Bought TOD, then changes flights. Refund due?
Aug 3, 2016, 6:04 pm
#1
Original Poster
Join Date: Dec 2007
Posts: 843
Bought TOD, then changes flights. Refund due?
Bought a TOD (well, $129). Got to gate and found earlier nonstop was delayed (original flight was connection). Changed to that flight. Am I eligible for a TOD refund for the flight I didn't take?
Aug 3, 2016, 6:05 pm
#2
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Not entitled, no. Those upgrades are expressly non-refundable.
There have been reports they will transfer on an SDC.
There have been reports they will transfer on an SDC.
Aug 3, 2016, 6:14 pm
#3
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Aug 3, 2016, 6:26 pm
#4
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Yes, it is refundable for involuntary changes. Generally speaking, if a GM wouldn't have to pay a fee to make the change, then the upgrade can be refunded. In practice, in addition to SDC, I have been able to transfer the upgrade intact when reapplying but not reissuing a flight coupon (though an agent did this for me without asking - I was ready to have to eat the TOD and upfare to F).
Aug 3, 2016, 8:11 pm
#5
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A couple years ago I bought a ToD, wound up missing my flight due to my own fault, and was rebooked on another flight in Y. I filed a refund request with United since I flew in Y, not F, and they refunded it. It was all on the same PNR so it was easy for them to see. YMMV?
May 25, 2018, 9:07 am
#6
Join Date: Dec 2003
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Does anyone have more recent experience with this? Interested in a buy-up via app since odds of clearing CPU is low, but I might have to modify my dates. Hate to toss out my own $$ on a company ticket (thus could not just buy F)!