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United Polaris - New Business Class seats & inflight service

United Polaris - New Business Class seats & inflight service

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Old Jul 20, 19, 12:13 pm   -   Wikipost
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Wiki Link
United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world – the only lounge of its kind offered by a U.S. airline to business class customers – that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations – Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow – will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}

Archive - United Polaris - New Business Class seats & inflight service {Archive}
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Old May 30, 18, 11:35 am
  #481  
 
Join Date: Apr 2001
Location: Cupertino, CA - AA:PLT 2MM; Marriott:Plt; Hilton:Slv
Posts: 555
Ha, far from it! Perhaps the "perceived comfort" all depends on the specific seat. As a odd numbered window (with a bulkhead foot well), perhaps those have the most room?
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Old May 30, 18, 12:12 pm
  #482  
 
Join Date: Jan 2005
Location: New York, NY
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Posts: 7,084
I've flown in each of the types of seats on the 77W and the straight-line window seat on the 767. I'm 6'2" and about 210 these days. I've only found the center straight seats with divider up to approach something I would consider 'cramped'. The aisle seats are not as roomy as the window seats and the footwells are slightly more restrictive The 767 window seats are noticeably shorter than the 777 but still a major improvement in length and foot space over the CO BF seat. My criticism is a lack of knee space when fully reclined and awkward surface placement in the aisle seats. But I don't find any of the seats to be especially cramped.

It's not a straight replacement for GF, but markedly better than either pre-merger flat bed J seat and closer to GF than either the BF or IPTE seats, IME. I've said it before but I think the 767 seat is the best J product available on that type. Once the 767s start to receive 2-2-2 PE, I think they'll offer the best passenger experience of any aircraft in the UA fleet.
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Old May 30, 18, 12:51 pm
  #483  
 
Join Date: Jun 2010
Posts: 87
Thank you!!! Makes me feel comfortable with my choice of 1A on the 77W...believe that that has a larger, rectangular footwell?
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Old May 30, 18, 7:14 pm
  #484  
 
Join Date: May 2015
Programs: All the programs!
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Originally Posted by exerda View Post
Is it just me, or is the map really buggy on the new Polaris seats? It works when I first bring it up, but if I switch to a movie, I'm later unable to get the map to work. It seems to try loading, crash, and repeat, until a big white screen that says "cannot contact server - exit" shows up. I've now had this same experience on multiple flights.
I've encountered bugs with the IFE also. I hope they update it soon.
oopl is offline  
Old May 30, 18, 7:49 pm
  #485  
 
Join Date: Jul 2011
Location: Tri State Area
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Will they ever update the 767-400?

at least when I fly to AMS in July the Polaris Lounge in EWR should be ready
blitzen is offline  
Old May 30, 18, 8:01 pm
  #486  
 
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,444
Originally Posted by blitzen View Post

at least when I fly to AMS in July the Polaris Lounge in EWR should be ready
And United really wants me to try the EWR Polaris Lounge. They cancelled my November 21st ORD-HKG and are rerouting me through EWR. I get to enjoy both Polaris Lounges if there are no delays in my flights.......
StuckinITH is offline  
Old May 30, 18, 8:52 pm
  #487  
 
Join Date: Jan 2017
Location: SFO
Programs: United 1MM GS, Marriott Platinum Elite, Hilton Diamond, Hertz President's Circle
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Originally Posted by freestay View Post
Thank you!!! Makes me feel comfortable with my choice of 1A on the 77W...believe that that has a larger, rectangular footwell?
its cavernous. But even in the non bulkhead rows, the footwells in the window seats are quite large. The difference between bulkhead and not is not at all comparable to the non-Polaris J seat.

I have yet to fly the aisle side seats so can’t comment on what those are like.
SFOdelayed is offline  
Old May 30, 18, 10:46 pm
  #488  
 
Join Date: Aug 2007
Location: Tx
Programs: AA, UA, WN
Posts: 750
Just got off a few TPAC flights. Menus both ways don't indicate Hot bites as an option at all nor extra bedding amenities including pajamas, mattress pads and gel pillows. All were available upon request, but what was concerning is the lack of awareness being made to customers these products exist. I know gel pillows are coming to all seats, but I saw a very low uptake of Pajamas and mattress pads. Is this another devaluation about to happen as the lack of awareness will lead to low uptake and therefore justify removal? Heck the menus stated several times that bedding items should remain onboard , but nothing about what is being offered.
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Halo117 is online now  
Old May 31, 18, 1:36 am
  #489  
 
Join Date: Mar 2014
Location: SYD, MEL, CBR, BDL
Programs: UA Gold / *G, Velocity Platinum
Posts: 829
Originally Posted by Halo117 View Post
Just got off a few TPAC flights. Menus both ways don't indicate Hot bites as an option at all nor extra bedding amenities including pajamas, mattress pads and gel pillows. All were available upon request, but what was concerning is the lack of awareness being made to customers these products exist. I know gel pillows are coming to all seats, but I saw a very low uptake of Pajamas and mattress pads. Is this another devaluation about to happen as the lack of awareness will lead to low uptake and therefore justify removal? Heck the menus stated several times that bedding items should remain onboard , but nothing about what is being offered.
Did the post-meal water bottles have the hanging tag about mid-flight snacks? That should be standard service now.
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Old May 31, 18, 6:52 am
  #490  
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Join Date: Oct 2004
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Originally Posted by UAinAUS View Post


Did the post-meal water bottles have the hanging tag about mid-flight snacks? That should be standard service now.
None of the bottles on my most recent set of TPACs did.
exerda is offline  
Old May 31, 18, 7:14 am
  #491  
 
Join Date: Aug 2007
Location: Tx
Programs: AA, UA, WN
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Originally Posted by UAinAUS View Post


Did the post-meal water bottles have the hanging tag about mid-flight snacks? That should be standard service now.
No...nor were hot bites proactively offered. The menu does mention mid flight snacks and carts were put in the galley but the hot bites and bedding items felt like I was ordering off a secret menu. Glad I knew the special handshake.

Last edited by Halo117; May 31, 18 at 7:24 am
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Old May 31, 18, 7:17 am
  #492  
 
Join Date: Aug 2001
Location: Mansfield, QLD (BNE)
Programs: UA*1K & UA Club, Hilton D, Mariott/SPG Plat Elite, National Ex. Elite, Hertz Plat, Amex Plat
Posts: 1,572
The only way I knew to ask for PJs, a gel pillow and hot bites was from FlyerTalk. No evidence of it all on the menu on a recent IAH-SYD flight.

Anecdotally I didn’t notice anyone else with a gel pillow, mattress pad, or PJs (although I probably only observed 1/4 to 1/3 of the cabin).

An odd way to save money for sure, especially on a route with such high paid J fares and plenty of competition.
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Old May 31, 18, 7:32 am
  #493  
 
Join Date: Apr 2008
Location: RDU
Posts: 3,847
Originally Posted by exerda View Post
Is it just me, or is the map really buggy on the new Polaris seats? It works when I first bring it up, but if I switch to a movie, I'm later unable to get the map to work. It seems to try loading, crash, and repeat, until a big white screen that says "cannot contact server - exit" shows up. I've now had this same experience on multiple flights.
Is it only the map that is affected? Do other functions work as expected?
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Old May 31, 18, 8:15 am
  #494  
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Join Date: Oct 2004
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Originally Posted by zitsky View Post
Is it only the map that is affected? Do other functions work as expected?
I was able to play another movie, but didn't check anything else besides that and the map. Never could get the map to work again.
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Old May 31, 18, 11:29 am
  #495  
 
Join Date: May 2005
Posts: 19
Originally Posted by StuckinITH View Post
The "snack". I was trying to figure out how many flight rotations it did before you discovered it. Since it's priced in GBP, it must have come from LHR. Did you fly out of SFO on May 19th?
Yup, I found this "snack" on a flight ex-SFO to FRA on May 19th. So that same aircraft had to have been used for a flight ex-LHR at some point in the (hopefully not too distant) past.
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