Originally Posted by rch4u

Transcon redeyes also lost the plated snack service - now just the snack basket. Lame!

Originally Posted by bocastephen

Seriously, how much money are these changes really going to save them? What happened to all these big changes under Oscar that were designed to *improve* the product?

Unless it's a cheap P fare, I see no value in buying F on a domestic flight now - I thought the plan was to improve the product so more people would buy it? Not dumb it down until we're back to 80% CPU and then some idiot beancounter decides to yank out half the F seats

I guess ideally I could toss some UC clam chowder in a thermos, grab a few cookies and reject the inflight service and call it even. Why do they even bother? Why not just cancel inflight service altogether and let the crew focus on their People magazines and charge a $5 cleaning fee to every passenger who brings on their own food and drinks

Originally Posted by qukslvr619

Well it was too good to be true. Thought UA had turned the corner with improved catering. Friend in the know sent me these "changes you'll like" starting 01SEP, oh well today, that were communicated to inflight. Literally reads very similar to what pmCO offered in the 2006 timeframe.

Originally Posted by CruiserCLE

Exactly...I wish they would actually follow the published standards that are on ua.com and actually list all carve outs. For years I used to whine about TPA/MCO-IAD as they used to receive the "snack" plate which was better than nothing... then a few years ago they shortened the block times on both flights and went to snack basket only. Pretty sure the distance didn't get any shorter and there was never a change in the guidelines.

Originally Posted by zxsuxr

9/1 BNA-SFO 9am departure
The only option was granola cereal served with yogurt, warm croissant, banana and some dried fruit that belongs in oatmeal. Pretty disappointing for a 4.5 hr flight.

Originally Posted by EWR764

Pathetic. United just fell right back to 3rd place behind AA and DL in F meal service. For a while, IMO, arguments could be made about DL and UA as 1/1a for overall domestic catering, in my book. No more.

Originally Posted by demkr

Sorry but AA and DL catering are now officially above UA's, particularly when it comes to mid-con domestic. especially in terms of portion size.

Originally Posted by fly747first

Yes, but DL has a much better product overall. For instance, most of the JFK-SEA flights get flat beds, pillows, and Westin blankets plus excellent IFE at each seat.

Originally Posted by minnyfly

TPA/MCO-IAD block times haven't materially changed since at least 2010, and they actually are longer now than 10 years ago.

Originally Posted by bocastephen

Basically they are saying "sit in coach (as a 1K) and eat better".

Originally Posted by qukslvr619

Well it was too good to be true. Thought UA had turned the corner with improved catering. Friend in the know sent me these "changes you'll like" starting 01SEP, oh well today, that were communicated to inflight. Literally reads very similar to what pmCO offered in the 2006 timeframe.

Flights 2:30-2:59 hrs:
Breakfast: Remove breakfast breads only
Lunch: Two cold meal options and a chocolate truffle (vs one hot and one cold option, mixed nuts/bread//side)
Dinner: One hot meal/one cold meal option (vs two hot options); offers mixed nuts/bread/salad/dessert

Flights 3:00-3:59
Breakfast/Lunch: No change
Dinner: One hot meal/one cold meal option (vs two hot options); offers mixed nuts/bread/salad/dessert

Flights 4:00-5:24 (exc. transcons)
Breakfast, lunch and dinner have cold and hot meal options (vs two hot-meals)
Pre-plated dessert replaces ice cream/sorbet on lunch/dinner flights

Sooo...using my CA centric brain, I would guess that puts catering (exc transcons) into 3 tiers where DEN-west Coast falls into tier 1, ORD/IAH-west coast falls into tier 2, and IAD/EWR-west coast falls into tier 3 based on flight times. Then again DEN might be under 2:30, but used a rough estimate. All in all seems odd that they would be doing this

Originally Posted by FlightNurse

Sounds like either a miss-cater or it was double catered from the previous flight, either way, a horrible way to spend 4.5 hrs. One would assume if you are doing a 4+ hour flight you make sure the catering is up to snuff.

Originally Posted by Marcin83

On Sept. 1st I was one of the first victims of the "improved" menu. This is the "lunch" I was offered on ORD-IAH flight at 12.40. Literally 3 small chicken slices a leaf of lettuce and "salad". Nothing else. No dessert, no cookie, no nuts. Crappy, crappy, crappy



....

Originally Posted by transportprof

My condolences!
I wonder whether 1Ks will be allowed to substitute the coach buy-on-board offerings? Most of these would be preferable to what you have depicted.

Originally Posted by demkr

Wait... nuts and cookies were removed too? Can someone please clarify?

why haven't these changes been communicated to customers?

Originally Posted by Marcin83

There were no nuts and no cookies. And the "dessert" was a tiny (really tiny) chocolate bar.