Polaris In-flight Experiences

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Old Apr 10, 18, 8:34 am   -   Wikipost
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Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
*Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
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Old Feb 15, 17, 2:58 am
  #1006  
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Originally Posted by wco81 View Post
http://viewfromthewing.boardingarea....e-really-like/

He's an AA fanboy but Leff says Polaris is now good enough.
Only reason for Gary being a AA fanboy is that the miles on AA can used on some of the best airlines in the world that are bookable.
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Old Feb 15, 17, 6:19 am
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Originally Posted by CO_Nonrev_elite View Post
Or, to be more accurate. Tell them that they WON'T have the new seats as they are not currently on any active aircraft yet other than today's promotional flight on one aircraft.

Since Dec 1 when they launched, approximately ZERO customers have received the new seats.

By the end of 2017, almost ZERO will have had them..., seems business suicide to announce a huge rollout of a new product, and then not have it on ANY aircraft for months...
That's not true at all. Starting tomorrow they will be on two flights, EWR to SFO and SFO to EWR. Starting next week, they will be on a second aircraft on the same rate.
As of March 25, they will be in an international route SFO to HKG. In April/May, they will be on more international routes and by the end of the year a dozen or so aircrafts will have the new seats.
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Old Feb 15, 17, 7:58 am
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As said, from rollout (Dec 1) until yesterday, ZERO passengers had it. From here to the end of 2017, ALMOST ZERO will have it. 14 aircraft by the end of the year means adding one per month. That means by March 2 aircraft, by April 3 aircraft etc. It's nothing in tue grand scale of things
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Old Feb 15, 17, 8:50 am
  #1009  
 
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Originally Posted by CO_Nonrev_elite View Post
As said, from rollout (Dec 1) until yesterday, ZERO passengers had it. From here to the end of 2017, ALMOST ZERO will have it. 14 aircraft by the end of the year means adding one per month. That means by March 2 aircraft, by April 3 aircraft etc. It's nothing in tue grand scale of things
The 14 3 class 767s and some 777-200s start getting retrofitted in April I believe as well.
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Old Feb 15, 17, 9:24 am
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Originally Posted by wco81 View Post
http://viewfromthewing.boardingarea....e-really-like/

He's an AA fanboy but Leff says Polaris is now good enough.
A lot of the bloggers (I don't follow anyone anymore) seemed to gravitate to AA when MP became revenue based....
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Old Feb 15, 17, 12:28 pm
  #1011  
 
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Originally Posted by CO_Nonrev_elite View Post
As said, from rollout (Dec 1) until yesterday, ZERO passengers had it. From here to the end of 2017, ALMOST ZERO will have it. 14 aircraft by the end of the year means adding one per month. That means by March 2 aircraft, by April 3 aircraft etc. It's nothing in tue grand scale of things
By my rudimentary calculations, around 12% of the seats will be the new Polaris seats by end of 2017. Not including the 752 and 747 (retiring), UA will have around 6,600 Polaris Business & First seats by end of 2017. Of which, 14 77W (60 seats) or 840 new Polaris seats. That's around 12% of the widebody business seats.

(This also doesn't factor the 767/772 reconfiguration that will start this year)
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Old Feb 15, 17, 1:03 pm
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Originally Posted by hirohito888 View Post
By my rudimentary calculations, around 12% of the seats will be the new Polaris seats by end of 2017. Not including the 752 and 747 (retiring), UA will have around 6,600 Polaris Business & First seats by end of 2017. Of which, 14 77W (60 seats) or 840 new Polaris seats. That's around 12% of the widebody business seats.

(This also doesn't factor the 767/772 reconfiguration that will start this year)
Thanks for the stats. Not that the facts will get in the way of a good rant.
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Old Feb 15, 17, 2:16 pm
  #1013  
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Originally Posted by Ber2dca View Post
Now, I am pretty sure Delta re-branded their J product to "Delta One" and didn't immediately change the seats in all their planes either. .
Actually, DL switched to Delta One after all international widebody planes were flatbed, direct aisle access equipped and all 757's were flatbed equipped.
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Old Feb 15, 17, 2:58 pm
  #1014  
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according to planespotters, United owns 74 777's. How many of those fly international routes and will all of them eventually get Polaris seats? Why give 767's Polaris seats, those old and nasty birds mostly have 20 plus years of service anyway. UA should immediately reverse course on refurbing the 767s and put that CAPEX into giving the 787 the Polaris seats.

UA will be to inconsistent with important routes for a long time. If 787's aren't getting Polaris, you will wind up on a 787-900 flying SFO-SIN with outdated flatbed seats to flying SFO-HKG with Polaris seats.
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Old Feb 15, 17, 6:15 pm
  #1015  
 
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Originally Posted by g-code View Post
The 14 3 class 767s and some 777-200s start getting retrofitted in April I believe as well.
If each aircraft with BF seats were to fly only a single trip per day, there are just under 8100 BF seats on United aircraft (not including the 773 fleet). Most of these aircraft fly multiple legs per day, which exacerbates the problem even further.

As of today, the total available Polaris seats are 60BF which is .74% availability. That's less than 1% of seats and significantly lower if you factor in multiple legs.

Even at 14 aircraft, it's still a tiny % of available seats fleet wide more than a year after launch.
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Old Feb 15, 17, 7:48 pm
  #1016  
 
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Originally Posted by CO_Nonrev_elite View Post
If each aircraft with BF seats were to fly only a single trip per day, there are just under 8100 BF seats on United aircraft (not including the 773 fleet). Most of these aircraft fly multiple legs per day, which exacerbates the problem even further.

As of today, the total available Polaris seats are 60BF which is .74% availability. That's less than 1% of seats and significantly lower if you factor in multiple legs.

Even at 14 aircraft, it's still a tiny % of available seats fleet wide more than a year after launch.
Not quite sure where you're getting the business seat numbers, but again, I did a rudimentary calculation, end of 2017:

763 - 35 in fleet x 30 seats = 1,050
764 - 16 in fleet x 39 seats = 624
772 - 55 in fleet flying international x 50 seats = 2,750
773 - 14 in fleet x 60 seats = 840
788 - 12 in fleet x 36 seats = 432
789 - ~22 in fleet x 48 seats = 1,056

Total: 6,752

Excluded 747 as all those will be retired by end of 2017 and excluded 752 because many are flying only domestic, p.s. and thin routes. Plus I highly doubt 752 will ever get any new Polaris seats so passenger should not be expecting any new seat.

These are the actual numbers. As for the comparison to multiple legs per day, you're comparing frequency to actual number of seats and that's not a fair or valid comparison. A 77W will inevitably fly only 1 flight a day because it's designed to fly for 15h+.

Instead, a better metric would be to compare the ASM of each seat on each type of aircraft in order to measure how much time and distance the seat is being utilized. That may be something that would support your argument. Feel free to crunch those numbers.
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Old Feb 15, 17, 8:43 pm
  #1017  
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Originally Posted by hirohito888 View Post
Not quite sure where you're getting the business seat numbers, but again, I did a rudimentary calculation, end of 2017:

763 - 35 in fleet x 30 seats = 1,050
764 - 16 in fleet x 39 seats = 624
772 - 55 in fleet flying international x 50 seats = 2,750
773 - 14 in fleet x 60 seats = 840
788 - 12 in fleet x 36 seats = 432
789 - ~22 in fleet x 48 seats = 1,056

Total: 6,752

Excluded 747 as all those will be retired by end of 2017 and excluded 752 because many are flying only domestic, p.s. and thin routes. Plus I highly doubt 752 will ever get any new Polaris seats so passenger should not be expecting any new seat.

These are the actual numbers. As for the comparison to multiple legs per day, you're comparing frequency to actual number of seats and that's not a fair or valid comparison. A 77W will inevitably fly only 1 flight a day because it's designed to fly for 15h+.

Instead, a better metric would be to compare the ASM of each seat on each type of aircraft in order to measure how much time and distance the seat is being utilized. That may be something that would support your argument. Feel free to crunch those numbers.
Are you stating that United will have all these aircraft(s) reconfigured by the end of the year?

If so, this is an impossible implementation schedule to maintain. UA said 788 and 789 aren't getting the seats and the 763 will be the only existing fleet type that will make headway (if they end up going through with it.)

BTW: I was on youtube a few weeks ago and it seems theres a video of a GRU-IAH on N663UA (1993 build) that looks to have got a retrofit without the winglets.

Is it possible some of these re-configurations already started and people aren't keeping track of them?
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Old Feb 16, 17, 1:48 am
  #1018  
 
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Originally Posted by N623DL View Post
Are you stating that United will have all these aircraft(s) reconfigured by the end of the year?

If so, this is an impossible implementation schedule to maintain. UA said 788 and 789 aren't getting the seats and the 763 will be the only existing fleet type that will make headway (if they end up going through with it.)

BTW: I was on youtube a few weeks ago and it seems theres a video of a GRU-IAH on N663UA (1993 build) that looks to have got a retrofit without the winglets. United Boeing 767-300ER São Paulo GRU to Houston IAH on aisle seat - YouTube

Is it possible some of these re-configurations already started and people aren't keeping track of them?
N663UA was reconfigured. There are only 14 non-reconfigured 763s left in the fleet. Check out the fleet site for full details (URL in signature). N663UA has full Economy reconfiguration, AVOD, PDE, ISP, winglets, and 2-1-2 BF cabin.
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Old Feb 16, 17, 6:45 am
  #1019  
 
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Originally Posted by N623DL View Post
Are you stating that United will have all these aircraft(s) reconfigured by the end of the year?

If so, this is an impossible implementation schedule to maintain. UA said 788 and 789 aren't getting the seats and the 763 will be the only existing fleet type that will make headway (if they end up going through with it.)
No - I don't know how many will be reconfigured by the end of the year, those numbers are just the total available business seats based on current fleet configuration. But there will be at least 14 77W with the new seats. The point is that, out of the entire widebody fleet, there will be at least 840 new Polaris seats. Now if that's too little or not enough, that's subject to debate.
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Old Feb 16, 17, 5:51 pm
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Originally Posted by hirohito888 View Post
Not quite sure where you're getting the business seat numbers, but again, I did a rudimentary calculation, end of 2017:
I included the 744 and 752 fleet. The point of my post is that since Dec 1, United has been advertising a product that doesn't fully exist. There is no point excluding the 744 fleet because they will be retired by the end of the year, because they exist now and there will be people buying Polaris that are expecting to see the new seats on those aircraft. Same for the 40 odd 752 aircraft that are flying into Europe etc.
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