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UA Upsell Offers to Business/First/PP at Purchase and Day of Departure (TOD)

UA Upsell Offers to Business/First/PP at Purchase and Day of Departure (TOD)

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Old Mar 20, 20, 7:13 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
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UA will generally offer cash upgrades from any non-Basic Economy fare for UA operated flights, these can be offered:
- At the time of purchase
- Before travel in the itinerary view
- At check-in (computer, smartphone, airport)
- You can inquire with an agent anytime (including at the gate)
The price can vary, as it appears multiple processes are used -- occasionally yielding strangely high offers. Always cross-check on what the fare difference (up fare) might be and consider instead Buy up to higher fare class w/o change fee? {GG BUYUP}

Awards tickets may be offered similar cash upgrade but only at check-in

For Check-in offers, these can vary post initial check-in, so check back closer to departure.

Such upgrades will be eligible for all the benefits of a premium cabin ticket, UA makes no distinction on how a passenger premium cabin ticket was obtained.

Generally, fees for upgrades are non-refundable if you voluntarily cance. If UA cancels or fails to provide the upgrade, the fees will be refunded. On voluntary changes, the agent may transfer to the changes flight but that is not standard policy.

True up-fares (ADD/COLLECT) are transferable if the appropriate inventory space is available.

Fees paid for upgrades now {2020) earn PQPs
Will the upgrade earn PQDs or bonus PQMs see the wiki of Some Paid Upgrades Count Towards PQD & mileage bonus and some DON"T!
On how pricing is structured, see A Comprehensive Look at Domestic First Class Monetization (FCM) on United

Previous Threads:
UA Upsell Offers to Business/First at Purchase and Day of Departure (TOD) [Archive]

2016 Upsell Offers to Business/First (UFC/PCU) Questions/Discussion (Paid Upgrades)
2015 Upsell Offers to Business/First (UFC/PCU) Questions/Discussion (Paid Upgrades)
2014 Upsell Offers to Business/First (UFC/PCU) Questions/Discussion (Paid Upgrades)
2013 "Upsell Offers to Business/First (UFC/PCU)" Questions/Discussion (Paid Upgrades)

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Old Jun 4, 19, 9:22 am
  #1096  
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Join Date: Oct 2001
Location: Austin, TX
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Originally Posted by Kacee View Post
There are times I really feel sorry for UA cs personnel.
To be fair, the agent brought some of that on themselves, in part by attempting to apply the domestic clearance rule to an international flight. The upgrade should be able to be cleared at T-60 in that case.

I'm not a fan of some agents' bizarre fixation with trying to maximize UA's revenue at all costs. You'd think they were getting a commission, although the various gate agents who post here indicate that's not the case.

OP: You got a bad agent, but, yes, some will sell upgrades at the gate.
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Old Jun 4, 19, 9:58 am
  #1097  
 
Join Date: Jul 2015
Location: San Francisco
Programs: UA 1K, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
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Originally Posted by jsloan View Post

OP: You got a bad agent, but, yes, some will sell upgrades at the gate.
Some? That seems like more and more the norm now. There is a whole thread on agents at DEN practically holding and open auction at the gate. To be fair it sounds like this has been terminated and I have not witnessed recently. To your other point while the flight is technically international depending on where you fly out of I think a lot of the GAs used into YYC tend to work domestic gates. Often the flights originate out of a domestic gate (again depending on where you are departing from).
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Old Jun 4, 19, 10:16 am
  #1098  
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Originally Posted by nomad420 View Post
To your other point while the flight is technically international depending on where you fly out of I think a lot of the GAs used into YYC tend to work domestic gates.
Yes, but that doesn't change the check-in requirement. The purpose of T-30 clearance for the gate list isn't (supposed to be) to allow gate agents to sell the upgrades to passengers who have already checked in; it's to allow UA to sell into the open seats until the check-in deadline. At T-60, you can no longer purchase an international ticket, so the only new revenue that UA would have coming in would be from buy-ups at the gate.
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Old Jun 4, 19, 10:44 am
  #1099  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
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Originally Posted by jsloan View Post

I'm not a fan of some agents' bizarre fixation with trying to maximize UA's revenue at all costs. You'd think they were getting a commission, although the various gate agents who post here indicate that's not the case.
It might not bring a commission - but it might be part of a performance metric and maybe career advancement......

If agent A sells X and agent B sells 3X, who gets a better performance rating or possible promotion.....
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Old Jun 4, 19, 11:43 am
  #1100  
 
Join Date: Mar 2004
Location: LAX IAH AMS
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Originally Posted by Kacee View Post
There are times I really feel sorry for UA cs personnel.
yes, how dare I expect anything after dropping $80k a year with a company. Shame on me.
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Old Jun 4, 19, 3:30 pm
  #1101  
 
Join Date: Aug 2015
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Originally Posted by avi8tir View Post
I’ve been out of the US for 3 years now. Just moved back. While I was away, any domestic travel was always linked in with my international biz class legs so flights were always in F.

now that I am back in the US, CPU (and RPU) roulette begins.

Today, flying IAH-YYC. Upgrade didn’t clear at T-5. Cabin is J6. Applied RPU at T-3. Cabin J3. Down to J2 at 2 days out. GS cannot clear RPU unless there are 3 seats. J1 up until boarding.

Here is is where I knew everything has changed. I was #1 on the upgrade list. Walked up at T-45 minutes to ask if they’d cleared the upgrade list. They said they can’t clear it until 30 minutes out. Also mentioned that someone had already expressed interest in buying the last seat. I immediately said that I would buy it, if that was the case. They told me I could not because the other person had asked first. FYI - the person was no where to be found - where I was standing st the counter, ready to pay.

Boarding commenced at T-38. I walked back up and asked if they could clear me. They said again they could not until T-30 because they “Had to hold out for revenue seats” I was absolutely blown away. 6 years as a GS and they have to wait 5 minutes? Again, I said I’d buy the seat. Again they said someone had already asked. At this point my head almost exploded. T-30.... I asked ok, now can you clear me? The agent literally walked out into the crowd of people waiting to board and found the person to see if he still wanted to buy the upgrade. he declined, my upgrade cleared, end of story.

This cannot be policy. Please tell me it is not. Plus, the fact that I was at the counter with my card out to pay and she would not let me because “somebody already asked”

rant over.


Originally Posted by avi8tir View Post


yes, how dare I expect anything after dropping $80k a year with a company. Shame on me.
I won't attribute blame or fault here, but I will observe that is the kind of approach that tends to make GA's annoyed, and annoyed GA's don't push upgrades.

edit add: you're probably better off asking once, letting it ride, and then writing to GS later if you're dissatisfied.
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Old Jun 7, 19, 1:13 pm
  #1102  
 
Join Date: Jul 2013
Posts: 31
Originally Posted by j2simpso View Post
Hello again,

Just thought I'd let everyone know that the Upgrade Offers Spreadsheet has been updated to this point.

Apologies for the delay in updating the sheet - I've had quite the busy term in Master's programme in the UK (assessments finished on Tuesday and was in transit since then).

I'll try updating the other United resources in the coming days as I transit to DPS (currently in YYZ).

Safe Travels,

James
Requested access to the spreadsheet today. Thanks!
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Old Jun 7, 19, 1:33 pm
  #1103  
 
Join Date: Dec 2014
Location: Midwest USA, Asia
Programs: UA Plat, IHG Spire, Hertz PC
Posts: 617
EWR-ORD $209 declined
EWR-ORD $141 accepted; originally fare class U and ended up in D

HKG-EWR $3909 declined (booked as fare class R for PP)
HKG-EWR $2109 declined (booked as fare class R for PP); 10 apparent nonrevs cleared into polaris and one seat went out empty. also had 9 empty PP seats.
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Old Jun 7, 19, 2:11 pm
  #1104  
 
Join Date: Jul 2013
Posts: 31
IAH-SYD upgrade pricing

Is this typical upgrade pricing (IAH-SYD roundtrip)? Seems like a lot to upgrade from E/G to D, though it is cheaper than buying D outright.


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Old Jun 7, 19, 3:04 pm
  #1105  
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This just arrived in my inbox, about 2 weeks before the trip:


Flight 1 of 1 DCA to ORD 2 hr 15 mn Airbus A319
United First
$2,274 per person

Um, that would be a no.
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Old Jun 7, 19, 5:50 pm
  #1106  
 
Join Date: Nov 2014
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Originally Posted by msmoxie View Post
Is this typical upgrade pricing (IAH-SYD roundtrip)? Seems like a lot to upgrade from E/G to D, though it is cheaper than buying D outright.


I don't know if it is but if I could confirm today into Polaris for 30,000 miles + $350 I would jump on that as soon as possible for a 16 hour flight.
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Old Jun 8, 19, 4:47 am
  #1107  
 
Join Date: Sep 2008
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Originally Posted by N104UA View Post
I don't know if it is but if I could confirm today into Polaris for 30,000 miles + $350 I would jump on that as soon as possible for a 16 hour flight.
If you look closely at the graphic it said "Wait list Only" next to that option, so no, you couldn't confirm that immediately.

I'm pretty new to UA, so I'm not sure how often miles+co-pay type upgrades clear, but I certainly would jump on it for that flight as well.

Regards
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Old Jun 8, 19, 5:16 am
  #1108  
 
Join Date: Nov 2012
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Originally Posted by scubadu View Post
If you look closely at the graphic it said "Wait list Only" next to that option, so no, you couldn't confirm that immediately.

I'm pretty new to UA, so I'm not sure how often miles+co-pay type upgrades clear, but I certainly would jump on it for that flight as well.

Regards
IAH to SYD does not show "Waitlist Only".

But SYD to IAH does.
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Old Jun 8, 19, 5:20 am
  #1109  
 
Join Date: Sep 2008
Location: AUS
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Originally Posted by StuckinITH View Post
IAH to SYD does not show "Waitlist Only".

But SYD to IAH does.
Ah sorry, my bad, was just viewing the last portion of the post and saw that graphic.

Thanks for correcting me.

Regards
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Old Jun 8, 19, 7:43 am
  #1110  
 
Join Date: Nov 2017
Location: New York City
Programs: UA GS 1MM
Posts: 88
Originally Posted by fumje View Post
I won't attribute blame or fault here, but I will observe that is the kind of approach that tends to make GA's annoyed, and annoyed GA's don't push upgrades.

edit add: you're probably better off asking once, letting it ride, and then writing to GS later if you're dissatisfied.
Originally Posted by avi8tir View Post


yes, how dare I expect anything after dropping $80k a year with a company. Shame on me.
Next time, just buy the upgrade from the app
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