Jan 22, 2017, 3:51 pm
Last edit by: wilp888
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
Polaris In-flight Experiences
Dec 2, 2016, 6:00 am
#76
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
Leave it to united to overstock on Olympic tins nobody wants and understock bears everyone does
Dec 2, 2016, 6:31 am
#77
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
Accountability.
It seems to me the success or failure of Polaris is at the mercy of individual FA whims.
Luck of the draw.
If you think how difficult it was to persuade the FAs to comp drinks to 1ks in Economy - one simple instruction - it was obviously never going to happen that they would embrace a completely different approach from Day One... it seems the reality is that UA have over-inflated people's expectations too early.
Luck of the draw.
Dec 2, 2016, 7:08 am
#81
Join Date: Nov 2007
Location: BOS
Programs: UA 1K 1.45MM, Marriott+SPG Plat, Clear, Nexus, Global Entry and MEX Viajero Confiable
Posts: 1,777
Dec 2, 2016, 7:24 am
#82
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,693
Dec 2, 2016, 7:33 am
#83
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,251
ya i want argentinan or ethiopian or south african whine too but having a producer be able to bottle, ship, clear, and distribute consistently to the companies that i have cater for me is, uh, ya.
if i want a new world whine tasting i'll just fly there and on the way deal with whatever schwag they have open and nearby
or just become a whiskey drinker like me, that stuff all taste the same and does the same job
we'll have threads of flyertalkers complaining about them months after the same way they complain about the olympic tins (although i agree those tins suck once you open and realize you cannot re-close them)
that and not receiving an email over a flight sked change lol
Dec 2, 2016, 8:20 am
#84
Join Date: Jul 2011
Posts: 20
The Polaris Bears are only scheduled from Dec 1-7...the inauguration week. I was also told that you may request pajamas when you are in the Polaris lounge...this is good for those flights scheduled under 12 hours since pajamas are only boarded for flights 12+
Dec 2, 2016, 8:22 am
#85
Join Date: Oct 2012
Location: SNA
Programs: UA Gold, Marriott Gold
Posts: 239
SFO/PVG 787-9
The new bedding, slippers, kits and bears were on the seats when we boarded. Boarding started 15-20 minutes late which was blamed on working the kinks out of provisioning the aircraft for Polaris.
As I was getting seated, the Captain came to our seats to personally greet us, shake hands and talk up Polaris. FA brought preflight drinks and chocolates as soon as we settled in. After dinner, I requested PJ's which the FA promptly delivered. Prior to landing, the FA brought out little boxes of Polaris chocolates, which I haven't yet opened but assume they're the same as what we had with the drinks.
The food and the service were very good, one of the best experiences I've had on UA. The FA that supported the section I was in (1e) was extremely attentive and friendly.
The new bedding, slippers, kits and bears were on the seats when we boarded. Boarding started 15-20 minutes late which was blamed on working the kinks out of provisioning the aircraft for Polaris.
As I was getting seated, the Captain came to our seats to personally greet us, shake hands and talk up Polaris. FA brought preflight drinks and chocolates as soon as we settled in. After dinner, I requested PJ's which the FA promptly delivered. Prior to landing, the FA brought out little boxes of Polaris chocolates, which I haven't yet opened but assume they're the same as what we had with the drinks.
The food and the service were very good, one of the best experiences I've had on UA. The FA that supported the section I was in (1e) was extremely attentive and friendly.
Dec 2, 2016, 8:43 am
#86
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
Dec 2, 2016, 8:55 am
#87
Join Date: Aug 2001
Location: NY
Programs: AA: ExPlat & 3MM; UA: 1k; KL: Plat 4 Life; Hyatt: Plat; SPG, Marriott, Hilton: Gold
Posts: 2,708
Dec 2, 2016, 9:27 am
#88
Join Date: Mar 2004
Location: NYC, BLR, LHR, SIN and a few others
Programs: UA 1K 1.01 MM
Posts: 1,245
Hope they still have the bears today, on way to EWR for today's EWR-HKG now.
Dec 2, 2016, 9:44 am
#89
Join Date: Oct 2009
Programs: All of them, UA-Plat, 1MM*G
Posts: 881
Yes although the pads were in overhead bins so few people grabbed their own. Slippers, pjs and pillow are kept upfront
Just spent some time talking to Purser:
* They're all very excited but still working out kinks obviously.
* She confirmed that they only get the 4 optional items (slippers, pjs, pad and pillow) for 60% of cabin. She totally disagreed with decision but management wants them to give feedback and will increase if there's enough demand.
* Not logical since FAs can't proactively offer them since will run out. And people will get mad with FA if they do run out
* Also UA not getting credit from pax for something they do have if it wasn't offered
Just spent some time talking to Purser:
* They're all very excited but still working out kinks obviously.
* She confirmed that they only get the 4 optional items (slippers, pjs, pad and pillow) for 60% of cabin. She totally disagreed with decision but management wants them to give feedback and will increase if there's enough demand.
* Not logical since FAs can't proactively offer them since will run out. And people will get mad with FA if they do run out
* Also UA not getting credit from pax for something they do have if it wasn't offered
Dec 2, 2016, 9:44 am
#90
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,410
