Apr 10, 2017, 4:49 pm
Last edit by: WineCountryUA
United WiFi subscription.
First announced in early 2017, withdrawn and then re-introduced Feb 2018
Appears to be the same as the originally proposed pricing
Annual is 11x monthly; North America & Central America or Global option
On 8 May 2017, some received
First announced in early 2017, withdrawn and then re-introduced Feb 2018
Appears to be the same as the originally proposed pricing
Annual is 11x monthly; North America & Central America or Global option
For some reason, they put a wrong link on the MP account overview page.
The new Wi-Fi subscription is handled by the same general subscription management interface which also covers subscriptions for United Club, Economy+, etc.
Here is the correct link: https://www.united.com/ual/en/us/subscription/wifi
Pricing depends on the term and the covered geographical region:
North America and Central America, monthly: $49 or 7,540 miles
North America and Central America, annual: $539 or 82,930 miles
Global, monthly: $69 or 10,620 miles
Global, annual: $759 or 82,930 miles
Yes, I've noticed the discrepancy, same mileage pricing in both annual options, but that's what it says right now.
Subscribers can change the geographic region where they want to use a subscription from the North and Central America region to Global at any time. Subscribers cannot switch from a Global subscription to a North and Central America subscription.
As with the other subscriptions, it is possible to gift a Wi-Fi subscription to someone else.
The new Wi-Fi subscription is handled by the same general subscription management interface which also covers subscriptions for United Club, Economy+, etc.
Here is the correct link: https://www.united.com/ual/en/us/subscription/wifi
Pricing depends on the term and the covered geographical region:
North America and Central America, monthly: $49 or 7,540 miles
North America and Central America, annual: $539 or 82,930 miles
Global, monthly: $69 or 10,620 miles
Global, annual: $759 or 82,930 miles
Yes, I've noticed the discrepancy, same mileage pricing in both annual options, but that's what it says right now.
Subscribers can change the geographic region where they want to use a subscription from the North and Central America region to Global at any time. Subscribers cannot switch from a Global subscription to a North and Central America subscription.
As with the other subscriptions, it is possible to gift a Wi-Fi subscription to someone else.
Hard to believe this is true, but here's an email I just received from UA:
We have some important information about your United Wi-FiSM subscription purchase on April 10, 2017.
Due to a technical issue, we offered United Wi-Fi subscriptions before we were fully ready to make them available. We have since removed the option to purchase United Wi-Fi subscriptions.
The good news is that you can still use your subscription until December 31, 2017, and you’ll receive a full refund for your purchase. United Wi-Fi subscriptions will also be available for purchase again soon.
We hope you enjoy your subscription, and we’re sorry for any confusion that this may have caused.
United Airlines Wi-Fi Team
We have some important information about your United Wi-FiSM subscription purchase on April 10, 2017.
Due to a technical issue, we offered United Wi-Fi subscriptions before we were fully ready to make them available. We have since removed the option to purchase United Wi-Fi subscriptions.
The good news is that you can still use your subscription until December 31, 2017, and you’ll receive a full refund for your purchase. United Wi-Fi subscriptions will also be available for purchase again soon.
We hope you enjoy your subscription, and we’re sorry for any confusion that this may have caused.
United Airlines Wi-Fi Team
United Wi-Fi Subscription - Q&A, issues, ...
Oct 15, 2017, 5:47 pm
#77
Join Date: Apr 2014
Programs: DL Gold, UA nothing (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 920
This thread has a few claims of iPass integration by end of year: https://www.flyertalk.com/forum/unit...e-later-5.html (Mods, maybe we should merge threads)?
A few of us got lucky and were given annual subscriptions, which are still working. So the functionality is still there. Seems like they made a business decision not to sell the product.
A few of us got lucky and were given annual subscriptions, which are still working. So the functionality is still there. Seems like they made a business decision not to sell the product.
Dec 11, 2017, 6:00 pm
#79
Join Date: Jun 2010
Location: Florida
Programs: United 1K, Marriott Ambassador, Hilton Gold
Posts: 673
At this point, I'm losing hope. Unless they plan on rolling it out on 12/31. Definitely frustrating how long this has been "coming soon".
Dec 12, 2017, 5:42 am
#80
Join Date: Sep 2007
Location: ORD
Programs: UA MM, AA PPro
Posts: 1,480
**
United Airlines is about 50% on-boarded (about 300 or so aircraft) and is scheduled to integrate the second half of their fleet sometime in 2018. We haven’t received a ballpark for when that is other than they are hoping to be the first half of 2018.
**
He also mentioned that the price might go up once UA is fully covered, but that may be a ploy to get us to sign before the end of the year.
Jan 22, 2018, 12:41 am
#82
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,833
This is what I got from our iPass sales rep yesterday:
**
United Airlines is about 50% on-boarded (about 300 or so aircraft) and is scheduled to integrate the second half of their fleet sometime in 2018. We haven’t received a ballpark for when that is other than they are hoping to be the first half of 2018.
**
He also mentioned that the price might go up once UA is fully covered, but that may be a ploy to get us to sign before the end of the year.
**
United Airlines is about 50% on-boarded (about 300 or so aircraft) and is scheduled to integrate the second half of their fleet sometime in 2018. We haven’t received a ballpark for when that is other than they are hoping to be the first half of 2018.
**
He also mentioned that the price might go up once UA is fully covered, but that may be a ploy to get us to sign before the end of the year.
Last edited by WineCountryUA; Jan 22, 2018 at 12:50 am Reason: rephrased (not used on TATL)
Feb 1, 2018, 8:17 pm
#88
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
This line doesn't seem to be very..comforting: "We do not guarantee availability of Wi-Fi service onboard aircraft; therefore, cash refunds will not be provided for intermittent or non-functioning connections". But then it's followed by the other line stating "Inflight Service app with customer resolution functionality....to offer in the moment compensation.."
So are they just not offering monetary compensation anymore and just 'miles'? Is that what those two lines mean? #TranslateForMe
So are they just not offering monetary compensation anymore and just 'miles'? Is that what those two lines mean? #TranslateForMe
Feb 1, 2018, 11:19 pm
#89
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,916
Looks like it's up now, at the bottom of:
https://www.united.com/ual/en/us/Subscription/Home
(tried linking directly to the wifi page but copying and pasting the URL results in a redirect to the UA home page)
North America and Central America monthly $49/7,550 7,500 miles, annual $539/83,010 80,000 miles
Global monthly $69/10,630 10,500 miles, annual $689/106,110 100,000 miles
https://www.united.com/ual/en/us/Subscription/Home
(tried linking directly to the wifi page but copying and pasting the URL results in a redirect to the UA home page)
North America and Central America monthly $49/
Global monthly $69/
Last edited by Zorak; Feb 2, 2018 at 6:53 am Reason: the price in miles changed on united.com overnight, editing to match
Feb 2, 2018, 12:55 am
#90
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,406
I'm wondering what the enforcement 
f this part of the T&Cs will be like: "Subscriptions may only be used by the subscriber on a flight and on one device at a time. Your subscription is non-transferable and it is against our policy for your subscription to be used on a flight that you are not on." It's quite easy for them to tell whether you are on a flight or not...
f this part of the T&Cs will be like: "Subscriptions may only be used by the subscriber on a flight and on one device at a time. Your subscription is non-transferable and it is against our policy for your subscription to be used on a flight that you are not on." It's quite easy for them to tell whether you are on a flight or not...