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UA Upsell Offers to Business/First/PP at Purchase and Day of Departure (TOD)

UA Upsell Offers to Business/First/PP at Purchase and Day of Departure (TOD)

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Old Mar 20, 20, 7:13 am   -   Wikipost
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Last edit by: WineCountryUA
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UA will generally offer cash upgrades from any non-Basic Economy fare for UA operated flights, these can be offered:
- At the time of purchase
- Before travel in the itinerary view
- At check-in (computer, smartphone, airport)
- You can inquire with an agent anytime (including at the gate)
The price can vary, as it appears multiple processes are used -- occasionally yielding strangely high offers. Always cross-check on what the fare difference (up fare) might be and consider instead Buy up to higher fare class w/o change fee? {GG BUYUP}

Awards tickets may be offered similar cash upgrade but only at check-in

For Check-in offers, these can vary post initial check-in, so check back closer to departure.

Such upgrades will be eligible for all the benefits of a premium cabin ticket, UA makes no distinction on how a passenger premium cabin ticket was obtained.

Generally, fees for upgrades are non-refundable if you voluntarily cance. If UA cancels or fails to provide the upgrade, the fees will be refunded. On voluntary changes, the agent may transfer to the changes flight but that is not standard policy.

True up-fares (ADD/COLLECT) are transferable if the appropriate inventory space is available.

Fees paid for upgrades now {2020) earn PQPs
Will the upgrade earn PQDs or bonus PQMs see the wiki of Some Paid Upgrades Count Towards PQD & mileage bonus and some DON"T!
On how pricing is structured, see A Comprehensive Look at Domestic First Class Monetization (FCM) on United

Previous Threads:
UA Upsell Offers to Business/First at Purchase and Day of Departure (TOD) [Archive]

2016 Upsell Offers to Business/First (UFC/PCU) Questions/Discussion (Paid Upgrades)
2015 Upsell Offers to Business/First (UFC/PCU) Questions/Discussion (Paid Upgrades)
2014 Upsell Offers to Business/First (UFC/PCU) Questions/Discussion (Paid Upgrades)
2013 "Upsell Offers to Business/First (UFC/PCU)" Questions/Discussion (Paid Upgrades)

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Old Feb 5, 19, 6:11 pm
  #961  
 
Join Date: Oct 2016
Location: SBA
Programs: UA Gold 1MM, Marriott Gold, IHG Plat, Hertz PC
Posts: 625
LAX-EWR tomorrow on the 787-10, one seat left. $1200 from an L fare, definitely passed! In Premium Plus already.
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Old Feb 10, 19, 3:33 pm
  #962  
 
Join Date: Jan 2007
Location: PDX
Programs: HHonors Diamond, United 1K
Posts: 673
Pleasantly Surprised

So, I'm flying PDX-EWR-GVA: GVA-IAD-PDX in late August. My outbound leg was all booked in Z fares whereas on the return leg I was all S fare. My cost to upgrade the return leg would have something crazy like $4k in costs if I were to choose the paid upgrade option online. I called in on the Premier line and upgraded the return leg to Z fares for only $1300: How can there be such discrepancy in the cost to upgrade fares like this? Don't get me wrong, I'm not complaining. Just seems kind of awkward that United would charge such a premium for upgrading online when it costs less to have an agent do it over the phone.

Eric
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Old Feb 10, 19, 3:39 pm
  #963  
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The cash price on the website does not use the current fare table as an input. While it frequently offers a better deal than a ticket change, it doesn't always. UA doesn't really care about fixing it -- it's very low on the priority list.
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Old Feb 10, 19, 5:15 pm
  #964  
 
Join Date: Jan 2007
Location: PDX
Programs: HHonors Diamond, United 1K
Posts: 673
Ah, thanks!
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Old Feb 11, 19, 3:13 pm
  #965  
 
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 825
I keep checking periodically to see what the upgrade options/chances are for UA 182 DEN-FRA on June 8 (middle segment on my trip to Lisbon this summer). FTers who bemoan the loss in ability to apply GPUs should be pleased to hear that today, I wasn't offered any kind of upsell offer. In the past, the upsell was over $10K just for the DEN-FRA leg but today, nada, nothing, zilch. No way, no how.

I've managed to sleep in E+ on a 787-8 before and I'll manage it again but was intrigued that United flat-out wasn't offering any kind of upsell, even at a ridiculous $10K. Then again, perhaps they are worried about getting the necessary government approval for UA 182 and having to place me on another flight in J or equivalent class. Naaaaaahhhhhh ....
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Old Feb 11, 19, 3:26 pm
  #966  
 
Join Date: Nov 2012
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ORD-SFO, at check-in TOD was $224 from a Q fare with 17/20 First Class seats sold. I did not take it. The applied RPU cleared about 13 to 11 hours before the flight. I was #2 on the upgrade list. The third seat went to a passenger who had volunteered to take another flight the evening before. He was not expecting it.
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Old Feb 11, 19, 3:27 pm
  #967  
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Originally Posted by ExplorerWannabe View Post
I've managed to sleep in E+ on a 787-8 before and I'll manage it again but was intrigued that United flat-out wasn't offering any kind of upsell, even at a ridiculous $10K. Then again, perhaps they are worried about getting the necessary government approval for UA 182 and having to place me on another flight in J or equivalent class. Naaaaaahhhhhh ....
Inventory is J9 JN9 C0 (when searching DEN-FRA by itself). Upgrade offers seem to move more-or-less with inventory; it's possible that it's coded not to offer the upgrade offer if the lowest available bucket is J.
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Old Feb 11, 19, 8:03 pm
  #968  
 
Join Date: Sep 2009
Location: EWR
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Have people gotten by up offers at check in for for flights booked with miles ?
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Old Feb 11, 19, 9:22 pm
  #969  
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Originally Posted by COEWR2587 View Post
Have people gotten by up offers at check in for for flights booked with miles ?
Yes. They usually offer a similar amount as cash tickets, but as with most things it's not guaranteed.
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Old Feb 11, 19, 9:27 pm
  #970  
 
Join Date: Aug 2006
Location: ORD
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Originally Posted by COEWR2587 View Post
Have people gotten by up offers at check in for for flights booked with miles ?
yes.
elbejt2 is offline  
Old Feb 12, 19, 8:40 pm
  #971  
 
Join Date: Oct 2006
Location: DCA
Programs: UA Plat, Marriott Plat, HH gold
Posts: 1,299
Buyup gone on intl itinerary after purchase?

I have 2 separate intl flights and neither do I have an option to buy up. All are showing you can buy a business from the get go, but there used to be a option to buy up. Also these flights are usually pretty easy to upgrade and flights are really empty, donít know if this is another issue with PZ or what. Anyone else?
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Old Feb 12, 19, 8:42 pm
  #972  
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Just keep an eye on it. Sometimes the offer comes and goes.
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Old Feb 12, 19, 8:46 pm
  #973  
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This is completely normal.

Last edited by WineCountryUA; Feb 12, 19 at 9:16 pm Reason: cleanup after merge; thanks for the link
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Old Feb 13, 19, 11:26 am
  #974  
 
Join Date: Oct 2016
Location: SBA
Programs: UA Gold 1MM, Marriott Gold, IHG Plat, Hertz PC
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Originally Posted by COEWR2587 View Post
Have people gotten by up offers at check in for for flights booked with miles ?
​​​​​​​
Originally Posted by elbejt2 View Post
yes.
Booked BTV-IAD-SFO-SBA with miles and no buy up offers after booking, and no option when reviewing the reservation now. So I guess it's hit or miss booking with miles if you'll get an offer.

The SFO-SBA is a Saturday flight on a 175, so hopefully something will pop up. Not a Chase UA card holder btw.
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Old Feb 15, 19, 10:20 am
  #975  
 
Join Date: Oct 2016
Location: SBA
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At check in today, for flights tomorrow, a Saturday.

From an award ticket, IAD-SFO, 777-200 $469. SFO-SBA ERJ-175, $169. Passed on both.
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