Hipplewm

Only cause the 8 across ........ is HORRIBLE, you don't have room to store your Phone!!!!
I ask during boarding as well, but has been hit or miss lately. Although my last 6 flights have NOT been United and I am much happier
Yeah, sad doesn't even really explain how bad this reeks of ineptitude
It has been widely reported that the manufacturer of the seats had a hard time delivering, that is the cause of the delay, not some scheme to make it seem like UA was evaluating a thing.
8 across is horrible, I will fly ANYTHING to avoid that horrible plane, unless I have to buy full fare and GPU to F, however with my schedule, I try and find the lowest flight which means that rarely happens.
Taking 789 deliveries witht he old seat is the only part I get as contract changes get horribly expensive
13 MONTHS - nope, not buying it
I would suggest they knew within 6 weeks they were screwed in Chicago, in 3 months they should have had a FIRM plan. They seemed to take more than double that time.

FlyfromDenver

It all goes back to providing what is advertised. So many people flying business for so many international trips since Polaris was announced, including me. What they are providing is such a small piece of it that I think they should just give it up. I don't think I should have to ask for so many pieces of it on the plane. My last couple of TATL trips had a snack cart that made Skywest look generous with their snacks. I'm flying to Auckland on Friday night on the Polaris seating for the first time. Of course, it's out of SFO that doesn't have an actual Polaris lounge.

Getting the full advertised Polaris experience over a year after it started service takes way too much juggling from what I can tell. Since I doubt I will ever hit 2MM, I'm not trying. I'll be 1K for 2018 and if United is the best offer, I may fly it for international trips but I won't be striving to stay on it.

P.S. I hate the unisex bathrooms in the Polaris lounge - some man must have thought that up.

HeadInTheClouds

StuckinITH

We don't get to fly Polaris very often but the attendant and her supervisor already know (recognize us) that we are the ones that request the NY Times. Last time they said that they will mention to higher management that they have some passengers who think that the NY Times is a must.

Now I also ask for the gel pillow at the start of the flight but one time when I did not do that they were out of it and as a compensation the FA gave me an extra pair of Pajamas. I liked when they had the two pillows. Now the only chance for me to sleep well is if I have no neighbor and can take the big pillow from that seat. I use the Saks cover as a mattress pad. It's very comfortable. If I use it as a cover it's way too warm.

goodeats21

Curious. What is the downside to the restroom setup in the Polaris lounge? Is it a capacity thing? I did have to wait a bit one time as all the rooms were taken, but I thought it was a pretty nice, private setup. What am I missing?

StuckinITH

I don't think you are missing anything. The private set up is great. In addition, they are way cleaner than the "unisex" toilets in the planes.

The only thing I noticed is that some people still don't know how to lock them properly. Although the new white capital letters say: "To lock, turn to here", on my last visit, I noticed two persons did not lock them properly and got an unexpected visitor.

HeadInTheClouds

cur

fly to hkg via sfo with a 35 minute connection...then you can have a truly polaris experience LOL

Hipplewm

In contrast on EVA last month. I was shown my seat by a FA and introduced to another FA by name, she welcomed me and asked if I wanted a mattress pad, which she installed right then
I was brought PJ's, amenity kit and headphones

Literally brought everything to me, I didn't need to ask for anything, and installed the things that most passengers would fumble with

They only provided one pillow, but it was a memory foam type (I THINK), I slept well either way either way
I was ALWAYS greeted by name
Service was impeccable (I agree this could be one time) but the trip home was much the same

JFKflyer26

How would someone who knows nothing about Polaris find out about all the amenities you have to ask for? Seems pointless to show advertisements with a mattress pad, pajamas and special pillow and then not just give to every passenger...

Hipplewm

Pajamas, you need to know the block time of each one way flight, then do math....You could expect the FA's to know but actual analysis has proven that theory doesn't work at all
The rest are listed in the amenities on the website and was in all the marketing materials
Everything BUT PJ's, Mattress pad and Gel pillow are on your seat when you board (I am about 50/50 for amenity kit, but if it isn't there, they typically hand them out before takeoff)

I try and educate my fellow flyers (Much to the chagrin of some FA's) about the included amenities. On a flight from HKG-ORD (8 across hell) we were delayed 90 minutes after the door shut. Captain said we could get up. FA's started pouring wine and I changed into PJ's. Within 30 min the entire cabin knew about PJ's and Gel pillow. FA's handed them out to everyone and even took group pictures of us all hammered sitting across each others laps in United PJ's laying on Gel Pillows. In all fairness it was really about 6 of us or so "Loud" ones. That day the whole business class knew all about the amenities that united was offering.

This thread: https://www.flyertalk.com/forum/unit...unges-240.html has a wiki that explain it all and has a breakdown of every flight PJ's are offered

villox

Plane-is-home

No dining service tonight at ORd Polaris lounge. Let the cost cutting continue.

kirkwoodj

WHAT?!

SFO 1K

How about some context for this? Kitchen out of order? Staff called in sick? Actual announcement upon check-in that "due to budget cutbacks we not longer serve food"?