Mar 11, 2017, 11:49 am
Last edit by: WineCountryUA
Prior Threads
2016 Let's Eat - Domestic/Canada/Latin America First, Business, & p.s. BusinessFirst
2015 Let's Eat - Domestic/Canada/Latin America First, Business, & p.s. BusinessFirst
2014 Let's Eat - Domestic/Canada/Latin America First, BusinessFirst, & Business Class
2013 Let's Eat - Domestic First, BusinessFirst, & Business Class
2016 Let's Eat - Domestic/Canada/Latin America First, Business, & p.s. BusinessFirst
2015 Let's Eat - Domestic/Canada/Latin America First, Business, & p.s. BusinessFirst
2014 Let's Eat - Domestic/Canada/Latin America First, BusinessFirst, & Business Class
2013 Let's Eat - Domestic First, BusinessFirst, & Business Class
2017 Let's Eat - United First, United Business, & p.s. Premium Service
Oct 2, 2017, 7:26 pm
#901
Join Date: Jul 2005
Location: RIC
Programs: UA 1K MM
Posts: 3,387
Over 5 hours, 20 minutes between 5 AM and 8 PM: Multi-course meals with two entree choices
Oct 2, 2017, 7:28 pm
#902
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 1,028
https://www.united.com/web/en-US/con...st/dining.aspx
Over 5 hours, 20 minutes between 5 AM and 8 PM: Multi-course meals with two entree choices
Over 5 hours, 20 minutes between 5 AM and 8 PM: Multi-course meals with two entree choices
Oct 2, 2017, 7:57 pm
#903
Join Date: Jan 2017
Location: SFO
Programs: United 1MM GS, Marriott Platinum Elite, Hilton Diamond, Hertz President's Circle
Posts: 283
Is it true? Is it really true?
is the French toast soufflé really gone?
Choice on EWR-SFO this morning (no menu at my seat BTW ...) was described as “eggs or cereal?” Chose cereal - don’t like eggs.
Anyone have a Soufflé sighting lately? If it’s really gone, I’ll need a moment of silence.
is the French toast soufflé really gone?
Choice on EWR-SFO this morning (no menu at my seat BTW ...) was described as “eggs or cereal?” Chose cereal - don’t like eggs.
Anyone have a Soufflé sighting lately? If it’s really gone, I’ll need a moment of silence.
Oct 2, 2017, 10:01 pm
#904
Join Date: Jul 2012
Location: ORD / PHX
Programs: UA LT 1K 3MM (former 12 yr GS), Bonvoy Amb/LT Plat
Posts: 1,340
They must be making more cuts again, SFO-DEN flight in December was just changed from "Breakfast" to "Snack" -- despite 5 am departure time and 2hr34min duration.
I guess they're now rounding down, because according to this the 2hr31min+ duration = full meal with two entree choices. https://www.united.com/web/en-US/con...st/dining.aspx
Unless they're planning to make further changes and they'll update this when they do? Really disappointing.
Return flights ex-DEN (blocked at 2hr45min) also show "Snack" unless between 4-8pm.
I guess they're now rounding down, because according to this the 2hr31min+ duration = full meal with two entree choices. https://www.united.com/web/en-US/con...st/dining.aspx
Unless they're planning to make further changes and they'll update this when they do? Really disappointing.
Return flights ex-DEN (blocked at 2hr45min) also show "Snack" unless between 4-8pm.
Clearly a disconnect between Chicago and reality.
Keep emailing!
Oct 2, 2017, 10:40 pm
#905
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,404
UA 887: YVR to SFO
September 28, 2017
Boeing 737-800, Snack
I'm not a regular on this route, but I'm pretty sure I got caught up in the meal downgrades here. Suffice to say, I think "Snack" as anything other than a redeye catering option is new. Today's choices were the chicken salad or nothing. I went with the chicken salad:
It was pretty disappointing, or at least it would have been in most circumstances. Ironically it worked out for me as I had just had an excellent arrival service on LH a couple of hours ago, so I wasn't overly hungry. This and lounge snacks tided me over for the rest of the day.
Had I actually been doing this flight O&D however, this is a pretty pitiful excuse for being served during lunch time. At least it's good beer season.
September 28, 2017
Boeing 737-800, Snack
I'm not a regular on this route, but I'm pretty sure I got caught up in the meal downgrades here. Suffice to say, I think "Snack" as anything other than a redeye catering option is new. Today's choices were the chicken salad or nothing. I went with the chicken salad:
It was pretty disappointing, or at least it would have been in most circumstances. Ironically it worked out for me as I had just had an excellent arrival service on LH a couple of hours ago, so I wasn't overly hungry. This and lounge snacks tided me over for the rest of the day.
Had I actually been doing this flight O&D however, this is a pretty pitiful excuse for being served during lunch time. At least it's good beer season.
Oct 3, 2017, 12:28 am
#906
Join Date: Mar 2014
Location: SYD, CBR, BDL
Programs: UA 1K, VA Platinum
Posts: 1,196
Yes there are definitely new changes that have just appeared on UA.com. Now only 2 options for all routes except premium trans-con and the long-haul Hawaii flights. In addition cutting breakfast and lunch to SNACK for anything less than 3 hours.
Weirdly, the UAX flights will serve breakfast/lunch greater than 2h 31min, while mainline only snack until 3 hours.
Weirdly, the UAX flights will serve breakfast/lunch greater than 2h 31min, while mainline only snack until 3 hours.
Oct 3, 2017, 3:55 am
#907
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
UA 887: YVR to SFO
September 28, 2017
Boeing 737-800, Snack
was pretty disappointing, or at least it would have been in most circumstances. Ironically it worked out for me as I had just had an excellent arrival service on LH a couple of hours ago, so I wasn't overly hungry. This and lounge snacks tided me over for the rest of the day.
Had I actually been doing this flight O&D however, this is a pretty pitiful excuse for being served during lunch time. At least it's good beer season.
September 28, 2017
Boeing 737-800, Snack
was pretty disappointing, or at least it would have been in most circumstances. Ironically it worked out for me as I had just had an excellent arrival service on LH a couple of hours ago, so I wasn't overly hungry. This and lounge snacks tided me over for the rest of the day.
Had I actually been doing this flight O&D however, this is a pretty pitiful excuse for being served during lunch time. At least it's good beer season.
i do think the nuts with the snack is new though? The "entree" itself doesn't look too appetizing
Oct 3, 2017, 6:54 am
#908
Join Date: May 2006
Location: STL
Programs: UA Platinum, AA Platinum Pro, Marriott Platinum
Posts: 1,429
Oct 3, 2017, 7:46 am
#909
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
Yes there are definitely new changes that have just appeared on UA.com. Now only 2 options for all routes except premium trans-con and the long-haul Hawaii flights. In addition cutting breakfast and lunch to SNACK for anything less than 3 hours.
Weirdly, the UAX flights will serve breakfast/lunch greater than 2h 31min, while mainline only snack until 3 hours.
Weirdly, the UAX flights will serve breakfast/lunch greater than 2h 31min, while mainline only snack until 3 hours.
It really sucks. For the past year UA domestic food was actually tolerable.
Oct 3, 2017, 8:44 am
#910
Join Date: May 2006
Location: STL
Programs: UA Platinum, AA Platinum Pro, Marriott Platinum
Posts: 1,429
I'm purely speculating at this point, but another thing I noticed is the previous director of Catering Ops is gone and most of the actual enhancements/improvements that happened in the past year were when he was in charge so this can very well signal that there is another person with a completely different agenda....that reeks of pmCO Jeff style.
Oct 3, 2017, 10:39 am
#911
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
It's pretty amazing that they made all of these improvements only to make things worse than they were before.
In this post from last month, United told the Points Guy that “We are testing adjustments to meal service in select premium cabin domestic and Canadian flights. This is a test on select flights only.”
I'm starting to get the feeling this isn't only "select" flights, and it's not a "test." https://thepointsguy.com/2017/09/uni...als-reduction/
In this post from last month, United told the Points Guy that “We are testing adjustments to meal service in select premium cabin domestic and Canadian flights. This is a test on select flights only.”
I'm starting to get the feeling this isn't only "select" flights, and it's not a "test." https://thepointsguy.com/2017/09/uni...als-reduction/
Oct 3, 2017, 11:31 am
#912
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
It's pretty amazing that they made all of these improvements only to make things worse than they were before.
In this post from last month, United told the Points Guy that “We are testing adjustments to meal service in select premium cabin domestic and Canadian flights. This is a test on select flights only.”
I'm starting to get the feeling this isn't only "select" flights, and it's not a "test." https://thepointsguy.com/2017/09/uni...als-reduction/
In this post from last month, United told the Points Guy that “We are testing adjustments to meal service in select premium cabin domestic and Canadian flights. This is a test on select flights only.”
I'm starting to get the feeling this isn't only "select" flights, and it's not a "test." https://thepointsguy.com/2017/09/uni...als-reduction/
Oct 3, 2017, 12:32 pm
#913
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 1,028
I got the select service on a SFO-YVR flight last month. In addition to dinner choice going down to one hot and one cold dish, the hot towel disappeared from the service. Even Jeff kept the hot towels going through all the "enhancements". I hope it was a one-off omission, and will report back next after a couple more flights in these "select" markets.
This seems like a Kirby-era directive.
Oct 3, 2017, 1:16 pm
#914
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
No towels on PS flight last week
Oct 3, 2017, 2:00 pm
#915
Join Date: Sep 2009
Location: New York, NY
Programs: Delta Platinum Medallion; IHG Platinum; Marriott Gold; Hilton Gold
Posts: 1,071
We were offered a choice of sweet roll or scone with breakfast on my morning flight from LGA to Denver today. I had been under the impression that bread had been discontinued but apparently not.