Jul 20, 2013, 6:22 pm
Last edit by: WineCountryUA
This is an archived thread, the active thread is UA Upsell Offers to Business/First/PP at Purchase and Day of Departure (TOD)
UA Upsell Offers to Business/First at Purchase and Day of Departure (TOD) [Archive]
Dec 8, 2017, 2:28 pm
#3271
Join Date: Feb 2001
Location: NYC
Programs: UA MileagePlus 2MM
Posts: 1,567
I am flying EWR-ORD tomorrow on 772 and got an offer to upgrade from Y to F (3-Class plane) for $259. Went for it given the weather looks a bit iffy and no good seats in C available (only middles available with the 2-4-2 layout).
Adam
Adam
Dec 9, 2017, 10:28 am
#3272
Join Date: Jul 2012
Location: SFO
Programs: UA Plat; *A Gold; Marriott Gold
Posts: 351
Buy up if Miles upgrade requested?
Can't find this specific fact pattern using search (probably not searching correctly) so here's my question: is the ability to buy a paid upgrade blocked when you have a waitlisted mileage upgrade on a domestic ticket?
We have paid r/t domestic tickets in economy, and requested an upgrade using miles at the time of purchase. At the time of purchase the "paid" upgrade was more than I wanted to pay. The mileage upgrade request was waitlisted and miles deducted. Fine. Several days later I check the reservation and I see the paid upgrade to domestic first has dropped to a price that I'm willing to pay, so I click the button, go through the process of selecting seats in first, provide CC information and finish. I see a pending charge on my CC for that amount. So far so good. Several days later, I check the reservation and it shows us still in economy and waitlisted for first. The reservation is flagged with "there is a change to your reservation, please contact United Reservations" so I phone. Apparently the paid upgrade never went through and the CSA has no record of that transaction - she still shows the mileage upgrade as pending. I give her all the information on the charges, she checks with a supervisor, etc. etc.
So here's my question: is a paid upgrade blocked when you have a waitlisted mileage upgrade? That would seem to be crazy but this is the second time this exact fact pattern has happened to me in two weeks on domestic flights. It would seem crazy that United would prevent itself from taking my money but that appears to be what's going on. Is the answer to never request a mileage upgrade unless its going to clear immediately?
I'm Platinum if that makes any difference.
Thanks for any thoughts or experience!
We have paid r/t domestic tickets in economy, and requested an upgrade using miles at the time of purchase. At the time of purchase the "paid" upgrade was more than I wanted to pay. The mileage upgrade request was waitlisted and miles deducted. Fine. Several days later I check the reservation and I see the paid upgrade to domestic first has dropped to a price that I'm willing to pay, so I click the button, go through the process of selecting seats in first, provide CC information and finish. I see a pending charge on my CC for that amount. So far so good. Several days later, I check the reservation and it shows us still in economy and waitlisted for first. The reservation is flagged with "there is a change to your reservation, please contact United Reservations" so I phone. Apparently the paid upgrade never went through and the CSA has no record of that transaction - she still shows the mileage upgrade as pending. I give her all the information on the charges, she checks with a supervisor, etc. etc.
So here's my question: is a paid upgrade blocked when you have a waitlisted mileage upgrade? That would seem to be crazy but this is the second time this exact fact pattern has happened to me in two weeks on domestic flights. It would seem crazy that United would prevent itself from taking my money but that appears to be what's going on. Is the answer to never request a mileage upgrade unless its going to clear immediately?
I'm Platinum if that makes any difference.
Thanks for any thoughts or experience!
Dec 9, 2017, 2:26 pm
#3273
Join Date: Oct 2017
Location: IAH
Programs: UA MP Gold
Posts: 17
Can't find this specific fact pattern using search (probably not searching correctly) so here's my question: is the ability to buy a paid upgrade blocked when you have a waitlisted mileage upgrade on a domestic ticket?
We have paid r/t domestic tickets in economy, and requested an upgrade using miles at the time of purchase. At the time of purchase the "paid" upgrade was more than I wanted to pay. The mileage upgrade request was waitlisted and miles deducted. Fine. Several days later I check the reservation and I see the paid upgrade to domestic first has dropped to a price that I'm willing to pay, so I click the button, go through the process of selecting seats in first, provide CC information and finish. I see a pending charge on my CC for that amount. So far so good. Several days later, I check the reservation and it shows us still in economy and waitlisted for first. The reservation is flagged with "there is a change to your reservation, please contact United Reservations" so I phone. Apparently the paid upgrade never went through and the CSA has no record of that transaction - she still shows the mileage upgrade as pending. I give her all the information on the charges, she checks with a supervisor, etc. etc.
So here's my question: is a paid upgrade blocked when you have a waitlisted mileage upgrade? That would seem to be crazy but this is the second time this exact fact pattern has happened to me in two weeks on domestic flights. It would seem crazy that United would prevent itself from taking my money but that appears to be what's going on. Is the answer to never request a mileage upgrade unless its going to clear immediately?
I'm Platinum if that makes any difference.
Thanks for any thoughts or experience!
We have paid r/t domestic tickets in economy, and requested an upgrade using miles at the time of purchase. At the time of purchase the "paid" upgrade was more than I wanted to pay. The mileage upgrade request was waitlisted and miles deducted. Fine. Several days later I check the reservation and I see the paid upgrade to domestic first has dropped to a price that I'm willing to pay, so I click the button, go through the process of selecting seats in first, provide CC information and finish. I see a pending charge on my CC for that amount. So far so good. Several days later, I check the reservation and it shows us still in economy and waitlisted for first. The reservation is flagged with "there is a change to your reservation, please contact United Reservations" so I phone. Apparently the paid upgrade never went through and the CSA has no record of that transaction - she still shows the mileage upgrade as pending. I give her all the information on the charges, she checks with a supervisor, etc. etc.
So here's my question: is a paid upgrade blocked when you have a waitlisted mileage upgrade? That would seem to be crazy but this is the second time this exact fact pattern has happened to me in two weeks on domestic flights. It would seem crazy that United would prevent itself from taking my money but that appears to be what's going on. Is the answer to never request a mileage upgrade unless its going to clear immediately?
I'm Platinum if that makes any difference.
Thanks for any thoughts or experience!
The other day I saw an insane offer for $28 to upgrade to F on my EWR-IAH flight. Obviously I jumped on it, but it wouldn't let me pay online. Called up united and they upgraded it for me no issues.
Long story short I think they have a lot of IT/system issues when trying to upgrade online.
Dec 9, 2017, 3:20 pm
#3274
Join Date: Aug 2017
Posts: 215
Upgrade is not blocked becaused you are waitlisted. It's an IT glitch from my experience... and usually happens on lower than expected buy up offers from my experience...
Dec 9, 2017, 3:21 pm
#3275
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Gold/Marriott Titanium
Posts: 2,924
AUA-IAD upgrade offered for 4 of us at purchase for $409 each, no thanks!
Dec 9, 2017, 3:59 pm
#3276
Join Date: Jul 2012
Location: SFO
Programs: UA Plat; *A Gold; Marriott Gold
Posts: 351
Thanks folks, yeah that makes sense. both times the upgrade offer was less than it had been earlier, although not crazy cheap - $179 pp in my example of IND - SFO, about a four hour flight. Just frustrating bait and switch, plus requiring me to phone them and spend time on hold to fix their issue.
Last edited by Brucemcdou; Dec 9, 2017 at 4:06 pm
Dec 9, 2017, 7:47 pm
#3277
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
The same IT glitch happened to me when I tried to take advantage of an offer of $829 for an upgrade from Economy+ to Polaris Business on a EWR-EDI flight. It would not take my credit card. It took one phone call to get the upgrade.
Dec 9, 2017, 9:06 pm
#3278
Join Date: Nov 2006
Location: BOS
Programs: UA 1K (2MM); AA LT Gold (1.9 MM); SQ; WN; DL; "Bonvoy Ambassador""
Posts: 398
Checked in today for BOS to IAH on a K class fare. Got an offer to upgrade for $1509 for 3-1/2 flight. Declined, thank you.
Dec 12, 2017, 12:50 am
#3279
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
What UA2047 BOS-EWR buy up is being offered for 12/12/17: How much would you pay to upgrade into "F" for a 201mi flight blocked at 1 hr 33 min????
David
David
Dec 12, 2017, 10:48 am
#3280
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
Yikes! Drop the first digit and that's more in line with what they typically offer me!
Dec 12, 2017, 3:11 pm
#3281
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,089
Can't find this specific fact pattern using search (probably not searching correctly) so here's my question: is the ability to buy a paid upgrade blocked when you have a waitlisted mileage upgrade on a domestic ticket?
We have paid r/t domestic tickets in economy, and requested an upgrade using miles at the time of purchase. At the time of purchase the "paid" upgrade was more than I wanted to pay. The mileage upgrade request was waitlisted and miles deducted. Fine. Several days later I check the reservation and I see the paid upgrade to domestic first has dropped to a price that I'm willing to pay, so I click the button, go through the process of selecting seats in first, provide CC information and finish. I see a pending charge on my CC for that amount. So far so good. Several days later, I check the reservation and it shows us still in economy and waitlisted for first. The reservation is flagged with "there is a change to your reservation, please contact United Reservations" so I phone. Apparently the paid upgrade never went through and the CSA has no record of that transaction - she still shows the mileage upgrade as pending. I give her all the information on the charges, she checks with a supervisor, etc. etc.
So here's my question: is a paid upgrade blocked when you have a waitlisted mileage upgrade? That would seem to be crazy but this is the second time this exact fact pattern has happened to me in two weeks on domestic flights. It would seem crazy that United would prevent itself from taking my money but that appears to be what's going on. Is the answer to never request a mileage upgrade unless its going to clear immediately?
I'm Platinum if that makes any difference.
Thanks for any thoughts or experience!
We have paid r/t domestic tickets in economy, and requested an upgrade using miles at the time of purchase. At the time of purchase the "paid" upgrade was more than I wanted to pay. The mileage upgrade request was waitlisted and miles deducted. Fine. Several days later I check the reservation and I see the paid upgrade to domestic first has dropped to a price that I'm willing to pay, so I click the button, go through the process of selecting seats in first, provide CC information and finish. I see a pending charge on my CC for that amount. So far so good. Several days later, I check the reservation and it shows us still in economy and waitlisted for first. The reservation is flagged with "there is a change to your reservation, please contact United Reservations" so I phone. Apparently the paid upgrade never went through and the CSA has no record of that transaction - she still shows the mileage upgrade as pending. I give her all the information on the charges, she checks with a supervisor, etc. etc.
So here's my question: is a paid upgrade blocked when you have a waitlisted mileage upgrade? That would seem to be crazy but this is the second time this exact fact pattern has happened to me in two weeks on domestic flights. It would seem crazy that United would prevent itself from taking my money but that appears to be what's going on. Is the answer to never request a mileage upgrade unless its going to clear immediately?
I'm Platinum if that makes any difference.
Thanks for any thoughts or experience!
Dec 12, 2017, 3:16 pm
#3282
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
Dec 12, 2017, 4:56 pm
#3283
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Not that I can tell. Sitting one the plane right now and 4 have gotten check marks besides the 1 person who'd been upgraded around 96hr. So probably a misconnect, a SDC and 4 get upgraded to the front. I'll probably die on the list at number 5.
David
correction - 20F just got 2F so another misconnect or SDC. woo-hoo - up to #4 !
David
correction - 20F just got 2F so another misconnect or SDC. woo-hoo - up to #4 !
Dec 16, 2017, 5:30 pm
#3284
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
BHM-ORD-IAD-RDU
W Fare on the first two flights, T on the last
No Status
At Check In: $119 for ORD-IAD, $79 for IAD-RDU. An hour later IAD-RDU dropped to $59
Declined
W Fare on the first two flights, T on the last
No Status
At Check In: $119 for ORD-IAD, $79 for IAD-RDU. An hour later IAD-RDU dropped to $59
Declined
Dec 18, 2017, 5:57 am
#3285
Join Date: Nov 2012
Location: Morris Plains, NJ
Programs: UA Silver, Hilton Gold
Posts: 138
EWR-TPA
K Fare up to P
Just shy of silver
At check in : $119 accepted.
K Fare up to P
Just shy of silver
At check in : $119 accepted.