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Updates to MileagePlus Multi-City Award Travel & Award Fee Changes

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Old Jan 19, 17, 2:12 pm   -   Wikipost
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United's Announcement and FAQ

Kacee's Interpretation

Main Impact Since October 6
  • Fee Changes such as platinum members are subject to various award fees
  • No more free stopover - replaced with Excursionist Perk
  • Agents no longer have the ability to find routings that do not show up on united.com
  • Manually constructing trips using multi-city search results in multiple award fares being charged
  • Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
  • Singapore Airlines segments are priced separately (add-ons)

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Old Aug 3, 16, 9:05 am
  #1
Original Poster
Company Representative, United Airlines
 
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,087
Updates to MileagePlus Multi-City Award Travel & Award Fee Changes

Hi everyone,

A heads up that we have some updates regarding award travel coming to the MileagePlus program effective October 6, 2016. We’re always looking for ways to make our program easier to navigate and booking multi-city itineraries is something our customers have been asking that we improve. At a high level, this includes enhancements to booking multi-city MileagePlus award travel and streamlined change/redeposit fees. Additional highlights below for visibility:

  • All awards will be priced on a one-way basis; two or more one-way awards can be combined to form round-trip or multi-city itineraries. While this sounds similar to what we currently do, this change will now allow members to stitch together complex multi-city itineraries on united.com.

  • We are also introducing the Excursionist Perk, which is one free one-way award within select multi-city itinerary. This change will also result in the elimination of Round the World awards and stopovers.

  • Streamlined change fees. Whether you need to change or cancel an award flight, the fee is based on how much notice you give prior to your original ticketed departure date and your Premier® status.

The most up-to-date information, including FAQs can be found at www.mileageplusupdates.com.

Thank you,

-UA Insider
UA Insider is offline  
Old Aug 3, 16, 9:15 am
  #2
 
Join Date: Oct 2003
Location: Singapore based
Programs: UA GS, DL Silver (MM), Marriott Plat, SPG Plat, IHG Plat. Always somewhere, never anywhere...
Posts: 7,382
Wow is about all i can say. Sounds like UA can't be bothered fixing their pathetic website so to allow users to book multi-city awards they have to use more miles and book them all as one-ways. With the "one free award ticket within a multi-city award" I suppose there are ways to come up with cheaper options but they will be few and far between?

Oh and look at those fees. Plats are not going to be happy about this at all. Golds and silvers also affected.

-RM
RobOnLI is offline  
Old Aug 3, 16, 9:21 am
  #3
 
Join Date: Jan 2003
Location: DEN
Programs: UA 1P-1MM, Marriott Gold, SPG Lifetime Gold
Posts: 3,333
I think that this is a mixed bag for Golds. On the plus side, cancelling award flights will only cost $25 if you are 2 months out and only $60 inside 2 months (down from $100 anytime). On the minus side, inside 2 months you need to pay more for changes and all changes incur a fee. On balance, more downside than upside IMO
tods27 is offline  
Old Aug 3, 16, 9:24 am
  #4
 
Join Date: Oct 2013
Location: EWR-PHL
Programs: UA 1K, HH Diamond, SPG/Marriott Gold, Hyatt Plat, Amex Plat, National Exec, Global Entry/Nexus
Posts: 311
Huge loss for me - as a Plat, I lose the ability to book/cancel last-minute award tickets without fees.

(ps I have to book my stopover RT ticket asap before they charge me extra miles!)
miasmal is offline  
Old Aug 3, 16, 9:30 am
  #5
 
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM Gold, WN Companion,Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 4,275
Platinums lose out here. Whats the diffrence between Plat and Gold now? A few more upgrades?
LASUA1K is offline  
Old Aug 3, 16, 9:32 am
  #6
 
Join Date: Aug 2013
Location: SFO
Programs: UA 1K, Marriot, Hilton
Posts: 639
Well Platinums best benefit is now gone. Nice work
jasonp622 is offline  
Old Aug 3, 16, 9:46 am
  #7
 
Join Date: Dec 2011
Location: Indianapolis
Programs: UA 1K, Marriott Gold, HH Gold, SPG Gold
Posts: 383
I didn't realize it was a Friday afternoon...
mdobbins is offline  
Old Aug 3, 16, 9:50 am
  #8
 
Join Date: Aug 2007
Location: Tx
Programs: AA, UA, WN
Posts: 657
61 days....geez....will this mean that better reward availability be opened up before then?....why remove the 21 day rule?
Halo117 is offline  
Old Aug 3, 16, 9:57 am
  #9
Marriott Contributor Badge
 
Join Date: Aug 2001
Posts: 8,825
Will the system price correctly when valid routings are inputted without stopover?
For example, USA to Australia awards (40k saver economy) allow routing via Asia.. but if you input USA-Asia one-way (35k saver economy), followed by Asia-Australia one-way 20k saver economy (assuming < 6 hrs between one-ways), will it price correctly?
izzik is offline  
Old Aug 3, 16, 9:58 am
  #10
FlyerTalk Evangelist
 
Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; DL Plat; Marriott Plat; Hilton Diamond; Hyatt Refugeeist
Posts: 30,127
It's unclear exactly how this is going to work. Note there is no mention of OJ. But they are making very clear that the stopover is going to be limited to same region.

Despite the uncertainty, it's a good bet these changes will result in a net increase in award pricing for many itineraries.

Originally Posted by jasonp622 View Post
Well Platinums best benefit is now gone. Nice work
Yep. Really a low blow.

On the positive side, they've reduced the redeposit fee for GM to $125. That's a big deal.
Kacee is online now  
Old Aug 3, 16, 10:01 am
  #11
 
Join Date: Aug 2015
Posts: 1,555
Oof

Doesn't look so good.
fumje is offline  
Old Aug 3, 16, 10:02 am
  #12
Suspended
 
Join Date: Nov 2013
Location: Up in the Air
Programs: UA GS, EK, BA, SQ, CX, Marriot LP
Posts: 4,044
Really hard not to be cynical regarding how UA treats its best travelers....
bmwe92fan is offline  
Old Aug 3, 16, 10:03 am
  #13
 
Join Date: Jan 2010
Location: PSP & Tarras (NZ)
Programs: UA 1K (2MM),AS MVP Gold 75K, AA Exec Plat, FB Gold, BA Gold
Posts: 1,080
Another enhancement which takes away benefits.

Where is that pendulum - must be closer to swinging the other way!
zebranz is online now  
Old Aug 3, 16, 10:04 am
  #14
 
Join Date: Mar 2009
Location: SFO / HGH
Programs: UA 1K, AS MVPG 75K, Marriott Gold, SPG Gold
Posts: 891
Originally Posted by Kacee View Post
It's unclear exactly how this is going to work. Note there is no mention of OJ. But they are making very clear that the stopover is going to be limited to same region.
This is what I'm concerned about. It was possible in the past to create some pretty complex OJ routings...
pushmyredbutton is online now  
Old Aug 3, 16, 10:09 am
  #15
FlyerTalk Evangelist
 
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, SPG Plat
Posts: 25,239
Thumbs down

Originally Posted by RobOnLI View Post
Wow is about all i can say. Sounds like UA can't be bothered fixing their pathetic website so to allow users to book multi-city awards they have to use more miles and book them all as one-ways.
Another way to see this is copying AA of ~2011(?) and DL changes of 11/2014. UA has been notably more generous in award construction. Of course they want to 'fix' that.
3Cforme is offline  
 


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