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Originally Posted by thejaredhuang
(Post 27276473)
I just reread the comments and I'd like to ask why does the fare amount give agents the right to justify their actions? On my trip twice I was told that you only paid XX for this ticket. A revenue ticket is a revenue ticket, it's not in my control or the agent's control how much I paid for it.
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Oddly enough, I got better service from the phone agents than United's horrid LAX ground staff (except the gate agents who were very helpful as well).
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Originally Posted by Kmxu
(Post 27276519)
A 1K agent used the ticket price (code G in the original booking) to deny me a chance for upgrade with GPU after the fare code was changed to full-price Y during IRROPs. I guess that agents were told to use the ticket price as an excuse.
In my case both ground customer service agents quoted the dollar amount I paid as an excuse for: 1. not putting me on the CPU list, not on because of companion 2. not letting me SDC my ticket, again with an agent because of a non status companion First offense was rectified by a LAX gate agent. Second put me on the no change list. |
Originally Posted by laxmillenial
(Post 27275544)
Same Day change implies that the fare class has to be available so your fare class wouldn't have changed if you were just SDC'ing?
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Originally Posted by thejaredhuang
(Post 27277072)
That's annoying and against the rules
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That flight was full. Only Y code was available to book me on that flight at the time. The rebooking agent did it right but she also denied my GPU request. I called again and got the same answer.
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Originally Posted by mduell
(Post 27277407)
That's not how they've implemented it.
I've actually done 2-3 day rolling SDC a few times now, no issues whatsoever. Even once on a connecting ticket (turned a layover into a 1.5 day stopover). |
Originally Posted by televisor
(Post 27277507)
I've never had (normal) SDC change my fare class.
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Originally Posted by Kmxu
(Post 27276519)
A 1K agent used the ticket price (code G in the original booking) to deny me a chance for upgrade with GPU after the fare code was changed to full-price Y during IRROPs. I guess that agents were told to use the ticket price as an excuse.
PS: I have no idea why 1K agents couldn't put RPUs or GPUs within 24 hours of departure. I can technically right now book the flight next day morning and apply GPU to it right away. :/ |
Originally Posted by TH310
(Post 27276327)
Yes. That is exactly what I should have done. FWIW I was very polite to the service agent, but I would have been better off saying that I needed to call back.
Sure. I like to fly and I like to be excited about flying. This agent's attitude was something of a buzzkill. For 2016, I will have to work to get to the next level (platinum). Since I am already Gold (barely) and can live without Platinum, I might have more fun flying airlines or aircraft that I haven't been on before. Yes, I might try something else since my enthusiasm was a little dampened by this agent. I'm saying this without any sort of anger or sense of revenge. But I think it is worth mention that an agent's attitude over a $60 ticket could result in the loss of a pair of J tickets to Air France or TK. I find it interesting that UA has this person working the priority desk and she is not more big-picture oriented. She certainly did not need to add the notation "no more changes without a fee." That was at her discretion. btw, I appreciate the responses. Thanks. That said United still has great agents at the 1K desk who really save the day when things REALLY go wrong (in a way that no other airline does). So don't hold too much against the airline for one surly agent. |
Originally Posted by televisor
(Post 27277507)
I've never had (normal) SDC change my fare class. (I have had a change to Y in IRROPS SDC, but that still credited as the original class.) Even the one time I asked an airport agent to do it for me - still the original fare class.
I've actually done 2-3 day rolling SDC a few times now, no issues whatsoever. Even once on a connecting ticket (turned a layover into a 1.5 day stopover). |
Originally Posted by thejaredhuang
(Post 27276473)
I just reread the comments and I'd like to ask why does the fare amount give agents the right to justify their actions? On my trip twice I was told that you only paid XX for this ticket. A revenue ticket is a revenue ticket, it's not in my control or the agent's control how much I paid for it.
Never happens on Delta |
Originally Posted by Loren Pechtel
(Post 27275424)
Same day means same day--you tried to move it to another day and got caught.
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Originally Posted by TH310
(Post 27275358)
I have to go back to France in November and although another J ticket might get me to Platinum I’m just not feeling much love for UA after the conversation. I’m now thinking it might be fun to try AF’s A380. not as fun as you might think. AF have angled seats in business. So, if your idea of 'fun' is waking up under the seat in front of you, go ahead. Though the plane cams are kind of cool. |
Originally Posted by Kmxu
(Post 27276519)
A 1K agent used the ticket price (code G in the original booking) to deny me a chance for upgrade with GPU after the fare code was changed to full-price Y during IRROPs. I guess that agents were told to use the ticket price as an excuse.
United always wants it both ways. |
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