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ORD Polaris lounge -- Reviews, Experiences, Q&A, ..

ORD Polaris lounge -- Reviews, Experiences, Q&A, ..

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Old Aug 31, 19, 4:54 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
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Access to Polaris lounges (source):


update 29 Sept 2017, effective 1 Oct, 2017

Departure: The airport you are leaving on an international J/F flight* from, i.e. EWR-ORD-NRT
Connecting: The airport to or from which you have a short-haul flight to connect to a longer flight, i.e. EWR-ORD-NRT or NRT-ORD-EWR
Arrival: The airport you arrive at after your long-haul flight, i.e. EWR-ORD-NRT

Hours-0715-2100 (seasonally open at 6:45 beginning in Dec '18) -- some reports (Summer 2019) of 0700

*Currently it appears that any departing international flight on an *A partner qualifies (except AC operated transborder flights ), but only United flights with the premium cabin class listed as 'Polaris Business' or 'Polaris First' will qualify for entrance after arriving off a United Polaris flight.
UA premium cabin flights not marketed as Polaris, such as Domestic First or International Business (Canada, Mexico, Caribbean ... ) are not eligible for Polaris lounge access.

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Consolidated "Polaris Lounge Access Questions" Thread
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Old Dec 3, 16, 8:05 pm
  #91  
 
Join Date: Mar 2013
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the big question: has anyone seen evidence of the bottled water to-go that was featured prominently in the initial polaris video?
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Old Dec 4, 16, 4:23 am
  #92  
 
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In this day & age there is no excuse for an airline not to serve XO in biz (many serve it in biz & first while some up the game in F to Paradis, etc (which even I admit is over the top for an airline.............but VSOP???? This is an economy only cognac. UA really neeeds to up its game on cognacs
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Old Dec 4, 16, 5:08 am
  #93  
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Originally Posted by chinatraderjmr View Post
UA really neeeds to up its game on cognacs
I'm not a cognac lover, but a decent armagnac would be very acceptable!
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Old Dec 4, 16, 6:16 am
  #94  
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Originally Posted by warreng24 View Post
Agree. The club members are getting screwed yet again.
Actually, they are not. The UC locations will now have fewer people in them as the international F and J passengers will be in the Polaris club.
Originally Posted by Kacee View Post
There's no basis for UC arrivals access for non-UA pax. *A access is departure only. I presume the BP scanner will be programmed per the published rules.
The BP scanners at the Polaris lounge use a new system that is programmed with rules specific to entry. It is designed so agents don't have to enter data and so they know right away whether a passenger is eligible fr entry.
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Old Dec 4, 16, 7:21 am
  #95  
 
Join Date: Jul 2005
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So, is ORD-YYZ going to get me into Polaris Lounge in Business? I guess I'll try tomorrow. YUZ has always been labeled business.
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Old Dec 4, 16, 7:33 am
  #96  
 
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No. Not long-haul.
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Old Dec 4, 16, 7:51 am
  #97  
 
Join Date: Jan 2016
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Originally Posted by kirkwoodj View Post
No. Not long-haul.
According to the source used for the Wiki, for access to the United Polaris business lounge, on a United Polaris business class ticket, the entry requirements are:

A boarding pass for travel in United Polaris business class
Customers in United Polaris business class may access a United Polaris lounge at connecting airports and their final destination within 24 hours of arrival or departure of their flight.
The footnote #2, referenced at the top of the column, is:

2Access is not allowed for customers with discounted industry, airline or staff travel tickets, unless specifically stated.
I don't see anything in there about long-haul. Where is that information coming from?

-mvitale
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Old Dec 4, 16, 7:54 am
  #98  
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Originally Posted by mvitale View Post
I don't see anything in there about long-haul. Where is that information coming from?
I heard that frm the management at the lounge.
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Old Dec 4, 16, 7:59 am
  #99  
 
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On Polaris FAQ page at UA website.
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Old Dec 4, 16, 8:07 am
  #100  
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So tipping of staff is encouraged in this new lounge?
That is beyond lame, and low class by world lounge standards, if this was meant to be a truly premium lounge.
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Old Dec 4, 16, 8:07 am
  #101  
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Originally Posted by Redhat72 View Post
United
You do realize that UA doesn't fly BOM-DEN nonstop right?
It Is going to be BOM-EWR-DEN.
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Old Dec 4, 16, 8:44 am
  #102  
 
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Originally Posted by hirohito888 View Post
Does BOM-DEN even have Polaris class?
Originally Posted by NH_Clark View Post
I hope it stops in EWR to pick up some fuel 😉
Sorry, my bad. The multi-segment international ticket issued by United is

BOM-EWR-DEN-ORD-LGA/JFK-FRA-BOM

I have always accessed United Club when flying domestic segment with my *A Gold Card on a multi-segment trip on the basis that my itinerary is part of an international trip. Otherwise *A Gold pax are not allowed in United Club when flying domestic.

From few posts above in this thread, it seems that although access to the Polaris club is only for international departures, pax transiting to international destinations are allowed. Yes, it does not mention anything about being part of a multi-segment international trip & hence my original question in the previous posts.

In any case, not a big deal - I will find that out and post on this forum.
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Old Dec 4, 16, 8:56 am
  #103  
 
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Originally Posted by Redhat72 View Post
I have always accessed United Club when flying domestic segment with my *A Gold Card on a multi-segment trip on the basis that my itinerary is part of an international trip. Otherwise *A Gold pax are not allowed in United Club when flying domestic.
*G can access United Club even if traveling only domestically, provided they are not United *G.

I am NZ *G and have never been denied access.
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Old Dec 4, 16, 9:15 am
  #104  
 
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Originally Posted by mvitale View Post
...I don't see anything in there about long-haul. Where is that information coming from?...


If you're flying United, you have to be flying (or be connecting to) a route that has been designated to have a Polaris business or Polaris first cabin. Canadian/Mexican/Central America/Caribbean routes are not Polaris business. They are just International Business - that has not changed. United doesn't spell out "long haul" in the rules, but Polaris is only present on long-haul.
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Old Dec 4, 16, 9:28 am
  #105  
 
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Originally Posted by riphamilton View Post
the big question: has anyone seen evidence of the bottled water to-go that was featured prominently in the initial polaris video?
I recall fridges along the first entry (on the wall bordering the food area) and assume you could grab from there.

Originally Posted by rankourabu View Post
So tipping of staff is encouraged in this new lounge?
That is beyond lame, and low class by world lounge standards, if this was meant to be a truly premium lounge.
I would not say encouraged. I would only say allowed and not discouraged. Since nothing is being sold in the lounge, I assume the staff is paid a full wage, and that you would not be judged either way. I didn't start tipping till I saw others doing so.
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