.

Good Luck!
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