Last edit by: wilp888
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
Polaris In-flight Experiences
#1891
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,193
As stated by others, the gel pillow should already be on your seat and you just ask for the PJs. They are quite comfortable and I'm glad to have been able to try them. Wish I'd had them on my flight back from NRT last year.
#1892
Join Date: Aug 2011
Location: California
Programs: UA 1k
Posts: 107
I don't like the gel pillow at all, so I give it back when I ask for the mattress pad (and PJs on those flights). The FA's have been slightly surprised but are happy to take it to give it to someone else (which I don't understand because each seat already had one, but ...).
#1893
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,459
I don't like the gel pillow at all, so I give it back when I ask for the mattress pad (and PJs on those flights). The FA's have been slightly surprised but are happy to take it to give it to someone else (which I don't understand because each seat already had one, but ...).
Also, don't like the gel pillow?!
#1894
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
#1896
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Thanks all for the insight!
Will look for the pillow but sounds like I should bring my travel pillow anyway in case I get a "stale sweat" gel-pillow
Will look for the pillow but sounds like I should bring my travel pillow anyway in case I get a "stale sweat" gel-pillow
#1897
Join Date: Jan 2017
Location: SFO
Programs: United 1MM GS, Marriott Platinum Elite, Hilton Diamond, Hertz President's Circle
Posts: 283
I’ll take your gel pillows. Love them especially as a back support
#1898
Join Date: Mar 2000
Location: Wayne, NJ USA
Programs: UA Million Miler, Lifetime United Club member
Posts: 2,175
#1899
Join Date: Aug 2001
Location: NY
Programs: AA: ExPlat & 3MM; UA: 1k; KL: Plat 4 Life; Hyatt: Plat; SPG, Marriott, Hilton: Gold
Posts: 2,708
#1900
Join Date: Aug 2008
Programs: UA GS, AA ExP
Posts: 124
GRU-ORD Polaris in the GF
Got to travel from Sau Paulo to Chicago in the global first. The food was mediocre at best. The olive oil in the salad dressing was still frozen, the Brazilian whitefish stew was inedible and the bitter raw garlic overpowered the taste of garlic bread. No hot bites loaded on the flight since its a night service, according to the flight attendent serving GF.
On the plus side, nice to see the wine selection change after three months. Wish the entertainment selection would also have changed by now.
The Polaris lounge in Chicago has been serving the same food since its opening in December 2016...yes almost two years old and still serving the teriyaki salmon, shephard's pie and Chicken pot pie in the buffet, every day!! Same menu at the dine-in restaurant since its opening.
Sorry for the rant!
On the plus side, nice to see the wine selection change after three months. Wish the entertainment selection would also have changed by now.
The Polaris lounge in Chicago has been serving the same food since its opening in December 2016...yes almost two years old and still serving the teriyaki salmon, shephard's pie and Chicken pot pie in the buffet, every day!! Same menu at the dine-in restaurant since its opening.
Sorry for the rant!
Last edited by akhibhag; Oct 12, 2018 at 2:55 pm Reason: spelling
#1901
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,453
Got to travel from Sau Paulo to Chicago in the global first. The food was mediocre at best. The olive oil in the salad dressing was still frozen, the Brazilian whitefish stew was inedible and the bitter raw garlic overpowered the taste of garlic bread. No hot bites loaded on the flight since its a night service, according to the flight attendent serving GF.
On the plus side, nice to see the wine selection change after three months. Wish the entertainment selection would also have changed by now.
The Polaris lounge in Chicago has been serving the same food since its opening in December 2016...yes almost two years old and still serving the teriyaki salmon, shephard's pie and Chicken pot pie in the buffet, every day!! Same menu at the dine-in restaurant since its opening.
Sorry for the rant!
On the plus side, nice to see the wine selection change after three months. Wish the entertainment selection would also have changed by now.
The Polaris lounge in Chicago has been serving the same food since its opening in December 2016...yes almost two years old and still serving the teriyaki salmon, shephard's pie and Chicken pot pie in the buffet, every day!! Same menu at the dine-in restaurant since its opening.
Sorry for the rant!
#1904
Join Date: Aug 2011
Location: California
Programs: UA 1k
Posts: 107
I don't know, maybe I am using it wrong?! :-)
I tried it once back when you had to ask for it and then again after they put it standard on the seats. For me it smells funny ("new plastic" smell, not human odors -- yuck) and more importantly is just too thick and bulky. So since then I just put it in the overhead or give it back to the FAs.
For me the standard pillow is just right on top of the headrest. I wear big headphones (Bose 35 for the awesome noise cancelling) while I sleep am tallish (6'2") so my head has to be on the headrest to fit and with the gel pillow it's just way too tall (and the regular pillow is just right).
My best airplane sleep is on the United 787 bulkhead seats. A lot of that, I am sure, is familiarity with the seat and procedures (service).
I tried it once back when you had to ask for it and then again after they put it standard on the seats. For me it smells funny ("new plastic" smell, not human odors -- yuck) and more importantly is just too thick and bulky. So since then I just put it in the overhead or give it back to the FAs.
For me the standard pillow is just right on top of the headrest. I wear big headphones (Bose 35 for the awesome noise cancelling) while I sleep am tallish (6'2") so my head has to be on the headrest to fit and with the gel pillow it's just way too tall (and the regular pillow is just right).
My best airplane sleep is on the United 787 bulkhead seats. A lot of that, I am sure, is familiarity with the seat and procedures (service).
#1905
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,459
I don't know, maybe I am using it wrong?! :-)
I tried it once back when you had to ask for it and then again after they put it standard on the seats. For me it smells funny ("new plastic" smell, not human odors -- yuck) and more importantly is just too thick and bulky. So since then I just put it in the overhead or give it back to the FAs.
For me the standard pillow is just right on top of the headrest. I wear big headphones (Bose 35 for the awesome noise cancelling) while I sleep am tallish (6'2") so my head has to be on the headrest to fit and with the gel pillow it's just way too tall (and the regular pillow is just right).
My best airplane sleep is on the United 787 bulkhead seats. A lot of that, I am sure, is familiarity with the seat and procedures (service).
I tried it once back when you had to ask for it and then again after they put it standard on the seats. For me it smells funny ("new plastic" smell, not human odors -- yuck) and more importantly is just too thick and bulky. So since then I just put it in the overhead or give it back to the FAs.
For me the standard pillow is just right on top of the headrest. I wear big headphones (Bose 35 for the awesome noise cancelling) while I sleep am tallish (6'2") so my head has to be on the headrest to fit and with the gel pillow it's just way too tall (and the regular pillow is just right).
My best airplane sleep is on the United 787 bulkhead seats. A lot of that, I am sure, is familiarity with the seat and procedures (service).