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United Polaris - New Business Class seats & inflight service and new Polaris Lounges

United Polaris - New Business Class seats & inflight service and new Polaris Lounges

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Old Nov 17, 18, 11:36 am   -   Wikipost
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Wiki Link
United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world – the only lounge of its kind offered by a U.S. airline to business class customers – that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations – Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow – will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}
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Old Apr 24, 18, 3:20 am
  #3946  
 
Join Date: Dec 2006
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Originally Posted by seacarl View Post
If you are confirmed in C on LAX-NRT within 24 hours on the same ticket/itinerary, then you will be entitled to access to the Polaris lounge in ORD
thanks-so it doesnt even have to be same day as long as within 24hrs on same ticket?
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Old Apr 24, 18, 8:55 am
  #3947  
 
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it’s a ripoff

Originally Posted by rankourabu View Post
You will quickly discover:
~there really isnt any real Polaris yet
~you have to pay hundreds more (on W) just to apply the GPU, and then you are only entering a lottery
~you will be sad when you spend said hundreds, and still sitting in Y, because GPUs didnt clear.
THIS is a major downfall. Buy up for $800 on TPAC, W fare. Upgrade clears or doesn’t at the gate. Either way, no Polaris Lounge for you.

AA—as equivalent to 1K status, you get to use Flagship Lounge even if in Y. Oh—and did I mention no fare-up to use a global upgrade?

If UA were to simply allow waitlisted GpU to allow Polaris Lounge access, I’d feel a whole lot better about waitlisting and maybe even tolerate W fare cost!
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Old Apr 24, 18, 2:46 pm
  #3948  
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Originally Posted by tryathlete View Post
AA—as equivalent to 1K status, you get to use Flagship Lounge even if in Y. Oh—and did I mention no fare-up to use a global upgrade?
How difficult is it to clear global upgrades on AA?
Originally Posted by tryathlete View Post
If UA were to simply allow waitlisted GpU to allow Polaris Lounge access, I’d feel a whole lot better about waitlisting and maybe even tolerate W fare cost!
IMO GS/1K/MM should get Polaris lounge access when traveling on an international tix even in Y!
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Old Apr 24, 18, 2:59 pm
  #3949  
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Originally Posted by mr8 View Post
How difficult is it to clear global upgrades on AA?
from what i know, which is not first hand experience, it's generally regarded as easier to clear an SWU on AA day in and day out than a GPU on UA.
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Old Apr 24, 18, 3:24 pm
  #3950  
 
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Originally Posted by mr8 View Post
...
IMO GS/1K/MM should get Polaris lounge access when traveling on an international tix even in Y!
Respectfully disagree. Polaris stretches occupancy / capacity as it is. Opening up access as indicated would just mean a miserable experience for everyone.
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Old Apr 24, 18, 3:40 pm
  #3951  
 
Join Date: Jul 2005
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Originally Posted by mr8 View Post
IMO GS/1K/MM should get Polaris lounge access when traveling on an international tix even in Y!
Polaris doesn't have the capacity and wasn't designed to accommodate GS and 1K flying in Y. If anything, I think Polaris was too generous to allow *A J/F passengers, but I guess that's a compromise for swallowing up BR/SQ lounges in SFO. Other airports will probably be less affected as other *A carriers mostly depart out of other terminals.

Polaris lounge access is probably a good middle ground between AC Signature Suite and AA Flagship which was designed to accommodate OW J and OWE, hence why there's no sit-down service.and much larger in size.
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Old Apr 24, 18, 3:57 pm
  #3952  
 
Join Date: Jul 2011
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Originally Posted by Goflyer100 View Post
Thanks! I'm currently Silver but will achieve 1K status later this year. I'm planning to use my GPU's for transatlantic flights and was wondering if I can use them for Polaris😀. Hopefully Polaris will be on a flight to AMS soon.
It is easier to find cheap business class to AMS or BRU (a train ride away) US-EU overnight route. You would have to be pretty lucky for your GPU to clear on that leg. But you can often find R at booking for the daytime return from one of those.. That is often what I do, as I am unwilling to waitlist. And if I was, I'd do it with miles so I could at least get the extra cash back if R class did not appear. I'd hate to pay hundreds extra for W and then not get the upgrade.
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Old Apr 24, 18, 5:21 pm
  #3953  
 
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Finally got a chance to take the new hard product on a 763 on a domestic route. Here's my thoughts; I'm sure many of these have been mentioned before but believe they are worth re-echoing even if that is the case.
1) Narrow aisles means even normal suitcases need to be threaded through carefully
2) Comfortable in sleeping position though I did not get a chance to do more than a quick nap
3) Entertainment system is responsive and screen is an improvement, however apparently is linked to the smoke detectors which were malfunctioning causing a lengthy (1 hr+) delay for rebooting and troubleshooting
4) Seat control buttons may not be as durable as they need to be - seats looked brand new but one of the two lower leg rest buttons was already not working
5) Lack of cargo bin space in the center; went with slimmer bins likely for aesthetics, even meant that late boarding front cabin passengers did not have space left; clearly a major issue that is frustrating both passengers and flight attendants alike
6) Overall seat design is positive for ergonomics and storage
7) Minor complaint when traveling with others due to limited ability to communicate without leaning significantly forward or standing up (depending on where companion is sitting)
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Old Apr 24, 18, 9:07 pm
  #3954  
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Originally Posted by JC1120 View Post
Lack of cargo bin space in the center; went with slimmer bins likely for aesthetics, even meant that late boarding front cabin passengers did not have space left; clearly a major issue that is frustrating both passengers and flight attendants alike
Really not an issue on international routes, which is where these aircraft are intended to fly.
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Old Apr 24, 18, 10:25 pm
  #3955  
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Originally Posted by Kacee View Post
Really not an issue on international routes, which is where these aircraft are intended to fly.
on my last 789 flight, there was room for everyone’s carry-on - and the flight was completely full. That’s at least one definite up check for the newer airframes.
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Old Apr 24, 18, 10:31 pm
  #3956  
 
Join Date: Aug 2014
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Since when did IAD-FRA get real Polaris J?

https://thepointsguy.com/reviews/ret...7-200-polaris/
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Old Apr 24, 18, 11:04 pm
  #3957  
 
Join Date: Nov 2014
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Originally Posted by iluvdoco View Post
Since when did IAD-FRA get real Polaris J?

https://thepointsguy.com/reviews/ret...7-200-polaris/
Since last weekend. Looks like N786UA is scheduled to fly a W pattern SFO-LHR-IAD-FRA-SFO
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Old Apr 25, 18, 12:32 am
  #3958  
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Originally Posted by halls120 View Post
on my last 789 flight, there was room for everyone’s carry-on - and the flight was completely full. That’s at least one definite up check for the newer airframes.
It also helps that generally, there's just lots fewer carryons on long-haul international. Some carriers have dropped the center overheads entirely on their 350s.
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Old Apr 25, 18, 6:13 am
  #3959  
 
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Originally Posted by Kacee View Post
It also helps that generally, there's just lots fewer carryons on long-haul international. Some carriers have dropped the center overheads entirely on their 350s.
My wife and I are one data point supporting this statement. Domestic flights: 2 carry-ons. Long-haul international: 1 carry-on and 1 big checked luggage. And if we could trust that UA would not send the checked luggage to airport X when we are flying to airport Y, my wife would insist on 2 big checked luggage and no carry-on. Needs space for the purchases......
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Old Apr 25, 18, 10:06 am
  #3960  
 
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Originally Posted by StuckinITH View Post
My wife and I are one data point supporting this statement. Domestic flights: 2 carry-ons. Long-haul international: 1 carry-on and 1 big checked luggage. And if we could trust that UA would not send the checked luggage to airport X when we are flying to airport Y, my wife would insist on 2 big checked luggage and no carry-on. Needs space for the purchases......
Happens often enough that you won’t check two bags but infrequent enough that you’ll check one??
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