NoLaGent

Fair enough, I agree with you. You'd think that a policy change they had over 5 months ago would reflect on either their website, or *A, but I can't find it on either for the long haul stipulation they implemented on 10/1/2017. If someone else can, please chime in, but I certainly don't see it.

Regardless, it won't change the Dragons denying entrance, and it has been published elsewhere, but I can't find it on an "official channel" anywhere...

United Cuts Polaris Lounge Access For Air Canada Passengers - One Mile at a Time

zetaprime

Just to confirm, I had no issue using the POLARIS lounge at ORD on my ORD-LAX-MEL trip.

BOStonTravels

Reading back over some of these comments after another great ground experience flying AA and transferring to UA.

I asked the AA Concierge Key team why they were so good to me -- if they have time they try and also provide nice service to BA Gold's who are Gold Guest List. There was a big thread on AA forum about this. Once again, brought me to Polaris lounge.

This time I just had a couple of coffees. The food offerings not only dont change but quality didnt look much different - items sitting on buffet for hours. I will say I really like the illy coffee in Polaris lounge for sure, wish AA had that in their lounges!

Global321

Excellent. Although most other non-airline FF get carried like Pharoh to their top competitor's lounges.

Keep the stories going. Would love to chat more, but China is flying me to the Taiwan presidential palace in the premier's jet.

milemonkey

I booked F with lie flat seats from ORD-SFO. The Flight Status page says these seats are Polaris Business Class. Does that mean I get access to the Polaris Lounge?

LangerhansCellHistiocytosis

No. Domestic F does not get Polaris lounge access.

IAH-OIL-TRASH

Polaris Lounge is for customers on long-haul international UA Polaris-marketed seats or other *A front-cabin seats. The flight status you see is a generic seat description for that aircraft, whether it is on a Polaris-marketed route or not (like the one you're on). It does not denote the cabin marketing. If you look at your reservation, nowhere does it say Polaris. If you were on a Polaris flight, you would see Polaris on your reservation and BP.

mh3265a

You'd only be able to get in if you have a connecting flight in SFO in a premium cabin to some international location with the Polaris product (like Asia)

Antonio8069

Yesterday, I heard a very funny comment about the new Polaris lounge. The guest said it was so nice he did not want to leave!

StuckinITH

Totally understand the feeling, especially when the passenger then had to go to a EWR UC.

I have the bad luck that there are no flights in the afternoons to ORD from my small city so, when I fly to Europe, I have to wait 7 hours in ORD. But, with the opening of the Polaris Lounge, my bad luck turned into good luck. I now enjoy those 7 hours.

FlyfromDenver

Perhaps seated in the middle of the business 4 on a plane without the Polaris seats ?

fullnelson3

Traveling on LOT to WAW and trugged my way over to Terminal 1 from Terminal 5 to take in the Polaris lounge experience. Learned the hard way that LOT is not TSA airline and got sent to "Fast Track" line which was the longest, hottest, stuffiest line I have seen in a very long time. Probably should have simply went through regular security line. Once in the lounge, I proceeded down the path that you just described. When I was here in the Fall, the full-service dining was right across from bar prominently displayed. Realized no service was coming and had to ask if it was still available. Agree signage should be available to note the change. I get the sense that they are trying to limit the patrons that access the service. Feels a bit disconnected from general lounge area. Thus, very quiet if you need a spot to work or decompress. The food was still suitable. Also noticed that they are starting the eventual downgrade of available self serve bourbon and ryes. Despite it all still very pleased to have access to the Polaris lounge. Far cry from the general United Club. Now if UA could only focus on getting the hard product to Polaris level that would be a welcome change. Happy Travels.

Quick update: Avoid the chicken - has to be at least a day old. Not a good experience.

st530

Yesterday was my first time in the lounge since the expansion and move of the dining area. I arrived around 3 pm and it was packed. Went to the new area and there was some empty space. But seeing all the filled seats in the old footprint, plus the 80%-plus occupancy in the new space, made me realize how woefully undersized the original space was (like, where would all the people in the new space have gone 2 months ago?). Otherwise, a good experience. The new space helps. Didn't try the dining this time. Still upset they dropped the Moet & Chandon brut rose from the bar yet kept the Veuve. Oh well.

BCH

In the very beginning, they served Laurent Perrier Brut Rose. But I learned that both with Veuve Cliquot and LP, you had to ask for it by name - otherwise you got poured prosecco that was not even on display.

fly2lanai

Does anyone know whether the polaris lounge @ORD has a private phone booth/room? I have a scheduled conference call to make while in transit from there to HKG in a bout a week's time. Thks