Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
#586
Join Date: Oct 2016
Programs: United
Posts: 13
Welcome to FT!, future75k
incorrect -- status at time of change is what matters.
Pre Oct 6 rules will apply to pre Oct 6 bookings. UA will offer the lower of pre and post change fees. Suggest you don't wait and book now. There is no advantage to waiting.
10% short, little chance of a bump -- but a cash offer in January is a possibility. Don't forget the PQD requirement.
incorrect -- status at time of change is what matters.
Pre Oct 6 rules will apply to pre Oct 6 bookings. UA will offer the lower of pre and post change fees. Suggest you don't wait and book now. There is no advantage to waiting.
10% short, little chance of a bump -- but a cash offer in January is a possibility. Don't forget the PQD requirement.
PQD isn't an issue. But for your first two answers I'm not sure you understood my situation.
1) I am gold status. I've flown over 75,000 PQM this year, but they haven't posted yet. With just a day left, I don't assume they will. So at the change, I will be gold status. Even though I will eventually get to platinum status as a result solely of miles flown prior to Oct 5th, they won't have posted before the rules change.
2) I don't see how that answers the question. There is nothing in the "post october 6" rules that discusses new bookings, only changes and cancellations.
#587
Join Date: Jul 2015
Posts: 8
I'm a noob at this: would the following itinerary change if booked after Oct 6?
EWR-SFO(layover)-SYD
MEL-BKK(layover)-HKG
HKG-EWR
simplified:
EWR-SYD-MEL-HKG-EWR
Currently pricing up at 80k
EWR-SFO(layover)-SYD
MEL-BKK(layover)-HKG
HKG-EWR
simplified:
EWR-SYD-MEL-HKG-EWR
Currently pricing up at 80k
#588
Join Date: Oct 2016
Programs: United
Posts: 13
I assumed my status at time of booking under the old rules would be noted.
Pre Oct 6 rules will apply to pre Oct 6 bookings. UA will offer the lower of pre and post change fees. Suggest you don't wait and book now. There is no advantage to waiting.
10% short, little chance of a bump -- but a cash offer in January is a possibility. Don't forget the PQD requirement.
Last edited by WineCountryUA; Oct 4, 2016 at 4:55 pm Reason: merging consecutive posts by same member
#589
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,410
Yes, if booked as a 1K and you drop to gold, the old reservation now carries award change fees. There's nowhere in the record where it says what status you were when you booked the ticket.
#590
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,846
...
Well, the advantage would be that if the old rules grandfather me in at gold status with change fees, vs. being able to just book when i want to with no fees as a platinum (Is this true? There doesn't seem to be anything in the rules post oct 6 about new bookings within 61 or 21 days) .....
Well, the advantage would be that if the old rules grandfather me in at gold status with change fees, vs. being able to just book when i want to with no fees as a platinum (Is this true? There doesn't seem to be anything in the rules post oct 6 about new bookings within 61 or 21 days) .....
The rules are status at time of change and rules based on time of purchase.
#591
Join Date: Feb 2011
Programs: AA PLAT FPC PLAT
Posts: 123
Just spoke to United rep and they said the Plats should flood their Feedback page to get the new fee reversed!
#592
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
#593
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,235
Plat here.
Just blew through all my miles booking multiple itineraries to multiple possible destinations, including some decent J saver awards to Europe, and even EWR-SFO BF! Also got a J saver award on the non-stop AC 787 flight EWR-YVR. 14,000 miles left. No idea how many of these flights I'll actually take. I'm disgusted that I felt compelled to do this because of a change in the middle of a program year, not to mention that I've now taken saver award space from others who might actually know they want to travel on one of those dates.
Just blew through all my miles booking multiple itineraries to multiple possible destinations, including some decent J saver awards to Europe, and even EWR-SFO BF! Also got a J saver award on the non-stop AC 787 flight EWR-YVR. 14,000 miles left. No idea how many of these flights I'll actually take. I'm disgusted that I felt compelled to do this because of a change in the middle of a program year, not to mention that I've now taken saver award space from others who might actually know they want to travel on one of those dates.
#594
Join Date: Oct 2016
Programs: United
Posts: 13
So will platinum's still be able to BOOK NEW award travel without fee after october 6th? I don't see where this has been answered
The new fare rules don't seem to address new bookings, just changes and cancellations?
The new fare rules don't seem to address new bookings, just changes and cancellations?
#595
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,671
#596
Join Date: Oct 2016
Programs: United
Posts: 13
Not really, because it says the "old fare rules" only apply to booking on or before October 5th.
As such, the guidance for new bookings after october 5th seems unclear
As such, the guidance for new bookings after october 5th seems unclear
#597
Join Date: Oct 2016
Programs: United
Posts: 13
Here: https://www.united.com/web/en-US/con...s/default.aspx
I see:" After an award ticket is issued, a service charge may be imposed for each change requested by the member that necessitates the reissuance of the ticket. See award ticket fee chart for applicable fees. "
Following that link provides only this text:
"Fee level is based on the MileagePlus status of the member whose miles were used to book the award." Without any specific mention of whether it is the status level at time of booking, or time of change - but a general reference to the time of booking the award which doesn't make any more confident it is not that status that counts.
I know you are just trying to help, but I'm not going to risk hundreds of thousands of miles without any actual evidence from United to suggest they won't be wasted. If that has been the rule for years, then surely it must be documented somewhere?
#598
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
There is never a fee for booking an award, except if calling in or a close-in fee. To be fair, I haven't seen anything about the close-in fee changes.
#599
Join Date: Oct 2016
Programs: United
Posts: 13
As the new fee structure makes no specific mention of close in new bookings, one would assume that either A) They follow the new change fee structure, whereby Platinums get screwed again or B) There will no longer be a close-in charge for any members on a new booking or C) the existing close-in fee structure remains - separate fees and a separate timeline than anything else. Which would be completed un-streamlined and make the new fees no more streamlined than the old ones.
Considering the whole thing is designed for them to make more money, I have a hard time believing it won't end up being A.
But if it is A, then I probably won't be booking any more award flights with United, so hopefully its not.
#600
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,671
Clearly it's C.
None of this has anything to do with close-in fees.
None of this has anything to do with close-in fees.