Jan 22, 2017, 3:51 pm
Last edit by: wilp888
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
Polaris In-flight Experiences
Feb 26, 2018, 5:57 pm
#1666
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 2,508
they really need to get the new planes on SFO-LHR. i have flown this a couple of times this year and the 2-4-2 just doesn't cut it on a route that has been having zero upgrades. Been shut out 3 times for GPU upgrade to first. i miss the 474 UD. i have been lucky to have grabbed aisles on the 2 of the 4 but come on. why does TPE get the new plane (although not complaining when i got this day before for saver award in November)?
Feb 26, 2018, 6:36 pm
#1667
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,756
Mar 3, 2018, 11:39 pm
#1669
Original Member
Join Date: May 1998
Location: Palo Alto, CA, USA
Posts: 3,221
they really need to get the new planes on SFO-LHR. i have flown this a couple of times this year and the 2-4-2 just doesn't cut it on a route that has been having zero upgrades. Been shut out 3 times for GPU upgrade to first. i miss the 474 UD. i have been lucky to have grabbed aisles on the 2 of the 4 but come on. why does TPE get the new plane (although not complaining when i got this day before for saver award in November)?
Mar 4, 2018, 1:03 am
#1670
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
Flew SFO-AKL last week. Crew seemed totally disinterested in service. Every request seemed like a chore with literal eye rolls at times.
Now on SYD-IAH. Total opposite. Crew going out of their way to be helpful and friendly. What’s remarkable is how little difference there is between being nice and standoffish. It doesn’t really take much to totally change the experience.
Now on SYD-IAH. Total opposite. Crew going out of their way to be helpful and friendly. What’s remarkable is how little difference there is between being nice and standoffish. It doesn’t really take much to totally change the experience.
Mar 4, 2018, 5:42 am
#1671
Join Date: Mar 2014
Programs: 1K
Posts: 220
Flew Polaris for th first time SFO->FRA. Nice experience, but nothing special. Crew were friendly, hard product was good, food was acceptable. Would I be happy if I paid the 8K face value of the ticket? Not at all, but as a GPU on a relatively inexpensive fare, it’s fine.
Mar 4, 2018, 6:48 am
#1672
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,940
still BusinessFirst
Flew SFO-AKL last week. Crew seemed totally disinterested in service. Every request seemed like a chore with literal eye rolls at times.
Now on SYD-IAH. Total opposite. Crew going out of their way to be helpful and friendly. What’s remarkable is how little difference there is between being nice and standoffish. It doesn’t really take much to totally change the experience.
Now on SYD-IAH. Total opposite. Crew going out of their way to be helpful and friendly. What’s remarkable is how little difference there is between being nice and standoffish. It doesn’t really take much to totally change the experience.
Mar 4, 2018, 7:19 am
#1673
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,965
Flew SFO-AKL last week. Crew seemed totally disinterested in service. Every request seemed like a chore with literal eye rolls at times.
Now on SYD-IAH. Total opposite. Crew going out of their way to be helpful and friendly. What’s remarkable is how little difference there is between being nice and standoffish. It doesn’t really take much to totally change the experience.
Now on SYD-IAH. Total opposite. Crew going out of their way to be helpful and friendly. What’s remarkable is how little difference there is between being nice and standoffish. It doesn’t really take much to totally change the experience.
Mar 4, 2018, 7:26 am
#1674
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,157
Interestingly, I had sort of an opposite experience last week. I was on a 3-cabin 777 on a domestic segment, and all the announcements used "Polaris Business" and "Polaris First" when describing the cabins. Nothing about the service was "Polaris". No wonder people are conflating the seats with the "Polaris" brand.
Mar 5, 2018, 8:47 am
#1675
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,449
Interestingly, I had sort of an opposite experience last week. I was on a 3-cabin 777 on a domestic segment, and all the announcements used "Polaris Business" and "Polaris First" when describing the cabins. Nothing about the service was "Polaris". No wonder people are conflating the seats with the "Polaris" brand.
Mar 18, 2018, 10:41 am
#1676
Suspended
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
Gary Leff cites some newsletter as saying that Kirby doesn't like Polaris and will look to scale it back.
Mar 18, 2018, 10:54 am
#1677
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,682
Gary Leff cites some newsletter as saying that Kirby doesn't like Polaris and will look to scale it back.
Mar 18, 2018, 11:28 am
#1678
Join Date: Jul 2011
Location: In between IAD and DCA
Programs: UA Plat 1.1MM , Marriott Gold Elite, Hyatt Discoverist
Posts: 2,262
Gary Leff cites some newsletter as saying that Kirby doesn't like Polaris and will look to scale it back.
So let me get this straight, UA finally comes somewhat close to most international J products with the nice new seats and lounges, but the second hand man hates it? Absurd.
Mar 18, 2018, 11:37 am
#1679
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,250
Gary Leff cites some newsletter as saying that Kirby doesn't like Polaris and will look to scale it back.
Based on UAs original BS publicity, I had flight a year ago where I expected would enjoy Polaris lounge service out of SFO. It's still not there. I'll bet it won't even happen this year.
Mar 18, 2018, 11:42 am
#1680
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,418
They can halt the retrofits entirely (which they're not far from now, with still zero 772s converted and only 5 763s). They can cut the bedding and pjs (which appears to already be in the works). And they can downgrade the lounges to UCs with better seating and heightened entry requirements.
I'm sure Kirby's view is "we're filling the 8 across 772s right now . . . why do we need to improve anything?"
I'm sure Kirby's view is "we're filling the 8 across 772s right now . . . why do we need to improve anything?"
