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United Polaris - New Business Class seats & inflight service {Archive}

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Old Jan 17, 2020, 6:38 pm
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Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world – the only lounge of its kind offered by a U.S. airline to business class customers – that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations – Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow – will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}


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United Polaris - New Business Class seats & inflight service {Archive}

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Old Nov 6, 2018, 4:54 pm
  #4336  
 
Join Date: Jan 2011
Location: San Antonio, TX
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My "Polaris" experience is somewhat varied.

United really started pushing Polaris before it was prepared to offer much change in the hard product. I noticed a HUGE difference in the soft product when it was first introduced. Better meal offerings, better amenities, and a lot of other subtle differences in various aspects like wine selection. To me, this was nice. However, I didn't get to take advantage of the remodeled 777's or the lounges unless I connected through ORD. Heck, I was happy with this change - it reminded me of my Continental days out of IAH.

The routes that I take to Asia are almost exclusively on the 787. The plane was already configured nicely, provided that I booked early enough to get a middle column seat and I wouldn't have to step over someone (or be stepped over). J is comfortable but not perfect. Bulkhead middle is the way to go for the best 787 J experience. While it seems like more planes are configured with the "real" polaris configuration, there has been a degradation in the soft product. So, I'm still flying the old 787 but the meals and wine selection have degraded. I still see the same FA's on my route, and it seems they are unchanged -- they just have a more limited selection to offer. I suppose we always get from point A to point B, and that's what I get for 4-5k RT to Tokyo. However, other airlines offer a better experience for around the same price.

Polaris lounges are nice. They're what they used to be before all of the credit card shenanigans. I love the more private seating.

I'll always be a contractual 1K/GS because I don't have an option. However, I can say that I'm not fully satisfied with my routes considering the degradation in the soft aspects of service. I'm also still disappointed that United prepaid travel funds can't be applied to many *A partners, even though the flight can be readily ticketed by United on 016 stock. What a rip-off. I complain about it every year but they haven't done anything about it.

Last edited by hookthem; Nov 6, 2018 at 5:31 pm Reason: has -> have
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Old Nov 8, 2018, 5:55 am
  #4337  
 
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Originally Posted by 24left
-------
UA 917 SFO-AKL October 2018 seat 7A

Great "cocoon" for sleeping

Just the display of the bedding and amenities at the seat was great.
You were seated at 7A, which has only one window. Did it bother you to have just one window?
On a recent flight, 7A and L were the only odd numbered window seats available. I didn't pick either because of one window.
Just curious.
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Old Nov 8, 2018, 6:22 am
  #4338  
 
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Originally Posted by jazzhou
You were seated at 7A, which has only one window. Did it bother you to have just one window?
On a recent flight, 7A and L were the only odd numbered window seats available. I didn't pick either because of one window.
Just curious.
I think this question is SOOOO dependent on individual preferences as to be almost irrelevant. It's almost like asking someone if they like the color blue to help you decide whether you like blue too. I don't know about him, but 7A doesn't bother me at all. But FYI, on (non-Polaris) flights where the seating layout is 2-2-2, I choose a center seat so that no one is crawling over me to use the toilet. Point is, I don't care if I have 0 windows. Someone else (maybe you) might not be happy unless you have two windows. If you'd asked me and I said, "no 7A is fine" you might end up very disappointed because 7A's missing window is NOT fine for you.
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Old Nov 8, 2018, 7:35 am
  #4339  
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Originally Posted by elynchking
Spent several hours in EWR Polaris lounge last week due to a long layover on my outbound LAX-EWR-MXP flight. Everything was great but the roomy seats with the lamp/desk were in very high demand and I was lucky to get one although it was right by the restrooms. My outbound EWR-MXP flight was fine, on the return there were no slippers out and I had to ask twice to get a pair. Weirder, there was no warm towel service after take off/before the meal. The Loire valley sauvignon blanc is not bad. The food is just sad.
And its going to get sadder, come February 1st 2019.
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Old Nov 8, 2018, 7:38 am
  #4340  
 
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Originally Posted by halls120
And its going to get sadder, come February 1st 2019.
Based on the press release, I thought that just applied to the onboard food.

Originally Posted by elynchking
Spent several hours in EWR Polaris lounge last week due to a long layover on my outbound LAX-EWR-MXP flight. Everything was great but the roomy seats with the lamp/desk were in very high demand and I was lucky to get one although it was right by the restrooms. My outbound EWR-MXP flight was fine, on the return there were no slippers out and I had to ask twice to get a pair. Weirder, there was no warm towel service after take off/before the meal. The Loire valley sauvignon blanc is not bad. The food is just sad.
​​​​I've been to all 4 existing Polaris lounges at least twice each. I eat in the lounge table service area now anyway and I've found the food to be (mostly) very nice.

(I haven't had much from the buffets though, if you're referring to that.)
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Old Nov 8, 2018, 7:40 am
  #4341  
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Originally Posted by TomA
Originally Posted by halls120
Originally Posted by elynchking
Spent several hours in EWR Polaris lounge last week due to a long layover on my outbound LAX-EWR-MXP flight. Everything was great but the roomy seats with the lamp/desk were in very high demand and I was lucky to get one although it was right by the restrooms. My outbound EWR-MXP flight was fine, on the return there were no slippers out and I had to ask twice to get a pair. Weirder, there was no warm towel service after take off/before the meal. The Loire valley sauvignon blanc is not bad. The food is just sad.
And its going to get sadder, come February 1st 2019.
Based on the press release, I thought that just applied to the onboard food.

I've been to all 4 existing Polaris lounges at least twice each. I eat in the lounge table service area now anyway and I've found the food to be (mostly) very nice.

(I haven't had much from the buffets though, if you're referring to that.)
The comments you were responding to discussed the onboard food.
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Old Nov 8, 2018, 7:45 am
  #4342  
 
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Originally Posted by fumje
The comments you were responding to discussed the onboard food.
Ah, OK. I read it too fast.

I get that "it just isn't right" but now that we can eat in the lounge pre departure (and I think it is a given that the lounge food is better than the inflight food ever was) what is the big deal with UA going to pre-plated food?

In every Polaris flight I've had this year, I've eaten in the lounges and asked the FA's to hold my meal until later and I ended up eating it two hours before landing and skipping the "breakfast."
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Old Nov 8, 2018, 7:56 am
  #4343  
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Originally Posted by TomA
Ah, OK. I read it too fast.

I get that "it just isn't right" but now that we can eat in the lounge pre departure (and I think it is a given that the lounge food is better than the inflight food ever was) what is the big deal with UA going to pre-plated food?

In every Polaris flight I've had this year, I've eaten in the lounges and asked the FA's to hold my meal until later and I ended up eating it two hours before landing and skipping the "breakfast."
Personally, sometimes I connect to or depart on the int'l leg from airports without Polaris Lounges. Also, the TATL redeyes are the flights that really make sense for the eat-on-the-ground concept. For the longer TPACs, eating on board seems like better timing, and I fly more of those.
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Old Nov 8, 2018, 8:17 am
  #4344  
 
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Originally Posted by fumje
Personally, sometimes I connect to or depart on the int'l leg from airports without Polaris Lounges. Also, the TATL redeyes are the flights that really make sense for the eat-on-the-ground concept. For the longer TPACs, eating on board seems like better timing, and I fly more of those.
Yes, me too. I start in Tampa (no lounges at all) or Asia (UC or equivalent). By the time I hit EWR/ORD or IAH from Tampa I'm ready for breakfast or by the time I hit SFO I'm ready for lunch. On the returns it is usually dinner.

The thing is, if you eat on board it is only about 90 minutes later than you would have eaten in the lounge, regardless of where you go--unless you're saving your meal.
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Old Nov 8, 2018, 8:53 am
  #4345  
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Originally Posted by jazzhou
You were seated at 7A, which has only one window. Did it bother you to have just one window?
On a recent flight, 7A and L were the only odd numbered window seats available. I didn't pick either because of one window.
Just curious.
@jazzhou

To answer your question with my experience, and IMHO:

One window was perfectly fine as I slept most of the way SFO-AKL. I woke just about near sunrise and for me and my views were spectacular. Not sure it would have made a difference if I had 2 windows in that particular seat. (I fly AC mostly and have done flights in 5A/K and 8A/K on their B789s across the Pacific, each of which only have 1 window).

Also, when I booked the ticket, 7A was the only seat in the front J cabin on either aisle with a window. Although close to the mid-galley, it was a perfect cocoon for me.

I will add that on the return on UA 916, I had 6L and I would never choose that type of seat again. While it offered similar seat comfort and easier exit to the aisle, I did not like having almost no window views. One window was blocked by the lamp light attached to the back of 5L and also partly blocked by the back side of the 5L pod. The other window was half blocked by the "side" wall of my pod.

Some people I know don't care about windows as the prefer to sleep, read, watch the IFE etc. Others, like me, like the views out the window and consider them the best IFE.
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Old Nov 8, 2018, 9:17 am
  #4346  
 
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Originally Posted by 24left
@jazzhou
Some people I know don't care about windows as the prefer to sleep, read, watch the IFE etc. Others, like me, like the views out the window and consider them the best IFE.
This. ^
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Old Nov 9, 2018, 1:00 pm
  #4347  
 
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You are probably one of the frequent travelers that immediately opens the window shades as soon as there is the slightest bump in the air
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Old Nov 9, 2018, 1:22 pm
  #4348  
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Originally Posted by schlang
You are probably one of the frequent travelers that immediately opens the window shades as soon as there is the slightest bump in the air
Can't speak for anyone else but after well over 1MM with just one airline, a nice chop is what puts me to sleep, a nice rocking motion if you will.
I'd rather the shades stay closed, thanks.

Less than two hours or so prior to arrival in AKL, the ceiling cabin lights were flashing and then it was well worth waking up for the sunrise views





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Old Nov 9, 2018, 2:10 pm
  #4349  
 
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Originally Posted by fumje
For the longer TPACs, eating on board seems like better timing, and I fly more of those.
Me too. I departed from ORD to Asia 4 times this year between 10:00 AM and 1:30PM so I prefer to have my main meal on the plane rather than at the ORD Polaris Lounge. Even my one TATL flight departed at 6:30 PM. So, there again, I preferred to have my main meal on the plane as at home I usually eat dinner around 7:00- 8:00 PM I usually just eat some little dishes from the buffet of the Polaris Lounge then eat my main meal on the plane.
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Old Nov 13, 2018, 2:10 pm
  #4350  
 
Join Date: Nov 2009
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Talking Newark Polaris Lounge

I just used the Polaris Lounge at Newark Airport. Very, Very nice, nice selection of food and beverages. You must be flying Business Class International to use.... Flew Polaris Business Class to Manila via Tokyo, very nice wonderful service.. The only thing now the forward section aisles are very narrow, but we cannot have it all. !! I am going again in December the same route, will leave update on Lounge and Flight.

Last edited by tomk366; Nov 14, 2018 at 9:08 am Reason: Should of called it Lounge instead of Club.
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