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UA Upsell Offers to Business/First/PP at Purchase and Day of Departure (TOD)

UA Upsell Offers to Business/First/PP at Purchase and Day of Departure (TOD)

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Old Aug 3, 19, 4:59 pm   -   Wikipost
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Old Jun 4, 19, 9:22 am
  #1096  
 
Join Date: Oct 2001
Location: Austin, TX
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Originally Posted by Kacee View Post
There are times I really feel sorry for UA cs personnel.
To be fair, the agent brought some of that on themselves, in part by attempting to apply the domestic clearance rule to an international flight. The upgrade should be able to be cleared at T-60 in that case.

I'm not a fan of some agents' bizarre fixation with trying to maximize UA's revenue at all costs. You'd think they were getting a commission, although the various gate agents who post here indicate that's not the case.

OP: You got a bad agent, but, yes, some will sell upgrades at the gate.
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Old Jun 4, 19, 9:58 am
  #1097  
 
Join Date: Jul 2015
Location: San Francisco
Programs: UA GS, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold
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Originally Posted by jsloan View Post

OP: You got a bad agent, but, yes, some will sell upgrades at the gate.
Some? That seems like more and more the norm now. There is a whole thread on agents at DEN practically holding and open auction at the gate. To be fair it sounds like this has been terminated and I have not witnessed recently. To your other point while the flight is technically international depending on where you fly out of I think a lot of the GAs used into YYC tend to work domestic gates. Often the flights originate out of a domestic gate (again depending on where you are departing from).
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Old Jun 4, 19, 10:16 am
  #1098  
 
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Originally Posted by nomad420 View Post
To your other point while the flight is technically international depending on where you fly out of I think a lot of the GAs used into YYC tend to work domestic gates.
Yes, but that doesn't change the check-in requirement. The purpose of T-30 clearance for the gate list isn't (supposed to be) to allow gate agents to sell the upgrades to passengers who have already checked in; it's to allow UA to sell into the open seats until the check-in deadline. At T-60, you can no longer purchase an international ticket, so the only new revenue that UA would have coming in would be from buy-ups at the gate.
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Old Jun 4, 19, 10:44 am
  #1099  
 
Join Date: Sep 2006
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Originally Posted by jsloan View Post

I'm not a fan of some agents' bizarre fixation with trying to maximize UA's revenue at all costs. You'd think they were getting a commission, although the various gate agents who post here indicate that's not the case.
It might not bring a commission - but it might be part of a performance metric and maybe career advancement......

If agent A sells X and agent B sells 3X, who gets a better performance rating or possible promotion.....
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Old Jun 4, 19, 11:43 am
  #1100  
 
Join Date: Mar 2004
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Originally Posted by Kacee View Post
There are times I really feel sorry for UA cs personnel.
yes, how dare I expect anything after dropping $80k a year with a company. Shame on me.
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Old Jun 4, 19, 3:30 pm
  #1101  
 
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Originally Posted by avi8tir View Post
I’ve been out of the US for 3 years now. Just moved back. While I was away, any domestic travel was always linked in with my international biz class legs so flights were always in F.

now that I am back in the US, CPU (and RPU) roulette begins.

Today, flying IAH-YYC. Upgrade didn’t clear at T-5. Cabin is J6. Applied RPU at T-3. Cabin J3. Down to J2 at 2 days out. GS cannot clear RPU unless there are 3 seats. J1 up until boarding.

Here is is where I knew everything has changed. I was #1 on the upgrade list. Walked up at T-45 minutes to ask if they’d cleared the upgrade list. They said they can’t clear it until 30 minutes out. Also mentioned that someone had already expressed interest in buying the last seat. I immediately said that I would buy it, if that was the case. They told me I could not because the other person had asked first. FYI - the person was no where to be found - where I was standing st the counter, ready to pay.

Boarding commenced at T-38. I walked back up and asked if they could clear me. They said again they could not until T-30 because they “Had to hold out for revenue seats” I was absolutely blown away. 6 years as a GS and they have to wait 5 minutes? Again, I said I’d buy the seat. Again they said someone had already asked. At this point my head almost exploded. T-30.... I asked ok, now can you clear me? The agent literally walked out into the crowd of people waiting to board and found the person to see if he still wanted to buy the upgrade. he declined, my upgrade cleared, end of story.

This cannot be policy. Please tell me it is not. Plus, the fact that I was at the counter with my card out to pay and she would not let me because “somebody already asked”

rant over.


Originally Posted by avi8tir View Post


yes, how dare I expect anything after dropping $80k a year with a company. Shame on me.
I won't attribute blame or fault here, but I will observe that is the kind of approach that tends to make GA's annoyed, and annoyed GA's don't push upgrades.

edit add: you're probably better off asking once, letting it ride, and then writing to GS later if you're dissatisfied.
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Old Jun 7, 19, 1:13 pm
  #1102  
 
Join Date: Jul 2013
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Originally Posted by j2simpso View Post
Hello again,

Just thought I'd let everyone know that the Upgrade Offers Spreadsheet has been updated to this point.

Apologies for the delay in updating the sheet - I've had quite the busy term in Master's programme in the UK (assessments finished on Tuesday and was in transit since then).

I'll try updating the other United resources in the coming days as I transit to DPS (currently in YYZ).

Safe Travels,

James
Requested access to the spreadsheet today. Thanks!
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Old Jun 7, 19, 1:33 pm
  #1103  
 
Join Date: Dec 2014
Location: Midwest USA, Asia
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EWR-ORD $209 declined
EWR-ORD $141 accepted; originally fare class U and ended up in D

HKG-EWR $3909 declined (booked as fare class R for PP)
HKG-EWR $2109 declined (booked as fare class R for PP); 10 apparent nonrevs cleared into polaris and one seat went out empty. also had 9 empty PP seats.
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Old Jun 7, 19, 2:11 pm
  #1104  
 
Join Date: Jul 2013
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IAH-SYD upgrade pricing

Is this typical upgrade pricing (IAH-SYD roundtrip)? Seems like a lot to upgrade from E/G to D, though it is cheaper than buying D outright.


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Old Jun 7, 19, 3:04 pm
  #1105  
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This just arrived in my inbox, about 2 weeks before the trip:


Flight 1 of 1 DCA to ORD 2 hr 15 mn Airbus A319
United First
$2,274 per person

Um, that would be a no.
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Old Jun 7, 19, 5:50 pm
  #1106  
 
Join Date: Nov 2014
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Originally Posted by msmoxie View Post
Is this typical upgrade pricing (IAH-SYD roundtrip)? Seems like a lot to upgrade from E/G to D, though it is cheaper than buying D outright.


I don't know if it is but if I could confirm today into Polaris for 30,000 miles + $350 I would jump on that as soon as possible for a 16 hour flight.
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Old Jun 8, 19, 4:47 am
  #1107  
 
Join Date: Sep 2008
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Originally Posted by N104UA View Post
I don't know if it is but if I could confirm today into Polaris for 30,000 miles + $350 I would jump on that as soon as possible for a 16 hour flight.
If you look closely at the graphic it said "Wait list Only" next to that option, so no, you couldn't confirm that immediately.

I'm pretty new to UA, so I'm not sure how often miles+co-pay type upgrades clear, but I certainly would jump on it for that flight as well.

Regards
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Old Jun 8, 19, 5:16 am
  #1108  
 
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Originally Posted by scubadu View Post
If you look closely at the graphic it said "Wait list Only" next to that option, so no, you couldn't confirm that immediately.

I'm pretty new to UA, so I'm not sure how often miles+co-pay type upgrades clear, but I certainly would jump on it for that flight as well.

Regards
IAH to SYD does not show "Waitlist Only".

But SYD to IAH does.
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Old Jun 8, 19, 5:20 am
  #1109  
 
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Originally Posted by StuckinITH View Post
IAH to SYD does not show "Waitlist Only".

But SYD to IAH does.
Ah sorry, my bad, was just viewing the last portion of the post and saw that graphic.

Thanks for correcting me.

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Old Jun 8, 19, 7:43 am
  #1110  
 
Join Date: Nov 2017
Location: New York City
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Originally Posted by fumje View Post
I won't attribute blame or fault here, but I will observe that is the kind of approach that tends to make GA's annoyed, and annoyed GA's don't push upgrades.

edit add: you're probably better off asking once, letting it ride, and then writing to GS later if you're dissatisfied.
Originally Posted by avi8tir View Post


yes, how dare I expect anything after dropping $80k a year with a company. Shame on me.
Next time, just buy the upgrade from the app
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