Jan 22, 2017, 3:51 pm
Last edit by: wilp888
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
Polaris In-flight Experiences
Jun 7, 2017, 1:05 am
#1516
Join Date: Mar 2014
Programs: Mileage Plus Global Services 2MM
Posts: 1,200
Jun 7, 2017, 5:29 am
#1517
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,157
UA55 CDG to EWR on Monday, May 29 ... I knew something was off when I walked up to Seat 1E and noticed that the carpet was soaking wet.
Shortly thereafter, I learned that neither the 1L nor 2L lavatory had running water. Indeed, someone took the time to duct-tape the sinks closed and print a sign stating that the sinks were out of order. But no one had the time to actually fix the sink? Does the “O” in POLARIS stand for “Outhouse”?
....
The fact that United chose to continue to fly this bird flight in flight out in this sorry state shows complete wonton and callous disregard for the safety, health, and welfare of its passengers and its employees. I hope the flight attendants took my advice and filed a grievance with their union. I have a message into 1K Voice, and I'm genuinely curious what they will have to say for themselves.
Shortly thereafter, I learned that neither the 1L nor 2L lavatory had running water. Indeed, someone took the time to duct-tape the sinks closed and print a sign stating that the sinks were out of order. But no one had the time to actually fix the sink? Does the “O” in POLARIS stand for “Outhouse”?
....
The fact that United chose to continue to fly this bird flight in flight out in this sorry state shows complete wonton and callous disregard for the safety, health, and welfare of its passengers and its employees. I hope the flight attendants took my advice and filed a grievance with their union. I have a message into 1K Voice, and I'm genuinely curious what they will have to say for themselves.
Let us know what kind of response you get.
Jun 7, 2017, 6:25 am
#1519
Join Date: Dec 2009
Posts: 295
I was told most don't do it because it frequently turns out to be a complete waste. Zero is not an uncommon amount for the number of passengers that want one on a flight. More resourceful to just make them ala carte for those who request one.
Jun 7, 2017, 7:16 am
#1520
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
Mods; please feel free to move this post if needed, but I could not find a definitive current answer. There have been reports that the Bloody Mary cart is supposed to be used on morning departures. I had a 10:20 am flight (HNL-NRT) that had neither the bloody or wine carts. Was this just a catering or FA snafu or a change to the stated service. Thank you wise sages!
Jun 7, 2017, 7:32 am
#1521
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,449
I was under the impression that it was supposed to be on Breakfast flights, if it is billed as a lunch flight it will be a wine cart. I took the 8am FRA-ORD in Feb and they did the bloody mary cart and maybe 50% of the pax had one. It is worth noting they also had sparking wine, OJ, and Water on the cart and would get you a drink from the galley if you wanted something else.
Jun 7, 2017, 7:51 am
#1522
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,306
I don't drink anything on that cart, so yes the FA goes to the galley to get anything else. It's not too slow. The cart is purely for show, but I'm hesitant to criticize it because at least it's some kind of effort on UA's part.
They should just take drink orders with the meal orders, and bring the 'mimosa/bloody mary' cart with a few cokes/wines/spirits to match the drink orders. Then going to the galley would be the exception.
They should just take drink orders with the meal orders, and bring the 'mimosa/bloody mary' cart with a few cokes/wines/spirits to match the drink orders. Then going to the galley would be the exception.
Jun 7, 2017, 8:16 am
#1523
Join Date: Dec 2015
Location: Seoul
Programs: None anymore
Posts: 983
From many report it spears that if someone wanted a drink the FA would go back in to the galley and make the drink and bring back to the passenger which is nice, but sort of a pain for the FA. One would assume that the FA should finish what she stated with the cart THEN get the drink or have the Galley FA prepare the drinks and deliver them.
Jun 7, 2017, 8:53 am
#1524
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,059
I disagree.... I think they should make every drink when ordered because let's say I'm at the front of the cabin and want something that's not on the cart. I should wait 20 more minutes for the cart to snake it's way through the cabin for the FA to finish and then get my drink, but has likely forgotten by that point?
When it can take up to an hour for the FA to offer a first drink after take-off on an international flight when I'm in row 1, I don't think any further delays are a good idea.
Jun 7, 2017, 9:26 am
#1525
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; AF Gold; UA GS; Hyatt L. Globalist; Marriott Plat; Hilton Diamond; National EE
Posts: 6,156
Jun 7, 2017, 10:28 am
#1526
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
I disagree.... I think they should make every drink when ordered because let's say I'm at the front of the cabin and want something that's not on the cart. I should wait 20 more minutes for the cart to snake it's way through the cabin for the FA to finish and then get my drink, but has likely forgotten by that point?
Jun 7, 2017, 11:02 am
#1527
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
It doesn't really matter because it wouldn't be consistent anyway. As one of the first served on a recent flight, they didn't have the wine listed so the presentation was moot.
Jun 7, 2017, 11:08 am
#1528
Join Date: May 2012
Programs: UA
Posts: 1,098
I wish the shoulder belt could be hidden away in a better spot. I found my self lying on it quite often and its pretty uncomfortable.
Jun 7, 2017, 2:15 pm
#1529
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
I was recently on TXL>EWR and can confirm that most passengers I observed chose something off the cart, be it a Bloody Mary, mimosa, or champagne. The guy next to me, though, ordered a screwdriver, and it was delivered promptly.
Jun 7, 2017, 3:00 pm
#1530
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
And this is why anecdotes are worth precisely nothing. So the answer is either none of the passengers want one ... or half the passengers do.
I was recently on TXL>EWR and can confirm that most passengers I observed chose something off the cart, be it a Bloody Mary, mimosa, or champagne. The guy next to me, though, ordered a screwdriver, and it was delivered promptly.
I was recently on TXL>EWR and can confirm that most passengers I observed chose something off the cart, be it a Bloody Mary, mimosa, or champagne. The guy next to me, though, ordered a screwdriver, and it was delivered promptly.
I am sure UA will/has evaluate(d) the Bloody Mary cart and if it is not being used they won't do it, although for the low cost of mixer and garnishes it is a unique offering that other airlines aren't doing, in addition it gives choice to the pax on how they want their drink made.