Jan 22, 2017, 3:51 pm
Last edit by: wilp888
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
Polaris In-flight Experiences
Sep 16, 2018, 5:11 pm
#1831
Suspended
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
Well I booked it, through FRA outbound, MUC inbound.
Hoping the SFO-FRA is Polaris cabin, UA58. It was last April but when I booked today, it's showing 2/4/2 layout.
Now I wonder if MUC-SFO on the 787 could be retrofitted by July.
Hoping the SFO-FRA is Polaris cabin, UA58. It was last April but when I booked today, it's showing 2/4/2 layout.
Now I wonder if MUC-SFO on the 787 could be retrofitted by July.
Sep 16, 2018, 6:14 pm
#1832
Join Date: Dec 2015
Location: Seoul
Programs: None anymore
Posts: 983
If the 772 retrofit is an indication I would say the 787 will also be a long rollout...
Sep 16, 2018, 8:33 pm
#1833
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 2,508
I would expect the 787 retrofit to be quicker with just re-installing J seats and adding PE.
Sep 16, 2018, 11:21 pm
#1834
Join Date: Dec 2015
Location: Seoul
Programs: None anymore
Posts: 983
This is true, it might also speed up a bit once they get the hang of things. The 772's are definitely a very extensive retrofit in comparison.
Sep 17, 2018, 10:59 am
#1835
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,453
Sep 21, 2018, 8:15 pm
#1836
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,967
I have never really been that crazy about UA's service. The pattern I observed that that the quality of service degrades with the load factor. On Thursday, I was on a full 77W Polaris flight. The service was great!
I had to do a mileage run 2 weeks prior. Avoided UA and did NH. I think hardware-wise, Polaris is better than the NH 77W. When UA's service is good, it is not worse than NH. Food-wise, NH is still better. I think if UA somehow makes the appetizer and salad better, then it would be more competitive.
I had to do a mileage run 2 weeks prior. Avoided UA and did NH. I think hardware-wise, Polaris is better than the NH 77W. When UA's service is good, it is not worse than NH. Food-wise, NH is still better. I think if UA somehow makes the appetizer and salad better, then it would be more competitive.
Last edited by username; Sep 21, 2018 at 11:18 pm
Sep 23, 2018, 8:24 pm
#1837
Join Date: Mar 2004
Location: NYC, BLR, LHR, SIN and a few others
Programs: UA 1K 1.01 MM
Posts: 1,245
On the EWR-KEF, was told no mattress pad in Plolaris because it’s not “ultra long haul”, we did still get access to the Polaris lounge even though I believe the flight lands on the “north American” continental plate...
Sep 23, 2018, 8:28 pm
#1838
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,194
Flew IAH-SYD Thursday night and it was a pleasant flight. No mattress pad but I didn't need or want one. The PJs were sitting on the console in from of Row 6 center aisle, every seat seemed to have a gel pillow which was as good as claimed. I liked the PJs but the lavatory on the left side is equipped for handicapped so has more room to change than the one on the right.
I took seat 6K based on recommendations in the 787-9 thread but the light from the FA closet was a bit distracting.
No complaints at all about the service. All the FAs were attentive, polite, and professional.
I took seat 6K based on recommendations in the 787-9 thread but the light from the FA closet was a bit distracting.
No complaints at all about the service. All the FAs were attentive, polite, and professional.
Sep 24, 2018, 12:56 am
#1839
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,967
Oh, I was surprised that on my flight on Thursday, still got the tin as the amenity kit. Not even a 747 tin - just a regular one. I would have thought they reversed to the regular bag by now?
Sep 24, 2018, 5:11 am
#1840
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Since March I took 6 flights in Polaris Business. I got only one soft bag. The five others were the new tins. In January, I still got the 747 tin which was good as I finally got the First Class one.
Sep 24, 2018, 6:34 am
#1842
Join Date: Aug 2011
Location: California
Programs: UA 1k
Posts: 107
The LH (and BR?) Rimowa boxes were the nicest / best reuse we had. United tins least. Some of the old Global First pouches were really nice. A recent LH F bag was huge and weird in opening in both ends.
Sep 24, 2018, 6:46 am
#1843
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
The tins have even gotten less fun in just having a regular lid and much more easily dented. We’d bring them home when they weren’t too used up and/or smashed. We took embarrassingly many out of the closet some weeks ago and my spouse noticed that the “new normal” tins have had at least two iterations (not counting any content changes).
The LH (and BR?) Rimowa boxes were the nicest / best reuse we had. United tins least. Some of the old Global First pouches were really nice. A recent LH F bag was huge and weird in opening in both ends.
edit: I do have one pre-merger amenity container that is basically just a cloth sack, which I will say seems pretty useless. But even that I'd rather receive than the tin.
Sep 24, 2018, 7:18 am
#1844
Join Date: Jul 2016
Location: West
Programs: UA MP
Posts: 221
Nope, seems like the tins will now be the permanent amenity kit in J. Kinda sad that the kits have become less premium throughout the years...
Sep 25, 2018, 6:45 am
#1845
formerly 1984SW
Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
Posts: 1,058
I really don't care for the tins:
(a) Take up too much space if I try to put it in my carry-on bag (which is usually just a computer bag)
(b) Don't really have a re-purpose use for the tins off the plane. I use the various pouches to carry computer/phone cords & accessories in my computer bag and at home.
(a) Take up too much space if I try to put it in my carry-on bag (which is usually just a computer bag)
(b) Don't really have a re-purpose use for the tins off the plane. I use the various pouches to carry computer/phone cords & accessories in my computer bag and at home.