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"Premier Access" (for non-elites - purchased, credit card preq,..) Q&A [consolidated]

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Old Feb 21, 2018, 11:52 am
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Last edit by: WineCountryUA
Chase United MileagePlus Explorer Card
Priority boarding
The primary Cardmember and companions on the same reservation will be invited to board United-operated flights prior to general boarding.
Chase United MileagePlus Club Card & Chase United MileagePlus Presidential Plus Card
Premier Access® travel services
Receive preferential treatment to ease your way through the airport with priority check-in, security screening (where available), boarding and baggage handling privileges.
The use of the credit card is not needed to receive benefits, just having a credit card linked to your account is sufficient (bag fee waiver does require use of the card)

Premier Access Benefits Premium Travel Services United Airlines
Originally Posted by UNITED.com
Customers who are not included in one of the groups above may have the option to purchase Premier Access for a particular flight. A Premier Access purchase includes priority check-in, security lane access (where available) and boarding, but it does not include priority baggage handling.
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"Premier Access" (for non-elites - purchased, credit card preq,..) Q&A [consolidated]

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Old May 29, 2016, 5:31 pm
  #31  
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Welcome to FT, g_spire!

Originally Posted by MatthewLAX
Those are not patrolled by UA, but by some minimum wage workers who usually don't give a you know what. Just flash your card.
What will a line monitor do with a credit card? There's no indication at all about status or Premier Access.
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Old May 29, 2016, 6:03 pm
  #32  
 
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No you don't get premier access. Not at security, not at the gate.
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Old May 29, 2016, 9:59 pm
  #33  
 
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No, you don't get premium security, priority boarding, nor lounge access. If you try to use the lounge, the employee that sponsored you may get in trouble.

NRSA (typically called SA for space available) passengers board last, after all other passengers have boarded. You typically don't get a boarding pass until just before the door is closed. To get through security, you get a different kind of pass.

If you are held at checkin until you're cleared, then you may be escorted through security and to the gate, which is faster than premier access.
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Old May 29, 2016, 10:15 pm
  #34  
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If you're a united club member, then you should be able to access the lounge as a club member, which would be completely separate from the non rev ticket.
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Old May 29, 2016, 10:19 pm
  #35  
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Originally Posted by matrixwalker2012
If you're a united club member, then you should be able to access the lounge as a club member, which would be completely separate from the non rev ticket.
The one thing that such an employee cannot do is seek help from the club agents, even in IRROPS.
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Old May 29, 2016, 10:23 pm
  #36  
 
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Originally Posted by g_spire
What about security? I'm less interested in the order in which I board, but I would like to use the premier security lines...
Many airline employees can get precheck if they enter their KTN into the portal. You may want to see if this is an option for you. If you fly a lot, regardless of class, this can save you a lot of time.
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Old May 30, 2016, 4:00 am
  #37  
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See here:

http://elliott.org/blog/5-fascinatin...ited-airlines/

I believe that if the plane has enough high-level elites (GS/1K), the chance of swapping will be high.

Too bad that OP is low in the food chain to make an impact.
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Old May 30, 2016, 8:48 am
  #38  
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Originally Posted by mahasamatman
Welcome to FT, g_spire!


What will a line monitor do with a credit card? There's no indication at all about status or Premier Access.
Doesn't matter -- they are apathetic. Flash a Safeway card and they'll let you through. Tell them you have access and they won't argue.

Originally Posted by flyerbjorn
No, you don't get premium security, priority boarding, nor lounge access. If you try to use the lounge, the employee that sponsored you may get in trouble.

NRSA (typically called SA for space available) passengers board last, after all other passengers have boarded. You typically don't get a boarding pass until just before the door is closed. To get through security, you get a different kind of pass.

If you are held at checkin until you're cleared, then you may be escorted through security and to the gate, which is faster than premier access.
Not really correct.

Lounge access is available if you have club membership no matter the ticket you are traveling on. Available to all employees as long as they are not in uniform. Also available to pass riders after they are cleared into a premium cabin.

If you clear into a premium cabin prior to boarding, you board with that premium cabin.

If you clear into economy, you board with Group 3.

Very few stations where you are held at check-in, mostly in China or HKG.

Originally Posted by Non-NonRev
The one thing that such an employee cannot do is seek help from the club agents, even in IRROPS.
Indeed.

Originally Posted by johnden
Many airline employees can get precheck if they enter their KTN into the portal. You may want to see if this is an option for you. If you fly a lot, regardless of class, this can save you a lot of time.
This is very easy to do. If OP is sponsored, sponsor should log into Employee Res and add your KTN ... PreCheck works as with a regular ticket.
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Old Aug 26, 2016, 4:06 pm
  #39  
 
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Premier Access - not for return flights?

I have a multi-segment reward round-trip ticket UA-LH-LH LH-UA-UA starting March 17, 2017 returning March 27, 2017.

Premier Access is showing for the first three segments (first flight UA, remainder LH) and none on the return flights (LH first flight).

I don't understand why PA is showing for the LH flights on the outbound and not showing for the UA flights for the return.

Is this a problem that will not carryover to the real flights? Would reservation agent fix?

PA is through charging ticket on Chase MilagePlus Club card.
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Old Aug 26, 2016, 4:29 pm
  #40  
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My guess is Premier Access "process" only looks at the first flight of a direction. Since the return starts with LH operated flight, which does not have Premier Access you don't see on the UA flights that should have it and on the outbound you see it for the LH flight which should not have it.

Since the flight is far in the future, wait till you see the BPs fore worrying.
I would suggest on the return, after the initially LH flight, you reprint the BPs if not initially correct.
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Old Aug 26, 2016, 4:40 pm
  #41  
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Originally Posted by mmthomas44
...Premier Access is showing for the first three segments (first flight UA, remainder LH) and none on the return flights (LH first flight...
"Premier Access" doesn't get you any benefits on the LH flights/airports, even though you might have the impression it does.
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Old Aug 26, 2016, 4:55 pm
  #42  
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Originally Posted by IAH-OIL-TRASH
"Premier Access" doesn't get you any benefits on the LH flights/airports, even though you might have the impression it does.
Think the OP understands that and is questioning why UA shows the LH segment on the outbound having "Premier Access" and none of the UA segments on the return having "Premier Access."
Seems a pretty reasonable point of confusion.
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Old Jun 3, 2017, 10:58 am
  #43  
 
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RPU upgrade EWR SFO prevents Premier Access ITH EWR

My brother is flying today ITH EWR SFO. I was able to apply an RPU to upgrade him at time of purchase to lay flat bed EWR SFO. I was then unable at any future time to buy Premier Access for him for the one class prop plane ITH EWR; I presumed this would be because he had "first class status" for the entire outbound. However, his boarding pass showed Group 4 for ITH EWR.

This is an issue because he travels with a tenor guitar that he won't gate check. He simply won't fly.

The 1K and Help desks could do nothing. They were unwilling to recognize this as a bug. It is of course a bug; the only reason part of United software won't sell Premier Access ITH EWR is because it has been coded that this is unnecessary. The other part that produces boarding passes is out of sync, and assigns Group 4 despite the next leg in Business Class.

When have you ever seen United fail to take an opportunity to ask for more money? This for me is the conclusive proof that this is a bug.

I was able to purchase a new ticket on this same flight (sale not completed) and was offered Premier Access for $15. (We are offered same Premier Access on my brother's return ticket for $60; "dynamic pricing" for want of a more colorful word.) So it is available; the software simply won't offer it in this glitchy situation. No one at 1K or Help desk could override this.

Immediate crisis resolved; my brother has very different problem solving skills, and the pilot resolved the storage situation. He was warned that the guitar was tuned in fifths.

Most everyone's mindset at United is to accept quirky rules as laws of physics. I do know that some people understand computer bugs. How do I best provide feedback to reach such a person?

Advice to others in this situation: Buy the Premier Access for the one class leg, then apply the RPU to the next leg.
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Old Nov 22, 2017, 10:55 am
  #44  
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Post premier access

I am think about buy up to premier access trip from ewr to bos soon but is it worth it?
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Old Nov 22, 2017, 10:58 am
  #45  
 
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Originally Posted by emmett_s
I am think about buy up to premier access trip from ewr to bos soon but is it worth it?
Depends on why you're buying it?
  • Premier Access® check-in: designated airport check-in lines
    • Sure, I can see a benefit for this at EWR
  • Premier Access security lane: exclusive security lanes
    • Sure, I can see a benefit for this at EWR
  • Premier Access priority boarding: among the first customers to board
    • You're BG2. It's better than BG3/4/5 but if you don't have a carry on bag, why? Seats are assigned
  • Premier Access priority baggage handling: among the first bags to be delivered
    • This is a hit or miss benefit. Sometimes it happens, sometimes it doesn't. Dependent on whether you've checked a bag.
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