Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Updates to UA MP Multi-City Award Travel & Award Fee Changes (Post Oct 2016){Archive}

Updates to UA MP Multi-City Award Travel & Award Fee Changes (Post Oct 2016){Archive}

    Hide Wikipost
Old Feb 4, 19, 4:25 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
United's Announcement and FAQ

Kacee's Interpretation

Main Impact Since October 6
  • Fee Changes such as platinum members are subject to various award fees
  • No more free stopover - replaced with Excursionist Perk
  • Agents no longer have the ability to find routings that do not show up on united.com
  • Manually constructing trips using multi-city search results in multiple award fares being charged
  • Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
  • Singapore Airlines segments are priced separately (add-ons)

Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Print Wikipost

Old Aug 3, 16, 5:18 pm
  #151  
 
Join Date: Dec 2009
Location: Sunshine State
Programs: UA2MM AND 1K, HYATT GLOBALIST, AVIS PRES CLUB.
Posts: 93
All those years of loyalty. A Platinum for 25 years and Lifetime Platinum now. A huge benefit is now gone!! Award inventory changes drastically, usually for the better, the closer in you get. Not having the change benefit is a giant loss. I would only hope this is an oversight which will be reversed. I have seen the progress lately in customer service, and I cannot believe that United would have done this deliberately. All of these years, Platinum status has always meant something and at one point it was the top tier. It is something I have achieved by loyalty; taking the CO/US connection instead of a competitive nonstop; taking CO/UA instead of a cheaper competitor. And this is what you do? Come on guys.Think this one through. A small amount of revenue in exchange for lots of potential and lost good will!
jhtraveller is offline  
Old Aug 3, 16, 5:22 pm
  #152  
 
Join Date: Apr 2011
Posts: 141
They did it deliberately. They just assume that their members with status are "Stuck"

They don't realize how big a change this is for some platinum level members who can now redirect up to 50% of their revenue flights to other airlines in 2017 without changing their premier benefits as they can drop down to gold status from up to 99,000 miles to just 50,000 and not lose anything tangible benefit.
c2cflyer is offline  
Old Aug 3, 16, 5:23 pm
  #153  
 
Join Date: Jun 2010
Location: SFO, LON
Programs: UA 1K
Posts: 204
Originally Posted by sbm12 View Post
Yes, but...and it is a HUGE "but" to consider...

My read is that if you search "STL-PRG" and it gives you the routing then you're fine. But if it doesn't and you have to search "STL-MUC" + "MUC-PRG" then the MUC-PRG is your "Excursionist Perk" segment, even if the connection in MUC is less than 24 hours. And if you have to break it as STL-ORD + ORD-PRG in the search then you have to pay for the extra positioning segment as you cannot have the EP in the same zone as the origin.
Yeah this is really interesting to think about. We'll see how the system behaves when this launches.

I wonder whether feeding segments to phone agents will continue to work, or whether it will require them to origin + destination with only the results returned from the engine to work with. Enforced via some sort of insane version of married segments? Agents must still be able to input segments manually, otherwise how would one book SQ, which doesn't show up in award searches?
nickab is offline  
Old Aug 3, 16, 5:32 pm
  #154  
 
Join Date: Oct 2007
Location: USA
Programs: UA (1K, MM), AA
Posts: 797
Originally Posted by mherdeg View Post
But I am a little upset to see them position this change as a positive change for travelers. If you're going to behave oligopolistically and use your strong market position to cut services because you can, you should at least have the guts to admit that what you're doing is a bad thing.
Unfortunately putting a positive spin on a bad change is a standard marketing procedure. A few years ago, UA used the phrase "changes you will like". Now, it is "streamlining change/redeposit fees".

Asking UA to admit changes are bad is too much, but they could have just stated the new rules, without trying putting any spin on the changes.
FreFly is offline  
Old Aug 3, 16, 5:32 pm
  #155  
 
Join Date: Dec 2009
Location: Sunshine State
Programs: UA2MM AND 1K, HYATT GLOBALIST, AVIS PRES CLUB.
Posts: 93
That's great. Give something to the less frequent flyers at the expense of the most loyal ones. I'm glad for you, but it is not a "good will" gesture for the Platinums. Very disappointed to say the least. I'm okay with the routing changes, but when you take away a major top tier benefit, such as no change/redeposit fee, its a very big deal. I had nothing but high hopes for the new United under Oscar's watch, and now, I wonder. Very upset at this! Loyalty is a two way street.
jhtraveller is offline  
Old Aug 3, 16, 5:32 pm
  #156  
 
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,185
Originally Posted by c2cflyer View Post
They did it deliberately. They just assume that their members with status are "Stuck"

They don't realize how big a change this is for some platinum level members who can now redirect up to 50% of their revenue flights to other airlines in 2017 without changing their premier benefits as they can drop down to gold status from up to 99,000 miles to just 50,000 and not lose anything tangible benefit.
For what it's worth, pmUA was a perfectly fine airline for customers without a 75,000 mile status level. I get that it's a change now. But as a Premier Exec at the time of the merger, I wasn't real happy with the new Platinum status. Of course, since I normally flew 75k miles to reach Premier Exec (now Gold), I stopped caring after a year.

But stepping back, I don't really have a problem with removing the Platinum tier completely, as long as it were paired with some positive changes elsewhere, such as enhanced 1k benefits. Perhaps, UA is heading in that direction. The biggest difference now is higher priority in the CPU queue, for upgrades that are rare for anyone under 1K anyway.
JBord is offline  
Old Aug 3, 16, 5:36 pm
  #157  
 
Join Date: Dec 2009
Location: Sunshine State
Programs: UA2MM AND 1K, HYATT GLOBALIST, AVIS PRES CLUB.
Posts: 93
Very upset

Originally Posted by slickvik View Post
If there are no fees for booking new awards within 21 days that's a big benefit for a lot of people.
That's great. Give something to the less frequent flyers at the expense of the most loyal ones. I'm glad for you, but it is not a "good will" gesture for the Platinums. Very disappointed to say the least. I'm okay with the routing changes, but when you take away a major top tier benefit, such as no change/redeposit fee, its a very big deal. I had nothing but high hopes for the new United under Oscar's watch, and now, I wonder. Very upset at this! Loyalty is a two way street.
jhtraveller is offline  
Old Aug 3, 16, 5:39 pm
  #158  
 
Join Date: Jun 2010
Location: Florida
Programs: United 1K, Marriott Ambassador, Hilton Gold
Posts: 633
Originally Posted by LordTentacle View Post
I cant work out if the fee for "Booking a MileagePlus award ticket through any channel, less than 21 days before departure" is going away, changing or staying though...
My question as well. If they are implementing a fee for this, then it's definitely a huge downgrade... Has anyone been able to clarify this?
CruiserCLE is offline  
Old Aug 3, 16, 5:43 pm
  #159  
 
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,110
There are few useful benefits left for the Platinum level. It's certainly not worth making any extra effort to achieve. Gold is now the sweet spot for non-1Ks.
JetAway is offline  
Old Aug 3, 16, 6:05 pm
  #160  
 
Join Date: Dec 2009
Location: New Orleans
Programs: UA life gold, UA/CO life Presidents/United Club since 1965; Marriott life titanium, HH diamond
Posts: 597
Get ready for the next announcement:
"Base on the overwhelming response from our loyal fliers, we have decided to simplify and streamline the reward program even more. Effective October 1, fares to all destinations (excluding taxes and fuel surcharges) will all be 35k per flight leg for economy and 70k for business, plus a nominal $75 fee for booking, changes, or cancellations, regardless of status or days before travel. No need to worry about confusing rules for stopovers or open jaws. Our improved search engine will look for routings with the least number of legs to minimize your fees, even if it involves long layovers.
Please be patient when trying to book these rewards, because the demand may exceed the availability, especially on certain popular routes or at certain times of the year, when we may have to limit the seat availability in order to be fair to our revenue travelers ."

Sorry for the cynicism, but I'm really having a hard time digesting all of this.
miniliq is offline  
Old Aug 3, 16, 6:23 pm
  #161  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX/SFO
Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Hyatt Globalist; Marriott AMB; Hilton Diamond (Aspire)
Posts: 45,795
Wow that e-mail describing the program devaluation as a "user friendly" "enhancement" is offensive.

Send your thank you notes to DOJ.
Kacee is offline  
Old Aug 3, 16, 6:34 pm
  #162  
 
Join Date: Apr 2016
Programs: United, American, JetBlue
Posts: 40
I'm hoping some space opens up so I can book an award trip from the US to Syd with a stopover in SFO, and then use an open jaw and fly back from MEL. So with these new rules, that stopover in SFO would not be allowed, what about the open jaw? I guess then it would just be 2 "1 way" tickets booked together and I could still do the open jaw?
Andy the sometimes flyer is offline  
Old Aug 3, 16, 6:41 pm
  #163  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX/SFO
Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Hyatt Globalist; Marriott AMB; Hilton Diamond (Aspire)
Posts: 45,795
Originally Posted by Andy the sometimes flyer View Post
So with these new rules, that stopover in SFO would not be allowed, what about the open jaw? I guess then it would just be 2 "1 way" tickets booked together and I could still do the open jaw?
Correct. Assuming you can get the connection to SYD via SFO on a single award. The worst case scenario here is a system like DLs where it's very difficult to book domestic connections as part of an international itinerary.
Kacee is offline  
Old Aug 3, 16, 6:46 pm
  #164  
 
Join Date: Jul 2015
Posts: 380
Does UA keep a team of employees whose sole duty
is sit there all day long and try to come up with ways
to make a couple more bucks and give loyal customer
another reason to leave UA for good? one of these
days, the last straw will definitely brake the camel's
back.

Originally Posted by Kacee View Post
Correct. Assuming you can get the connection to SYD via SFO on a single award. The worst case scenario here is a system like DLs where it's very difficult to book domestic connections as part of an international itinerary.
"difficult" is putting it mildly. it's one of the reasons I despise DL.

Last edited by WineCountryUA; Aug 4, 16 at 5:19 pm Reason: merging consecutive posts by same member; OMNI content removed
Siberian_Viktorya is offline  
Old Aug 3, 16, 6:57 pm
  #165  
 
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,620
Originally Posted by nycityny View Post
The problem is where are you going to go? The grass is always greener and United knows it.
I'm also miffed by the lie that changing itineraries close in somehow denies people seats... it's a trade, one seat for another.

Cancels I get. But changes is just silly.
raehl311 is offline  

Thread Tools
Search this Thread
Search Engine: