Last edit by: WineCountryUA
Access to Polaris lounges (source):
Hour 6:00 a.m. 9:00 p.m. daily
A la carte dining, last seating 8 p. m.
United flights with the premium cabin class listed as 'Polaris Business' qualify for deaparture, connecting and arrival of a United Polaris flight.
UA premium cabin flights not marketed as Polaris, such as Domestic First or International Business (Canada, Mexico, Caribbean, Central America, northern South America, ... ) are not eligible for Polaris lounge access.
For partner, Business or International First, access only at departure airport and same destination restrictions as UA (roughly at least 8+ hours long haul international - TATL, TPAC, yes any UA Polaris destination but no trans-border).
No Guests (except 1 guest for International First partner flights)
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International T5 ORD partner *G lounges
Hour 6:00 a.m. 9:00 p.m. daily
A la carte dining, last seating 8 p. m.
United flights with the premium cabin class listed as 'Polaris Business' qualify for deaparture, connecting and arrival of a United Polaris flight.
UA premium cabin flights not marketed as Polaris, such as Domestic First or International Business (Canada, Mexico, Caribbean, Central America, northern South America, ... ) are not eligible for Polaris lounge access.
For partner, Business or International First, access only at departure airport and same destination restrictions as UA (roughly at least 8+ hours long haul international - TATL, TPAC, yes any UA Polaris destination but no trans-border).
No Guests (except 1 guest for International First partner flights)
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#61
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,263
Arriving in ORD on Austrian C, connecting five hours later on to UA domestically. Would I be eligible to use the Polaris Lounge during my layover? Should I present my Austrian boarding pass?
#62
Join Date: Aug 2008
Location: Chicago
Programs: United 1K
Posts: 477
This has been my concern. Even removing international Business/First members, there are a lot of UC members who use the C concourse - it has been very convenient and at times crowded. Will have to see how it ends up.
#63
Join Date: Sep 2003
Location: Denver, CO
Programs: Bonvoy LT Plat, MP Gold, Hyatt Globalist
Posts: 123
Short answer is yes, if you flew in biz or F cabin. Present your pass and come on in. Be sure to say hi 😀 Enjoy.
#64
Join Date: Nov 2005
Location: DTW and ORD
Posts: 667
If you flew inbound on a Star Alliance airline in business or first class, and continuing on to United, you'll have access to United Clubs. United Polaris lounge access for Star Alliance premium cabin is only when you are departing, not upon arrival.
https://www.united.com/web/en-US/con...ge/access.aspx
International business class on a Star Alliance member airline A boarding pass for travel in international business class on a Star Alliance member airline
Customers may only access a United Polaris lounge at the departure airport for their international business class flight.
#65
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 14,924
#66
Join Date: Apr 2009
Location: SFO
Programs: UA 1K/MM, AA GLD
Posts: 1,706
#67
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
I won't bother posting pictures since I think there's plenty out there already, but I do have some new observations/updates to add:
- Tipping etiquette was a bit unclear at first, but it does appear people are tipping so we started to.
- There are a lot of staff taking care of you, and it's not just Sodexo/United type people, but it's not to the extent where you never need to go to the bar.
- The bartenders are definitely more mixologist type bartenders with a lot of care for the drinks/craft cocktails. I can't remember ever seeing this in any Airport lounge, ever. They're dressed in vests with newsboy caps. Very classy.
- The concierge was walking around offering his services and said "feel free to be creative". I'm heading to MUC for just the weekend and we were thinking of going to Salzburg for an afternoon so I asked him to suggest the top things we can do for 5-7 hours accessible from the train station. A little while later I had an email with some recommendations and a top-rated tour. It appears to be outsourced to a company called Circle Company Associates. Nothing I couldn't google but I'm sure people more used to using Concierge services could request something more creative.
- at 5pm the lounge was PACKED for about 20 minutes. Out of seats with people circling. I guess this would diminish over time as people spend less time here and the excitement wanes but I'd expect the 6pm flights to have the toughest time. It was empty from 2-4. During the summer months with the seasonal flights this could become a problem.
- The temporary food is not really substantial at all. I'm not sure why they couldn't bring over some lasagna from the United Clubs in the interim, but for now it's just some salmon on toasts, some salad, and a few cold dishes. Obviously just a temporary problem though...If food isn't ready in 9 days when I'm back I'll eat beforehand.
- There is no indication you can get pajamas in the lounge, apparently this is just something they're thinking about doing. But it would seem they would still only do it for the 12 hour flights even if they did hand them out. No loophole!
I have a bit of whiplash going from the temporary C club a couple months ago to this experience. It's really great and can't wait for it to be fully operational.
- Tipping etiquette was a bit unclear at first, but it does appear people are tipping so we started to.
- There are a lot of staff taking care of you, and it's not just Sodexo/United type people, but it's not to the extent where you never need to go to the bar.
- The bartenders are definitely more mixologist type bartenders with a lot of care for the drinks/craft cocktails. I can't remember ever seeing this in any Airport lounge, ever. They're dressed in vests with newsboy caps. Very classy.
- The concierge was walking around offering his services and said "feel free to be creative". I'm heading to MUC for just the weekend and we were thinking of going to Salzburg for an afternoon so I asked him to suggest the top things we can do for 5-7 hours accessible from the train station. A little while later I had an email with some recommendations and a top-rated tour. It appears to be outsourced to a company called Circle Company Associates. Nothing I couldn't google but I'm sure people more used to using Concierge services could request something more creative.
- at 5pm the lounge was PACKED for about 20 minutes. Out of seats with people circling. I guess this would diminish over time as people spend less time here and the excitement wanes but I'd expect the 6pm flights to have the toughest time. It was empty from 2-4. During the summer months with the seasonal flights this could become a problem.
- The temporary food is not really substantial at all. I'm not sure why they couldn't bring over some lasagna from the United Clubs in the interim, but for now it's just some salmon on toasts, some salad, and a few cold dishes. Obviously just a temporary problem though...If food isn't ready in 9 days when I'm back I'll eat beforehand.
- There is no indication you can get pajamas in the lounge, apparently this is just something they're thinking about doing. But it would seem they would still only do it for the 12 hour flights even if they did hand them out. No loophole!
I have a bit of whiplash going from the temporary C club a couple months ago to this experience. It's really great and can't wait for it to be fully operational.
#69
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
#70
Join Date: Dec 2014
Location: Haze gray and underway
Programs: UA 1K 2MM, HH Diamond, Marriott 'clink clink' Titanium
Posts: 1,782
#75
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438