Dec 27, 2016, 9:23 pm
Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
Oct 13, 2016, 5:33 pm
#781
Join Date: Jun 2014
Location: IAH
Programs: UA GS, TK Gold
Posts: 304
Can one change the dates on existing reservations?
I have this one booked, all in J:
I want to change the dates only, and the agent told me that the new rate is 145K. Didn't try to HUCA yet.
Is this pile for real?
I want to change the dates only, and the agent told me that the new rate is 145K. Didn't try to HUCA yet.
Is this pile for real?
Oct 13, 2016, 5:47 pm
#782
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
Oct 13, 2016, 5:54 pm
#783
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
What if I need to change my existing award (and stopover) on or after October 6, 2016?
The fare rules for the ticket you purchased will apply. Any changes to the first flight will require a reissue of the ticket and new pricing may apply and the stopover will be lost if the first flight is changed.
What if I make multiple changes to my ticket?
The fare rules for the ticket you purchased will apply. Any changes to the first flight will require a reissue of the ticket and new pricing may apply.
The fare rules for the ticket you purchased will apply. Any changes to the first flight will require a reissue of the ticket and new pricing may apply and the stopover will be lost if the first flight is changed.
What if I make multiple changes to my ticket?
The fare rules for the ticket you purchased will apply. Any changes to the first flight will require a reissue of the ticket and new pricing may apply.
However, in this case, United has not promised that you can make wholesale changes to a ticket, other than *suggesting* in an indirect fashion that if you make changes to the first sector, they *may* choose to refare at the new extortionately higher prices.
I guess I will share here that I booked the following pair of one-way trips before the October catastrophe:
* BOS-ORD-TPE-SIN-PER in UA 738 F, BR 77W J, BR 77W J (Hello Kitty plane!), SQ 330 J - priced at 80k RDM as a partner J award USA-Oz
* PER-SIN-NRT/HND-GMP/ICN-JFK in SQ 772 J, NH 77W F, NH 789 J, OZ 380 F - priced at 130k RDM as a partner F award Oz-USA; includes connections 18.5hr overnight in Tokyo and 23.5hr overnight in Seoul.
The first journey originally cost 80k but I'm expecting that if I change dates it will reprice to at least 110k because of the SQ add-on (that's assuming an agent can find the BOS-ORD-TPE-SIN solution).
The second journey originally cost 130k but I'm expecting that if I change dates it will reprice to at least 240k because I'm pretty sure that each segment will have to be priced individually.
I'm not expecting to be able to reprice my itins (with just date changes - same flight #s) onto any other dates at the same price. Thanks, United; it's been a fun few years, see you later.
Oct 13, 2016, 6:03 pm
#784
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,923
Live TV is a tough thing...cut me some slack! I had a lot more to say, but it was a short interview.
Oct 13, 2016, 6:43 pm
#785
Join Date: Nov 2007
Location: BOS
Programs: UA 1K 1.45MM, Marriott+SPG Plat, Clear, Nexus, Global Entry and MEX Viajero Confiable
Posts: 1,777
Good job! ^
Oct 13, 2016, 10:09 pm
#786
Join Date: Sep 2015
Posts: 199
I just booked an award ticket for August 2017 in coach. San Diego-Copenhagen-Gdnask returning Munich to San Diego. Booked the award on 10/11 so its under the new UA policy.
There is some business class award space that opened up and the dates and routing for the outbound to europe are different. Return dates will also be different.
Is it my understanding that there will be a $75 charge per ticket to change to this new award routing?
The additional booking fees are actually ~$75 less with the new award booking(albeit 80,000 more miles) Does that get refunded?
First award booking on United.
There is some business class award space that opened up and the dates and routing for the outbound to europe are different. Return dates will also be different.
Is it my understanding that there will be a $75 charge per ticket to change to this new award routing?
The additional booking fees are actually ~$75 less with the new award booking(albeit 80,000 more miles) Does that get refunded?
First award booking on United.
Oct 13, 2016, 11:17 pm
#787
Join Date: Mar 2003
Location: sjc/sfo/oak, pick the cheapest one
Posts: 480
Is HGH and TPE in the same zone as defined by United? After reading the text, the Excursionist Perk must be in the same zone.
Oct 14, 2016, 3:01 am
#788
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
Oct 14, 2016, 3:49 am
#789
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,349
That is TYPICAL of Fox News (and most others): once it becomes interesting, they CUT YOU OFF!
I was actually quite impressed by the interview -both the interviewer and interviewee- and found it much better than expected, after having read some comment up-thread).
Kudos! ^
Conclusion:
And I now only have fond memories of last year's trip from NZ to USA, stopping over in both Osaka and Hokkaido with my son. I guess that will never happen again, at least not on those amount of miles.
I was actually quite impressed by the interview -both the interviewer and interviewee- and found it much better than expected, after having read some comment up-thread).
Kudos! ^
Conclusion:
And I now only have fond memories of last year's trip from NZ to USA, stopping over in both Osaka and Hokkaido with my son. I guess that will never happen again, at least not on those amount of miles.
Oct 14, 2016, 9:24 am
#790
Join Date: May 2003
Location: Philadelphia, LAX, Paris
Programs: UA 1K/2MM, SPG/Marriott Lifetime Titanium, Lifetime HHonors Diamond, Hyatt Globalist, AA Exec Plat
Posts: 3,326
Lessons learned for the future: make SURE that the 3 key points that you want to make are made. These TV anchors have to keep moving to the next topic so will cut you off, no matter who you are.
Oct 14, 2016, 12:48 pm
#791
Join Date: Sep 2005
Location: Columbia, SC
Programs: AA Plat, SPG/Marriot Gold, HHonors Diamond, Hyatt Expl
Posts: 2,363
Sadly, every topic of any import gets appx. 90sec of "in-depth" discussion on cable "news" channels. One of many reasons I cancelled my cable TV subscription a few years ago. I mean, they only have 24hrs per day to fill.....
Oct 14, 2016, 1:22 pm
#792
Join Date: May 2003
Location: Philadelphia, LAX, Paris
Programs: UA 1K/2MM, SPG/Marriott Lifetime Titanium, Lifetime HHonors Diamond, Hyatt Globalist, AA Exec Plat
Posts: 3,326
To be frank, the amount of time that MatthewLAX was given for his interview was more than sufficient
Oct 14, 2016, 2:45 pm
#793
Join Date: Sep 2001
Location: SFO
Programs: UA1k3.00mm;AAex-EXP;Hy Glob;Acc Plt;HH Dia;Onyx Plt;Mar LT Tit;IHG DiAm;RR P;RRA G;BW D;Hcom G
Posts: 2,759
Oct 14, 2016, 5:20 pm
#794
Join Date: Jun 2011
Posts: 100
It also seems that UA ran into some "technical issues" (as quoted from MPSC) today and they're unable to issue award travel tickets. They have suggested to come back tomorrow.
Nice "upgrade", United....
Edit: just found out UA had a systemwide crash, guess that's probably why....
Nice "upgrade", United....
Edit: just found out UA had a systemwide crash, guess that's probably why....
Last edited by eamond; Oct 14, 2016 at 9:26 pm
Oct 14, 2016, 6:37 pm
#795
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
So with the Excursionist Perk change they've changed the "free one way" from being origin-somewhere in the same zone to being anywhere-somewhere in the same zone?