Jan 22, 2017, 3:51 pm
Last edit by: wilp888
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
Polaris In-flight Experiences
Apr 26, 2018, 9:56 pm
#1786
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
HNL-EWR is not a Polaris flight --so don't expect Polaris service. You will have a lie-flat seat in First but the service will be based on Domestic F service levels, not International Polaris service.
Apr 27, 2018, 1:30 am
#1787
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
Just got off a super flight SFO-ICN on the 789. Was in my favoured 6L, had an excellent three meals, and the service was impeccable and friendly, and done with a smile throughout. Flawless 6 hour sleep as well. I'm sure it helped that there were several empty seats in the second cabin.
May 1, 2018, 1:14 am
#1788
Join Date: May 2017
Programs: United GS & 1MM, Delta Silver, Marriott Ambassador, Hilton Gold
Posts: 65
Flew IAH-SYD on UA101 Saturday April 28th and it was by far one of the best UA Crews/Experiences I have had to date. On this super long almost 17 hour flight, it made a world of difference. The food was above average for United (I had a more then passable short rib) and all the FA's were super helpful, nice, and actually friendly. It was really a great Polaris experience (soft product lol).
May 1, 2018, 5:57 am
#1789
Join Date: Aug 2001
Location: SFO
Programs: United 1K 2MM / Marriott LTP
Posts: 5,071
May 1, 2018, 11:44 am
#1790
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 1,028
Wow ... a true end to end Polaris experience ... the new SFO lounge; the 77W with the suite; the gel pillow at seat (ahead of schedule); the brand new Polaris tin amenity kit; AND the Bear. Woo-hoo.
May 1, 2018, 5:11 pm
#1792
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Was it only SFO-NRT or also SFO-other Polaris international airports?
May 1, 2018, 9:41 pm
#1793
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,967
Got an e-mail on the 30th and it said:
Curl up with a cooling gel pillow in every seat beginning July 1. Previously only available by request, the gel pillow is now included in addition to the large pillow with your luxury bedding from Saks Fifth Avenue due to popular demand. Wake up and refresh with our amenity kit featuring spa-quality Soho House & Co's Cowshed products.
and
From takeoff to landing, you'll notice thoughtful changes to your inflight service inspired by customer feedback. With our streamlined approach, you can look forward to more efficient meal service, meaning more time to catch some Zzzs. Wake up to dessert with our pre-arrival service beginning May 1, including our new white chocolate cranberry cookie from Christie Cookie Co.® or our signature box of chocolates.
Curl up with a cooling gel pillow in every seat beginning July 1. Previously only available by request, the gel pillow is now included in addition to the large pillow with your luxury bedding from Saks Fifth Avenue due to popular demand. Wake up and refresh with our amenity kit featuring spa-quality Soho House & Co's Cowshed products.
and
From takeoff to landing, you'll notice thoughtful changes to your inflight service inspired by customer feedback. With our streamlined approach, you can look forward to more efficient meal service, meaning more time to catch some Zzzs. Wake up to dessert with our pre-arrival service beginning May 1, including our new white chocolate cranberry cookie from Christie Cookie Co.® or our signature box of chocolates.
May 2, 2018, 6:38 pm
#1795
Join Date: Dec 2012
Location: IAH, SGN, BKK
Programs: UA 1K
Posts: 396
04/18 LAX-SIN & 04/30 NRT-SFO. These were the best flight crews that I have experienced in some years. Attentive, well mannered, always knew my name, cheerful even when tired, well groomed, superb in all respects. The downside was that awful 5 spice beef ex-LAX. Fortunately the bento box ex-NRT was excellent. Wines tolerable.
May 3, 2018, 9:43 am
#1796
Join Date: Aug 2001
Location: SFO
Programs: United 1K 2MM / Marriott LTP
Posts: 5,071
Flew NRT-SFO on Wednesday and there were no bears on the flight. They also had the Saks (Black Pouch) amenity kit.
May 3, 2018, 10:02 am
#1797
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Good that you got a bear on the SFO-NRT flight. You were on the right flight on the right day. I just find it odd that there were no other reports of bears out of SFO that day.
May 3, 2018, 3:46 pm
#1798
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
Last edited by fumje; May 3, 2018 at 4:11 pm Reason: typo
May 4, 2018, 9:39 am
#1800
Join Date: Aug 2001
Location: SFO
Programs: United 1K 2MM / Marriott LTP
Posts: 5,071
5/3 UA 869 SFO-HKG no bears. So it looks like maybe this was only on 4/30/18.