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2017 Let's Eat - United First, United Business, & p.s. Premium Service

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Old Mar 11, 2017, 11:49 am

2017 Let's Eat - United First, United Business, & p.s. Premium Service

   
Old Oct 14, 2017, 12:28 am
  #1006  
FlyerTalk Evangelist
 
Join Date: Oct 1999
Posts: 11,467
Originally Posted by EWRFlyerAL
I flew the 6:05 PM LGA-ORD yesterday. The app said dinner but we were served a snack basket.
Write to CS! You were obviously shortchanged on a promised service item, but not delivered on.
iluv2fly likes this.
cesco.g is offline  
Old Oct 14, 2017, 9:01 am
  #1007  
 
Join Date: Sep 2005
Location: LGA
Programs: UA 1K *G; SPG Gold; Marriott Gold
Posts: 103
UA61, Oct. 14
EWR-HNL, 2-class B763, 1A
Breakfast

Choices were southwest omelette, berry souffle (partially miscatered with cheese blintzes) or cereal. I went with the blintzes!
Attached Images  
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Old Oct 14, 2017, 9:19 am
  #1008  
FlyerTalk Evangelist
 
Join Date: Oct 1999
Posts: 11,467
Thanks for the feedback & picture, eklapper! That looks pretty decent.

Incidentially, how is p.s. catering these days ? I will be flying it later this month. Did it get affected by the stated downgrades as well?
cesco.g is offline  
Old Oct 14, 2017, 9:47 am
  #1009  
 
Join Date: Jul 2001
Posts: 2,925
Originally Posted by bocastephen
Please send a note to 1K Voice along with your post flight survey if you receive one - this is unacceptable.
Originally Posted by demkr
3 hour 25 minute flight. Pathetic. Email 1K Voice.
I did both - survey & 1K Voice.
rch4u and demkr like this.
FLYMSY is offline  
Old Oct 14, 2017, 11:19 am
  #1010  
 
Join Date: Dec 2012
Location: Brooklyn, NY
Programs: UA Premier Gold, Delta Gold Medallion, SPG Gold, Marriott Gold, Hilton Honors Gold
Posts: 46
Originally Posted by minnyfly
Ironic since DL has been the one leading the way in F meal cuts. What UA seems to be doing is sort of matching the DL cuts for shorter routes. If you're going to DL because of food, I'd consider otherwise. AA would be the one to jump to.
I've heard that, but I've already done a AA status match and while there were aspects of catering and other areas I liked more than UA, I ended up sticking with UA for other reasons. Flirting with DL, regardless of their possible deficiencies in catering, still deprives UA of some of my business and hopefully impresses upon them a need to do better.
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Old Oct 14, 2017, 11:58 am
  #1011  
 
Join Date: Sep 2005
Location: LGA
Programs: UA 1K *G; SPG Gold; Marriott Gold
Posts: 103
Originally Posted by cesco.g
Thanks for the feedback & picture, eklapper! That looks pretty decent.

Incidentially, how is p.s. catering these days ? I will be flying it later this month. Did it get affected by the stated downgrades as well?
No more hot options on redeyes -- usually a cold salad or sandwich option now.
NewYork1K is offline  
Old Oct 14, 2017, 12:06 pm
  #1012  
 
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Originally Posted by eklapper
No more hot options on redeyes -- usually a cold salad or sandwich option now.
Wasn't the red eye sandwich heated? Or has that been enhanced, too?
transportprof is offline  
Old Oct 14, 2017, 12:16 pm
  #1013  
 
Join Date: Sep 2005
Location: LGA
Programs: UA 1K *G; SPG Gold; Marriott Gold
Posts: 103
Originally Posted by transportprof
Wasn't the red eye sandwich heated? Or has that been enhanced, too?
By the end of last month it was enhanced. I had what was described as a "cold chicken sandwich" LAX-EWR -- seemed like a regular thing and not a catering issue.
NewYork1K is offline  
Old Oct 14, 2017, 12:39 pm
  #1014  
 
Join Date: Jul 2005
Location: RIC
Programs: UA 1K MM
Posts: 3,385
It must cost an extra cent of jet fuel to run the ovens to heat the sandwiches on redeyes. How cheap can they get?
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Old Oct 14, 2017, 12:51 pm
  #1015  
 
Join Date: Sep 2013
Location: East Coast, USA
Posts: 1,032
Originally Posted by eklapper
No more hot options on redeyes -- usually a cold salad or sandwich option now.
Originally Posted by transportprof
Wasn't the red eye sandwich heated? Or has that been enhanced, too?
On LAX-BOS redeye, I had cold options only last month. Last weekend, cheeseburger was an option. ^

Inconsistent, I guess.
radiowell is offline  
Old Oct 14, 2017, 1:00 pm
  #1016  
 
Join Date: Sep 2005
Location: LGA
Programs: UA 1K *G; SPG Gold; Marriott Gold
Posts: 103
Originally Posted by radiowell
On LAX-BOS redeye, I had cold options only last month. Last weekend, cheeseburger was an option. ^

Inconsistent, I guess.
Maybe the large number of GS and 1Ks who are on those flights complained and they changed back?
NewYork1K is offline  
Old Oct 14, 2017, 1:06 pm
  #1017  
 
Join Date: Sep 2013
Location: East Coast, USA
Posts: 1,032
Originally Posted by eklapper
Maybe the large number of GS and 1Ks who are on those flights complained and they changed back?
I have no idea. Although a pleasant surprise, wonder if this will continue or was an "one off thing."

But they really need to rethink offering cold only options on p.s. redeye.
radiowell is offline  
Old Oct 14, 2017, 2:51 pm
  #1018  
 
Join Date: Feb 2016
Location: NAP
Programs: United 1K, Marriott Titanium
Posts: 82
UA340, Oct. 7
IAD-SFO, 2-class B772, 4A
Dinner
Attached Images   
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Old Oct 14, 2017, 3:51 pm
  #1019  
 
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million Miler; Delta Lifetime Gold; Hilton Diamond; Marriott Platinum; Legion Etrangere
Posts: 1,609
Originally Posted by junglematt
UA340, Oct. 7
IAD-SFO, 2-class B772, 4A
Dinner
I estimate cost of that meal between $6-$7 maximum
manstein58 is offline  
Old Oct 14, 2017, 3:52 pm
  #1020  
 
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,830
Thumbs down
Originally Posted by EWRFlyerAL
I flew the 6:05 PM LGA-ORD yesterday. The app said dinner but we were served a snack basket. This flight has always had dinner. FA told me that they were told that this one and those after it would now be snack basket. I did get dinner the day before ORD-LGA. I hope this is not true even though I'm so sick of the Beef Provencale, Glass Noodle Salad with Beef, Buffalo Mac & Cheese, etc. I was surprised that dinner from ORD to LGA was a burger (which I actually like).
It’s stories like this that make me pretty comfortable with my decision to switch all of my paid F LGA-ORD travel to DL. When I make the mad dash from work to the airport to get on a 6 PM flight, getting an actual meal is kind of important. So long as UA is going to play games with this, i’m going to steer clear. @:-)
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